Return to Nokia :)

Hi all, Names Kev, decided to return to Nokia phones, after a spell with an LG...
Went for a 6220 Classic, had 2 of them in 3 weeks, kept breaking so have now gone for a 5220XM... love it!
Any hits / tips / bugs to be aware of?
Cheers
Kev
Nokia 5800 Xpress Music - Please leave Kudos if I helped you! Thanks!!

FANTASTIC! I didnt have the setting right, for my default access point. Kudos all around for that man / woman / child!!!
Thanks! Just got a lock in less than 2 secs, and indoors! Woop
Nokia 5800 Xpress Music - Please leave Kudos if I helped you! Thanks!!

Similar Messages

ATTENTION MODS - LUMIA 800 RETURNED FROM NOKIA REP...

Sent my Nolia Lumia 800 to Nokia at Thetford last week with a failed GPS problem. Phone delivered back today and I am thinking what a brilliant fast turnaround service until I tested out Nokia Drive 2 out after reloading everything again. SAME PROBLEM, in Nokia drive 2 phone only finds the cellular network therefore position jumps all over the place and never centres on where I actually am. Have left it out in clear sky for an hour, TWICE, still no position found. Tested again with GPSinfo same result as I put on the fault sheet A-GPS only phone does not change to accurate GPS info.
So, my question is what do I do now. Having sent it for repair and it comes back exactly the same - I have lost all faith in the system now.

Well mine was the Lumina 1020 and I sent it in in July and when it was returned to me I still had some problems that I sent it in for, so about 10 days or so I send it back in again to fix the things I originally complained about and just got it back today and this time my screen is cracked. I called but I was about an hour late in doing so. So now I'm freaked out about what's gonna be done. At first I didn't notice it because they put this bulky, over-sized & temporary screen saver on it, but as I started to get the phone going I noticed it..........then I tripped! I'm not sure what my next step should be. Any suggestions????

Returning to Nokia?

I generally keep my phone for a year and after a year with LG chocolate (all looks but very good looks!) and a year with Samsung D500 (small and ok) I really would like to go back to Nokia. My last Nokia was a 6600 and it was great even though it was a bit big. Trouble was I had ridiculous trouble with Nokia PC Suite and ended up buying a blue tooth phone manager, only to find it couldn't synchronise more than a month's diary entries. I got round the problem with a Pocket Computer that doubled as GPS and it has served me well. Now these new smartphones look fab but I must be able to sychronise with Outlook or something similar if I am to ditch the PC (or at least just keep it for GPS)....... or do I go the whole hog and get that ion my phone as well?
What is the advantage/ disadvantage of Nokia PC Suite or Windows Mobile? Any advice would be welcome

06-Jun-200704:38 PM
jane500 wrote:
I generally keep my phone for a year and after a year with LG chocolate (all looks but very good looks!) and a year with Samsung D500 (small and ok) I really would like to go back to Nokia. My last Nokia was a 6600 and it was great even though it was a bit big. Trouble was I had ridiculous trouble with Nokia PC Suite and ended up buying a blue tooth phone manager, only to find it couldn't synchronise more than a month's diary entries. I got round the problem with a Pocket Computer that doubled as GPS and it has served me well. Now these new smartphones look fab but I must be able to sychronise with Outlook or something similar if I am to ditch the PC (or at least just keep it for GPS)....... or do I go the whole hog and get that ion my phone as well?
What is the advantage/ disadvantage of Nokia PC Suite or Windows Mobile? Any advice would be welcome
From my perspective, I started using PC Suite from v6.82 (maybe 6.81 but I can't remember that far back) and have always been able to sync to and from Outlook without any problems. There have been reports of users with problems, but I think (in my personal opinion) they may be editing different calendar appointments which might cause problems between what PC Suite's got on its phone and what Outlook has - generally I've always created my contacts etc. on my phone and synced to Outlook and it's never gone wrong for me. PC Suite is up to v6.83 now and for me it's only got better.
I've come from a different perspective to you - I've always been a Nokia user - went to the Panasonic x70 once and then came back to Nokia and have never strayed since. In terms of feature sets, functionality and usability Nokia beats every other phone in the market (in my opinion and no - I don't work for Nokia - but wish I had invented the user interface !)
The Nokia N95 is the first of its kind to have GPS functionality built in, and if you don't mind a bit of an initial wait for satellite aquisition, it's an absolutely fabulous piece of kit.
As to the advantages/disadvantages of PC Suite and Windows Mobile - in terms of mobile/desktop integration and usage, as the two Windows platforms share a common parentage, this may prove to be the deciding factor if some users find it difficult to learn new technologies, but if you are able to make the leap, then I'd suggest you do so.
Regards,
Edward

