Retriveing password using new email address
Dear Skype team - need urgent help to retrieve my old skype ID ann.toh registered with an ild email address. Could you kindly enable the mentioned ID to be registered under [e-mail removed for privacy and security] pls. I urgently need to contact my family members overseas. Appreciate all the help.
Hello Rawa,
It seems your requirement can only be address by developing apps. If a user has a password change request, it can generate a link and send to alternative email account. I think it
cannot be done with native Exchange software.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Simon Wu
TechNet Community Support
Similar Messages
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Has anyone had an issue with password and not been able to retrieve it using email nor answering security questions? This is my case, I tred to do both, I do not get any email from Itunes to let me know how to do. If I try to reset it using my security question, which was my birthday, does not work either. I believe someone changed everything for me and I do not know what to do because in oder to update all my purchases I need my original account. I just created one using same ID and e-mail address, all successful, but it does not mean that I'm able to retrieve all my prurchases because it's a new account...Please, any idea, I appreciate your comments and/or feedback, Thanks!!!
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
Sorry, I'm new to BC and need to establish the best way to obtain and use new email addresses for my client. The site is created in Adobe Muse and I wish to host it with BC. THANK YOU!
You need to be on an upgraded BC plan to at least a webMarketing plan to be able to set up email with it. I don't recommend the BC email anyways. Here is a blog article I wrote some time ago on getting around the BC email limitations.
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I'm continually getting a pop-up message on my iPhone asking me to enter my Apple ID password for a email address I no longer use. How do I make it stop?
If you are signed into your current iCloud ID you shouldn't be prompted for the old ID unless there is another service still signed into it. Check the ID in iMessage (Settings>Messages>Send & Receive), FaceTime (Settings>FaceTime), Game Center (Settings>Game Center), the iTunes store (Settings>iTunes & App Store), etc. to make sure you aren't still signed in with the old ID. If you are, tap the ID, sign out, then sign back in with the new ID.
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I have a new email address and was successful in changing the information online but cannot change it on my iPhone 4S or iPad. When I try to fix the problem it requires me to create a new password and now I can't remember that either.
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I have a new email address but when I am asked to sign in with my Apple ID for Apple store my iPad automatically shows my old email and rejects my password. How do I get around this?
I kind of agree with Philly on this one. If you get a new email address, there is no need to establish an entirely new account to use that address. You just need to modify your account to show the new email address. This way all your purchase history and rights to purchased apps stays in place. Creating a new iTunes/Apple account each time your email address changes really doesn't make sense in my opinion. I only point this out for future searchers who end up on this thread.
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How do I change my Icloud ID on my Iphone to match my ICloud ID on my IMac computer? My phone has an old email address that is no longer in use. I have a new email address that I have used as my ICloud ID ( Apple ID ) on my IMac. I want to be able to send photos from my Imac to my Icloud account and see view them with my Iphone. Can you help me ?? Thanks
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.
When you do this, you may find that the password for your old ID isn't accepted. If this happens, and if your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password. -
How on earth do I update my Apple ID to my new email address? I keep getting moved to 'change my password' sites, but I have a new email address and need to update my Apple. Frustrated!!
Firstly, if you have 'Find My iPhone/iPad/iMac' enabled on any of your devices, turn it off.
Create a new email address, for example at Yahoo or Gmail, or anywhere convenient (or you can use an existing address as long as it has never been associated with an Apple ID).
Go to http://appleid.apple.com and click 'Manage your Apple ID'. Sign in with the current ID.
Where it says 'Apple ID and primary email address' and gives your current ID email address, click 'edit'.
Enter your new address and click 'Save changes'.
Now you will need to go to each of your devices and sign out in System Preferences (or Settings)>iCloud - 'Sign out' on a Mac, 'Delete this account' on an iOS device (this will not delete the account from the server).
Then sign back in with your new ID. Your iCloud data will disappear from your devices when you sign out, but reappear when you sign back in.
I re-iterate: before you start, turn off 'Find My Mac' (or whatever) or you will need the services of Support. -
Someone using my email address to open a new Skype...
Hi, I received an email and a follow up from Skype that a new account had been created using my email address. I didn't create the account. How can I get it cancelled?? Many thanks
Use a strong, complex password. Make sure the answer to your Secret Question isn't something that can be easily guessed or searched on the internet. Always check before entering your login info into ANY page that it is a legitimate Verizon page. Never give your username and password to anyone, even if they claim to be from Verizon. (Anyone within Verizon that needs your login info can already access it from their systems.)
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
help i have lost my password to log into itunes and have a new email address but can't change this because i can't login?????
Whenever a menu choice is grayed out, that is because you have Restrictions turned on in Settings. Be sure to turn it off.
You are confusing an itunes store account with an icloud account. You two can continue using the same ID for itunes (thus sharing purchased music, apps, etc.), but you really should have separate accounts (different IDs) for icloud, since an account is intended for one user to keep his/her devices in sync.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/
Then go to Settings>icloud and scroll to the bottom of the screen and tap Delete Account. (have restrictions turned off) That will disconnect the device from the account but will not delete data in icloud or other devices. Then sign in using the new ID. -
Verified new email address on Apple ID, but keep getting asked for password for old address
Months ago, I changed my Apple ID to reflect my new email address. I received and verified the new address and deleted the old one from my Apple ID account page. When I log in, there is no mention of my old address, and my new email address is recorded as the primary one. However whenever I am asked for my Apple ID when I try to change or buy anything, the email address that comes up is my old one. Needless to say no password I enter works, so there are many things that I'm currently unable to do. This is driving me nuts. Any ideas, please?
Did you change the email address used in your existing Apple ID or did you create a new Apple ID with the new email address?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
How do I save everything that my daughter has on her iPod touch as I want to set up a new email address for her as she is using my email at the moment
Thank u for ur reply. I'm sorry I didn't explain myself fully this is all very new to me and my daughter it is very annoying when, u are trying to set up something and u haven't a clue what u doing.
When I set her up on the iPod I gave her my apple and iTunes account and email address so now when she wants to buy anything on her iPod she uses my password and email address. When her friends message her they come through on my iPad because we share the same email.
What I want to do is keep my own email and apple account for my iPad but set her up with a new email address and iTunes account for her.
Will the games and music that she has bought with her iTunes card be gone on her iPod if we set her up with new account. -
I changed my Apple ID (new email address, same account), via the Apple website on my laptop, but when I try log into ITunes on my iPad, it still has the old ID. It is greyed out, so I can't change it. On researching further, it seems I have to sign out of iTunes and sign back in using new address. Ok so far, but when I do this, it asks if I want to delete the account and any data on the cloud. If I do this, and sign in with changed ID, will all the data be there Or will it be lost? Thanks for any advice.
Sounds like apps purchased from those accounts got synced to the iPod and it is asking to log into that account to update them.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.
What do yo see if yo go to the Updates Section of the App Store app? -
I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?
Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple! -
I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy
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