Retina Macbook Pro late 13

Just got a new retina macbook pro and it is having trouble playing youtube videos. some have played fine but others keep skipping and eventually fail all together. This is in addition to the fact that the entire system froze up a couple of times on me and I am not quite sure why. It told me that it "sent the problem to apple" but I am not sure what they do with that information (diagnose/ treat/?). I payed 2300 for this otherwise very nice computer but these breakdowns are agrivating.
I have looked online and it seems there are many of us out there that have experienced this freezing (as well as some others that have had trouble with youtube)
I have an old white 09 macbook that is working better than my brand new macbook pro.
Is the problem the new operating system? I hope Apple comes up with a fix.

Sometimes, reinstalling OS X fixes issues like this. I haven't had any issues with a mid-2012 rMBP running either Mountain Lion or Mavericks.
So, you can restart into the Recovery HD by pressing/holding the Command+R keys. Then select Reinstall OS X from the OS X Utilities Menu. Reinstalling the OS on top of itself will not harm your data or apps. Neither are touched. Back up your system first if you decide to reinstall the OS.

Similar Messages

Sound stops working while using headphones on Retina Macbook Pro (late 2013)

I have a brand new Retina Macbook Pro (late 2013) with OSX 10.9.1 installed. The sound continuously stops working when I'm using my headphones (which I use on a daily basis). I've noticed that when I unplug the headphones, the sound from the internal speakers and the headphone port stops working.
I've already checked other answers and have tried their suggestions:
I've looked at the sound settings and it is not set to mute.
I've tried unplugging the headphones several times in a row and that still doesn't work.
I don't see a red light in the headphone port.
I've checked the headphones and there is nothing wrong with them (I use them with other devices).
I've tried using different headphones, but the problem persists.
The only way to get the sound working again is by restarting my laptop which is very inconvenient. I use this laptop for working and having to restart it every time I unplug my headphones is just not a solution. I honestly have no idea what is going on. This is a very new laptop (and my first Macbook); I've had it for less than 3 months. The laptop stays on my desk and has not been dropped or damaged in any way. This is a very expensive laptop and the last thing I would expect is for there to be a problem like this.
If anyone has a solution to get rid of this problem once and for all, please let me know!
Thank you.

I have a brand new Retina Macbook Pro (late 2013)
Please read the warranty paperwork that came w/your computer. You have 14 days to return the computer w/no questions asked. You have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support. Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems. If you DIY and mess up, your warranty will be VOIDED!

Retina Macbook Pro (late 2013) screen blinking

I recently got a Retina Macbook Pro (late 2013), and the screen has been spontaneously blinking. It's exceptionally distracting, and I've been unable to correlate it to any running program. Has anyone else had this issue?

Welcome to Apple Support Communities
Your MacBook is in warranty, so take it to an Apple Store or reseller to get the MacBook repaired or replaced free of charge. It looks like a hardware issue, so it's better to do this

HELP! Retina Macbook Pro Late 2012 vs Late 2013

Hey guys, faced with a dilemma here and looking for some help
So, I am able to buy a Late 2012 retina MBP with the upgraded 2.9ghz i7, 8GB of RAM, and 500SSD. Seller is asking $1450, I think I can get it for $1400.
Now, the new Late 2013 retina Macbook Pro was just released as you all must know.
The Base model has a 2.4ghz i5 haswell chip, 4gb ram, and 128gb Pcie-based flash storage.
It retails for $1349 in Canada, and I think they have a student discount of $100, so with taxes in i'd be looking at around $1400 as well.
I think both computers will have more than enough power/space for my needs, although I want make sure I buy the best value/ will have the best resale value in the future.
What do you guys think? Is the Late 2013 rMBP upgrade a huge difference, and a must have in this situation?
Help would be appreciated
Thanks!

Thank you for your response! No actually, they are both the 13 inch models.
Specs wise though, do you think I will notice a difference between the two, if I am not using too heavy applications?
I will be majoring in Computer Science next year, so that's something im trying to keep in mind too.
I just read here in the discussion that the new retinas are having freezing issues as well. Hmm..
Might just hold off to make a decision..

Retina MacBook Pro Late 2013 not charging?

Bought my MacBook about a year ago, and very happy with it.
However just a couple of days ago, it stopped charging? The light wouldn't come on at all..
So I opened up my spare MagSafe 2 charger and tried that in a different power outlet and it still didn't work
I've done some research and I have checked that the battery is still in 'good' condition (checked it in the utilities or something) and that it does not need replacing at the moment
so perhaps something is wrong with the port?
stupidly enough I have not backed up my laptop, and it has plenty of important files
what should I do?