The Nokia vs Customer Service Challenge

Nokia, let's see what your made of?
I bought a nokia N97 around 3 months ago. At this stage the Blackberry was the phone to have (still is) but being the nokia fan that I always "was" decided to go with the N97. Now please understand that this phone was an out-right purchase, not "free" on some contract, so it set me back a few bucks.
I have since talked friends out of taking Blackberry's, iPhones and other brands, convincing them that the N97 was the best phone ever made!
Since the beginning of month 2 I have had nothing but trouble with this NASTY piece of hardware that Nokia has sold to me at the price of 2-3 months rent of a house or a cruise for a week to some island.
The phones final destination and what happened today, which is what got me to challenge NOKIA on this forum is this. My phones battery died, I plugged it in using the original charger, with absolutely no response from the phone. I then thought it was a batter problem, bought a new battery, put it in and the phone came on. Then wanted to charge the battery as required, no response.
I then tried the USB data cable, no response from the phone or the PC. I called nokia up and was told to do a hard reset as it was a software problem (hahahahahahaha) what ever! I gave them the benefit of the doubt as they are Nokia and they should know what they are talking about right? LOL. I reset my phone, lost all my data, 3 months of images, email, contacts etc (I admit, I should have done a backup). My mass storage is non-existent anymore, it does not even open the folder or the drive, it tells me it is in use.
Even if my data was still on the phone, how would I get it off? The USB does not work. And how do I charge the phone?
I am very disappointed in my choice for taking the Nokia apposed to the iPhone as was my other choice, but even a Blackberry would have proved a better choice.
I would like to challenge Nokia right here to contact me and come up with a solution, to fix the phone for me (and provide another while doing so) or giving me a replacement. I will update the thread on a daily basis with all (if any) feed back I get from Nokia.
Come on Nokia, show us what your made of!
Kind Regards,
Jonathan de Reuck
Johannesburg
South Africa

Right now having had two posts removed as they are 'disrespectful to Nokia' or involved pm from Nokia, I try again (hopefully this is anodyne enough to get through):
Used to be nokia Fanboy not so any more (too old and see below):
Nokia N95 owned for 6 months. Returned after 6 months faulty - took refund.
Nokia N97 2 replacements - first two units failed almost out of the box.Third after 8 months with software problems. I felt s/ware to be flaky from the start I am afraid.
Nokia N900: pretty happy with this but bit discontent with Nokia obsolescing (expensive) mobile so fast. But now N900 returned to Nokia under warranty (unable to recognise sim card), returned to me one week later with same fault but now with Sim bracket totally detached.
First line support suggest that I wait a week while they investigate. Called back to make complaint and Nokia agree to UPS pick up next day.
Cal Nokia one week later and told phone is with UPS to be delivered and I should expect on that day. Call later to confirm but asking to be put through to second level support who then inform me that phone is not in delivery but is waiting for quality and assurance testing.
Nokia tell me that I should track through case reference: enter reference supplied to their website and response is that there is no information about this repair.
I am now told Nokia will call me next Tuesday.
Compare and contrast friend has problems with HTC Desire (slow to boot/turning itself off occasionally). Replaced within week of first phone call.
Have spent 2-3 hours on the phone over this.
This post is to give my experience which may be different to others. I may have been unlucky but it is my experience so I would be grateful if it could remain. Others with a positive experience feel free to disagree and chip in.

More Feedback: Why I chose Nokia and why it won'...

