RETURN/ENTER and SHIFT keys no longer work, and my number keys only work as numbers - no longer do they serve as exclamation points or dollar signs etc.

After downloading OS X Yosemite my RETURN/ENTER and SHIFT keys no longer work, and my number keys only work as numbers - no longer do they serve as exclamation points or dollar signs etc. PLEASE HELP

Does this bad behavior persist when logging in as a different user, e.g., Guest? Does it persist when starting up in Safe Mode?

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I had an iphone 4s and it worked nice with facetime and imessage using my phone number but it was stolen on December so I buy a new iphone 4s using the same cellphone number but now imessage and facetime does not work with my number, it only works with

I had an iphone 4s and it worked nice with facetime and imessage using my phone number but it was stolen on December so I buy a new iphone 4s using the same cellphone number but now imessage and facetime does not work with my number, it only works with my apple ID. Please Help me I speak Spanish so if my English is not ok I´m sorry about it.
Do you think that apple has to reset in their database of the old serial number attached with my phone number and that’s why I can´t activate imessage and facetime with my number in the new iphone 4s??

I understand all of this Meg; that is why I bought an Iphone; but never expected my phone not even give a at least a 24 or even 12 hours....I work 12 hour shifts and also would expect to have to charge each night but not twice a day or more. I am not always somewhere I can charge my phone.
Your points are true; however it doesn't help me......

The "alt, ctrl and shift" on the left side of my keyboard keys integrated notebook did not work. What should I do?

The "alt, ctrl and shift" on the left side of my keyboard keys integrated notebook did not work. What should I do?

Hi Luis Fernando Garcia,
Thanks for using Apple Support Communities. This article has troubleshooting for keys not working on your keyboard:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/ts1381
Some keys don't work as expected
From the Apple menu, choose System Preferences.
From the View menu, choose Speech.
Click the Text to Speech tab.
If "Speak selected text when the key is pressed" is enabled, the key or key combination set to speak text cannot be used for other purposes or used to type text--click Set Key and change it to a less-commonly used key combination (try to use modifier keys such as Shift, Command, Option, and Control). Or, disable the "Speak selected text when the key is pressed" option.
Click the Universal Access pane in System Preferences, click the Keyboard tab.
Make sure that Slow Keys is turned off. With Slow Keys on, you need to press a key for a longer period of time for it to be recognized.
In the Universal Access pane, click the Mouse tab, and make sureMouse Keys is turned off. With Mouse Keys enabled, you cannot use the Numeric Keypad to enter numbers--instead the keypad moves the pointer (cursor). (There is an option to enable Mouse Keys with five presses of the Option key; you may want to turn that option off to avoid accidentally enabling it.) If Mouse Keys is enabled and you are using a keyboard with no numeric keypad or Num Lock function, seeUnable to type while Mouse Keys is enabled in Mac OS X.
If the function keys on the top row of the keyboard are not working as expected, see Mac OS X: How to change the behavior of function keys.
If the issue persists, use Keyboard Viewer to help isolate the issue:
Click the Language & Text pane (Mac OS X v10.6) or International pane (Mac OS X v10.5.8 or earlier) in System Preferences.
Click the Input Sources tab (or Input Menu tab in Mac OS X 10.5.8 or earlier).
Click the Keyboard & Character Viewer "On" checkbox to select it (click the Keyboard Viewer "On" checkbox in Mac OS X 10.5.8 or earlier).
From the Input (flag) menu, choose Show Keyboard Viewer.
If the keyboard is connected and detected by Mac OS X, the keys you type will highlight in the Keyboard Viewer window. Open TextEdit (or any text application), and try to type something using the keys that were previously not responding to see if they highlight in Keyboard Viewer.
Cheers,
- Ari

I bought this iPhone from Apple Retail Store for the full amount, but it does not work with my SIM card only works with AT&T

Hello,
I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
Thanks,
Best Wishes

When did you buy it?
Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason. Return it and get your money back, then use that to purchase an unlocked phone.

I am trying to fill in a form in adobe exportpdf. How can I fill in numbers and symbols? Parenthesis, dollar sign etc.

I am trying to fill in a form in adobe exportpdf. How can I fill in numbers and symbols? Parenthesis, dollar sign etc.

