Restriction of user status in service order for billing due list

Dear CRM Experts,
I have configured status profile for service order as OPEN,INPROCESS and Completed and have assigned this to the service order transaction type.
Now once i save a service order without errors ,the system is automatically generating abilling document in billing due list TX:BEA_DL_01 even though the user status assigned to it is OPEN ,INPROCESS AND COMPLETED.
According to our client requirement ,a billing document has to be created in Billing due list if the User status assigned to it is COMPLETED only.
Please suggest the solution.
Bye,
Madhav

Hi Nanda,
As per your last reply, for some Service Orders you are unable to change the Status. Can you have check whether those service Orders are error free?
Sometimes, when there are errors in service orders or in 1Orders you cannot change the status from In Process or Open even when you have released certain Items.
Hope this helps.
Thanks,
Samantak.

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How to close the Return Order from Billing due list

Dear Gurus,
This is the scenario of Free subsequent delivery with the reference of Return Delivery.
In brief-->
I created one sales order and done its normal delivery and billing. So this order to cash cycle is completed.
Then due to the damage in transit of some material customer wants to return some good and ask for the subsequent delivery of same goods.
therefore I create a return sales order with the reference of previous sales order and and do the return delivery. Here I am not making the credit note as I have to make the subsequent delivery for the return order.
So I create the sales order for subsequent delivery with the reference of Return order and do the delivery.
Now I have the query that when I run the billing due list (VF04) I get the same return order in billing due list as I have not created the credit memo with its reference. And the return order will remain there always. But I dont want that return order to appear in the billing due list as I have done the subsequent delivery for that return order.
Please tell me how the return order's status can be made completed to avoid it in billing due list.
Please suggest me all the possible solutions to complete the scenario.
regards,
Sanjay

Hi,
The SDF has to be created with refernce to the Sales Order only.
In Brief:-
When ever the goods are damaged in transit,generally we ask them to scrap the damaged goods and then decide what to do like
1) Either to give a credit note to the customer for the damaged goods.
or
2)Replace the Goods by SDF.
Check me if iam wrong
Regards
SK

Table name for Billing due list

Dear friends,
What is the Table name for billing due list ?
Thanks & Regards,
Ajay

check S172 and S173 tables

Open sales order in billing due list

Dear Gurus
when doing VF04, I get a list of billing due documents that have an error status:-
'the document is not relevant for billing''
when I check this sales document, I see that it's ''open''. Only preceeding document here is a quotation.
My question is, why does this document still feature in the billing due list ? There is no delivery , no PGI done , yet the document is on a billing due list.
so my guess is this is a service related S.O.
but I want to confirm this here.
Can someone guide me here.
Kind Regards
Manoj

Hi
Check your material type,
check in item category VOV7 weather it is Order related billing or delivery related billing
Also check in Item category The Item relavent for delivery or not
Thanks
Reward if use full
Message was edited by:
tiru

Order Related Billing Due List

Hello,
For third party item we are using following configuration to be able to bill once GR(Goods Receipt) is completed.
Item Category - TAS
T.code - VOV7- Billing Relevance- "B"
T.code - VFTA - Billing Quantity - "E".
This works perfectly fine but under billing due list it shows all the items including the items which are already billed or the items which are not relevant for billing. it will generate the error log if i try to simulate the billing document but i would like to avoid display of the items which are either fully billed or not relevant for billing in billing due list
Please let me know how can i achieve this?
I would highly appreciate your expert suggestions.
Thanks,
K.

Hi,
I checked my system, and both settings are set with F (in VOV7 and in VTFA). This is per normal third party process. (Sales order -> Purchase req -> PO -> Goods receipt by customer -> vendor invoice posting in accounting -> customer invoice).
In the normal process, you need to create the billing document from third party sales order, only after the invoice receipt is posted in FI and not against the goods receipt at customer site.
May I know why you want to create customer billing document after the goods receipt?
If the standard procedure is followed by setting value F, then after vendor invoice posting in accounting, the sales order will appear in billing due list with correct items.
Can you do a testing after changing the settings to F in the test system, and if convinced then you can try in production system. I assume you may need to delete the existing order and create a new one after the settings are made.
Can you update?
Regards,

How to get system status and user status of service order

Hi,
I want to show user status and system status for service order in my report and i am using CRM_ORDER_READ function module to read the status, but it is returning lot of status records, could anyone please suggest how to get the system status and user status for service order.
I did not find any clue for how to get user status, i can see the user status when i open the transaction using CRMD_ORDER.
Regards,
Kamesh Bathla

