Return Final Cut Pro X

I recently purchased Final Cut Pro X 2-3 days ago because I was told by someone in the Apple store that it would read Final Cut Express 4 files. It does not and I am upset that I spent $300 and was mislead by an Apple representative at the Apple store.
I would like the return the purchase that I have received.
How can I get this done?

Hi ...
You can use the email form here > Apple - Support - Mac App Store - Contact Support

Similar Messages

How to return Final cut pro X, dissapointed, do not need it!

really do not need it, my editing style is based on key frames. impossible to do it on FCPX, would like to return it.
Looked everywhere for an email. Could not find it. Whom do I contact?

I've emailed them twice now in three days about getting a refund and have still to receive a reply. I seriously want me hard-earned cash back because this software in nowhere near what I was hoping for (by a wide margin). If I do not get a refund I will never make Apple my first port of call again. I'll upgrade machines but I will avoid as much as I possibly can. While I have suspected their rush towards the bottom line for a while, I didn't quite expect it here. They have more than surpassed themselves on this.
Here is a link, but I don't think they're answering:
http://www.apple.com/uk/support/mac/app-store/contact.html?form=account&topic=Ma c%20App%20Store%20Account%20and%20Billing

Final Cut Pro HD 4.5 freezes on output to VHS and other weridness!!!

Gents and Ladies,
First time poster...I feel all warm and fuzzy on the inside...really I do...
My Brand New G5 dual 2.7GHz blah blah blah is freezing up on out put to VHS. I am using a JVC SR-VS30 Mini-DV/SVHS dual deck.
Why VHS? I work for a school district and that's the cheapest stock possible.
Anyway... the board meeting tape I output last night all the sudden freezes after like 45 minutes of recording. It litterally screwed up right after I left the office last night. I actually stayed with it for 45 minutes and "held its hand" to make sure everything went along alright. Right after it left..."feeeze frame, freeze frame...now freeze..du du du na na na"...did you ever hear that song?
Anyway...to make a long story short...while watching the tape this morning...it was just stuck for like an hour like that. I turned it off after 30 seconds but after fast fwd'n the tape...it just kept recording like that.
Totally unbelieveable. I love how Macs need to rest before it starts to work. It grabs a cup of Joe and a bagel...reads the morning paper...returns a few emails...then it MIGHT be ready to work...if your lucky. And then...if your not looking...it'll randomly fail. I love that...so..what I do...is I try to trick it into working for me...yeah...I trick it...:)
Anyway...so I want to run Disk Warrior. My screen saver is turned off, my hard drives don't go to sleep, all the things you might think would cause it to go off line over the course of 3 hours... I have turned off. It would seem...at least to me...that when it tries to Auto Save the glitch kicks in.
The other thing is that I record the meetings on an NNovia Quick Capture HD DVR via Firewire. It has worked many times before...flawlessly. The copy is fine...the file in Final Cut is fine. It even previews to a TV monitor nicely...but on output...its choking on the toothpaste when rinsing.
JB
G5 Dual 2.7ghz H2o cooled Mac OS X (10.4.4) Double dipping on RAM