Hi;
Can you provide a little more detail, maybe a screenshot? ExportPDF only converts PDFs to other file types, what exactly are you using to try to fill out the form? The two Adobe form filling tools I would recommend would be:
1) Adobe Reader - a free download you can install on your computer and can be used to fill out most any form. For numbers, symbols etc it can depend on the field you are entering data into, some fields have restrictions, but you would use those keys on your keyboard, if nothing is entered then that field probably has restrictions.
2) Adobe Fill & Sign: https://cloud.acrobat.com/fillsign - using the Fill & Sign tab on the acrobat.com website you can fill out most PDFs. To enter numbers, symbols, etc you would simply add them using your keyboard.
Thanks,
Josh

Iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards.

Adobe photoshop cs2 download on adobe website does not work- the serial number does not work?

photoshop cs2 download on adobe website does not work - the serial number given isn't recognised when you enter it when trying to install. the live chat at adobe cannot help and suggested that I may find the answer here. Can anyone help with this?

Adobe has decommissioned the CS2 activation servers, so your old serial number is no longer usable.
If you download the special non-activating version of CS2 that Adobe has made available to licensed CS2 users, you MUST also use the new serial number provided by Adobe on that download page:
https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
That S/N does work. I double checked.

Magic mouse and number keys not working

Last year, Wet Baloney had a problem:
I have a first generation iMac with the wireless keyboard of that vintage and a new Magic Mouse.
All of a sudden the keys on the numeric keypad part of the keyboard do not work. The number
keys at the top do work.
Also (all of a sudden) this computer is not detecting my wireless Magic Mouse. There is no battery
problem. The mouse works fine with my MacBook Pro.
Does anyone have any troubleshooting ideas ??
While this question was not answered, Apple decided to archive it anyway so I'm reposting. I had this problem and my sysadmin wizard figured out what is happening. The solution is to open "System Preferences" --> "Universal Access" and select Mouse. Turn off "Mouse Keys". What I don't know is how that got turned on but it happened when I did a Mac OS update that came out around March 28, 2011. Anyway, that fixed both the mouse and the keypad problems. I'm posting so that someone doing the same search I did can find this answer.

Thank You for this!! I was having problems using my Numeric keypad on a wired keyboard - when I used the number keys, the wireless magic mouse would lock up - the only way out was to Force Close the Application . . . Turning off "Mouse Keys" and hitting Shift > Clear turned everything back to normal.

Mac OS X Server 10.6.7 update - Time Machine not working and other trouble.

I've upgraded my mid 2010 mac mini server to 10.6.7 with server Combo download.
After installation (without any errors) i've detected this troubleshooting.
Time Machine (backup hd is the 2nd 500GB Hd of mini server) dont work more and
display error message that suggest to verify hard disks (done with no errors detection).
Mac Help display white page.
And if try to install Server Admin Tools, installation utility not recognize system HD and cannot be done.
The mac mini server seems however works and services seems works rights. Can be rebooted without problems.
I've tried to backup the system disk on the second hd with Carbon Copy Cloner without problem and it recognize system disk well.
I've upgraded also two others mac minis (mid 2010) with standard 10.6.7 version (no server) and a macbook and a macbook pro without problems (but i've not tried time machine on them).
Thanks in advance for any help!

I know the problems with Time Machine on Mac OS server. In your case: Look at the log files, searching for "backupd", if that tells you anything.
In my case, Time Machine in the last year stopped several times. Occasionally, there was a helpful message in the log files where I could identify a file where it had hung -- typically intermediate build results of Xcode. After excluding or deleting the offending files (where possible), Time Machine ran successfully.
Another situation which has repeatedly occurred is that time machine just hangs and does not progress, and no log entry helps. In 3 such cases what helped was to delete the spotlight index (e.g., with TinkerTool System) and let it rebuild. It took inordinately long (10 hrs) and there were log entries by mdworker that it had difficulty processing files. But when the spotlight index was finally rebuilt, Time Machine worked again.
BTW: I don't need Time Machine to backup the server system, for that I run mirrors etc., but for user files it is most convenient and has helped several times. Thus I have excluded nearly everything but /User/*.

After Snow Leopard Install on Intel MacBook Pro, my number keys don't work

I installed Snow Leopard recently and have since been unable to use my number keys on my Intel based MacBook Pro. I waited for the 6.1 release, hoping it would fix the bug, but it did not. I have reinstalled Snow Leopard, tried num-lock, but have yet to fix it. I am also unable to use the keys shift functions, like the @ symbol.
Any help would be great!
Tyler
Message was edited by: tylergarner

Bring to an Apple store or AASP.

