Return and Exchange process in CSC

In CSC Return and Exchange process, While Returning an Item, Refund type is Store Credit. How to change Refund type as credit card?
Thanks in Advance.

You can check out the products and services tab on this website - follow the instructions and it will let you if you are still under warranty and also let you know how much apple will charge to replace the battery. Also, check out MacResQ.com and compare prices. I believe I read that Apple Stores will give you a 10% discount for a trade in and there are some online places that will let you trade up also.
Cheryl

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Return and Exchange Policy

I purchased an iPod Mini on Dec. 25, 2004. I would like to know if I am covered by the Apple Limited Warranty or Support, if so, what steps do I take to return my iPod Mini in for repair or maybe exchange?

You can check out the products and services tab on this website - follow the instructions and it will let you if you are still under warranty and also let you know how much apple will charge to replace the battery. Also, check out MacResQ.com and compare prices. I believe I read that Apple Stores will give you a 10% discount for a trade in and there are some online places that will let you trade up also.
Cheryl

Returns and Replacement Process- Error

Hi all,
We are creating a Complaints Transaction ZCOM in CRM 7.0 with product say XYZ
The complaint Item category is ZCOM
Then we are creating a return request item with item category ZREN and saving the document.
The Document gets successfully distributed to ECC with the return item ZREN.
Now if we open the Complaint document in CRM it shows an error as u201CThe item category 'ZREN' is not permitted for product 'XYZ'u201D.
If we create a Replacement Item with item category ZREP then we get the error as u201CThe item category 'ZREP' is not permitted for product 'XYZ'u201D.
However in ECC the document is complete without any errors.
We are not able to get the reason behind this error.
Al the customizing for item category determination seems to be ok.
Any suggestions??..experts pls reply soon
Regards,
PP
Edited by: PePe on Mar 24, 2010 11:06 AM

Hi Pepe,
I suspect something might be a problem with Item Usage. So we need to check 2 things.
1) Create a return order/ return request item directly in ECC and check the item usage that is getting picked.
2) In CRM also create a return order / return request item and check the item usage. you can put a break point on select statment "SELECT SINGLE * FROM crmc_it_assign" in CRM_ORDER_IT_ASSIGN_SELECT_CB FM.
I suspect the problem with item usage as transaction type and item cat group can not change (assuming materail and product are in sync)
Let me know the outcome. Hope this helps.Regds,
Raghu

Return and exchange

Hi, I got the stuff I ordered online, unfortunately the magsafe2 is not compatible for my hub's macbook pro 13". how do i replace it since I am outside US. Thanks!

Send it back.
Is there an Apple store where you are outside the US?

Return or Exchange for PS4?

Hi Best Buy,
Currently, I'm owning a GTA V pre owned and a Xbox One. However, my console overheated frequency while playing. I was wondering if I'm able to return those two or exchange it for a PS4.
Thank you,
Mimi

Hello again Mimi,
I’m glad to hear you’ve reached out to us on the forum again for assistance with your inquiry! It is discouraging to hear that your Xbox One doesn’t seem to be working properly as you say it’s frequently overheating.
Per our Return & Exchange Promise, unfortunately you wouldn’t be able to return opened video games, as you would only be able to exchange it for an identical item, nor would we be able to accept the Xbox Live card as it is considered a nonreturnable item. However, you may be able to trade-in your game. If you are within the 15 day return and exchange period, you may be able to return or exchange your Xbox One. If these items were bundled, you may encounter a deduction for the value of the nonreturnable items.
Sadly, I wasn’t able to locate the purchases using the information you registered with the forum. I am sending you a private message to gather more details to see what options you may have. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Automatic creation of Reservation for Service Order (Return and Repair)

Hi, Looking for your valuable help on Creation of Automatic Reservation
I am working on Return and Repair process at Plant.
1) So far
Service Notification > Repair Order > Return Delivery > Service order . has been done.
now requirement is when i am saving the service order for the Object (Fisnished Goods), in which components required for servicing of material are maintained, when i will save the order a Reservation for the same needs to be reaised to Warehouse automatically.
2) In Repair order all operation and components are not reflecting when i am selecting the line item and going to EDIT > Display Range > All Items in VA02 for which i need to do DP90.(Resource Related Billing)
Please hepl,
Thanks
SUDIP SINHA

Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
i waqnted to transfer cost of components as well..
Thanks
SUDIP SInha

How to get apps on to new iPad when old one was defective and exchanged.

I purchased an iPad3, downloaded some apps that I had to payf for. The iPad had to be returned and exchanged because it was defective. How do I get the apps that I have paid for on to my new iPad without paying for them again. Thanks.

Either...
If you have a backup for an earlier sync, set the new pad up from the existing backup.
If you did not get that far, no sweat. As long as you are using the same apple id, go to the store, select the purchased button on the bottom. You can reload those apps for free.

Return or exchange Galaxy S3 and keep unlimited data?