This is more feedback for Nokia, following up to my previous post. I would like everyone to share their thoughts too. I'd like to see Nokia Listen to customers for once.
I bought an E7 due the following:
Unlocked phone = no capped data plan that costs twice as much as the one I had, which is really unlimited.
Full real keyboard--I'm a tactile person--need the keys.
Free Voice Navigation--which I use a lot when traveling for business.
Ability to turn phone into wireless hotspot -- with JoikuSpot Premium. (third party)
Abillity to selectively block/route calls--with Advanced Call Manager. A must-have app for on-call people. (third party)
PDF Reader -- Nothing better than reading PDFs without my laptop.
Office Suite -- Great for on-the-go editing and viewing.
Zip - Built-in Zip Tool is also a big plus for me.
SIP Client Built-in -- I use this a LOT as a second line when I am not traveling and as a backup line (in case of poor service) when I am traveling.
Nokia Internet Radio -- I use this a lot. Love having free internet radio available.
FM Radio -- I don't use this much but it's a nice to have.
Lotus Traveler Support -- For my Corporate E-mail. Too bad IBM discontinued Lotus Mobible Connect (VPN) support for Symbian^3.
Reasons I almost didn't buy an E7
Battery life -- unlike my prior E71 (which I now regret switching from) the battery life is average. My E71 would run for a full day of solid use. I knew going in that it wasn't going to be great battery life--usually a hallmark of E Series--and thought I could live with it. I can, but I wish the battery life was on-par with previous offerings.
No SD/xD/Any Compact Flash Slot -- Truthfully, I can get by on the 16G in the phone, but if I had the ability to use removeable memory, I'd be able to take movies (as MKV or MP4s), music, etc., as I go.
Battery not removeable--this is a real problem for business users. Multi-hour conference calls, etc., We need to be able to swap batteries. This was my biggest detractor.
Poor Software options compared to other platforms. This passed because the phone includes the things I needed/wanted most.
The worst built-in VPN on the planet. I have a lot of IT infrastructure experience. Few enterprise class devices as a complex and troublesome to configure as Nokia VPN. It makes what would be a game-changing feature useless.
Reasons why I will switch to another mobile platform
Build quality increased for other mobile platforms.
Functionality has dramatically increased for other mobile platforms.
Costs are such that I can pay out of pocket for the extra features I want (that Symbian gives for free) and still get a phone for less with better support and available software choices than Nokia provides.
I am not convinced that Symbian will live beyond the next few years--being that I pay out of pocket for phones, I want them to last 3-4 years. I am not sure that they will now.
Reasons why I will never buy another Nokia Product
You no longer support the US. You've pretty much given up. Only a token effort is made. Carriers don't have your good phones anymore and the ones they did have were crippled beyond belief, damaging/removing/disabling the most appealing features in place of carrier crapware and high prices.
Product Quality has declined. Nokia has lost marketshare faster than a submarine with a screen door takes on water--which has lead to staffing cuts and you can tell. The changes between one generation of products is noticeable--what was once superb is now just average to good.
Software Updates--you did fix the most awful thing with prior Symbian Updates--they are no longer destructive. Fantastic. I was so happy to get this ability. But, your lack of scheduling and customer expectation setting is unforgiveable. Most of us are willing to put up with a reduced experience by you committing to making things better--at some point. Release dates, especially in the US are a black hole. All your US customers buy your products outright--usually at a cost of 200-500 dollars each. Subsidized phones are 0-150 for most carriers. There is no longer sufficent capability nor quality differences to justify the costs.
Software Setup -- Symbian ^3 is great in general. But it comes with such insane default settings for home screens and widgets default to online in some releases, which sucks battery life at an unreal pace. The other big complaint is initial navigation. The default settings make it hard to view even 1/4 the functions available (at least on the E7.) and I cannot figure out why you let product go out the door configured in such a way as the average person will instantly hate the device.
Network and program information notices are for **bleep**. Applications constantly fight over WiFi and applications asking for confirmations never properly identify themselves.
Finally--Symbian is Dead? Maybe Dead? Will live but be half-heartedly supported? You have never really said. It's obvious the focus will be Windows for the foreseeable future, but what about after 2016? Is symbian 100% gone then? Is support and service for it going to to continue to decline till then? Your lack of response and communication on if you will stand behind the Operating System that made you once the largest mobile provider on the planet is shameful. It will cost you developers. It will cost you customers.
General Symbian Feedback
Why can't you keep market share in the US? It's simple. In the US, the average person works 50-60 hours per week. They also have 2.4 kids. Those 2.4 kids have at least 5-10 hours of after-school activities per week. Worst case is the average person spends 90 hours per week outside the home and has virtually no freetime (or sleep) they do not have the skills, inclination, no desire to spend hours customizing Symbian just the way they want it. They want loads of features, but they want them in one to two clicks/taps. Beyond that and you've lost the majority of the audience. If you would simply take the time make an "Initial Setup Wizard" that would let people do dramatic customizations quickly and simply, you could reclaim a lot of the US market with Symbian's loads of features.
US Customers, Please provide similiar feedback.

I had the E6 (after using a SE Xperia X2 for two horrible month's)
It was a "Nokia" , if you understand what I mean .... A brand that stands for quality, a simple Processor, a simple OS, nice specifications. A qwety Phone, like my E5 (which I loved, and I stupidly exchanged for the Xperia)
I had no super performance expectations from it. Just that it was an improved E5 .
And then, by using it, I noticed, no notification-light, very week vibration - insensible (which is essential for my job), SMS were set to search contacts by number and not by name (if so, what's the use of qwerty for????), lame app support - most paid, no sorting option in the music library, no headphone incoming call or SMS tone when listening to music in silent mode (Which the E5 knew), no shutter-sound off-option (although other E6 Handsets, had that option), the USB on the go, could read Folders from the USB only if you used the Default-Nokia Names for Folder, for example Sound's (MP3), Pictures, etc., pinch to zoom was horrible, no software support from Nokia!
After the Xperia X2, I hat so high expectations of Nokia reliability.
My Mom got a 701, it's a much better phone, but also got it's bugs. But I will never return to Nokia.

OPEN LETTER TO NOKIA: Fix Bugs Now or We're Ditchi...

