Restricted upload speed Bigpond Cable Broadband Brisbane

Hi, I checked the Telstra Service Status page for my suburb with nothing to explain the problems I am having today. My applications are crashing and disconnecting and generally behaving quite slowly. I have tried restarting the router, wifi gateway and the computers. When I go to speedtest.net or speedof.me, they show that I have great download speed (25-30 Mbps) but almost no upload speed. Sometimes the upload test fails, sometimes it shows about 0.1 Mbps. Sometimes the test shows 1 Mbps which I think should be normal for the Cable broadband service. But the results are erratic and the internet is hard to use in general. Is there actually an outage in my area? MrKimAGroves

Hello Kim You can check the Telstra Service Status website for your area http://servicestatus.telstra.com/ RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Similar Messages

ADSL2+ Upload Speed request uncap

Afternoon,
What procedure do I follow if I would like to request that my Upload Speed for our broadband connection be uncapped, I understand that by doing so our download speed may be affected; however I am okay with this and would rather have our upload speed pulling higher speeds than 0.38 kbps.
My exchange is upgraded to WBC 21CN and the router reads a modulation of G.992.5 Annex A, is this something that can be done or am I stuck on current upload speeds?
Thanks in advance,
Tom

dfenceman wrote:
Hi imjolly,
I am reticent to question usch an eminent expert.
However, unless he is a long way from the exchange, and we have no ADSL stats to go by, why would he be limited to 0.38Mbps upload please ?
I don't think he is or would show 448 just that is the current up conenction speed and a reset could easily come back with .8mb. I have that a few times and a reset fixed it
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Broadband Speed In West Kensington // Upload Speed

hello there
my name is gabrio, i live in fairholme road in west kensington... i wanted to ask how is the performance with BT broadband 20mbit in this area since i am thinking to request my own line given that at the moment in the flat where i live they have a shared connection which is really **bleep** especially in the evenngs so i want my own.
i read on forums that upload speed is just 448kbit which is a bit of ridiculous to me and i don't think we can get infinity yet in this area so that's what i would expect...
can somebody give me an idea about performance of BT? we should be on the Fulham Exchange if i am not wrong. i see the street cabinets from my window, apartment is pretty new so i think cables are in decent good condition.
many thanks
gabrio
Solved!
Go to Solution.

according to this site http://www.samknows.com/broadband/exchange_search your exchange has been upgraded to 21CN and therefore any phone line should be able to get up to 20mb.. however this is dependant on the distnace you are from the exchange and also the quality of your line.
with 21CN you can get an upload of about 1mb and not the adsl figure of 448kb
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Upload Speed Boost Option for Cable Plans

There have been multiple posts from other Bigpond users requesting higher upload speeds on their cable services on the Whirlpool Technology forums. It seems today with families sharing even a Telstra Ultimate Cable connection at home, doing various tasks such as uploading photographs and videos to social media, performing online backups, using cloud services, online gaming, video conferencing or any other upload intensive applications, it can quickly make an Ultimate cable connection quickly feel no so ultimate with only a 2.4 megabit upload speed. I'm suggesting the thought of providing another speed boost option for those with Telstra Cable services similar to what is already in place but with a higher upload speed (to align with Velocity?) and higher cost per month. This gives your customers the added flexibility of being able to pay for the option should it be needed and can be marketed to the customers appropriately also during signup. From a technological point of view the DOCSIS 3.0 technology used by the Telstra Cable network is more than capable of being up to the task of catering for higher upload speeds. See: http://en.wikipedia.org/wiki/DOCSIS I hope this suggestion is of use as I can see clear profitability gains for Telstra. Just by the introduction of a simple new product you will be able to keep more current customers happy and attract more in the process.

+1 to increase it by any amount. But I would be happy to pay an extra $10 per month for at least 10Mbps up. Purely for the benefits of online cloud storage to backup photos etc - a process that is painfully slow with most of the U.S. based cloud backup solutions. I can understand that part of the reasoning might be to prevent users from hosting web or ftp sites and the like, but without a static IP - it is not that feasible anyway (yes I know you can have dynamic dns services etc. but Telstra wouldnt be making it any easier without static IP's). For example: August 21, 2014 - Cogeco Cable Canada Enhances its High Speed Internet Service : The Turbo 20, and Ultimate 55 High Speed Internet package upgrade includes an upload speed increase from up to 2 Mbps to up to 10 Mbps, at no additional cost. The newly launched Ultimate 120 High Speed Internet package offers download speeds of up to 120 Mbps and upload speeds of up to 10 Mbps, as well as a monthly data transfer capacity of 425 GB. (Just do a search and replace on a few words in the above paragraph and feel the potential happiness!) I'd like to hear a response from Telstra.