O.K. cool.
I did change Auto Save before any of this even happens. I made all these very changes on my previous dual 2.0 G5. That machine...although much slower...always worked...never faultered...very dependable. Quite honestly the best Mac I ever worked on...until new versions of stuff came out and ruined all my fun.
I have changed all the pertinant settings...at least I thought.
Do any of you think I should ask for the upgrade to 5.0? Does it have any fixes in it that make it worth it? The new machine is what has made the bugs pop up. For a while it wasn't even recognizing my deck then one day it started working. Any thoughts on that... let me know. I am not a huge fan of the Dual JVC deck but it has worked pretty well. Now I use this DVR and it works really well for long running board meetings. At least VHS does what its told...:) With DV you always got to wonder if you've dropped some frames. Even if I am recording to a Hard Drive.
Before this gig I worked on the "last run" dual something G4 Quicksilver's and they all ran horrible. FCP3 and bugs everywhere. After that disaster I then jumped ship all together to a Canopus Premiere Pro system on a DVStorm2 Pro + card. That is a nice system. Great Chroma Key stuff. Now at this gig I have been working in Mac again. I was hugely surprised by how well the G5 performed. It did get a little slow for me eventually. Honestly my single P4 in combonation with the Canopus Realtime Preview Board really beat it up quite badly. Even that still had to render in the end but at least I could see everything while I was working. Render time was pretty fast in the end too. I think that has been my favorite DV Editing solution on PC.
I really like Final Cut Pro. I think it quick and dirty...just the way I like it. I started out learning on Avid and if the company I worked for used it...I would prefer that truthfully but I have been riding FCP for 3 years and counting and every place I work at is Mac so...I am totally on this boat.
Any opinions on the Intel stuff yet? I would be interested in perf as I would like to get a Mac system at home and sell my Canopus rig...all thought I do love it so.
BTW...no...no error messages at all...
...and I would've styaed with it last night if I didn't have to finally leave after another 10 hour day...tonight I have a 2 hour video after work and then Sat/Sun we have a huge music festival and that will 2 12hr days...so...if I didn't need sleep...I would'e been able to stay some more...
;)~
...Oh and I have a 250 GB Serial ATA system drive and a 250 GB A/V Storage drive.
FCP stuff on A/V Drive
iMovie/iDVD stuff on system
...has always seemed to run better like this.
Many thanks for the ideas and for any future input.
JB

Captions Are Disappearing in Final Cut Pro X

Here's my problem. I'm currently using Final Cut Pro X to put together a 40 min movie. This movie includes various video clips as well as still images. Naturally there is a need for many captions/subtitles. However, when I'm finished for the day and close everything out, the next day upon opening up Final Cut Pro X again, i've found that many of my captions have returned to the default view. For instance, my caption may have said, "Johnny enjoys a day at the park." But upon returning, it says "title." I'm spending countless hours perfecting these captions only to find that they have to be redone. This will be the third time having to do this. The crazy thing is, not all of them do this. What is the problem here? Any help would be greatly appreciated. I'm finding myself having to leave my mac on 24/7 in order to keep this from happening, but even that is impossible to continue.

I'm having exactly the same problem with a ten minute movie.
Some captions revert to "title" and keep the formatting that I'd set. Some revert to the default font and size.
A very few of them are saved as I created them.
If I had the responsibility of saving my work as I go along, I could blame myself if changes weren't saved, but the program is supposed to be keeping track of every change I make.
Very frustrating.
Help please.

Plz give me work flow of film editing in Final Cut Pro..

Hello Everyone...
I am basically a Avid Film Editor. Past 2 years I am using Final Cut Pro. Recently I finished Final Cut Pro Level 1 & T3. Right now I am working as a App. Support Engineer specially for Final Cut Pro .
I want know the work flow of film editing in Final Cut Pro. I am very interested to do film editing in FCP but the workflow from Avid to FCP its totally different.
I tried few options like using FCP & Cinema Tools..
1. Captured 25fps clips and cofirmed to 24fps in cinematools.
2. In FCP the Timeline frame rate is 24fps
But I am not able to understand..
1. What is Database?
2. Cant we capture 24fps in FCP?
3. How to Synchronize captured clips with Cinema Tools database?
4. How to link the captured clips in to Cinema Tools database?
5. Where do I enter the KN Start & KN End?
6. What about Pull List & Cut List?
Please give me the details of film technics in Final Cut Pro....
Thanks in advance....

I knew I'd find this same post here. That makes three versions of trhe same list of questions.
Posting three times here implies you have posted this set of questions in many other FCP forums around the Net. If that is so, do us all the kindness of returning to all of them and closing them. Include the suggestions you have received and the solutions that were successful for you. That way your multiple threads will show up on search inquiries when other confused FCP newbies try to start complex film projects.
It's a bummer you cannot find these answers in the FCP manuals, I'm usre you looked there first. But, since we run on volunteers around here, it may be several days before someone with enough practical CinemaTools experience can stop by and handle them for you. Please have some patience.
bogiesan

Downgrading from Final Cut Pro HD to Final Cut Express 4

I have Final Cut Pro HD I have chosen to go back to (or to) Final Cut Express 4. I just bought the upgrade version of FCE 4 and I am wondering if FCP HD counts as a former version of FC for the upgrade version. I haven't opened the box so I want to make sure in case I need to take it back.