Dear Nokia
After many years struggling with Windows Mobile's constant bugs that Microsoft are reknowned for, I finally bit the bullet and bought an E71 made by the king of mobile phone manufacturers... or so I thought... Nokia.
I have been utterly astonished and devastated by the number of extremely obvious bugs with this device and am shocked beyond belief that Nokia is allowing itself to tarnish its own previously good brand image by putting out untested phones with software that seems to have been written by a 12 year old boy as his first project.
I have tried posting the issues on these groups, but no solution. 'Wait for a firmware update', or 'hard reset your phone and lose all your hours worth of customisations', seem to be the standard replies. I have emailed your support, who cannot even read and send irrelevant replies. It is no wonder the bugs do not make it past them and get forwarded to you, and therefore no wonder you are not fixing them.
Worse still some of these bugs go back to phones before the Eseries according to my Google searches. You have knowingly carried forward bugs from old phones to new flagship ones. It is utterly unbelievable.
This is an open letter asking you to resolve the following bugs within 30 days via a Firmware update for the E71, or I will be returning my Nokia E71 under the UK Sale of Goods Act 1979 as it is "not fit for the intended purpose" (such as making a simple Bluetooth call or using WiFi), and "not of satisfactory quality". I urge other users to also return their Nokias if they are forced to endure such bugs beyond 30 days of this notice.
Here are the bugs I am experiencing, which I have seen multiple other users report, and I am sure other users will reply to my open letter confirming they will also be abandoning the Nokia brand in favour of something more reliable.
1) Bluetooth Disconnects - see http://tinyurl.com/3q9hmk
Excerpt: "My headset (Plantronics Voyager 510) disconnects every 10 seconds, then reconnects, then disconnects, then... I can leave them just inches from each other and they'll go through this strange dance.
Furthermore you cannot answer an Internet VoIP call using the headset's answer button, but CAN answer a cell call.
Then I get in my car (JVC KD-BT1) and make a call, and 2 minutes into every call the Bluetooth connection is dropped and the call transfers to the handset. Very dangerous."
2) WLAN Ghost Access Points and clunky behaviour
The WiFi integration is a mess. There are so many different ways to connect, via WLAN scanner, via Tools, via Internet Phone, and the outcome is that even though you are only within one access point, multiple access points get created. E.g. if I connect to 'WiFi' and define an access point, if I later connect via a different route, I get a ghost access point 'WiFi(01)'. Do this for a week or so at home and you end up with these access points:
WiFi
WiFi(01)
WiFi(02)
WiFi(03) and so on...
Try to delete one of them, and all 4 disappear. Experiment too much further and try to tidy up, and suddenly anything to do with WLAN access slows the phone down 1000%:
- Click WLAN Scan and the Home Screen freezes for 3 minutes
- Try to enter Internet Phone and the status bar freezes
- Try to connect to Email and it fails to ask for an access point and just gives up
Then you have to work out how to restore WiFi(01)... etc. to how they were before, and only then does the freezing stop.
Hard reset is not a solution - it just happens again before long. I have better things to do with my life than constantly configure my phone settings after each hard reset.
3) View Interrupted Downloads, if only I could - see http://tinyurl.com/6jeuvt
After a failed download, every time I reboot the phone or close Web, the phone asks 'View interrupted downloads?'. If I click yes, it just takes me to the Bookmarks. There is no 'Downloads' option in Web's Options menu in the E71. It is impossible to make this annoying popup go away. Unless you hard reset and lose all your settings and data.
4) A2DP is always on - see http://tinyurl.com/5nat3r
Excerpt: "I get in the car and the phone connects to my JVC KD-BT5 stereo. All audio is again routed through the stereo's A2DP source. But if I listen to the radio, I don't hear the phone audio, and again miss out on SMS alerts and more!
This is the only A2DP phone I know that doesn't let you choose whether each Bluetooth headset is also a 'Bluetooth Audio Device'! Even Windows Mobile had a checkbox for that!!"
5) Diabolical Camera Quality
The camera quality is appalling. The amount of grain must be a bug. Nokia will lose sales on this compared to the Blackberry Bold which has a lower-res yet better quality camera. Also AutoFocus should be Auto (!) not require pressing the 't' key.
When I try to find a repair centre at http://www.apps.nokia.co.uk/clubnokiaservice/ your website is down. Even the link to find a solution is bugged!
I am amazed that some of these bugs relate to older Nokia phones like no. 3 and that a customer has to go to these lengths to try to get Nokia's programmers' attention.
If other users agree, they will reply here and let Nokia know.
Yours frustratedly,
A new (soon to be ex-) Nokia customer
Message Edited by nokkyear on 13-Sep-2008 05:22 PM

