RETRACTING MY SUPPORT for Lenovo (Repair Complaint)
Based on its warranty repairs service, Lenovo offers incompetent customer service and I will make sure all those around me avoid the company in the future.
I bought my Yoga 2 13 recently, and the touchpad was defective upon opening. I could not even see the cursor flickering on the screen. After confirming that this was not a software issue and most definitely a hardware defect, I got the service request processed and shipped the laptop off via FedEx to Texas shortly. I had heard about the subpar service people experience with the depot. I even considered using my computer with an external USB mouse for the remainder of its life. But why am I getting a not totally functional "new" unit when I paid good money for it?
FedEx shipping is great. No complaints there. I was promised 2-day shipping, and it was delievered within the time frame. THIS is what a good business does.
LENOVO, on the other hand, processed my repair only to come up with a "Your PC is currently on hold due to a service parts shortage." Parts ETA in Sept.! Lenovo will hold my computer for another 2-3 months while I've only had it for less than 2 days. At this point, I paid for a product that is still more Lenovo's possession than it is mine. If this is how Lenovo does business, then I don't want it. Since you want your product so much, take it. Give me back my money. I'll take it to a company that actually earns it.
For those of you who have successfully escalated your case to get a refund, please share what you did. I want a full refund. None of that whatever% restocking fee. Why don't you restock my time wasted on dealing with this? If Lenovo cannot uphold such an exchange for a product still a month into warranty, then I want the laptop back on my doorstep in the next 2 days so I can obtain a fair tradeback with the reseller. I refuse to believe that it takes 3 months for a company specializing in computers to get computer parts. Either the same parts are scarce because of repeat defects or the repair department is still struggling with keeping inventory. Both reflect poorly on post-sales. This is unacceptable.
I look forward to hearing from the community. If Lenovo doesn't resolve this soon, then I look forward to resolving it through other legal means.
If I'm not mistaken, it appears bgriffin2 has taken the necessary steps to escalate my case. Now I'm awaiting confirmation and response from someone able to authorize a refund/resolution.
Similar Messages
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Vista 64 support for Lenovo Enhanced USB Port Replicator?
Does anyone know if there will be Vista 64 support for the "Lenovo Enhanced USB Port Replicator"?
Thanks,
Aevery port will install native under vista x64. if displaylink isn't picked up then you can download the driver here.
(edit: typo)
Message Edited by erik on 09-12-2008 08:58 PM
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600 -
Support for Lenovo tablet A7-40 ?
Hi all,
Recently bought a A7-40 lenovo tablet since then got a few firmware update.
Now i'd really like to know if this tablet will get an upgrade to Lollipop because it's a pretty recent tablet.
Why Lenovo don't provide official image of the android system for each of their tablet and don't provide official roadmap of their upgrade plan ?
Feel like Lenovo means "selling a lot of products and then drop the support".
If any Lenovo officials stops by, a little answer would be appreciated !Unfortunately your video is private....I can't watch it.
That being said...There's nothing wrong with your tablet,just got updated to Android 4.4 and Lenovo's Android 4.4 new UI=User Interface(you were running Android 4.2 before).
On the old 4.2 UI to remove/uninstall an app you had to long press on the app's icon and drag it to that RUBBISH ICON.
Now on the new UI(and on Android 4.4 devices in general) things are a lot simpler: Just long press on the desired app icon and then press the ''X'' situated on the upper left side of the icon.....That's it....No more ''RUBBISH ICON'' on Android 4.4 KitKat.
Hope this helps.
Cheers.
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Subtitle Support for Lenovo Beacon
Hello,
I have bought a lenovo beacon NAS device to stream movies to my LG 42LA691S tv. Streaming works ok, but I'm unable to see the subtitles for the movies even though the subtitle name is the same as the movie name.
Is there a way to activate the subtitles from the included twonky media server?
Thanks!it supports only Fat file system, ...so it will support pendrives bt it will nt support Hard disk.. If you want to make HDD work you have to root it.
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Does lenovo tablet s8 support OTG function? I want to connect 1TB hard disk using OTG
Solved!
Go to Solution.it supports only Fat file system, ...so it will support pendrives bt it will nt support Hard disk.. If you want to make HDD work you have to root it.
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Hi,
I tried 2 to 3 otg cables for my tablet to use standard keyboard and mouse but otg icon is not displayed in my tablet. Can you suggest me otg cable that is compatible with lenovo yoga 8 tab.
