Retina MacBook Pro Late 2013 not charging?

Bought my MacBook about a year ago, and very happy with it.
However just a couple of days ago, it stopped charging? The light wouldn't come on at all..
So I opened up my spare MagSafe 2 charger and tried that in a different power outlet and it still didn't work
I've done some research and I have checked that the battery is still in 'good' condition (checked it in the utilities or something) and that it does not need replacing at the moment
so perhaps something is wrong with the port?
stupidly enough I have not backed up my laptop, and it has plenty of important files
what should I do?

Hi ridgeleyy,
If you are having an issue with being unable to charge your MacBook Pro's battery using either power adapter, I would suggest that your next step would be to reset the system management controller. Use the steps in this article -
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

Similar Messages

MacBook Pro late 2013 not charging

Hello guys!
Well, I'm having a problem with my laptop. (MacBook Pro late 2013, 15" 2.3 GHz, 16 GB ram etc) Today, my battery went down to 3% and I connected it to its charger but it does not do anything. No light at all and of course no charging. As far as I can remember, before it died it did not show "Not charging" instead of the battery percentage or anything. Tried removing the long cable and using the short one but still nothing. Tried different outlets, nothing. I read on the internet multiple suggestions and tried most of them (its dead so I can not do anything software related). Tried cleaning the MagSafe, turning it upside down, warming up the charger a little, still nothing. The complicated things are: I live in Greece (no apple stores), so i cannot just go to the genius bar to get it checked. It probably is the charger, but it might as well be a problem with the device itself, and I cannot just buy another charger to try it since they are expensive. By the way, once a few months ago, the charger got really hot and did not work at all until it cooled down a little. Any other advice?

Hi, AppleiGeorge.
Thank you for visiting Apple Support Communities.
I understand that your MacBook Pro is not charging. Here are some troubleshooting steps that may help.
Troubleshooting batteries
Built-In diagnostic tools
My battery runtime is low
My battery is not charging
My battery will not charge to 100%
My battery is not recognized
The low battery warning does not display
Mac notebooks: All about batteries
http://support.apple.com/en-us/HT204054
-Jason H.

Sound stops working while using headphones on Retina Macbook Pro (late 2013)

I have a brand new Retina Macbook Pro (late 2013) with OSX 10.9.1 installed. The sound continuously stops working when I'm using my headphones (which I use on a daily basis). I've noticed that when I unplug the headphones, the sound from the internal speakers and the headphone port stops working.
I've already checked other answers and have tried their suggestions:
I've looked at the sound settings and it is not set to mute.
I've tried unplugging the headphones several times in a row and that still doesn't work.
I don't see a red light in the headphone port.
I've checked the headphones and there is nothing wrong with them (I use them with other devices).
I've tried using different headphones, but the problem persists.
The only way to get the sound working again is by restarting my laptop which is very inconvenient. I use this laptop for working and having to restart it every time I unplug my headphones is just not a solution. I honestly have no idea what is going on. This is a very new laptop (and my first Macbook); I've had it for less than 3 months. The laptop stays on my desk and has not been dropped or damaged in any way. This is a very expensive laptop and the last thing I would expect is for there to be a problem like this.
If anyone has a solution to get rid of this problem once and for all, please let me know!
Thank you.

I have a brand new Retina Macbook Pro (late 2013)
Please read the warranty paperwork that came w/your computer. You have 14 days to return the computer w/no questions asked. You have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support. Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems. If you DIY and mess up, your warranty will be VOIDED!

Retina Macbook Pro (late 2013) screen blinking

I recently got a Retina Macbook Pro (late 2013), and the screen has been spontaneously blinking. It's exceptionally distracting, and I've been unable to correlate it to any running program. Has anyone else had this issue?

Welcome to Apple Support Communities
Your MacBook is in warranty, so take it to an Apple Store or reseller to get the MacBook repaired or replaced free of charge. It looks like a hardware issue, so it's better to do this

Help! MacBook Pro Late 2011 Not Charging

My MacBook Pro Late 2011 is Not Charging. I have tried plugging it into multiple outlets and none have succeeded. He is a screenshot of my System Information>Power: http://grab.by/tkOM. I have no clue what happened. Last night we had a massive storm, but I don't believe there was any thunder or lightning. Whenever I plug the adapter into an outlet, the battery usage in the top right hand corner shows the "plugged in" icon, then it shows the "charging" icon. Then it just goes blank and back to normal. I have tried to restart it and do the SMC or whatever, but nothing seems to work. I have had this charger for a little bit over 1 year. Thanks in advance!
- Sellers C.