I have no comments regarding the above issues, but have a few of my own. I know some 'features' with some of the phones are hard to distinguish from 'bugs', so I'll just list a few glitches I feel are obvious bugs. My phone is the Finnish version of E71-1.
The e-mail hardware shortcut button on my E71-1 is giving me the "Feature not available. Reverting to default setting" error if the button is set to open up the Create New E-mail screen when held down for a second or two. All other settings that can be set-up in the Mode Settings work normally. Note that the default action *is* to open up the Create New E-mail screen when the button is held down. Hard reset doesn't help.
In the Gallery if I rotate a picture that I've for example shot in portrait orientation (E71 has a landscape screen), the new orientation doesn't get saved. After exiting the image viewer the image has reverted to it's original orientation. As-is, the feature doesn't make sense to me at the moment. This is quite an old 'feature' dating back to the E61 at least.
Connecting my Motorola HT820 A2DP-compatible stereo headset to my E71 is giving me grief. The audio keeps cutting off even though I keep my cellphone in my shirt pocket. To be exact, for some peculiar reason the phone either pauses the music or goes fast forward if I have my hand between the headset's receiver and the phone. After doing so, occasionally the pitch of the music has hightened, like an LP playing too fast on the turntable. Listening to music while keeping the phone at the opposite side of my body to the bluetooth headset is nearly impossible, because my own body mass is apparently enough to block the signal (I'm 80kg, 185cm). I've had no problems with connecting to other A2DP media players (e.g. Palm TX PDA, Bluetooth 1.2) to my headset.
The video camera's zoom is still jerky (a bug with my ex-E61i) and the jerkiness gets recorded to the video file. Last time I tried recording video I found out that the phone had lost about one minute from the beginning of the recording. I'm getting a feeling that the E71 is underpowered for these kinds of tasks - but is it really?
I have some old programs and themes that I used in my previous phone the E61i in my 2GB memory card. After inserting the memory card to my new E71 and starting the phone up, it tries to install the applications to the new system. The installing fails, but this isn't really the problem. The problem is that the phone suggests installing all the remaining "untrusted" programs manually, and even after successfully doing just that, the phone still attempts to install the new software after every single reset. To "clean up" the memory card of the remnant software and files that cause this behavior I had to search around the net for in-depth knowledge about the Symbian filesystem and folder structure. Asking the help desk about the problem only results to such answers as: "Do a hard reset." "Don't fiddle with the memory card folders." "Format the memory card and your phone."
All I need is the phone to tell which files are causing the problems, or the ability to simply turn off the automatic installer at startup. The worst kind of error messages are the kinds that don't help at all.
Message Edited by kvirtanen on 13-Sep-2008 09:22 PM
kvirtanen.deviantart.com

Nokia 5800 - No Support for TV out-mode?

I just recently realised that that is true for my set... That there is no support for TV out-mode... I've tried, audio comes out from my TV speakers but there is no visual. Is there anything at all that I can do to utilise this feature? I have after all been supplied with the wires and all...