No it does not. The upgrade requires a previous FCE serial number. You'll have to return the box.

I Just bought Final Cut Pro X and now I find out

I just bought Final Cut Pro X, I have used Final cut Express 4 with no problem using a firewire supported camera, Now I find out there is no video camers I can buy for Final cut Pro X for under $500, all the video cameras are now USB and for PC Microsoft based computers, What the He..? Does anybody know of a video camera (AVCHD) HD for around $300 to $400 I can buy, I really do not want to buy off ebay ...I'm not sure what Apple's policy is on returning software That has been downloaded but If I can't find a video camera for this software...I want my mony back. Help??
Oh buy the way I'm just doing short 3 min SHORT clips for web etc, I have a Mac Mini Ver. OS 10 10.7.3, CS5.5
merlote12

I don't understand what you are saying. It doesn't make sense and is not true.
Cameras using FireWire are now a thing of the past. These were the traditional Mini-DV tape types that we have known for the last 15 years.
Almost every camera made nowadays is AVCHD which is ideal for FCP X and their prices start at about £180.
They use USB instead of FireWire but that is no problem whatsoever.
They work perfectly and are much better in many ways than the old mini-DV tape cameras.
I am a complete dinosaur, always harking to the past, but even I have embraced them as a fantastic step forward.
And they are very cheap!
I could go on and on.
So what is the problem?
You can buy a brand new AVCHD camera for £180 which will work perfectly with FCP X or you can use your old mini-DV tape camera.
It's a win-win situation however you look at it.
P.S. You can ignore the list of recommended cameras. It is completely meaningless as new cameras are being produced all the time and there is no way Apple could get hold of them and test them even if it wanted.
Take my word, almost every camera made will work perfectly with FCP X.
I would say that every camera will work but there may be some weird type to prove me wrong.
Message was edited by: Ian R. Brown

DVDSP - End Jump to Menu 1 and Chapters Markers from Final Cut Pro 5.0.4

I went to the Final Cut Forum and they sent me here:
Final Cut 5.0.4
DVD Studio Pro 4
I got to the point where I set the end jump back to Menu 1 for each of the two films listed with buttons on Menu 1 of my DVD.
One film has no chapter markers and the other has 4 chapters that I set up in Final Cut Pro, edited as Chapters and Saved for DVD Studio Pro when exporting the Quick Time. This functionality is great and very nice. At the end one does return to the (main menu) from both short films.
What I found, as stated in the manual, was the first chapter marker is automatically put in by DVD Studio Pro. On the film with 4 chapters by depressing the button on the remote one can skip ahead. When on reaches the 4th chapter one does not have a 5th marker for the end and one has to watch the 4th chapter to reach the end and then go back to the main menu. What I was trying to put in was a 5th chapter marker, or a marker at the end of each film where if one wanted to go back to the Main Menu before the film time had elapsed, one could hit the chapter ahead button and reach the end of the film, and be returned to the Main Menu.
When I put in end markers in DVD Studio Pro, the build stops stating there is a GOP boundry problem. After reading the manual I went back to end chapter markers in Final Cut, but these do not come through. I tried more than one second from the end of the movie but this does not seem to be the answer.
thanks in advance for your help.
Bill

Yes, the end marker is the solution, and it does need to be a certain distance from the end of the media. If placing markers in FCP, I put it 1:03 from the end. If you need to you can extend the FCP sequence, or even the track in DVDSP with a little black. In DVDSP, if I don't have an embedded end marker in my asset, I use the little "clicker" arrows next to the time fields in the marker inspector to move the marker two GOPs or "clicks" from the very end of the asset or track.
Hope this helps -
Max Average

Leopard and final cut pro - distortion

Since installing leopard any audio file i export from final cut pro and then burn sounds distorted - other audio files i burn are fine - only the ones from final cut play badly. They sound fine on the computer but bad once transfered to a cd - any ideas why?