I have preordered a Galaxy S3 and it's been shipped already, should be delivered on Monday. After finding out about the encrypted bootloader on this phone I'm not sure I want it anymore (I'll save that rant for somewhere else). If I return the device will I keep my unlimited data? I ordered it prior to June 28th. I've read conflicting info about restocking fees. Do I need to refuse delivery from Fedex or can I accept delivery and go through normal return methods without being charged a fee? Paying $35 to return a phone that's still in its shrink wrap seems ridiculous.
I'm also trying to decide whether I'd prefer a Galaxy Nexus. I know that if I return the S3 and then try to re-use my upgrade, I'll lose unlimited data. Is there a way for me to do a direct exchange of one device for the other, so that I'm not technically cancelling one upgrade and re-using it?

I would just refuse delivery if you don't want the phone. If you
return this phone your upgrade will fall under the new upgrade after June 28,
2012 and as such you will have to move to the new plans when you upgrade at
subsidized prices. You do have the right to return for exchange I was told by VZW rep
but then again your mileage may vary as to what you do. It is not a set thing and no one
at VZW will always to the samething in all locations. Again buyer beware. The last phone I
returned by just not accepting delivery which was just late last year VZW
charged the restocking fee but I mentioned to the person I called that it was
still not opened. They said the phone
still had to go back as an opened phone as they had to open the package to make
sure everything was in the box as the shrink wrap could have been re-shrunk by
someone else in shipping. They told me
they did not take any returns without an inspection of the contents. I hope your mileage will vary with your
return. Once they go back they go to
refurbished phones? I have been seeing
people complain they are getting new phones with no battery cover and VZW tells
them to return them which I am sure VZW will charge the re-stocking fee
anyway. These issues are why I don’t
order phones off the web site. I only
purchase from a VZW store.

Combined Sales Order Type to Process a Return and Additional Purchases

I am a developer and being asked to interface from a stand alone POS to SAP. The business requirement is to allow customers to return items and buy items in a single transaction. Can SAP be configured to do this? If not, I will have to do a return and a sales order under the covers, but it will be quite complex. I have tried messing around with a copy of OR and adding a REN item cat but I am obviously missing pieces as the REN doesn't show up on VA01. I have also tried the reverse, setting up a copy of RE and adding a TAN item cat, stuck at the same point. Any thoughts would be greatly appreciated.

Here is a detailed example, we create a standard sales order (in our case ZSOR, but it is just a copy of OR) for 5 items, one of which is for material 'C20030' qty 2. We deliver, bill and the customer pays (all of these transactions are created in sap with standard/generated idoc and bapi message types, this piece is working).
Continuing our scenario, five days later the customer returns to the store wanting to return line number C20030 qty 2, but as the customer walks up to the counter s/he sees another unrelated item C21111 that s/he would like to purchase at the same time. Right now, we are only able to create a return (ZRE) for C200030 that references the original order, goods receive it, credit memo it, and credit the cust account with the payment interface. Then we have to start a new order. The customer requirement is to have all of this occur on one transaction and net out before posting (I have seen this in some retail stores when shopping with my family -- not many but a few).
Has anyone ever configured this in SAP core? I don't even see a reference to it in documentation for SAP retail (which our customer does not have). Thanks

Reg: Report on GR Returns and IR Returns with PI 2005.1 700

Hi,
   I would like to report on GR Returns and IR retuns from Purchasing Datasources i.e. 2LIS_02_SCL(total returns).
   I created GR with 101 movement and GR with 102 movement. I checked in RSA3, i could see data with Procecs Key 002. But, i don't see any entry with process key 006. <u>Does any body investigated how these process keys attached to document changes? am i missing some thing?</u> I can able to calculate Actual Delived Qty and Invoice Qty, but i could't able to calculate total GR and IR Returns?.
We are on ECC 6.0 and PI 2005.1 700 and BI 7.0 .
Does any body have any idea about this.
Note: as of now i don't want to look into IM for return quantity. we don't have any Plans to implement IM.
Thanks in advance!
Nagesh Ganisetti.

Chetan,
   Both notes won't help... as you didn't understood my Issue. I was able to get actual Delivered or Invoiced Qty or Values. 1st won't help in my Case (This note is for how to calculate Invoice or GR value with Current Exachnge Rate instead of Original Exchange Rate).
I did all the settings for Purchasing. Some reason i couldn't able to generate any Entry with Process Key '6' or '7'.
Any idea where these process keys attached to these Documents. I want to debugg this, as you know i need to debugg while filling setup tables.
I would be very happy if you can share any Document on BI Objects Naming Conventions (Query or Cube or any BI Object).
Nagesh Ganisetti.

Diff b/w netweaver platform and exchange infrastructure.