The Whole Story As Below, Anyone Can Help?
[THREAD ID:1-3T7CFIN]
SR 1-8296203408
Dear Mr. Xh,
Thank you for emailing Nokia Careline.
In response to your email, your concern has been noted. We know that our supplier is doing everything in their power to remedy the situation. We suggest to check with your dealer if they have a policy regarding exchanges. We do apologize for the inconvenience caused.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Ana V.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
-----Original Message-----
From:
Sent: 03/10/2009 11:02:40 PM
To: [email protected]
Subject: Re: Nokia -Nokia 5800 Xpress Music - Tv- Out Inquiry
Dear Nokia Careline,
The "No Return Policy" already be used here. Seem that I have no choice to go for other alternatives. Maybe I have to file the case to our local authority i.e. Tribunal Court Claim to exercise my consumer right here.
Perhaps, further blogs at Nokia discussion column, facebook, twitter might help to let others understand more about so-called Nokia Careline entertain their loyal customer.
If you insist your stand there, then I am always ready to go for my alternatives.
I won't let go unless you could satisfy me.
--- On Thu, 10/1/09, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
To:
Date: Thursday, October 1, 2009, 3:39 AM
Reference No.: SR# 1-8296203408
Dear Mr. X,
We appreciate your prompt reply.
We will be noting for concern as a feedback. However, please be informed Mr. Tan that Nokia has noted in the box regarding the said case.
The outage experienced by our sub-supplier was quite unexpected. Typically, the lead time for components such as this one is fairly long, and one cannot react to sudden changes at short notice. We value our relationship with our suppliers and sub-suppliers, and know that our sub-supplier is doing everything in their power to remedy the situation and return to regular supply.
The lack of TV out should not affect any other device functionalities besides that you will not be able to show/transmit pictures or video to external monitor/screen.
As Nokia does not have a replacement policy, we suggest to check with your dealer if they have a policy regarding exchanges.
Apologies for any inconvenience.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Nicky E.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
[THREAD ID:1-3T7CFIN]
-----Original Message-----
From:
Sent: 30/09/2009 10:32:05 PM
To: [email protected]
Subject: Re: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
Dear NOKIA CARELINE,
Yap, you can tell me leaflet included & a tiny label on the pack box. But who will really check every single area of the pack box & read the whole manual or leaflet when they decided to buy the phone. What normally customer will check is the handphone and the accessories. Now you are telling me that customer have to check everything even they buy something from a reputable company like Nokia. If I going in a shop that sell a China like Nokia 5800 handphone and I bought it then I won't have a say here at all.
I have checked with my retailer they allow me to return the unit but I can't get full refund from them. They are going deduct a couple of hundred cause they said the unit is considered used unit now. According to them instead of asking customer to wait they prefer to refund the customer. So who is going to bear for the cost now.
I certainly frustrated by getting a unit that without TV out function. If you are telling me that once manufactured the feature could not be added in, then I would say if you do have a unit with TV-out feature now you could exchange directly to your customer. Why still ask your loyal customer like me to refer to dealer or retailer. Is that what you mean after sales service or NOKIA CARELINE. You don't even care in the first place.
Your apologies certainly couldn't be accepted with reason of Nokia did include leaflet to inform and tiny sticker at the bottom of the pack box. Sound irresponsible to me at all.
What I wanna your care now, that is pls exchange a unit with TV-out feature with mine in which without such feature. Do I really put the CARELINE into difficulty position. Your reply to me is highly appreciated and also to show that you care or don't care.
Regards,
XX
--- On Wed, 9/30/09, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
To:
Date: Wednesday, September 30, 2009, 5:14 AM
Reference No.: SR# 1-8296203408
Dear Mr. X,
Thank you for emailing Nokia Careline.
Greetings!
In response to your inquiry, please be informed Mr. Tan that due to a component shortage, a limited number of Nokia 5800 Xpress Music has been manufactured without the TV-out functionality. It is possible that you have one of these devices. In that case, the sales package should have a sticker on the package and a leaflet inside the package that inform about the lack of TV-out functionality. Also, the TV-out cable has been removed from the affected sales packages.
Kindly take note Mr. Tan that it is not possible to add the feature after the device has been manufactured. Therefore we have labeled the affected sales packages with a sticker and included a leflet that inform about the lack of TV-out functionality. Those individuals who wish to have the TV-out functionality should wait for a sales package that that has it again.
The new batch of phones should have the feature back. As this matter is clearly stated in the sales package, it is not possible to return to Nokia. However, you may check with your dealer if they have a policy regarding the return of the unit in exchange for a version that has the TV-out feature. Those individuals who wish to have the TV-out functionality should wait for a sales package that that has it again.
Apologies for any inconvenience.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Nicky E.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
[THREAD ID:1-3T7CFIN]
-----Original Message-----
From:
Sent: 30/09/2009 09:04:38 AM
To: [email protected]
Subject: WebForm Automated Email
[Message:I bought a unit of Nokia 5800 last week for my wife. I discovered that the unit I bought is without TV support because when I tried to connect the TV cable that I bought. I tried to check the manual & pack box then only noticed a small label on the pack box stated no TV out supported. The retailer informed me that they only aware about this when I complained to them. I checked the discussion blogs, some stated because of worldwide component shortage so such function being omitted. I can't accept such explanation because I feel like I was being cheated by Nokia. Am I buying a pirated product now. Oh come on, how could Nokia so irresponsible to deliver the product with imcomplete function since TV out in general or ealier batch was included. Could you imagine if next time the product is delivered without GPS function, camera support, wifi & etc. by giving excuses of worldwide component shortage. What's the different buying a China Imitaion Product
now. I certainly wanna to return my unit if such function was omitted. Please reply your loyal customer ASAP.]

Nokia 5610

I bought this 5610 on 08.02.08 impressed by the features it offered. But very much to my dissatisfaction, exactly on 08.03.08 , it's display went off suddenly.I was really depressed. I had to rush to Nokia Care for help. They returned back to me the phone nearly after 3 weeks long waiting. I was so frustrated during this period.Even after that i noticed that it hangs in between the calls suddenly. Much to my dismay, the display went off again today 19.07.08. I am so disheartened by the way the nokia care repaired my phone. I have been an ardent fan of nokia products ever since i purchased my first mobile. All my mobiles were of Nokia. But from now on i swear i would not go for any nokia product again.And i would not suggest nokia for none of my family members and friends as i used to do earlier. I am vexed with the way nokia has treated its long hooked customers. I will give further feedback once i return from nokia care .

Sorry to hear about your experience. I do know your frustration about this. If you already sent the phone for several times already and still the problem persist, you may request or ask a replacement unit (It varies per region). Some will grant you yes some will not.
But O2 will always say yes. You may try it, nothing to lose. But I won't guarantee you as I've said it varies per region and shop.

