Return Delivery with a Credit Memo Request.

Question

Hello Gurus. I have been working on this issue for quite some time. I will explain the process that was provided by our installers. It doesn't seem to be adding up. Here is the situation, Product that was sent incorrectly was returned. According to our procedures, we create a returns delivery thru VA01, with RE (returns) as the Order Type. We then create it with REFERENCE to the Invoice Number. We remove the items not being returned, enter the Billing Block and Order Reason. Then Save. It gives us a returns delivery number of 6000000, We then return the product back to our stock through MB1B. We clear it and put it back as normal. We then Create a Credit Memo Request through VA01, order type is CR (Credit Memo Request) Create with Reference, we again select the invoice number, delete the items not being returned, enter billing reason, then save. It gives us a number of 60000001. At this point, we enter VF01 and create a billing document. It says the order has billing blocks. We go back in and remove the blocks. We hit save. It now seems to ok, except that, under document flow, under the first delivery 6000000, it shows still being processed (the goods returns shows complete, but the line above shows being processed), and the document flow for 60000001 shows the invoice and the Accounting document as Not Cleared. My question is, should there be 2 seperate orders? A returns delivery and credit memo Request should be under the one delivery number 6000000 according to our procedures? Those were the steps given. Something seems out of place. Are my steps out of order?  Are the procedures wrong?  If anybody has any insight, I would much appreciate it.

Answer 1

I would start fresh with a new sales order.  When you create with reference both the return delivery and credit memo are created with reference to the return sales order.  Here is an example document flow to clarify:
Document                                      Date               Qty/value   UoM/Cur   Overall proc. status
                                                                                Return 60000077 / 10                          08/25/05               10.000  EA      Completed                                 
. Returns Delivery 500000016 / 10             08/25/05               10.000  EA      Completed                                 
.. GD returns QI 4900030060 / 1               08/25/05               10.000  EA      complete                                  
.. Credit for Returns1 10000017 / 10          08/25/05               10.000  EA      Completed                                 
... Accounting document 10000017              08/25/05               10.000  EA      Cleared