Dear SDNers,
I am new to net weaver.first of all what is the diff b/w netweaver platform and exchange infrastructure.
i want to learn more about net weaver.if anybody give me the links, i would be grateful to them.
reward sure...
Senthil kumar

Hi
N/W is a set of new dimensional products that SAP uses for Integration of different Business entities like the "People" , "Information" and "Process"
XI is part of the Process Integration layer.
Regards
krishna

Return To Vendor process

Hi ,
Currently the business use two different process for sending parts to Vendor.
1. First is the standard Sub contracting process where Raw materials is send to vendor ( 541 ) and vendor process the material and sends back ( 543 ) .
2. Second is where the parts are send to Vendor due to defect ( 541) and vendor will either send the material back after fixing ( 542 )or will inform to make credit memo if the parts send cannot be fixed . Althougth this process can be done from Return to Vendor process ( 122 ) , but the business had issues with open PO line item for the return part and raising the Credit memo as Vendor may sometime take time to return the part which may be in months . Also there is no way for the business to know how much of material is lying with vendor at given point of time which is possible by ME20 in this case.
The material planning is such that it consider the Stock at Vendor for Scope of check and hence for the first process this works out properly as it considers stock qty at Vendor's place berfore generating PR , but for second process this becomes the issue as it also considers this stock at vendor place and does planning , but it should not coz this is part return to vendor for fixing and will come again not as assembly .
How best the 2nd process be mapped without the 122 movement and is there any movement type which can take care of the second process and also we can have a seperate MRP planning accordingly .
Regards,
lawrei

See 11.5.10 RECEIVING OPEN INTERFACE를 통해 RETURN처리하는 방법

How to catch date errors and continue processing in a PL/SQL procedure

I'm updating a date field with dates constructed from day, month and year fields. The incoming data has many instances of day and month that are not valid dates, ex 11 31 2007. There is no 31st day in November.
I would like to write a pl/sql script to scan the table containing these values and log the rows that produce conversion errors.
I thought I could do this with exceptions but there are no exceptions that correspond to the ORA-01847 error for mismatched day and month.
Here is what I tried (the print procedure is a local wrapper for DBMS_OUTPUT.put_line):
PROCEDURE date_check IS
start1 DATE ;
BEGIN
select to_date(nvl(yearcollected,'9999') ||'/'|| nvl(monthcollected,'01') ||'/'|| nvl(daycollected,'01'),'YYYY/MM/DD'))) into start1 from incoming_data where id=1 ;
     BEGIN
          update temp_test set test_date = start1 where id=1 ;
     EXCEPTION
          WHEN OTHERS THEN
          print('Date error message from exception block');
     END;
print('Processing continues after handling date exception') ;
END date_check ;
Is there a way to catch this kind of error and continue processing after logging a message?
-=beeky

Hi, Beeky,
There are lots of different error messages associated with bad dates. Rather than try to catch them all, I use a BEGIN ... EXCEPTION block that contains nothing but a TO_DATE call. This is one of the rare occassions when I think "EXCEPTION WHEN OTHERS" is okay,
The following function comes from a package. If you want to make a stand-alone function, remember to say " *CREATE OR REPLACE* FUNCTION ...".
--          **   t o _ d t   **
--     to_dt attempts to convert in_txt (assumed to
--          be in the format of in_fmt_txt) to a DATE.
--     If the conversion works, to_dt returns the DATE.
--     If the conversion fails for any reason, to_dt returns in_err_dt.
FUNCTION     to_dt
(     in_txt          IN     VARCHAR2                    -- to be converted
,     in_fmt_txt     IN     VARCHAR2     DEFAULT     'DD-MON-YYYY'     -- optional format
,     in_err_dt     IN     DATE          DEFAULT     NULL
RETURN DATE
DETERMINISTIC
AS
BEGIN
     -- Try to convert in_txt to a DATE. If it works, fine.
     RETURN     TO_DATE (in_txt, in_fmt_txt);
EXCEPTION     -- If TO_DATE caused an error, then this is not a valid DATE: return in_err_dt
     WHEN OTHERS
     THEN
          RETURN in_err_dt;
END     to_dt
;

How to find a carriage return and Line feed?

I need to detect if a crriage retunr and line feed present on each row in my text file before allowing user to upload the text file
I know how to remove them from each line but what I need is to detect them no removing them from file.
Our concern is when the a row does not have carriage return and line feed.
Is there a way to find this using CF? Please help
thanks

That is exactly the problem Dave, if some rows do not have line feed, they're not being inserted into DB, it skips other steps and go right to finish. It looks
like the file is done processing.
So I need to do early rejection to this kind of file.
I used cfloop to catch anything else that do not follow the formatting rules.
Here is what I already done:
Right after the file got uploaded, I have these codes:
<cfloop index="x" file="#MyFile#" >
<CFSETMyLine = Replace(x,chr(9),"|", "ALL")>
I'm using a few functions, such as, Left(), Mid(), Right(), etc to make sure certain rules are followed.
Up till here, it's done and tested, everything is working.
The only problem is when 1 or more rows don't end up with line feed and or carriage return.
I plan to add some codes to check the end of each row for chr(10) since it is looping for every row anyway.
If detected, process file normally otherwise stop processing.
</cfloop>
So this can't be done in CF?

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

Return and Exchange process in CSC

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