Thanks for your help in advance.
Regards,
NaveenYou don't say what firmware version is currently installed, but after I received the _028_ OTA update for my Yoga 10, I lost all USB functionality, including otg. I also lost the ability to charge while the unit was on, but I may have found a work around for that. I'll be documenting that in a separate thread for others who experienced "slow charging" after the OTA KitKat update(s).
Regards, -
hey guys,
I had a repair service on 14.12 when ordered today then the message with the iPhone (around 12:00 clock) came back it was my fault that the iPhone does not
work anymore now I wanted tonight again a repair service request with the cost then I for the repair cost on my acquiring and now I can not why?
what can i do now?
Thanks in advanceWell I would have thought the sensible thing was to do as the message says and contact Apple Tech support
Why would other users on this User to User forum have any idea -
S205 :Sad with Lenovo Driver support for Win 8
Sorry for my bad english, but I need to tell you my frustrating experience.
Due to low cost new windows 8 OS 64bit, I buy a lincense for mine Lenovo S205, conforted with some new Driver updated for 8 on Lenovo site.
I saw something strange in the Driver's page for ex. the wireless driver is called Cybertan\LiteOn and we have a Ralink RT 3090 wifi module.(or in some market Atheros AR9285)... Hummm realy strange.
I cross my fingers, I pray god and I start downloadin ALL the driver and start upgrading my system.
At restart I have my new Win8 64bit system and thank of god the most important driver (Ralink wifi) was autodetected and recognized by Win8 whitout install the strange Cybertan\LiteOn from Lenovo that doubt was working in a ralink device.
But at this point strarts the big issues with the unrecognized devices, that tahnks of god were less than expected but drivers fron Lenovo site were all wrong !!!!! Yes wrong, it seems a joke but was the true,
I think,(to tell the true I'm sure) no one from Lenovo tech checked the drivers in a S205 models, and I can explain why with the above sad experience:
- SOUND: windows only install generic HD drivers and the sound quality as expected was crappy. So I try the lenovo driver Conexant but it does not properly work, SmatAudio icon in the ControlPannel was not present, no conexant pannel to manage sound, and nothing changed, windows continue with is own generym Microsoft HD drivers. I remeber that Lenovo model U300S and U300E have the same soundcard I dowload their Conexant Win8 driver (with a different number so I hope it was teh latest) and my idea was great, the Conexant U300 driver works on my S205 lenovo and Win8 detect the conexant soundcard and SmartAudio is present and working. There is only a isse concerning SRS Sound that is present on my system but if I try to lounch nothing appens, so I think is not correctly working. But so far so god sound is better than before with generic MS drivers, but to do so I have to choose a different driver from a different Lenovo pc, not an easy step for a normal user.
- OSD: on screen display (FN+F keys) in 7 they was insert in the Lenovo Energy Mnagement, so to works you need to instal it. I make the same in win 8 with the new Lenovo Energy Management provides by Lenovo site, Lenovo Energy Management is working but OSD no !!!!
Windows 8 detect and show you in autonomy soud level and brightnes when you press FN+Arrow keys ant that are the most important but ALL the FN+F Keys are not showed on screen even if probably they are working (for ex. Fn+F6 correctly enabel1disable touchpad) but not icon showen on screen !! Well I can leave without OSD but once again seems Lenovo don't try EnergyManagement on a Win8 pc.
- CARD READER: Windows detect and unknow device called USB CRW and I though correctly was the card reader, in fact I try a sd and win8 was not able to read it. So I install the Realtek CardReader downloaded from Lenovo site, It was extracted and installed but I don't know why the driver seems bugged, the pattern contains only some icon but not exe ord driver, in fact the Card reader even if I try the driver more times it was not decetced. I tryed the old Windows 7 driver for my S205 and thank of god it was working and now my cardreader is detected and working. Once angain the win8 driver provided by Lenovo fails and I need the oldest win 7 driver that maks the job.
- TOUCHPAD: Synaptics touchpad was detected by windows 8 but all the basic features as the scrolling or 2 fingers was not working. So I try the Synaptics drivers provided by Lenovo and it was only for 32bit system even if is clearly showed as 32 and 64bit driver. The driver itself promp me that is not working on a 64bit system and i need to contact the producer :-(
Hahahaha very hilarious so I have to download the driver from Synaptics server that is so slow that I need 2 hours to finaly have my touchpad driver. Once again an epic fail from lenovo site.