Hi ridgeleyy,
If you are having an issue with being unable to charge your MacBook Pro's battery using either power adapter, I would suggest that your next step would be to reset the system management controller. Use the steps in this article -
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

Will Apple take the responsibility? My retina macbook pro (late 2013) seems to be damaged after I received it from the Service Center.

Two months ago, I had some problems with the hinges of the display screen I used to make weird sounds and I was finding it very hard to open and close the display. The Service Center guys said there was a problem with the hinges so, they replaced it. But after I received my macbook back, I noticed that one of the screws was not properly fitted but, I thought that it was not such a big deal and I would take it to the Service Center sometime later to get the screw fitted properly as was not a hinderance with my daily work. When I took my Macbook finally to the service center after 3 weeks, they tried to fix it and there were some problems. According to them the screw was somehow jammed in its place but they at the end fixed it. But, after I reached home, I noticed they applied too much pressure and the bottom of my laptop was bent from one edge and also the screw was in place but the the chassis was still loose and was coming out.
Need Help. What can I do.

Take it back and ask them. No one here can speak for Apple. This is a user forum.

Solution for sharp edges on Retina MacBook Pro

The sharp edges on the front of my new Retina MacBook Pro (late 2013) drove me crazy cutting into my wrists.
My solution is two pieces of self sticking velcro - the loop kind of velcro which is soft. Apply them across the top and down the front edge on either side of the trackpad all the way out to the side edges. They are not too thick so as to prevent sleep when closing the cover. They don't look too bad either. I'd say they match the black keys on the keyboad.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process (Finder) in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Using third party headset with Retina Macbook Pro (microphone issue)

Good day, everyone!
I have very strange issue with my Retina Macbook Pro (Late 2013) OS X 10.9.3
When I plug in my Steel Series Headset, its microphone not recognised by system and only "Internal microphone" available in Settings - Sound - Input.
Headset itself works perfectly fine, because when I plug it to my iPhone, its microphone works without any problems.
Macbook's headphone port also works fine — when I plug in my iPhone original headset to Macbook, its mic works good and I can see "External microphone" in Settings - Sound - Input.
So headset is ok and headphone port is ok. What is the problem?
How to force macbook to use headset microphone instead of built-in one?
Thanks in advance

Either contact the sales staff at the store where you ordered your Mac from or contact the speaker manufacturer & ask them.

Retina MacBook Pro screen(Samsung) compared to 2010 MBP screen

I was doing some comparison between my Samsung retina MBP and a Mid 2010 glossy 15" MBP in a room lit with daylight. The quality in the screen is amazingly better and I am not referring to the resolution improvement.
Both are using the standard color display profile, 10.8.2, and Safari 6. (rMBP = retina version below)
white saturation test: http://www.lagom.nl/lcd-test/white.php
rMBP: only 254 is not disinguishable from nearly every angle.
MBP: you can only distinguish up to 248 with 0 degree viewing angle. Only when you start looking 60+ degrees off center can you distinguish up to 251 but then you have severe color distortion.
Black level test: http://www.lagom.nl/lcd-test/black.php
rMBP: Easily pick out down to 8. If I look hard enough I can distinguish down to 5. In dark room can barely make out down to 3.
MBP: Easily down to 7 and down to 5 if you change viewing angle.
Contrast: http://www.lagom.nl/lcd-test/contrast.php
rMPB: see equal steps in brightness across entire range
MBP: past 24 the bars look fairly uniform and not easy to distinguish steps, last 2 bars are saturated
Viewing angle: http://www.lagom.nl/lcd-test/viewing_angle.php
rMPB: red text on entire screen at 0 degree viewing angle with little to no change of text at different viewing angles
MBP: Looking at 0 degree viewing angle the text appears all different shades of red depending on what part of the window you look at. Look like black striped text at top of window and the correct "red" at bottom when viewing angle centered in middle of screen.

retina macbook pro late 2013 13 inch:
white saturation test: http://www.lagom.nl/lcd-test/white.php
rMBP: All them are distinguishable, but you should look very close to see the 254.
Black level test: http://www.lagom.nl/lcd-test/black.php
rMBP: with brightness set to highest, I can't see first 5 squares in a room with daylight condition.
Contrast: http://www.lagom.nl/lcd-test/contrast.php
rMPB: with brightness set to highest, bar 1 is still not distinguishable from background.
This is my first laptop, I thought is should be much better, since I had heard that the screen is jaw-dropping, eye-popping, But it is not at all something special, my old, low resolution, cheap LG computer monitor is better in some of the tests.