My Nokia and my Android 2.2 Galaxy S

After using N97 for about one year (of which it tortured me really badly for three months at least) I've bought me a Galaxy S as my second (first?) set. After few days of a very extensive use of it I've come to my first comparative conclusions:
1. I understand perfectly why people consider Nokia as obsolete and Galaxy as a hitech device. The screen of this slimmest of communicators is absolutely fantastic because of brightness, resolution, colors, personalization options, its fabulous 'living' - animated - themes and picturesque icons, which however are said to be less exquisite compared to those of Apple. Me personally I don't see much difference BTW. But now it has become really painful to look at the N97 screen....
2. Android has some obvious shortcomings, and the set has shortcomings, too. Primarily, in my view, the set lacks two things: the green button and the red button. Keeping them from one model to another is one of Nokia's excellent solutions, and using the back button on Galaxy as a one of the most common ways to terminate programs looks annoying at the very least. The ergonomics of Galaxy imho also shows two other epic failures: the power/screen lock button is clearly designed for left-handed people with Paganini fingers, and the back button and menu button are completely invisible unless you touch them. The touch screen seems excessively sensitive in general, I must say (iPhone feels better imho)...
If one tells you that Android is decidedly crushing Symbian in terms of its intuitivity and simplicity of use, count me out: I don't think it is 100% true. Some things are easier, some not. What is definitely true is a much more visually oriented interface: you have to deal less with text options and spend more time sweeping the screen with your fingers.
3. Android resembles somewhat iOS in terms of performing operations in the background with you having a rather limited control over them. It may be both power and money consuming under certain condition. And BTW Galaxy runs out of power very, very quickly!! If I use internet extensively, I might have to charge the set twice within 24 hours.
4. To my surprise, Android 2.2 turned out to be slightly slower than 2.1 showing perceptible lags here and there , presumably because of a more extensive memory use. However, the web surfing speed is light years ahead of my old Nokia: the both sets use Opera 10.1 (still beta for Android), so I may compare accurately. Similarly, Android Market is light years ahead of OVI in terms of the quantity of applications, but nothing is perfect there: it is much harder to browse through thousands of applications than in OVI, a large part of programs are very alike, while the browser looks too primitive for such an immense inventory.
5. OVI Suite, and music library in particular, are much better conceived by NOKIA than their analogues from Google and Samsung. The quality of implementation is yet questionable in both cases.
6. Now we come to the most important issue. Yes, Android is much, much more stable than Symbian at the moment. I have not experienced a single serious crash so far, not to say about the set hanging or rebooting by itself. But... Yes,to conclude, I would return to Nokia as soon as it produces a more reliable handset (I expect E7 or smthing like N9 to hit the market). Most probably I shall use two sets simultaneously as I usually do (once there were a E66 and an HTC, then N97 and E66, etc.), one Nokia and one Android; I dislike very much the ecstatic and even religious iPhone crowd anyway, so Apple is not an option to me at all. But all this happening no sooner, than the N8 death issue has been resolved, for sure...

You may also enjoy this
http://androidforums.com/samsung-galaxy-s/
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

After using Nokia Software Updater my preffered la...

Hello everybody,
I use Nokia E51. "If my Russian language is no longer available after using Nokia Software Updater, I need to return my Nokia E51 to a Nokia Care point to have this language reinstated." But I don't know where is Nokia care point and is it possible to reinstate, if I tried to update second time after language was missed?
Please help me,
Sicerely yours)))
Garry

Common problem
you phone was an import originaly meant for another market,
either the importer or retailer added the russian language pack before selling it on
When you connected your phone to NSU it looked at the product code then installed the firmware for its orignal region
this overwrote the installed languages
the only legitimate way of getting your russian language back is to go to a nokia care point and pay to have them do it
You can find your nearest care point by using these links:
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

Nokia Lumia 710 Dropping Calls

My lumia 710 seems to randomly drop calls for no particular reason, even when I have full bars on my signal, I did read someware on the Internet that its happened to others with the Lumia 710 and there
is a fix being worked on for this problem.
Just wondering if any of you guys have any info on this problem being software related or could it
be a hardware problem?

I've had the 710 for about 3 weeks now and found the signal to be poor compared to my N8 and the 5230.
I live in an area which isn' great for signal.
LG and HTC phones can't even pick up a 3G signal. The Blackberry I had about 2 years ago could get 3G intermittently.
This is why i returned to Nokia - purely for the signal. I first had the 5230 which had a full 3G and 2G signal, then the N8 which was almost as good, but the 710's signal is very poor by comparison - typically between 1 to 3 bars on 3G, sometimes switching to 2G giving about half to 3/4 signal. The problem this is causing is short drop-outs (can't hear the caller for about a second) about every 30 seconds so I'm constantly having to ask people to repeat themselves. I run my own business and this is what the phone is mostly used for - I feel it's very unprofessional to keep saying 'what' or 'could you repeat that' several times per call (it's also annoying).
Could anyone tell me if the 800 has a better signal because I don't mind buying one and selling the 710 if that's the case.
If that's not the case then I'll have to either go back to the N8 or get a SE (SE are the only phones I found that seem to get close to Nokia N8/5230 signal). I don't like Sony and I don't like android but I can'tput up with this poor signal on the 710.