CONCLUSION: Lenovo is the new n.1 pc producer in the world but it seems realy not professional when check his drivers and public it on the website. Could be s205 is the cheapest and not business line notebook but ... I am realy sad whit the way Lenovo put new drivers without any preventive control in the homesite driver's page.
It seems it was a lottery, extracting a number and put the corresponding driver on the S205 drivers page :-(
Sir this is not the good behaviour, is the bast way to loose users !!!! Very disappointed, very sad and I hope this post can help S205 users taht want use the new Windows 8 system to catch the correct solutions
I hope too some Lenovo developers can read this, try win8 on a s205 notebook and solve all the problems, because even if I solve with my 20 years pc experience all the issue, still remais some problems as SRS Sound seems not working (if It can work on our system, but if it can't why put in on our s205 driver too) and no OSD for every FN keys working.
There are not present some utility for win 8 as for example the CAPSLOCK keys utility that was present for 7 but not for 8 (I have to try if the older work on 8) or the Lenovo OneKey that seems not ready for 8..
So far so good winodws 8 works great on S205 and is a good choice if you catch the correct drivers as I explain here.
Hoping this help Lenovo not making the same mistakes in the future, and learn from their errors.
Once angain sorry for my language mistake but I'm not English
Hore this post can help in some case
ByeHi Romagnolo1973!
Thank you for posting all the things you learned, and how you got your S205 working with Windows 8! Hopefully this will help others.
To be fair to Lenovo, they list Windows 8 as not supported on the S205.
http://download.lenovo.com/express/WIN8-INDEX.html
As you found, it is sometimes possible to work around the problems and get things working to your satisfaction!
I don't work for Lenovo. I'm a crazy volunteer! -
Very disapointed with Apple Support, MacBook in repair shop for 2 months.
I don't know who to call, no one seems to care. I found no email address for Apple Support or for AppleCare owners support queries. My name is Andre Alves Garzia and I live in Brazil, I am a software developer and an ADC member. My development machine is/was a MacBook 13'', it was a very nice laptop until it started powering off with that silly design mistake that was named "random shutdown syndrome", I could no longer trust my machine for it could crash at any time and refuse to power up again. The machine was covered by the standard warranty and I also own a AppleCare extension plan for it. I took my machine to an authorized support shop here in Brazil, the same place I bought the AppleCare, probably the most famous apple shop here. This was on october 10th... Until today they haven't fixed the machine, I call them and they say that Apple Brazil is yet to send the replacement parts (a logic board and a heatsink), all my development stalled. I am a contract worker unable to work because Apple Brazil can't ship replacement parts!!!!
I am uterlly disapointed. If it was a matter of waiting couple weeks, okay, I could live with that but on the same shop that my machine is sitting doing nothing, there are dozens new machines, but they can't take the parts of a new machine, they must wait for the replacement... screw your loyal customer that buys a new system every year, screw the same developer that made many people switch in Brazil and that was a speaker in about six conferences in the last two years, always telling how good was to be a developer in a apple world... I earn nothing for more than a month because of a simple logic board. Even as I own all kinds of warranty and stuff, no replacement machine was offered, no one seems to care...
I phoned the Apple hotline here and the very polite girl on the other side said that she needs to verify why my parts are not here and that it will take time... time is all I have now.
I begin to think that I should publish an article in a really big newspaper here to make people pay attention how disrespectful apple brazil is with their customers... maybe this way someone will fix my machine.
This might not be the category for this post but I found no category for "apple support rant" and if this category is "Using your macbook" then it fits because I am not using my macbook because apple support does not work.
disapointed
Andre Garzia ([email protected])I clicked on your notice feeling quite prepared not to believe your story, and ended up feeling very sympathetic! You seem quite reasonable and polite and it must be horrible having to go without your machine for all this time.
If I were you, I would do one of two things. The less satisfactory would be to ask for the machine back while you wait for parts. I don't know how severe your RSD was, but mine was quite liveable - it happened mostly on awakening from sleep, once or twice in a row, and my computer always responded to a prolonged hold of the power button and, in 1 gH mode, it didn't RSD. Like you, I need my macbook for work, so I asked the repair place to order the parts, let me know when they came in, and then I called for a repair appointment, and they fixed the computer while I waited. I also waited about 4 weeks for parts, but at least I had the use of my computer while I waited.