Broadband upload speed

Hi All
After months of bouncing around Openreach agreed I had a issue with my line only getting to 8mb
manged to get then to change the cable pair from the exchange to the cab.
now getting the speeds I thought and knew I should get.
results below
Download speedachieved during the test was - 14867 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 17393 Kbps
Upload speed achieved during the test was - 497 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
the upload still appears to be blocked at 888 should that be open to higher uploads.
If so could the helpful Mod poss arrange to get the 888kb retriction removed.
if I can get this done I will not bother with infinty and keep my broadband talk.

Hub results as requested.
I think the results so far could be the line and the hub getting used to each other with the fast download speeds.
Connection Information
Line state
Connected
Connection time
0 days, 00:26:31
Downstream
19,715 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.6 dB / 13.7 dB
Line attenuation (Down/Up)
21.5 dB / 7.9 dB
Output power (Down/Up)
30.0 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
11 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
17 / 0
Error Seconds (Local/Remote)
1 / 0

Telstra Cable Ultimate Upload Speed Increse

Dear Telstra, Recently i have been trying to stream to twitch in 720p on your cable ultimate but your slow upload doesnt even allow me to stream at 240p at 30fps wihtout 60% frames lost and it would be great if there was some way for you to increase this. As with http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Upload-Speed-Boost-Option-for-Cable-Plans/idi-p/343959it doesn't look like a technical limitation.i dont have any other options for internet and i coulnt ask more with the dl speed It would be nice if you could increase to 10mbps for $10 a month or 5mbps for $5 possibly and if not a technical explanation would be realy nice.

Hello, I'm also in the same boat too, I don't buy the whole Foxtel upload causing this issue too. These are two seperate connections incoming and outgoing which are dedicated. NBN hasn't even been planned in our area yet! High speed cable with adequate down and up speed will be just as good as NBN, so let the consumer decide what they want and don't dictate what we should like. Don't get me wrong, the download speeds are fantastic but it is outrageous to have such a limit on upload when consumers are HAPPY to pay extra!? Come on Telstra, this is worthy of a petition in Change.org. The 4G network reaches speed of 100 Mbit/s and an upload of 37 Mbit/s but the data plans are unfathomable to pay for those who require high volume or large uploads. It's reasons like this that we are still laughed upon by Europe and USA...even the NBN is a joke now that there is no more FTTH. Telstra know this yet they tell us to wait for NBN when they know most consumers who are KMs from the exchange will also experience speed issues. Please Telstra, have some pride with your infrastructure and MAKE SOME MONEY which will also SATISFY CUSTOMERS. It's not rocket science. It seems like you want to avoid adding additional upload ports in the CMTS infrastructure. How about a trial test to see how feasible it is such as a voting system and notify all of your cable customers about it to actually see what the response is from your stakeholders? You may very well be surprised. Thanks for reading. Kind Regards,JeremyPunchFace

RVS4000 restricting high speed cable internet.

I have a RVS 4000 with a Charter Internet That is 5 MB up and 60 MB Down. the RVS4000 seems to be restricting my speed on the up to 3.6 and down to around 21 MB.
With a workstation directly connected my speeds are 4.5 and 46 MB respectively, but when i plug the router in I lose speed.
I have the firewall turned off.
Any ideas.

Hi David,
Thank you for posting. Try going to IPS -> Configuration and disable IPS Function. This should help with your internet speed.

Why does Telstra slow uploads speed down

I have had ongoing issues with my internet connection over the last 18 mouths.Having a upload speed of 450/650 Kbps very slow no good for gaming an down load of 8/11Mbps down load if more than I needTo the point I have spent good dollars try to insuring that the infrastructures and the Asset Integrity with in house are in best condition this includes the replacement and work listed belowReplacement of the Wi-Fi system to a Cat.6 cabling at a cost of $2,300Replacement of the modem with a high speed 1G port modem at cost of $ 475Replacement of the fly-lead for the Telstra house connection to the new wall socket a cost of $360Total cost of $3135 this spend was braced on Telstra recommendation as the problem was with my part of the connection after a large number of call to my internet provider I at last had a appointment with a Telstra Tec to carry line testing and fault finding .At this point if no fault was found I was the be billed at $60 per 15min or part off and travel cost as I live in Bullsbrook WA this may I high . Lucky for me a fault was found in the exchange and reconfigured and the speed and the Exchange improved to 22Mbps down and 15 Mbps up an outstanding numbers >test at the house 15Mbps and so 5 / 7 Mbps loss for the Exchange to house don’t to good but still very happy with it BUT the upload was 650 kbps /750Kbps and please remember this testing was carry out by Telstra with good equipment so at this point I ask why the upload was so slow? After spending over $2000 and lot of time on the phone only to be told that Telstra slow the upload speed down so the max you can get is 1 Mbps and the only way you can increase this is by paying for a business line but you still may not get any more than 1MbpsThis is only a very small part of the story SO I LIKE TO ASK WHY IS TELSTRA SLOWING ME DOWNIf you like to know more please let me know