8.1 Disabled number keys and audio driver

I have a Lenovo G780 lap top that I just bought about a year in a half ago. I purchased it from Lenovo with Windows 8.0. When I updated to 8.1 recently, it wiped out the use of several of my numeric keys on both the number keys at the top across on my keyboard and also on my numeric keypad. The update also wiped out my Dolby Audio Driver. Does anyone know how to resolve this? I already had a Microsoft tech dial into my laptop remotely and he was unable to resolve it and referred me to Lenovo. Ugh. BTW - the only way I am able to type several the the different numbers is by connecting an external keyboard to my lap top. These are the numbers that work using the number keys going across the top of my laptop keyboard: 123456 These are the numbers that work using the laptop number key pad on the right of my laptop keyboard: 13456789 In both cases, the zero key is not working.

Punkinero,
For the “unable to start the Dolby audio driver”, you can use the following knowledgebase article to correct it:
http://support.lenovo.com/en/documents/ht100126
For the non functioning numeric keys, try doing this:
- Go to the Control Panel, Ease of Access Center, Set Up Mouse Keys. At the bottom under Other Settings: Use mouse keys when NUM LOCK is: Make sure OFF is selected.
I hope this helps!
Cheers, Erich_Lenovo

Junk Mail only works after I disable and reenable Junk Mail Filtering

Since installing Tiger, junk mail filtering does not work automatically. It neither marks incoming messages as junk nor moves them to the Junk folder.
I am able to get it to work by selecting Preferences > Junk Mail and then unchecking "Enable junk mail filtering" and then checking it. Mail then asks to "Move Junk Messages" and when I respond "Yes" it marks the appropriate messages as Junk and moves them to the Junk folder.
Unfortunately, it only works for the messages already received. New mail that is "junk" is not marked as such and appears in my inbox and I have to repeat the manual process to get it removed.
Any suggestions for a more permanent solution?
17 iMac Mac OS X (10.4)

Will it also forget the "learned" junk mail? (That took years to learn.)
No.
The MessageRules.plist file stores all Mail.app rules including the default Junk Mail rules.
All Junk Mail "learned" settings are stored in the LSMMap2 file also located at the first level within the Mail folder.
Since the LSMMap2 file can become corrupt as with any other file, this file should be included with a regular backup of the Mail folder and the Mail.app preference file at Home > Library Preferences > com.apple.mail.plist.
All Mail.app account information is stored in the Mail.app preference file.
If you experience any problems with the Junk Mail filter, your options are using the Junk Mail reset feature which resets all "learned" settings or replace the existing LSMMap2 file with a copy of a working backup copy with the Mail.app quit before doing so.
If the Mail.app preference file becomes corrupt (which I've never experienced but others have), when targeting the preference file requires re-entering all email account information. If you have a working backup copy of the com.apple.mail.plist file, you can replace the existing with the Mail.app quit before doing so without having to re-enter all email account information again.
You need to replace an existing backup copy of the Mail.app preference file only after making any changes to account information or when adding or deleting an account in Mail.
You may already have a backup strategy but if not, it is very important since it isn't a matter of if but when your hard drive has a partial or complete failure. I learned my lesson the hard way about 5 years ago. Without warning, I experienced a complete hard drive failure. I didn't maintain a backup at the time and none of the existing data was recoverable.

Number keys not working on a MacBookPro11,3

My machine is a 15-inch Retina MBP, late 2013 running OS X 10.9.4.
The number pad on an external keyboard works. Regular number keys on an external keyboard do not.
The problem affects all ten digits, not just 1-9. All he computer does is give me an alert chirp when I press them.
Number keys work in single user mode, so this is some kind of software issue.
Mouse Keys is off.
I'm not using text to speech.
I can click the keys in the Keyboard Viewer, except for the number keys. They chirp too.
I reinstalled the system and it didn't solve the problem.
Oddly, number keys DO work if I'm typing into a password field.
I've searched this board as well as the internet to no avail. Has anyone else had this problem or have any ideas?
Thanks.
-Shan

So they always work normally except at which web site?