The more satisfactory thing would be to patiently and politely keep asking for higher and higher level Apple employees until you find someone willing to help you by a) giving you a definite repair date; or b) giving you a replacement computer.
I think if you decide in advance that you are not going to get off the phone until you have one or the other, and then you calmly and politely go about explaining your position and asking for a solution, and asking for a higher official if the one you are speaking to can't or won't help you, then you are likely to get your problem solved.
Please tell us how it works out with you! -
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help
This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel -
I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”
Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.
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U510 - does Lenovo offer support for standard issues?
Hi, I wonder if Lenovo offer any support for the very common issues that this product of theirs has?
1. This products energy management reacts to low battery by shutting down the wifi totally, and you ar not able to turn it on again in other ways than recharging the battery to a high percentage, plus shutting down and restarting the computer totally. This is incredibly disturbing, almost as disturbing as the fact that Lenovo seems to have put no effort in solving the problem. Does Lenovo not have aim to help its customers with this? No updates in the energy management system? No work-arounds? Some users say they have uninstalled Lenovo Energy Management 8 and installed version 7 but it does not install on my Windows 8.1.
2. This product has what Lenovo calls a "Mini-VGA" port. With my U510 there came an adapter for connecting standard VGA cables to the port. It did not work and I have found no evidence of anyone getting it t work, only problems with it. And not a single answer regarding the problems by Lenovo? Has anyone got an answer about how to get it to work, or has someone found that their mini-VGA works with an adapter? Did anyone get help by Lenovo? (Not me) Please share if !
3. The Touchpad of this computer might work in the beginning (or at least I have found some posts claiming that it did) but most seem to have the same problem as me, the touchpad being very coarse and clumsy, running away and not reacting to right-button clicks very often. I have found no answer by Lenovo regarding this problem. Getting a physical guarantee service would have taken more than a month, a time lapse which was impossible for me to take without a computer. Anyone got a software solution by lenovo for this one, or is it a physical error in this model?
Cheers Benanswer to 2. if you had the adapter connected to your laptop and a cable from laptop to monitor make sure you press fn + f3 after that will let you enable so laptops screen appears on monitor or tv you connected to if it shows up as black pic
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Blackberry Complaint / Feature Request - Please add category support for calendar Items already
RIM: It's December 2010, and thousands of people have repeatedly asked for category support for calendar items for years now. In BB OS 5 & 6 we can assign categories to Contacts and Task items, but still not Calendar items? This makes no sense to me.
Many people rely on categories to keep their calendar items organized, and I'm baffled as to why such a simple feature request has continued to be ignored. Obviously BlackBerry's DO support Outlook/Exchange category syncing, since I can see all of my custom categories through the Task and Contact apps. When I add a new category for a contact, it gets synced between Outlook/Exchange and my Blackberry. The support is there. But for a professional/business smartphone OS, I'm taken back as to how this feature could be missing from the calendar in the first place.
Rim, please give us a response--a glimmer of hope--something to let us know that you are listening to us and plan on incorporating a category feature into the calendar! If the Blackberry OS didn't support categories at all, that would be a different matter and I would understand that maybe bit more development would be necessary to support this. But the capability is obviously already built in!!!
PLEASE listen to your customers RIM and give us this commonly requested feature as soon as possible!!!You're welcome.
I'd also suggest you call your carrier blackBerry tech support and make the point there, asking them to give it consideration on the next OS upgrade. RIM does listen to their partners.
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How do I get support for Windows 7 on, and a W7 backup disk for, my new ThinkPad?
I know these have got to be stupid questions, since I am sure that they have to have been asked before (unless they are clearly explained somewhere that everyone else has found, and I am somehow completely missed it), but I did search the forums and was surprised NOT to find any info on getting Windows 7 technical support after it was factory installed in a month-old Thinkpad. I wonder if the apparent defects in my W7, or maybe a different problem in my browser, could be affecting my ability to search to forums?