Hi bigdave618,
The simple answer is, that's the way the system and hardware is designed, all ISP's are the same. Uploads are limited to around 1Mbps. If you wish to get higher upload speeds you can see if Cable Broadband or NBN are available in your area as these systems allow for higher upload speeds.
Upload speeds are generally slower than download speeds because of the fact that most internet connected equipment is asymmetric. Asymmetric means that any one packet of data can either go in, or out, but not both ways at the same time. Since most internet users are receiving more data than sending, the internet connected equipment has shifted the higher majority of the signals to go toward downloading.
If you wish to find out more about ADSL I have added a link to a Wikipedia article below along with the link to the NBN and Telstra websites so you can check to see if Cable Broadband or NBN is available in your area.
ADSL Wiki article: http://en.wikipedia.org/wiki/Asymmetric_digital_subscriber_line
Check for available Telstra Cable Broadband: https://www.telstra.com.au/broadband/home-broadband
Check to see if NBN is available in your area: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html
- Ben

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Diabolical upload speed/customer service issues

Before Xmas I decided to switch to BT from Sky as I was hopeful that I would soon be able to get BT Infinity as my exchange (Radlett) was enabled last year. However the next day I phoned back as I had forgotten to check that the service included a static IP address. I was informed that BT do not offer static IP's to residential customers so I was given the option to cancel the switch and stay with BT. I confirmed that I wished to cancel the order and the operator told me that I did not need to take any further action.
On 13th January I received a BT Hub 4 and a text message saying that my BT broadband/phone had been activated! I called customer services and they confirmed that the cancellation request had not been implemented and apologised. They suggested that I use the BT service until I could switch back to Sky. However the speed that I have had with BT has been terrible. I have made numerous calls to report the problem and received conflicting information. I have been promised call backs that never happen. I have been given a "priority" SMS number to request a call back within 1 hour that never happens.
The problem I am having is that the ADSL service randomly drops out altogether (red light on Hub) but the whole time I have very very slow upload speeds. These range from 0.01mb to 0.03mb. This is completely unusable.
I have had numerous line tests and speedtests. The line tests results have come back with different results. Finally they accepted there was a fault and an engineer visited on 20/1/15. He found a faulty cable outside the property which he repaired and said that everything was now fine. However whilst the drop outs have been less frequent and the upload speed is consistently above 10mb, the download speed is still 0.01mb to 0.03mb.
The overseas call centre operators keep reading a scripted blurb about how BT do not give any upload speed guarantees. However when I reported the fault was still there on the evening of the engineer visit I was told that this would be because the line will take 24 hours to settle down and he guaranteed me that I would see a considerable improvement in upload the following day.
My upload speed with Sky was always above 1mb.
Help!
Regards
Justin

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Upload speed issues

I am tagging on the end of this thread as my issue seems very similar to the OP.
For the record I am on an Openreach fibre converter and HH3
The above has been updated, cycled and repeatedly played with no solution to the problem
After two pointless and highly stressing sessions with the broadband help desk and then a call to customer services who accepted that there seemed to be an issue on my line, openreach then refused to visit as they did not contractually have to guarantee an upload speed. The fact is, until a few weeks ago my upload speed was good and now it is terrible.
If I move to Plusnet, also supplied by Openreach, Plusnet have assured me they will drive openreach to deliver the published capability of the line which Openreach tell them is 56/17. Do I really have to migrate just to make openreach do their job?

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
If you found this post helpful, please click on the star on the left
If not, I'll try again