Hi,
Go to CRM_JEST table give your service order guid and get the status, pass this status into TJ02. You will get the status of your order.
Regards
Srinu

Unable to edit User Status in Service Order

Hi Experts,
There are several service orders with user status 'Open', whereas the system status is 'In Process'. The individual items are either set to Completed or are Released. I am unable to change the user status from 'Open', as there are no other options available in the dropdown list in edit mode. I even tried changing the status in CRMD_ORDER and was not able to do it. I checked the configuration for this and its perfectly fine. The status profile has been maintained properly.
I tried using FM CRM_STATUS_CHANGE_EXTERN and CRM_STATUS_CHANGE_EXTERN_OW for this purpose and it still did not work. Any help/tips to resolve this will be highly appreciated.
Thank you,
Nanda

Hi Nanda,
As per your last reply, for some Service Orders you are unable to change the Status. Can you have check whether those service Orders are error free?
Sometimes, when there are errors in service orders or in 1Orders you cannot change the status from In Process or Open even when you have released certain Items.
Hope this helps.
Thanks,
Samantak.

Hoe to see if an USER-Status of service order is changed

Hi,
for service order we use a user-status profile. Every things worcs as we want.
Now the question is: how can i see if the user-status is changed?
First i use IW31 to create an service order. Next day the user-status will be changed (IW32).
Where can i see, that it is changed?
Regards, Dieter

When user and system statuses are changed, records of JEST are updated and records are inserted into table JCDS, check this table.
- JEST - current status
- JCDS - log of status - with date/time/user
In transaction IW32/33, you can see the history of statuses: click on "information" icon in status line, then on "display status" screen, go to menu : Extras, Change document, All or For a selected status.
Regards,
Raymond

Save service order - billing due list is not generated

Hey,
when i save service order ,the billing due list is not generating.what have to do.
Thanks

Hi Swati,
Every document will have two types of statuses
1. Header level
2. Item level
Whenever the item is set to Released (Not the Header status) then the billing items get triggered and you will see them in the billing dues list.
and one more prerequisite is you will have to set your item category as Relevant to billing and also have to do the config around that item category
Please let me know if you need more info and award me points if this helps

Status Update of Service Order From Billing Document

Dear Experts,
I am told to change the User status of Service Order once the Billing Document is Generated.
Here we are in CRM 2007 and i have done the status update of previous document but here
Billing document is not possible to read through CRM_ORDER_READ (function module).
Do any one have any idea how do i proceed.
Thanks,
SA

hi sa
to change the service order user status , when biling document is generated
make an implementation of bill_acc_if bai and in the method ENRICH_ACC_DOCUMENT
read order data using crm_order_read and change the status using
CRM_STATUS_CHANGE_EXTERN
thnks
sam

How can we restrict users from marking service orders as deleted

Hi,
Please guide me :
Is it possible to restrict users (who are having authorization of marking service orders as deleted) from marking some service orders as deleted, if they have not created these service orders?
In other words, requirement is : only the person creating the Service Order should be authorized to delete.
Please guide.
Thanks and Regards

There are many BADI and EXITS available, you have find the appropriate place to put your code.
USER - EXITS
CNEX0013 Order: Cust. enhancement: Default item category comp. assgmt
CNEX0026 Customer enhancement for general inspection of material
CNEX0027 Customer enhancement: Plant, storage loc. finding for comp.
IWO10004 Maintenance order: Customer check for order completion
IWO10005 Maintenance order: Cust.-specif. determination of profit ctr
IWO10006 Maint. order: Fcode exclusion through cust. enhancement
IWO10007 Maint.order: Customer enhancement - permits in the order
IWO10008 Cust. enhancement: Determination of tax jurisdiction code
IWO10009 PM Order: Customer Check for 'Save' Event
IWO10010 Maint. order: Cust. enhancement for determining WBS element
IWO10011 Maint. order: Customer enhancement for component selection
IWO10015 Maintenance order: F4 Help for user fields on operation
IWO10016 PM Order: Cust. enhancement to check operation user fields
IWO10017 Determine external order number by customer logic
IWO10018 Maintenance order: User fields on order header
IWO10020 Maintenance order: Automatically include task list
IWO10021 Automatic task list transfer when creating order from notif.
IWO10022 Determine calendar from user exit
IWO10023 Service order: Change header data for advance shipment doc.
IWO10024 Service order: Changes to items for advance shipment
IWO10025 PM/SM order: Finding responsible cost center
IWO10029 Inclusion of bill of material in PM/SM order
IWO10030 Preset Fields for Event Object
IWO10031 Hide personnel number in PM/SM order
BADI
Name of a BAdI Definition
ARC_PM_ORDER_CHECK
ARC_PM_ORDER_DELETE
ARC_PM_ORDER_PREPROCESSING
ARC_PM_ORDER_WRITE
ARC_PM_QMEL_CHECK
ARC_PM_QMEL_DELETE
ARC_PM_QMEL_PREPROCESS
ARC_PM_QMEL_WRITE
IWO1_ORDER_BADI
IWO1_PREQ_BADI
IWO1_SCREEN_MODIFY
IWO1_TL_INTEGRATION
IWO1_TL_INTEGRATION2
Edited by: Manish Bisht on Jul 11, 2009 9:27 AM
Edited by: Manish Bisht on Jul 11, 2009 9:28 AM