I believe that my Windows 7 is defective, but calling Lenovo, they just talked about reinstalling Win7 from the partition, which makes no sense, if my W7 copy is defective, wouldn't the copy in the partition be defective too? My mom said she ordered a $20 W7 backup disk with the PC, but I never received it, and now Lenovo tech tells me those aren't actually available, and she must have confused it with the W7 upgrade disk, which didn't sound right, since I thought the upgrade disk was over $100, and I never received that one either anyway. If the W7 that was factory-installed is defective, I am assuming it's a copy of the same one in the partition, so that partition recovery is not feasible, is there any way to reorder a W7 re-install disk that will still register as Genuine Windows 7 on a Thinkpad? Now when I search the Lenovo site, I cannot find ANY W7 disks of any kind, neither a backup for factory-installed W7, nor for upgrade from a prior Windows version. Does anyone know how I could go about re-ordering the W7 backup disk when it appears to be missing from the online catalog? Unless this too is a defect in my browser search: can someone give me the link to page where I could select and re-purchase a W7 backup disk?
It has been a few years since I had a new PC, but I have never even heard of one before that did not come with instruction manuals and OS and support disks, and did not provide any tech support for its own factory-installed software or Windows, at least during the first few months of ownership. Where do new Thinkpad owners turn for individual W7 software support, since Microsoft swears it is Lenovo's responsibility to support W7 under its OEM license, yet Lenovo swears they only support hardware? It almost seems that new users are expected to know everything already, or be initiated enough with the product to know exactly what your problem is and what's causing it, in order to find an online fix. Who do you call if W7 or Lenovo software (but not an ISP issue) appear to be doing something to prevent online access, but there are no discernible hardware issues? Where do you call for individualized W7, as well as Lenovo software, support, especially after no one online has ever heard of your specific issues and has no workable ideas for fixing them, or when your problem prevents you from getting online at all?
Thanks so muchhttp://www.apple.com/support/bootcamp/
Boot Camp Assistant is already on your computer. You just need to buy Windows. Read the instructions and help files very carefully. Back up your data before taking on this task. -
I received the above error reinstalling SQL Server 2008. I have tried all suggestions. This error also appears when I install any version of SQL Server.
I have also installed;
Microsoft® .NET Framework Version 2.0.50727.4927
Microsoft® .NET Framework Version 4.0.31106.0
Microsoft® .NET Framework Version 3.0.6920.50
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Exit code (Decimal): -2068052081
Exit facility code: 1212
Exit error code: 1935
Exit message: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Start time: 2014-02-23 19:17:20
End time: 2014-02-23 19:21:35
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\SqlSupport_KatmaiRTM_Cpu64_1.log
Exception help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1
Machine Properties:
Machine name: OHPC
Machine processor count: 2
OS version: Windows 7
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
SPLevel: 0
Installation location: H:\SQLServer2008R2_SP1\x64\setup\
Installation edition: DEVELOPER
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: False
AGTSVCACCOUNT: NT AUTHORITY\SYSTEM
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
IACCEPTSQLSERVERLICENSETERMS: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\NetworkService
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: NT AUTHORITY\SYSTEM
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: OHPC\Robert
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: True
TCPENABLED: 0
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\SystemConfigurationCheck_Report.htm
SFC/ Scannow
2014-02-23 19:08:22, Info CSI 0000016f [SR] Verifying 100 (0x0000000000000064) components
2014-02-23 19:08:22, Info CSI 00000170 [SR] Beginning Verify and Repair transaction
2014-02-23 19:08:23, Info CSI 00000172 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:23, Info CSI 00000174 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:26, Info CSI 00000176 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:26, Info CSI 00000177 [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
2014-02-23 19:08:26, Info CSI 00000179 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wscsvc.dll";
source file in store is also corrupted
2014-02-23 19:08:27, Info CSI 0000017c [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:27, Info CSI 0000017d [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-4_neutral_GDR"
2014-02-23 19:08:27, Info CSI 00000180 [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:30{15}]"amd64_installed";
source file in store is also corrupted
2014-02-23 19:08:27, Info CSI 00000182 [SR] Verify complete
2014-02-23 19:12:33, Info CSI 00000326 [SR] Verifying 100 (0x0000000000000064) components
2014-02-23 19:12:33, Info CSI 00000327 [SR] Beginning Verify and Repair transaction
2014-02-23 19:12:33, Info CSI 00000329 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:12:35, Info CSI 0000032b [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:12:35, Info CSI 0000032c [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-3_neutral_GDR"
2014-02-23 19:12:35, Info CSI 0000032f [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:26{13}]"x86_installed";
source file in store is also corrupted
2014-02-23 19:12:36, Info CSI 00000331 [SR] Verify complete
2014-02-23 19:13:14, Info CSI 0000035d [SR] Repairing 3 components
2014-02-23 19:13:14, Info CSI 0000035e [SR] Beginning Verify and Repair transaction
2014-02-23 19:13:14, Info CSI 00000360 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000362 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000364 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000366 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000367 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-3_neutral_GDR"
2014-02-23 19:13:15, Info CSI 0000036a [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:26{13}]"x86_installed";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 0000036c [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:15, Info CSI 0000036d [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
2014-02-23 19:13:15, Info CSI 0000036f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wscsvc.dll";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 00000371 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:15, Info CSI 00000372 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-4_neutral_GDR"
2014-02-23 19:13:15, Info CSI 00000375 [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:30{15}]"amd64_installed";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 00000377 [SR] Repair complete
2014-02-23 19:13:15, Info CSI 00000378 [SR] Committing transaction
2014-02-23 19:13:15, Info CSI 0000037c [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction
have been successfully repairedSummary:
Attempted proposed solution. Error still appears.