Hey Angelo_here,
I'd run through these steps:
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
via: Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Welcome to Apple Support Communities!
Regards,
Delgadoh

Macbook pro late 07 not charging

It was suggested to start a new thread so here goes.
I have a Macbook pro late 07 that is running 10.5.8. When I take it off of the charger at any time whether the charger's light is green or amber and then reattach it to activate the charger again it will not light up. The Mac doesn't say it is using the charger and it is using the battery power only. I have to turn the machine off, unhook the battery, reattach the battery and turn the machine back on. After this it will accept the charger and will begin working off of the charger like usual.
This happened after my dog ran over the power cord and simply disconnected it from the Mac (like it was designed for). When he did this the ground broke off of the power cord so I bought a completely new charger from Apple.
I have tried an SMC reset that was suggested from the previous thread and it did not work.
Any ideas?
thanks
matt
Model Information:
Serial Number: SMP-ASMB012-391f-xxxx
Manufacturer: SMP
Device name: ASMB012
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 4087
Fully charged: No
Charging: No
Full charge capacity (mAh): 4339
Health Information:
Cycle count: 552
Condition: Fair
Battery Installed: Yes
Amperage (mA): -1334
Voltage (mV): 11873
here is a link to the other thread

forgot the link to the other thread
http://discussions.apple.com/thread.jspa?threadID=2439061&tstart=0

Will Apple take the responsibility? My retina macbook pro (late 2013) seems to be damaged after I received it from the Service Center.

Two months ago, I had some problems with the hinges of the display screen I used to make weird sounds and I was finding it very hard to open and close the display. The Service Center guys said there was a problem with the hinges so, they replaced it. But after I received my macbook back, I noticed that one of the screws was not properly fitted but, I thought that it was not such a big deal and I would take it to the Service Center sometime later to get the screw fitted properly as was not a hinderance with my daily work. When I took my Macbook finally to the service center after 3 weeks, they tried to fix it and there were some problems. According to them the screw was somehow jammed in its place but they at the end fixed it. But, after I reached home, I noticed they applied too much pressure and the bottom of my laptop was bent from one edge and also the screw was in place but the the chassis was still loose and was coming out.
Need Help. What can I do.

Take it back and ask them. No one here can speak for Apple. This is a user forum.

MacBook pro late 2010 not charging, MacBook pro late 2010 not charging

The ac charger info says that charer isn't connected when it is !! I have tried 2 chargers and no luck!!

reset the SMC
http://support.apple.com/kb/HT3964
see http://support.apple.com/kb/PH11294

Microphone Input Not Showing on Garageband 10.0.1 (Macbook Pro Late 2013)

I am using GB 10.0.1, trying to connect a microphone to my Macbook Pro (Late 2013) and record a few things. But the input doesn't show up at all... The only thing that shows up is "Built In Microphone". What should I do?

kdrummercash wrote:
I believe the computer won't power the microphone.
an SM58 is a dynamic mic, not a condenser, it does not use Phantom power, however there still are reasons why you can not plug an SM58 directly into a Mac, and do indeed need an interface:
http://www.bulletsandbones.com/GB/GBFAQ.html#micline
(Let the page FULLY load. The link to your answer is at the top of your screen)

MacBook Pro late 2013 does not show login window after waking from sleep

MacBook Pro late 2013 does not always prompt for login, but opens directly to desktop, even though security settings are setup to prompt for password after 5 minutes. Up to now, this only has happened on battery, machine goes to sleep or lid is closed, 10 minutes pass, lid is opened and desktop is shown instead of lock screen. Console shows, that the machine was actually sleeping (10 min no log entries) and also does not show any error in regards to login window.
This behaviour occurs randomly and I could not track down any root cause/behaviour, yet. Sometimes everything behaves as it should.
Any ideas?
Thanks
marcus

Count me in, I have the same issue, and from what I read here, it looks like a Yosemite/SSD related issue ?
I'm not 100% sure if it started when I put a SSD in my old iMac 2009 (as a fusion drive) or if that's after that when I upgraded to Yosemite...
I did disable auto poweroff like suggested in another thread : Mac freeze during the night sleep.
sudo pmset -a autopoweroff 0
We'll see if it helps.
It happens toughly a couple of times a week.

I got my iPhone 6plus 10 days back. And I updated to 8.1. Am having MacBook Pro late 2013 which has been updated to Yosemite. My iPad air also updated to 8.1. But am not able to use airdrop among these devices. AirDrop is not working inspire of doing

I Got my iPhone 6plus 10 days back. And I updated to iOS 8.1. My MacBook pro late 2013 mode was updated to Yosemite.
MY iPad air has been updated to 8.1. But airdrop is not working among these devices inspire of doing all settings. can anyone solve this problem?

Try following this article.
Mac Basics: AirDrop lets you send files from your Mac to nearby Macs and iOS devices
Mann

Macbook Pro late 2011 not powering on. The charger shows a blinking dim orange/green light.

Macbook Pro late 2011 not powering on. The charger shows a blinking dim orange/green light. I have tried pressing the small button on the side of the macbook pro to check the battery, but no lights show up.

Hey Angelo_here,
I'd run through these steps:
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
via: Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Welcome to Apple Support Communities!
Regards,
Delgadoh

Microphone not working on macbook pro late 2013

Hello,
All of a sudden my Microphone has stopped working on my Macbook Pro, late 2013.
FaceTime works, however they cannot hear me. I have gone into system preference > sound but there is nothing showing up on the input volume.
Anyone got any ideas?
Cheers..

