Return iPhone 6 Plus for iPhone 6?

Question

I've been trying to get ahold of an Apple store but to no avail so I wanted to ask here.
I purchased this iPhone 6 Plus through the online store but feel it is just to uncomfortable for 2 years of use.  I'd like to exchange it at an Apple Store for a regular iPhone 6.  As long as iPhone 6's are in stock, is this possible?  Or do I have to ship the plus back to Apple since I bought it online.  If that's the case, what happens with my upgrade status with AT&T?  Can I ship this back and still get an iPhone 6 at 2 year contract price at an Apple Store?  Thanks for the help guys.

Answer 1

I was in the same boat. i preordered and got the iphone 6 plus on launch day. After activating it and playing with it for a day, i felt it didn't fit my needs (it was too big) so I went to the apple store to exchange it for the smaller one. When i got to the store, they told me that i'll have to go back to the loooooong line outside the store if i wanted to get the smaller iphone so i decided to just return it. Fortunately, they had a representative from AT&T at the apple store who made sure that my eligibility requirement was reset so i can repurchase another phone at a discounted price after i returned the phone. The representative also helped me reactivate my old iphone (iphone 5) so i can use it again until i purchase my new iphone 6.
I went online to order and reserve the iphone 6 i wanted via the apple website and it wouldn't let me order it since my account still registers an Iphone ordered under it (the iphone plus i returned). The online ordering system only allows one iphone order per account. So I called the apple phone order line to order it via phone and get this issue resolved but they said they wouldn't be able to do anything for me to get the iphone plus on my account removed (apparently it takes time for their system to remove it) and told me to just wait for the system to remove it.
Instead of waiting for the system to remove it - i imagine it'll take a while since there are a couple of million people who are getting the iphone this launch weekend - i decided to go to my local best buy store to see if they have it in stock. To my surprise, there was no line to go through at the store and they had them in stock (probably since the iphone 6 plus is the more popular version). i bought it there and got it activated and saved time from lining up again at the apple store.
I guess i suggest you go to the apple store, return the iphone 6 plus, talk to the AT&T representative on site (while they're still there - i think they're only there this launch weekend) to get your AT&T account squared away and then go to a local retail store (Best Buy, Walmart, AT&T store etc.) and get the Iphone 6 plus there and save time waiting in line at the apple store.
Hope this helps.