Can't get my number pad to work - No Num Lock

Hello,
I recently got my iMac with the wireless keyboard and noticed that I can not get my number pad to work. There is no num lock button to turn on/off, just the clear button. Can someone help me figure this out? Thanks
Jay

This is from the built-in Mac Help.
Hope it works for you.
My numeric keypad doesn't work
The way the numeric keypad works depends on your computer, the keyboard you're using, the application you're working in, and whether the Num Lock key is engaged. Usually, the numeric keypad is used to enter numbers in a document, but in some applications you might be able to use the keypad to navigate (move around in) your document.
Press the Num Lock key to switch between the ways the numeric keypad functions.
If you have a separate numeric keypad on your keyboard, the Num Lock key is located in the numeric keypad. If you're using a portable computer, the Num Lock is a function key, marked Num Lock (F6). If your keyboard has a separate keypad but no Num Lock key, try pressing Shift-Clear.
Most portables have a group of keys on the keyboard that can function as the numeric keypad. To find the keypad, look for small numbers or symbols in the lower-right corner of keys on the right side of your keyboard. Press the Num Lock key (F6) to turn on the keypad. The green light glows on the Num Lock key when the keypad is active.
S
iMac 2Ghz Intel Core Duo Mac OS X (10.4.8)

Taking the plunge - external drive and exclamation points

Okay...
I have cried for help on this forum before about the somewhat common problem of iTunes 7 having a strange relationship with music on my external drive. The drive in question is a Lacie 250 GB Firewire drive.
A few months ago, out of the blue, one day I opened iTunes to find a sea of exclamation points. Though all the music I had added after a particular date was there, most of the music I had added prior to that was tagged with the exclamation. When I'd try to play one of these songs, iTunes would say it could not be found, though I could manually locate it and things would work fine. I tried a few fixes recommended on this forum by well-meaning but misguided people that resulted in a few sets of duplicate playlists but no fix to the problem. Then, one day, out of the blue again...it started working fine.
I don't even recall having restarted the computer. iTunes had just fixed the problem somehow.
Well, now the problem is back, and I've dealt with it for about a month. But I'm not convinced that it will just go away this time. So, even if I destroy my painstakingly cultivated hundreds of playlists, ratings, play history and comprehensive information (artwork, composer, etc.), I am determined to fix this problem without manually locating over 10,000 songs.
I am posting my attempts here as a record that will hopefully help those struggling with this problem in the future. Though I would welcome any and all comments or questions, I have frankly come to expect very little assistance or even the willingness to assist from this forum (that is to say, I imagine my unresolved question will languish for awhile as a monologue until I either fix the problem or die).
The first thing I will do (after doing a final backup, of course) is to determine whether it makes a difference if an updated version of my iTunes library file and .xml are in the Music folder (on my hard drive) or in my Musica folder (on the external drive). The latest edition of the file is currently on the external drive.
So, here we go...
Grant
Dual 1GHz G4, 1G RAM, 80G HD Mac OS X (10.4.9) iPod (1st Gen), iPod Shuffle (1st Gen), iPod Mini, External HD