There is no registration required for OS X, so unless you mean returning to the Setup Assistant state Deep Freeze should work for you.
To return to the Setup Assistant at startup do this:
1. Boot to single-user mode by restarting and after the chime press and hold down the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each command line:
/sbin/fsck -yf
If you do not receive a "Filesystem OK" message then repeat this command until you do. If after seven tries you still do not receive a "Filesystem OK" message, then the system is corrupted and needs to be reinstalled.
mount -uw /
cd /private/var/db/netinfo
mv local.nidb local.old
rm ../.AppleSetupDone
shutdown -r now
The second-to-last command above will cause OS X to think that the operating system is newly installed, and when the new owner starts up the computer it will send him/her to the startup wizard where he/she can start a new user without reinstalling.
I believe this will not work in Leopard.

Fonts and Final Cut Pro

Hello,
A while back I posted a thread asking about using the font manager "Suitecase" and Final Cut Pro. It was clear that Suitecase should not be used with Final Cut. I work at an ad agency and we have a database of 4000 fonts. Does anyone know of a good font managing program that plays well with Final Cut? Using the standard font manager that comes with an Apple computer is not an option. Also, using Borris 3D is also not the answer because of the time it takes to create and make changes to a slate. Help me!
Thanks in advance.
-Amber

Any font management program should make fonts available to your system and all the apps in the same way, right? What's so bad about Font Book anyway? I was so relieved not to have to deal with Suitcase and /or Font Reserve once I got on OS X. I can see all my fonts, turn them on and off, it's easy to look for special characters, arrange the fonts in different collections, etc.
I agree that it makes me miserable to have to open the Boris Generators' type controls every time I want to make a change, and then not be able to preview my changes while I am working. Also, there is no way to duplicate a Boris generator and edit it and have it show up in the same position on the screen. If only they could simply give you an anchor/origin point for the text that acutally related to the alignment of the text object, as any normal, thinking person would expect. Also, try this one, copy and paste several copies of a Boris Generator in a sequence, put different text in each one, and try changing the alignment of just one of them, now notice that evey other generator in your entire sequence will automatically change its alignment as well. You could try to solve this by making the clips independent, but, oh wait, that's right, YOU CAN'T! Ha! jokes on you. Now please start over by recreating each of your Boris type objects from scratch. WHEE! (acutally, the method here is to format one and then drag it to your browser and reuse it from there, but don't copy and paste a Boris generator, ever.)
Add to this the way that these objects will randomly disappear or use vestigal render files when you export or encode mpeg-2, but never when previewing the timeline, and the way that Boris will render any project that uses a Boris generator unopenable if you replace your system Helvetica with the Adobe version, and you'll wind up with a lot less hair at the end of your day.
All that said, I use it all the time, and grit my teeth in frustration the whole way as I re-create, replace, re-format, troubleshoot, and double and triple check evey second of my work every step of the way, and re-encode, and reformat again, and troubleshoot some more.
If I have lots of lower 3rds or IDs to do, where I want them to come up in the same position on the screen, I find FCP's generic type generator works ok, as long as you never move the generator clip from 0,0 in the motion tab. The generator only converts the font to pixels once, and moving the resulting clip resample the video image of the type instead of regenerating the type from the font in te new position, which means that if you drag the clip to a new position in the canvas in wireframe mode, it will look blurry, always. Use the origin crosshairs in the type controls instead. Of course, the only generator that allows you to do this is the one that does not allow you to have multiple fonts, sizes, or style in a single object. The one thing I use type generators for most often is to make a lower 3rd template for use throughout a long program that will always occupy the same position on the screen each time I use it, and I wish I could use two different sizes in one object. I can't believe that this is the one thing that is impossible in FCP.
Another thing about the FCP type generators is that they do not support font families at all. Try Univers, for instance, and you'll notice that instead of 45 Light, 55 regular, and 65 Bold, you have Plain, Italic, Bold, and Bold/Italic. Notice also that if you choose Plain, you get italic. Fun! The way this appears to work is that, within a certain family of fonts, FCP will take the first four that it sees and assign them to Plain, Bold, etc., in the alphebetical order that the source files would appear in the finder (acutally I think there is an even more arcane, less logical method it uses to pick these styles, but I have never been able to figure it out).
These three issues, no character-specific formatting, quality loss if the clip is repositioned, and the inability to support font families, have never been resolved since FCP 1.0 - the tool remains essentially unchanged. Perhaps they figure that anyone who really cares enough about their project never uses it anyway, so why bother fixing it? But I acutally do use it with fairly good results, just never move the clip from 0,0, and if I need to use Univers 65 Bold, I just turn off all the other Univers families to force FCP to recognize 65 bold as "Plain".
ok, font rant over, we now return you to our regularly scheduled programming.

