Retrieve or change password for sub account

I need to retrieve or change the password for a sub account (my wife) Her computer died and am setting up her email on a new computer.

gustav21286 wrote:
I need to retrieve or change the password for a sub account (my wife) Her computer died and am setting up her email on a new computer.
If you know the password to the sub, you can log into it and change the password the same way as you would change the password for the primary.
If you do not know the current password, you can try the forgot password link. Apparently this link is not the same accross all pages, and some of the links don't play well with sub accounts. Go to http://webmail.verizon.net and use the Forgot Your Password? link from there. You will have to answer the secret question for this method.
If you cannot remember the secret answer, you can call Tech Support and have them reset it for you. They will reset it to a random string of numbers and letters, which you can then reset to a personal password through the customer portal. Contrary to what Catemaco stated above, tech support does not have to set your permanent sub account password. Reset passwords are intended to be temporary measures.
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