How can I do a clean installation of Mavericks 10.9.1 on Late 2013 Retina Macbook Pro

Hi I need some help -
I bought a late 2013 15' Retina Macbook Pro and it was shipped with 10.9.0 build number 13A3017.
Now 10.9.1 is out, and I wanted to download the full installation image and burn it to thumb drive and do a full clean re-installation.
But I just found Mac App Store doesn't allow me to download the full 5.29GB installation image from https://itunes.apple.com/us/app/os-x...ks/id675248567, and my current 10.9.0 can only be _upgraded_ to 10.9.1 with the 395MB incremental update package from http://support.apple.com/kb/DL1712, this upgrade package is described as "It includes all updates from OS X Mavericks 10.9.1 plus system specific enhancements to improve the stability and compatibility of your Mac."
So maybe the full 5.29GB 10.9.1 which is available on Mac App Store is not compatible with the 2013 15' Late Retina Macbook Pro?
I just downloaded the upgrade package from Mac App Store and now I'm running 10.9.1 build number 13B3116 fine.
So my questions here: I really would like to do a clean full re-installation of 10.9.1. Where can I get the full installation image which is compatible with 2013 15' Late Retina Macbook Pro?

There is a way to get yourself a fully functional install file for a Late 2013 model.
1. Format a USB stick
2. Reboot the Mac, and hold down CMD-R to get into recovery mode
3. Start a new installation and choose the USB stick as a target. You should be able to choose your normal hard drive as a target, too, because as long as the installer package is downloaded, no data should be erased, but when you decide to use a USB stick, you're on the safe side.
4. The Mac will be downloading the install package. This takes a while, the time remaining shown is not correct. If you need to have an idea how long it will take you, choose the log from the help menu during download, it will show you how many chunks are already downloaded (it was 504 chunks total for me).
5. When the download is ready, the Mac reboots automatically, pull the USB stick when it does. If you're not before your computer when this happens, don't worry, when you come back, you will be in the setup program. Just switch your machine off by pressing the power switch for more than 10 seconds, and then pull the stick.
6. On the stick you will find the "OS X Install ESD.dmg". Copy that file to your Mac (it's the only file you'll need from the stick. After that, you can reformat the stick and use it for the next step).
7. You can use this file to finally create a bootable USB stick if you follow the instructions that you can find anywhere on the net or in this forum.

Late 2013 retina macbook pro drops thunderbolt ethernet cyclically

My new (late 2013) retina macbook pro drops the wired ethernet connection many times a day. Each time killing off all VPN and ssh sessions. This is using the apple thunderbolt to gigE adapter.
This is the second thunderbolt adapter I've received from Apple. Both do the same thing.
Here's my console log filtered on "Link". It's a continuous series of link up/link down messages.
Same problem on both thunderbolt ports too.
3/20/14 5:55:15.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 5:58:49.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,2301,0de1,0300,cde1,3c00]
3/20/14 5:59:29.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 6:29:35.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 6:30:15.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 6:33:10.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 6:36:17.339 PM com.apple.backupd[68869]: Copied 452 items (11.2 MB) from volume Macintosh HD. Linked 4052.
3/20/14 6:37:24.312 PM com.apple.backupd[68869]: Copied 70 items (346 KB) from volume Macintosh HD. Linked 3127.
3/20/14 6:37:54.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 6:40:15.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 6:40:55.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 7:20:00.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 7:42:27.506 PM com.apple.backupd[69492]: Copied 3189 items (81.4 MB) from volume Macintosh HD. Linked 12603.
3/20/14 7:43:20.331 PM com.apple.backupd[69492]: Copied 107 items (6.4 MB) from volume Macintosh HD. Linked 2841.
3/20/14 7:52:52.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 8:43:59.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 8:46:52.967 PM com.apple.backupd[69726]: Copied 428 items (10.2 MB) from volume Macintosh HD. Linked 4063.
3/20/14 8:47:26.894 PM com.apple.backupd[69726]: Copied 64 items (228 KB) from volume Macintosh HD. Linked 2696.
3/20/14 8:47:51.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 9:08:45.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 9:22:52.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 9:52:57.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 9:55:36.038 PM com.apple.backupd[70010]: Copied 490 items (13.9 MB) from volume Macintosh HD. Linked 4141.
3/20/14 9:56:06.813 PM com.apple.backupd[70010]: Copied 61 items (584 KB) from volume Macintosh HD. Linked 2704.
3/20/14 9:56:28.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 10:47:53.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]