LSMW for changing user status on work order(IW32)

Hi All,
I have created a LSMW for changing user status on work order using transaction IW32. It does not change the status when i run the LSMW. In the recording for the LSMW, i select the radio button on the user status i want to select.
When i run the LSMW in the foreground, it does everything except select the correct status.
Is there a way to fix this or is it a problem with LSMW. I'm using ECC6
Kind Regards
Emanuel

Hi ,
I am not sure whether it would work with LSMW but if your on ECC 6.00 ,Enhacement Pack 3 then you have BADIs which allow you to make collective status changes in IW38 .The below are those BADIs :-
BADI_EAM_RIAUFK20_FCODE_CUS1 :Implement Customer Function Code in Order List
BADI_EAM_RIAUFK20_FCODE_SAP1 :Implement SAP Function Code in Order List
Else if your on lower version then write up a batch programme which checks the PM Order types with specific status and sets user status using FM STATUS_CHANGE_EXTERN[This is used to set or delete User Status] in SE37 ..
regrds
pushpa

Set User status of Maintenance order

Dear All ,
I m trying to update the user status of Maintenance order via a report .I m using the BAPI "BAPI_ISUSMORDER_USERSTATUSSET" for it.
Code details are as follows :
USR_STATUS-STATUS_INT = 'E0006'      "TJ30T-ESTAT
USR_STATUS-STATUS_EXT = 'WIPR'        "TJ30T-TXT04
USR_STATUS-LANGU           = 'EN'.
CALL FUNCTION 'BAPI_ISUSMORDER_USERSTATUSSET'
            EXPORTING
              NUMBER   = WA_FINAL-AUFNR
              STATUS   = USR_STATUS
              INACTIVE = 'X'
            IMPORTING
              RETURN   = WA_RETURN.
Bapi is executing successfully but it is not updating the status when I check it from IW33 .
Suggest me for it....
Thanks
Alok

Thanks SARAVANAN ,
I have done the bapi commit . But it have some other problem and now I have done it.
Thanks for ur suggestion.

Restriction to component selection in Service Order

Hi,
Scenario is a Repair Technician selects a Fault Code in the Notification. Component entry (Part consumption) in the Service Order is allowed only if the selected Fault Code requires a Part replacement.
Is it possible to restrict component selection in the Service Order based on Fault code in its corresponding Notification ?
Thanks.
Raj

Hi,
May be u can maintain BOM and while selecting component let him go to LIST and select the maintained component. This may reduce ur errors for selecting.
Regards,
NNR

Mass creation of Service orders for a Field Action

Hi Experts,
Is there a way to mass create service orders for a service action. Basically we have a part that we want to update in the
field that is not part of an IBASE record. We would like to replicate an exact service order, one time, for each of our
customers. This is something that is done on a fairly regular basis. To avoid errors in manual entry, I was wondering if
this is a method to deal with this in CRM? I have seen this done with CATT in ECC.
Thank you,
Nanda

Hi All,
I tried using LSMW to create service orders, but I found out from SAP that batch Input is not a supported channel to load business data into the CRM system anymore! So can anyone suggest me a better way to mass create service orders?
I have tried using eCATT as well and this didn't work. I have created one service order (template) for each of the customers and whenever I need to edit these service orders (ex. with a new product), I want to be able to do this automatically by using the list of service order templates and the new product. Will a BDC work or can I use a BAPI to do this? Any suggestion/tips will be highly appreciated. I want to be able to copy the template to a new service order and then be able to add a new line item for the product, this should be repeated for all the service order templates.
Many Thanks,
Nanda

Restriction of user status in service order for billing due list

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