Retention Policy not working

Hello
I have read through multiple Q&A on this subject, but don't really see a solution or understand it
Exchange 2010 SP3 RU 5
RPT
Tag Type - Deleted Items
Age Limit 21 days
Action Permanently Delete
RP - Added to 3 users
Users have deleted email going back 3 years. If I check the deleted Items Policy tab, says policy is applied delete trash older that 21 days.
I set this policy 5 days ago, nothing being deleted.
Is it true I have to wait 21 days for the policy to take effect, I have seen a few people state that, which makes no sense.
Or is it simply not working
Thanks

Hi,
Could you please run the start-managedfolderassistant command against these users to check the result? Is it the same issue?
Did you run Outlook in cached mode? If so, please change to online mode to check if you still see these old emails in the Deleted Items folder.
Theoretically, in Microsoft Exchange Server 2010, the retention age for items in the Deleted Items default folder is calculated based on the date of delivery unless the item was moved or deleted from a folder that doesn't have an inherited or implicit retention
tag. If you need more information, please refer to following article:
How Retention Age is Calculated
http://technet.microsoft.com/en-us/library/bb430780(v=exchg.141).aspx
Thank you for your time. If you have any questions, please feel free to let me know.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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    > is com.novell.service.jncp.NDSException: ccode = -601(0xfffffda7)]
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    workstation:T85336.Workstations.BilletRd.WF
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    workstation:T82715.Workstations.BilletRd.WF
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    workstation:T87490.Workstations.BuxtonRd.WF
    > 20-Sep-2009 23:00:32 Removed
    workstation:T87810.Workstations.BuxtonRd.WF
    > 20-Sep-2009 23:00:33 javax.naming.NameNotFoundException [Rootexception
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    workstation:T85179.Workstations.BilletRd.WF
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    > is com.novell.service.jncp.NDSException: ccode = -601(0xfffffda7)]
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    > is com.novell.service.jncp.NDSException: ccode = -601(0xfffffda7)]
    > 11-Oct-2009 23:00:03 javax.naming.NamingException [Root exception
    > iscom.novell.service.jncp.NDSException: ccode = -637
    > (0xfffffd83)];remaining name 'T87395'
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    > is com.novell.service.jncp.NDSException: ccode = -601(0xfffffda7)]
    > 18-Oct-2009 23:00:35 Removed
    workstation:T87395.Workstations.BuxtonRd.WF
    > 18-Oct-2009 23:00:36 javax.naming.NameNotFoundException [Rootexception
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    > 30-Oct-2009 17:30:31 javax.naming.NameNotFoundException [Rootexception
    > is com.novell.service.jncp.NDSException: ccode = -601(0xfffffda7)]
    > 30-Oct-2009 17:35:39 javax.naming.NameNotFoundException [Rootexception
    > is com.novell.service.jncp.NDSException: ccode = -601(0xfffffda7)]
    >
    > Any ideas.....
    > thanks
    > regards
    >
    > Dennis--
    dchitolie-------------------------------------------------------------------
    -----dchitolie's Profile:
    > http://forums.novell.com/member.php?userid=4304View this thread:
    > http://forums.novell.com/showthread.php?t=391202

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