Infinity upload speeds atrocious at 0.67mbps

Hi,
We have recently upgraded to Infinity broadband with promised speeds of 36 mbps Download and 9 mbps upload.
Allowing ten days for the 'settling in' period we acheived the following using BT's own speed test:
dnload = 34.5
upload = 0.67
Ping = 352.50
This is pretty much the average achieved at different times of day and was also the speeds achieved using Speedtest.net etc all carried out with one laptop on the network via lan cable.
As you can see the upload is atrocious and the ping speed is extremely high.
We called BT customer services and after being told that "Upload speed wasn't important" ( Obviously not an online gamer ) we managed to get the agent to accept the upload speeds were not acceptable and they carried out some tests. They said they had found a network issue in our area and another engineer visit was arranged.
Second Open Reach engineer visit
The engineer arrived and after a quick chat about what the issue was he set about his work.
The engineer was working on the job for about two hours before he came back and said he had looked at all of the kit and checked the lines and as far as he was concerned the line passed the OpenReach acceptable standards test plus he was unable to do anything with the Upload speed.
He gave us a description of what he called "Cable Fill" being the likely reason our Upload speeds never achieve anywhere near those promised, but he did state he had managed to increase our download speed to nearer 40 mbps, the below are now a reflection of the average speeds we are currently getting, as you can see they have actually gotten worse.
dnload = 12.11
upload = 0.67
Ping = 350.50
Before we head down the road of complaining to BT I thought posting on the forum may turn up some valuable advice and further possible explanations as to why our Broadband is not achieving full promised speeds.
Regards
Solved!
Go to Solution.

Hi,
Thanks for the contact ChristopherP, we will fill out the form asap.
Latest as of today
Girlfriend ( account holder ) phoned BT customer services again.
Again we were greeted by another scripted robot. Here is what they had to say
- We were told that 'Upload' speed was not important again and there was nothing they could do about it.
- They had no idea what 'Cable Fill' was.
- Told us to turn the hub on/off as often as possible ( we did this and have continued to do this since first installation with absolutely no improvement whatsoever )
- Only to use Bt Wholesale test ( Common sense surely ? I already use to retrieve the results I post on here )
- They would call back after arranging another engineer visit
GF called at 12:40pm this afternoon and we have not yet received a call back - Nothing new, this is about the fourth time this has occured.
Todays results as of 19:50 9/8/2013
Download Speed (Mbps): 17.00
Upload Speed (Mbps): 0.66
Ping Latency(ms): 208.75
Download speed achieved during the test was - 17 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Regards

What is minimum upload speed?

I have high-speed internet through Time Warner Cable and I am exploring options for my daughter so we can video-conference. We both have an Apple G4 laptop with OS X 10.4.2 and 10.4.5 and an iSight camera and use mac.com. We will only be videoconferencing with each other......what is the minimum upload speed required for her? Is there any way her dial-up provider (56 kbs/) would be adequate?
Thanks so much.

Hi Geroge,
The Apple stated minimum for a 1-1 video chat is 100kbps.
iChat's absolute minimum is 50kbps - below this figure you get an error message.
You might think that will be enough as a dial-up modem is rated at 56kbps.
However she will not get this speed out of her modem (48k is about the highest).
I have heard of someone doing this once - late at night, with the wind blowing the right way but they could not repeat it.
Essentially it can not be done. Time for Broadband.
10:10 PM Thursday; April 20, 2006

Extremely slow upload speed on Airport Extreme

I've had a perfectly working Airport Extreme for about 3 years now and suddenly the other night it decided it would slow it's upload speed to a crawl. Speedtest.net gives me an upload speed of 15-20 Mbps download speed but a tiny .07 Mbps upload speed. I've been through the forums and ttried changing my Ethernet WAN Port settings to 1000 Mbsp and 100 Mbps instead of Automatic and I still have the same issue with 100 setting and it won't even connect at the 1000 setting. I've tried prior software versions (was running 7.6.1), restarting, and reverting to the factory settings and setting up a new network all to no avail. Does anyone have any ideas?
Thanks!

I've been through the forums and ttried changing my Ethernet WAN Port settings to 1000 Mbsp and 100 Mbps instead of Automatic and I still have the same issue with 100 setting and it won't even connect at the 1000 setting.
Unless your modem supports Gigabit Ethernet connections then setting the WAN port on the Extreme to 1000 will not work. Have you tried both of the 100 Mbps settings ... i.e., both Full and Half-Duplex?
The key here is what may have changed between the AirPort and the modem that could have caused your upload speed to drop. Depending on the generation of your AirPort, it can support LAN-to-WAN speeds up to 400 Mbps.
If changing the WAN setting doesn't help, I would suggest two things: 1) Reset the WAN setting to Automatic, and 2) Perform a complete power recycle of your networking equipment, as follows:
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref:Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

Poor upload speed

I've recently moved and switched from Virgin Media cable broadband to BT (moved out of cabled area).
I've gone from 20Mb to about 7Mb, which I can cope with.
But 0.34Mb upload is truely awful! Surely this isn't the maximum speed!
Can anyone help?
Thanks

On ADSL2+, you can get about 1.1Mbs upload speed, if your exchange has been upgraded.
The other alternative is BT Infinity, if its available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Restricted upload speed Bigpond Cable Broadband Brisbane

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