This is installed:
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
I reinstalled:
vcredist_x64 Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) .exe
vcredist_x86 Microsoft Visual C++ 2005 SP1 Redistributable Package (x86).exe
Results:
Windows Installer reconfigured the product. Product Name: Microsoft Visual C++ 2005 Redistributable (x64). Product Version: 8.0.56336. Product Language: 0. Manufacturer: Microsoft
Corporation. Reconfiguration success or error status: 0.
Windows Installer reconfigured the product. Product Name: Microsoft Visual C++ 2005 Redistributable. Product Version: 8.0.56336. Product Language: 0. Manufacturer: Microsoft Corporation.
Reconfiguration success or error status: 0.
I installed SQLServer2008R2_SP1
Same error message came up;
SqlSupport_KatmaiRTM_Cpu64_1.log
MSI (s) (64:94) [23:03:43:910]: Source for file 'pfbafgaq.dll' is uncompressed, at 'H:\SQLServer2008R2_SP1\1033_ENU_LP\x64\setup\sql2008support\PFiles\SqlServr\100\Setup\Release\x64\'.
MSI (s) (64:94) [23:03:43:926]: Executing op: SetTargetFolder(Folder=C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.1833_none_8a17faaf2edd3e00\)
MSI (s) (64:94) [23:03:43:926]: Executing op: SetSourceFolder(Folder=1\Windows\winsxs\nvdlei3o.taa\)
MSI (s) (64:94) [23:03:43:926]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.1833,ProductCode={B40EE88B-400A-4266-A17B-
E3DE64E94431},ProductVersion=10.1.2731,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:941]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll,FileKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.cat,FileKey=ul_catalog.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.manifest,FileKey=ul_manifest.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll,FileKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:972]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.cat,FileKey=ul_catalog.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:972]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.manifest,FileKey=ul_manifest.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:972]: Executing op: AssemblyCopy(SourceName=uvdlei3o.taa|
ATL80.dll,SourceCabKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,DestName=ATL80.dll,Attributes=0,FileSize=113152,PerTick=65536,,VerifyMedia=1,ElevateFlags=4,,,,ComponentId=
{837BF1EB-D770-94EB-A01F-C8B3B9A1E18E},,,,AssemblyMode=0,)
MSI (s) (64:94) [23:03:43:972]: Assembly Error:The system cannot find the path specified.
MSI (s) (64:94) [23:03:43:972]: Note: 1: 1935 2: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E} 3: 0x80070003 4: IAssemblyCache 5: CreateAssemblyCacheItem 6:
Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"
MSI (s) (64:94) [23:03:43:972]: Assembly Error (sxs): Please look into Component Based Servicing Log located at -169675656ndir\logs\cbs\cbs.log to get more diagnostic information.
MSI (s) (64:94) [23:03:49:882]: Product: Microsoft SQL Server 2008 Setup Support Files -- Error 1935. An error occurred during the installation of assembly
'Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information.
HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Error 1935. An error occurred during the installation of assembly
'Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information.
HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
MSI (s) (64:94) [23:03:49:882]: User policy value 'DisableRollback' is 0
Thanks, Ted U
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