Retiree site problems

I have been trying to register at the AT&T Employee and Retiree Discount Self-Service Site for several days. The response is "Unfortunately, you have entered information that does not match our records and we are unable to confirm your eligibility." I have been referred from one 800 number to another. No one can help and no one will own the problem. All I want to do is order wireless service and I can only do it by using this site. Anyone have any suggestions? Very frustrating!

This site is a pain. Here is a screen capture of what I continually receive. Is expecting my retiree discount to much to ask? Various help groups have been great but when you have this kind of sysems to deal with they have their hands tied.

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