If no device works with that port, make an appointment at an Apple store genius bar for a FREE evaluation. You have performed all of the available software options.
Ciao.

Design flaw in Macbook Pro late 2013?

Hi,
Looks like Macbook Pro late 2013 has a weakness, due to a design flaw. Let me explain:
My Macbook Pro late 2013 (13inch, Model: A1502) developed a dent (see attachment) and an Apple Store (Genius Bar) technician told me that this is a result of "excessive pressure" on the bottom case. He also mentioned that because the case is made of soft aluminium and it is only supported around the border (about where the screws are located), any "excessive" pressure in the middle may result into the aluminum case being damaged by the internal components; in this case the damage appears to have been caused by an internal bracket.
There is no sign of the bottom case being pushed inwards, there hasn't been any accident and I haven't stepped, or sat on, or otherwise mistreated my laptop, so I very surprised! Most of the time, it's sitting flat on a desk and only carried insider a padded pouch, inside a laptop-grade (padded) backpack! As you'll notice in the photo (and I can provide more photos, if needed), there is absolutely no other sign of damage, the curves look perfect, and the back plate is flat.
This is just a cosmetic damage and replacing the bottom case is the obvious solution but I still need to better understand the circumstances; I need to understand what went wrong and, if possible, how to prevent this from happening in the future .
I visited iFix it web site and carefully looked at the internals of the laptop, here:
https://www.ifixit.com/Teardown/MacBook+Pro+13-Inch+Retina+Display+Late+2013+Tea rdown/18695
It looks like the bottom base is only supported around its border. The middle of the bottom case has no backing to support it. While Apple could have designed a support structure around the battery cells and over the motherboard (logic board) and the back case, there is no support structure at all. Hence, pressing on the back of the laptop uniformly (e.g. while in a loaded backpack) will probably result to the back case being pushed inwards and, while aluminium does have some degree of elasticity, it can get damaged when hitting on a sharp object, such as an internal bracket. Hence, I guess the Apple technician is right, this is what probably happened to my laptop and I think this may have happened only in my backpack. But, how “excessive” can the pressure be on a Macbook Pro inside a high-quality, padded backpack?
If there are other MBPr users who have experienced this problem under normal everyday use, i.e. not due to an accident, could you please let me know?
I'd be grateful if Apple:
* Looked into this and provided a workaround, e.g. a more durable bottom case.
* Considered replacing our damaged cases for free.
* Published some numbers, to inform prospective customers about the durability of the laptop's case, e.g. in N/cm^2
* Took our experience into consideration when designing their new laptops.
Kind regards.

" I need to understand what went wrong and, if possible, how to prevent this from happening in the future"
So what's underneath the area w/ the "blister"?
"It looks like the bottom base is only supported around its border. The middle of the bottom case has no backing to support it."
That's pretty much been the case w/ every MBP I've ever had apart. Nothing past 2012 however.
" While Apple could have designed a support structure around the battery cells and over the motherboard (logic board) and the back case, there is no support structure at all"
In earlier versions of the MBP there is a "separator" between two areas of the upper case but it doesn't supply any support to the bottom case.
So here's my take on this; Apple has made these MBPs thinner and thinner. In the MBPs I've taken apart 2008 - 2012. In the 2010 I have here the bottom case is very thick and judging by tapping on it is definitely tempered (or heat hardened or stress hardened). I don't have the proper caliper but the edge reads .044 Inch.
There have been other issues on these communities that relate to the thinness of the top or the bottom cases in these newer machines.
Never seen a newer machine but my feeling is judging by the issues seen around here is that the materials are much thinner and probably not as hardened or tempered.
" how “excessive” can the pressure be on a Macbook Pro inside a high-quality, padded backpack?"
To help prevent this from happening again and if this were my MBP I would use/make a hardened case just for the laptop. Say two sheets of 1/4" hardboard w/ a 1/4" separator of high density foam. Wait I'm describing a high quality laptop case.
As Ogelthorpe says, backpacks are not the most delicate way of transporting a laptop. I've seen damage worse than this to laptops, iPads, iPhones, Kindles etc. Especially at the school where I was the main tech. I would say: "What happened to this?" and the kid would say: "I dunno it was just in my backpack".
I've watched backpacks fall from shelves, get stuck in lockers and get smashed into each other in the hallway.
I'm sure you're much more delicate w/ your MBP but as the saying goes ".... happenes!"

Macbook pro late 2013's Ram

Can you upgrade a macbook pro late 2013's model Ram from 8 gb to 16 gb?

Gnomish8 wrote:
Yes. It looks like the maximum supported memory for the 15 inch retina is 16GB.
You can find your systems tech specs here.
The RAM is soldered into the Logic Board......So technically the RAM can NOT be upgraded on the rMBP.

Retina MacBook Pro Late 2013 not charging?

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