Oops, no idea where the mountainlion thing came from. cut&paste error I expect, but , yes, you are correct, mavericks 10.9.2
I'm about to that point, but it's going to be hard for them to diagnose because it's so random. I'll go in there, it'll work, then we'll stand around staring at eachother for a bit.
Then they'll say, you have to reload your OS from scratch and I'll say "but I just did that" and that will be it.
Maybe that's a bit overly cynical, but I'm not holding out a lot of hope for the 3 hours time suck that a trip to the mother ship.

Late 2013 Retina MacBook Pro - ODD SEVERE POWER ISSUE?

My late 2013 retina macbook pro 13" was on safari (on battery, not plugged in) and then the screen went black. The screen went back on, then back to black, then back on, then the Macbook shut off completely.
Then, it tried rebooting twice, both failing to get past a gray screen and startup tone / chime before turning off for good. Now it won't turn on besides you seeing a gray screen and barely hearing the chime before it turning straight off again.
Any suggestions would be great! I have important files that are for a deadline within a couple days!

Try resetting the SMC. If that doesn't work, take it to the Genius Bar. You're under warranty.
You want the section "for a battery you should not remove yourself".
http://support.apple.com/kb/ht3964

ROG Swift PG278Q and Macbook pro late 2013 15" retina

Will My MacBook Pro late 13 15" Retina with Nvidia GT 750 M able to run with this monitor??
I am thinking to buy it i loved it from the time i saw it !!
So i am gonna use that monitor for gaming in Maverics and in Windows via bootcamp so will it work with that graphic card?

Locutus,
What cable are you using to hook up to the ROG Swift? I just bought a Cable Matters® Gold Plated Mini DisplayPort (Thunderbolt™ Port Compatible) to DisplayPort Cable, but it doesn't seem to be working. Do I need to get a driver or something?

Can i expand the SSD on my late 2012 Retina Macbook Pro from the current 128GB to 256GB or more

Can i expand the SSD on my late 2012 Retina Macbook Pro from the current 128GB to 256GB or more?

You can look here to see if they have anything available for your model, but be advised even opening a Retina voids the warranty.
www.macsales.com

Late 2012, 13'' Retina MacBook Pro, Display bug

Hello, I am having a late 2012, 13'' Retina MacBook Pro(i7, 8Gb). Last year I upgraded to Mavericks. Immediately after upgrading I notice that my MacBook is bit slow. I always keep my OS X up-to-date. Last month I noticed something really strange.
1. Whenever I manually put my MacBook to sleep by clicking sleep command under the apple logo (top left hand corner of the screen) then the way the display turns off is not normal. I mean its not smooth as it was earlier. I have compared this with the new hardwares (MacBook Pro's) in the apple store.
2. After I put my notebook to sleep, when I try to wake it up within 5-10/15 mins, the screen flashes very quickly before entering password.
These issues are bugging me a lot. I also have apple care. I called senior adviser and described the issue. I got scared when he mentioned that there might be some issue with my logic board/graphic card.
I also performed Apple Hardware Test by myself and also booked an appointment with the Apple Genius Bar guys but everything came up normal.
Is there any particular test I need to mention to the Genius bar guys to test with there unique hardware checking tool?
Note: I did clean install of OS X couple of times, also did SMC reset & PRAM reset.
Recently I updated with latest OS X update 10.9.4 hoping that this issue will resolve but no luck.
I am wondering whether any of you guys have experienced similar issue or I am the only one. Is it something I should worry about because I still have apple care and if it requires major hardware change then I can easy get it done without paying any $$$$. I know logic boards are pretty expensive.
Thank you!

The screen glitches that have been most likely when upgrading to 10.9.3 are quick, brief flashes of yellow, pink, etc., light on screens immediately before login. It doesn't sound as if you're having that problem.
If QuickTime won't record the glitches, then it's unlikely to be a problem with your GPU - most likely a screen glitch (if that) or a OS X glitch, nothing related to Flash Player.
However, if I were you, I would take the machine into your local Apple Store and have the techs run some tests. They may want to install OS X anew, so I would make certain that you have a backup before taking your machine into the techs.
Good luck,
Clinton

Retina Macbook Pro late 13

Similar Messages

Maybe you are looking for