Well, I've made quite a mess of things. So I have 14,000 songs. Most were added years ago. Looking at the date added in correlation with the exclamation points, it seems as though iTunes forgot the location of most of the songs added before 5/9/06. Mind you, iTunes worked fine (with the exception of doing this whole thing once before) until about a month ago. So, in May 2007, iTunes forgot most of what happened before 5/9/06.
(For reference purposes, the gap seems to exist between two songs I downloaded. "Help Me, Ronda" by the Beach Boys is the last song with an exclamation point in the date added list (see two exceptions below). "Proud Mary" by Ike & Tina Turner, on the other hand, is exclamation point free and only a couple of songs added after "Proud Mary" have exclamation points. They are:
Freedom, by Richie Havens, added 6/3/06.
Slow Free Bird, by Geesekey, added 12/17/06, a song I made in Garageband.
Now, don't let me give you the impression that there is a solid wall of exclamation points up to "Help Me, Rhonda." Maybe about every 10/20 songs, there is a song with no exclamation point that plays fine. Following Jase's lead before (his advice to another user), I have investigated some of these songs that work fine, but can't find any reason why these work and others don't (any difference in the iTunes Library.xml, files created with/without track number, etc.).
So, here's what happened in the past couple of days: I dragged my "iTunes Music" folder (located in my "Musica" folder on the external drive) into the iTunes source list). Most everything was duplicated, with the new songs playing just fine but lacking ratings and play history. Also, the new songs were not included on any playlists.
What I did next was poorly executed. I sorted iTunes by the Date Added and selected the first few thousand (roughly, A-J; seeing them according to the Date Added reveal that they weren't added in exactly a linear fashion). I hit the delete button and selected "Remove", but I then told iTunes to "Move to Trash." What I should have done, I imagine, is told iTunes to "Keep Files". So, my A-J songs are now deleted off the External Drive and gone (though I have backup DVDs generated by the iTunes "Back up to Disc" feature).
What should I do next? is the pressing question. Should I rip everything out and start from scratch with my backup discs? I guess the question I would have with that approach is this: if I restore from backup discs made three months ago, will I still have all my playlists, ratings and play history as they were when I made the backup? If that's the case, that'd be fine with me...I just want to make sure that's what will happen. Also, I have a backup of my iTunes Library file before I've done all this crazy stuff of the past few days, so if that enters into the equation, let me know.
Otherwise, let me address your comments, Jase.
Anyway, here's a question. Can you export your
playlists, even though they're made up of songs with
exclamation marks? If so, you could try exporting one
of them as an XML file. Then import it--you'll
probably wind up with duplicates (playlists, not
songs). Does the newly imported playlist play, or
does it still have the exclamation mark problem? I
wouldn't know what to expect, but it might be worth a
try.
My playlists themselves are all still the same as they were (though there are exclamation marks all over the place). From what I can tell, they look fine when exported to an .xml (the music folder seems to have the correct path). When I import it, it's the same deal: exclamation points at the same places.
If your playlists are exportable, you might want to
export them to XML files, just so you'll have those
little databases of them. Then, if worse came to
worse and you had to give up on your current Library
file and reload your Music folder into a new library,
at least there's a chance you could import your
playlists and not have to build them again from
scratch (assuming nothing has changed in terms of the
organization of your Music folder).
I'm not willing to export every playlist, because I have hundreds and it would just take too long. Is there a way to export all or a lot of playlists at once? Anyway, I figured that my playlist data was stored somehow in the iTunes Library file, so I felt I had a backup already. I could be wrong about this, though, as I really don't understand much about the iTunes Library file and .xml and the like.
Can you drag songs that have exclamation marks into a
playlist? Somehow, I doubt it. But if you can, you
could use new playlists to make a record of some
information that you might want to save if you had to
start all over again with a new Library.
Believe it or not, I can add songs with an exclamation point into playlists and they're added just fine (though, they still have the exclamation point). How this works is: I can't drag and drop them into a playlist. However, I can control-click and select "Add to Playlist" and it works. There's another mystery for you.
Have you looked at your iTunes Library.xml file --
specifically at the location information for
individual songs -- to see if the location
information exactly matches the information you see
in the Finder? I have found mismatches when
investigating some exclamation marked files. I didn't
know how that happened, and I didn't know what to
about it, but it was intriguing to see evidence of
some iTunes mischief.
Is the iTunes feature to start music file names with
the track number turned on? To my mind, fewer missing
song file problems occur when this is on.
Yes and yes. Based on what you told others, I have looked at the .xml of some of the problem songs and the working ones and could find no difference, but I didn't really know what I was supposed to be looking for. I also use the Add Track Number feature and always have.
If you still have the 28,000 songs in your Library
and want to go back to the 14,000, you could sort all
your songs by Date Added and delete the ones you
added on June 21. Or, if you saved a copy of your
iTunes Library file before you dragged your iTunes
Music folder into the library, you could just throw
out the more recent Library file and reinstitute the
back-up copy.
I probably should have done the latter (just restore the backup of the iTunes Library file). Oh well...
Some advice for future experiments. Try them with a
small sample if possible unless you're absolutely
sure they will work the way you want them to. For
example, drag one album in your Music folder into
iTunes rather than the whole Music folder.
This is a great idea. I wish I would have checked my sample more closely or done more tests before I plunged off the cliff.
Back up your iTunes Library file, as well as your
Music folder. (You might already do this.)
Check.
Those are a few things to think about. They probably
will not be helpful. Like I said, I don't think there
are clear answers to this problem. The best I can
wish for you is that iTunes will magically fix the
problem, like it did once before. Then, maybe there
are some preventive measures you can take.
Since iTunes did fix it once before, I would not
throw your current iTunes Library file away, no
matter what. If you decide to start a new library so
that you can actually listen to your music, rename
this Library file and keep it around, since it has a
lot of your metadata in it. You can try it every now
and then and see if iTunes spontaneously revives it.
Okay, I will post what I do next, provided that I don't hear any compelling advice and make my own decision (though I should be even more gun-shy after my recent blunders).
Grant

RETURN/ENTER and SHIFT keys no longer work, and my number keys only work as numbers - no longer do they serve as exclamation points or dollar signs etc.

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