Lion and Final Cut Pro X

Lion and Final Cut Pro X.
Anybody got it working? Final Cut Pro X crashes and system looks so slow, like it wold be 10 years old. All started after update to Lion.
Hey Apple, what's up?
I do a lot of video edits, but now it impossible to work with Final Cut Pro X at all. Too many crashes.
Every day I think more and more about return to Premiere Pro.
Lots of people waiting for updates.

Same problem, Lion totally stuffed everything up. (even though the problem first surfaced with Snow Leo - at least that time we could switch of automatic graphic switching as a work around)
Apple have replaced two logic boards so far along with memory and something else I don't know I am so fed up.
I Have not been able to use my computer for over a month now because of Apples incompetance with this issue.
I've wiped and reinstalled Lion three times now. Ran the computer with a clean new Lion install and only FCP installed. BSOD.
Two logic boards later as mentioned and three visits to Apple having to leave it with Apple for them to come up with "it's software related" as there finding - so this is my problem apparently. The joke of this being that before I left it with them this last time they ran a diagnostic with the specific purpose of rulling out software as a cause.
Apples new OS Lion makes Apple software not work on a Apple computer - and this is the consumers problem and not Apples?.
Come on Apple, Really?
You can do better than that.
Admit theres a problem, and replace our useless aluminium bricks if you cant work it out?

Final Cut Pro: Ingested AVCHD clips are sometimes distorted

Apple has released this support info:
Last Modified: February 03, 2009
Article: TS2572
Symptoms
AVCHD clips you transcode to ProRes from the Log and Transfer window are sometimes jumpy or distorted.
Products Affected
Final Cut Pro 6.x, Perian Quicktime component
Resolution
This may happen if you installed the Perian QuickTime component.
To temporarily disable Perian while using Final Cut Pro:
Open System Preferences.
Click the Perian icon at the bottom of the System Preferences window.
Select the General tab in the Perian preference pane.
Click Remove Perian.
If you would like to enable Perian after you finish working with your AVCHD clips, return to step four but click Install Perian to enable it.
http://tinyurl.com/bvzxx8

1. FCP does not work with material this is not "native". To see what "native" formats FCP supports, look at the standard presets. If you don't know what a FCP standard preset is, do some research. The Manual is a wonderful place to start.
2. FCP does not work well when you play material from the system drive. Editable media MUST be stored on a non-system drive.
The key points to understand are - if your material is not a FCP native format (codec), convert it to one (pro res 422 works just fine) and use a non-system drive as your media storage/ playback drive.
If you do this and you still have problems, post back. We'll do what we can to help.
cheers,
x

Upgading Final Cut Express to Final Cut Pro

I bought Final Cut Express HD 3.5 yesterday.
Is it possible to upgrade to Final Cut Pro. Apple store sales guy said I can. But I dont see this possibility in the apple website.
Mac powerbook G4 12" Mac OS X (10.4.8)

I would return it today. And I'd get the name of whoever told you this.
Good Luck
Z1&V1user

HT203477 PLEASE HELP I CAN HEAR SOUND BUT CAN'T SEE VIDEO(final cut pro x)what is happenning?@!$%^Mac OS X Lion 10.7.5 (11G63b)

I got an HDPVR Gaming Edition for Xmas and whenever I try to put it into final cut pro x it is black, but I can hear audio! Earlier today, It was working fine, but i couldn't hear any audio! It was vis versa, i literally couldn't get the sound from the tv. Please help, or iam just going to return it...

You need to give us more information. How are you bringing the files into FCP X? What format are they? Do they play in Quicktime Player? Open one in QT Player, and post a screenshot of the Movie Inspector.

How do i get a copy of IDVD and will it work with final cut pro x.

I have a new powerbook. I've purchased final cut pro x because express is no longer available. My Mac didn't come with iDVD and I can't find a suitable dvd authoring tool. Please... some suggestions for DVD authoring or how to get a copy of iDVD and will it even work with FCPx.

Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes for iDVD.)
408-996-1010
800-692-7753
If you are still within your 15 day return period, nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U

Return Final Cut Pro X

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