Return Overview - Unprocessed Items preventing process complete

When viewing the Returns Overview screen during the advanced returns process, there are a few documents which we are not using in our process, as they are being handled externally.  Yet these documents are marked as incomplete (yellow status) within the overview screen, and the overall 'process status' is marked as incomplete (yellow status). 
Example document with an unprocessed status would be the inspection document.  Inspection took place in the external system and interfaced to SAP.
We're looking for a way to have these documents removed from the returns overview screen, so the overall process status can be marked as completed (green status).   Technically the process is successfully completed, but the process status doesnt reflect this in the 'returns overview' screen.
Any ideas here?
- Chuck

This was completed within transaction SM34 and cluster MSR_VC_DEF_ALL

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    2014-12-08 08:50:15, Info                  DISM   PID=1588 TID=1608 Successfully loaded the ImageSession at "X:\WINDOWS\System32\Dism" - CDISMManager::LoadLocalImageSession
    2014-12-08 08:50:15, Info                  DISM   DISM Provider Store: PID=1588 TID=1608 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-08 08:50:15, Info                  DISM   DISM Provider Store: PID=1588 TID=1608 Failed to get and initialize the PE Provider.  Continuing by assuming
    that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-08 08:50:15, Info                  DISM   DISM Provider Store: PID=1588 TID=1608 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-08 08:50:16, Warning               DISM   DISM OS Provider: PID=1272 Unable to copy msxml6.dll from the client executable folder to the dismhost.exe folder. Relying on
    in-box version. - CDISMOSServiceManager::RunASICompatibilityShim
    2014-12-08 08:50:49, Info                  DISM   DISM Provider Store: PID=1272 Loading Provider from location D:\_SMSTaskSequence\PkgMgrTemp\27CE6ED8-7378-49E1-A55A-D9F63653368C\PEProvider.dll
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    2014-12-08 08:50:49, Info                  CBS    Kernel transactions are disabled, continuing without transaction support.
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    [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
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    ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:50:50, Info                  DISM   DISM Driver Manager: PID=1272     Driver Package 'D:\_SMSTaskSequence\Packages\PSS00A89\0F5E1730-0EEF-42C3-9CF4-240927FC36DA\E1Q62x64.INF'
    ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:50:50, Info                  DISM   DISM Driver Manager: PID=1272 Installing driver package 'D:\_SMSTaskSequence\Packages\PSS00A89\0F5E1730-0EEF-42C3-9CF4-240927FC36DA\E1Q62x64.INF'
    to the currently offline OS ... ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:50:53, Info                  DISM   DISM Driver Manager: PID=1272 Imported 'D:\_SMSTaskSequence\Packages\PSS00A89\0F5E1730-0EEF-42C3-9CF4-240927FC36DA\E1Q62x64.INF'
    to offline driver store at 'D:\Windows\System32\DriverStore\FileRepository\e1q62x64.inf_amd64_neutral_751f9117acd25de0\E1Q62x64.INF'. ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:50:53, Info                  DISM   DISM Driver Manager: PID=1272 Driver package 'D:\_SMSTaskSequence\Packages\PSS00A89\0F5E1730-0EEF-42C3-9CF4-240927FC36DA\E1Q62x64.INF'
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    NT\CurrentVersion\UnattendSettings\PnpUnattend] registry key. - CDriverManager::Internal_DoUnattendCleanup
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    NT\CurrentVersion\UnattendSettings\PnpUnattend] registry key. - CDriverManager::Internal_DoUnattendCleanup
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    2014-12-08 08:50:53, Info                  DISM   DISM Provider Store: PID=1272 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
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    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SYSTEM
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    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SECURITY
    2014-12-08 08:50:53, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SECURITY,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SAM
    2014-12-08 08:50:53, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SAM, the
    client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/COMPONENTS
    2014-12-08 08:50:53, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/COMPONENTS,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/DEFAULT
    2014-12-08 08:50:53, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/DEFAULT,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Users/default/ntuser.dat
    2014-12-08 08:50:53, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Users/default/ntuser.dat, the client
    may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:50:53, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/system32/smi/store/Machine/schema.dat
    2014-12-08 08:50:53, Info                  DISM   DISM Package Manager: PID=1272 Finalizing CBS core. - CDISMPackageManager::Finalize
    2014-12-08 08:50:53, Info                  DISM   DISM Provider Store: PID=1272 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-08 08:50:53, Info                  DISM   DISM Provider Store: PID=1272 Found the OSServices.  Waiting to finalize it until all other providers are unloaded.
    - CDISMProviderStore::Final_OnDisconnect
    2014-12-08 08:50:53, Info                  DISM   DISM Provider Store: PID=1272 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Found 2 driver package(s) at 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78'.
    ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580     Driver Package 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrl.inf'
    ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580     Driver Package 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrle.inf'
    ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Installing driver package 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrl.inf'
    to the currently offline OS ... ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Imported 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrl.inf'
    to offline driver store at 'D:\Windows\System32\DriverStore\FileRepository\mesrl.inf_amd64_neutral_229186b6de98a42e\mesrl.inf'. ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Driver package 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrl.inf'
    installed! ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Successfully marked devices for reinstall! ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Installing driver package 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrle.inf'
    to the currently offline OS ... ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Imported 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrle.inf'
    to offline driver store at 'D:\Windows\System32\DriverStore\FileRepository\mesrle.inf_amd64_neutral_0899484a86551e82\mesrle.inf'. ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Driver package 'D:\_SMSTaskSequence\Packages\PSS00A89\15CBA2EA-EE6D-408B-B19F-AB36F67E7B78\mesrle.inf'
    installed! ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Successfully marked devices for reinstall! ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Installed '2' drivers. ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 RETURN InstallDriversOffline (0) ( HRESULT = 0x0 ) - DriversCallback
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Attempting to delete [{bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/system32/config/SOFTWARE\Microsoft\Windows
    NT\CurrentVersion\UnattendSettings\PnpUnattend] registry key. - CDriverManager::Internal_DoUnattendCleanup
    2014-12-08 08:51:25, Info                  DISM   DISM Driver Manager: PID=1580 Successfully deleted [{bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/system32/config/SOFTWARE\Microsoft\Windows
    NT\CurrentVersion\UnattendSettings\PnpUnattend] registry key. - CDriverManager::Internal_DoUnattendCleanup
    2014-12-08 08:51:25, Info                  DISM   DISM Image Session: PID=1580 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-08 08:51:25, Info                  DISM   DISM Provider Store: PID=1580 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SOFTWARE
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SOFTWARE,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SYSTEM
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SYSTEM,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SECURITY
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SECURITY,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SAM
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/SAM, the
    client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/COMPONENTS
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/COMPONENTS,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/DEFAULT
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Windows/System32/config/DEFAULT,
    the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2014-12-08 08:51:25, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Users/default/ntuser.dat
    2014-12-08 08:51:25, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/Users/default/ntuser.dat, the client
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