Nokia Lumia 630 screen cracked

My 3day old Lumia phone screen cracked on it's own.service centre says it is physical damage.but it is manufacturing defect.they don't understand my point at all. Very poor quality screen &utterly useless service centre.

Welcome to the gang. I got my 720 repaired at own cost from Nokia. Breakage is not covered under warranty. After that many more problems started cropping up like button malfunction etc.
When i returned to Nokia for a check up as it was under warranty. Nokia refused stating that if a screen is repaired the warranty is void. (Sent via Paragon telelinks, Thane, India) to Nokia for repair.
So think 2 times before you spend 50 % of phone cost in sreen repair.
Thanks
Naveen

Nokia e-5 cant update location

Pls help! unable to update location when i wish to share location.

The apps displaying CPU speed on Symbian based phones are not displaying the actual CPU speed, but just a fixed system value that has no actual connection to the CPU speed, that a certain low-level Symbian API (Application Programming Interface) returns. Nokia to my experience never bothered to change that fixed value to match the actual hardware, so it is never correct on any device. Ignore the CPU speed info that such apps display.

New board for Software Updates - read this first!

Dear Nokia Support Discussions members,
we are happy to introduce this new section for discussing Nokia phone software updates with your PC or over-the-air.
Please use this board to discuss
- Nokia Software Updater PC application or over-the-air updates
- latest software versions for each product
- any changes you notice over previous software versions
- making a back-up of your phone data
- problems you may encounter with the update
etc.
First and foremost, Nokia Support Discussions is a meeting place for Nokia product owners. Here you can discuss Nokia products, ask for assistance and help other people by providing solutions. Nokia Moderators are here mainly to give assistance in using the boards and to keep the discussions on track.
However, these boards are also a feedback channel to Nokia and people from many different Nokia departments actively follow these discussions. Constructive feedback and criticism is valued and always welcome.
We at Nokia Support Discussions do not have any information about when new products are added to the update service - nor do Nokia contact centers. So you just need to keep checking the service webpage or the boards here. I am sure new products are announced here by our alert members within minutes after they have been added.
I wish to remind the community that posting any confidential information about Nokia product software versions will be deleted and may result in a permanent ban without warning.
Below is the introductory letter that we received from the Nokia Software Update Team - please read it for important information about new products and their schedule.
See you on the boards,
vandelay & Nokia Support Discussions Team
The Nokia Software Updater is a Windows application that enables you to update Nokia mobile device software (firmware) over the Internet using your PC. The application can be downloaded from the Nokia UK Product Support Internet pages at
www.nokia.co.uk/softwareupdate
The Nokia Software Updater offers the same updates you would receive at a Nokia Service Centre. The added advantage is the convenience, as you can now easily perform the update yourself from any location with an Internet connection, at a time suitable for you. Keep your phone software up-to-date, or fix a potential operation problem you may have by regularly updating your phone firmware.
In the future, every new S60 product will be compatible with the Nokia Software Updater, but at the moment the application is only available for selected Nokia devices including Nokia 6630, Nokia 6680, Nokia 6681, Nokia 6682, Nokia N70 and Nokia N72. During the autumn, the application will be available in different languages on different web pages and many other products will also be available for software updates.
The Nokia Software Updater has been made to be as customer-friendly as possible. All you need is a PC and the standard sales-pack data cable - no dongles, no adaptors, no fuss. A typical update takes around 30 minutes. Plus, you don’t need to wait for your device to be returned from Nokia Service Centre.
Regards,
Nokia Software Update Team
(letter dated August 21st, 2006)Message Edited by vandelay on 12-Oct-2006
09:12 AM
Message Edited by vandelay on 30-Oct-2007 02:11 PM
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

Read the comment!

N97 Major Touchscreen Issue

Hi
HELP!!
Since Friday the screen of my N97 has been all over the place. I touch one part and it's unresponsive, I touch another and it does something that I didn't ask it to do.
I figured out quite quickly that it was the screen calibration that had gone to **bleep** and although I had no clue as to why, I re-calibrated the screen. SUCCESS....for a few hours then the same happened again.
I re-calibrate the screen, everything works fine for a few hours then I have to do it all again.
I've re-flashed, soft and hard reset and still it's the same.
Had to resort to using my N95 at the moment until I find out if there is a solution or whether it is getting returned to Nokia under warranty.
Any suggestions would be helpful!!
If you found this post helpful, please click the green KUDOS star on the left
N70 -> N76 -> N79 -> N95 -> N95 8GB -> N97 RM-505 SW v20.0.019

HI,
about this problem discussion has been done in some post but i do not remember the topic.
i am facing this problem from past two months
1. May be applications running is too much try to close those apps which you are not using.
2. when you get this problem flip open phone and scroll if it works then opt for Offline profile and by flip close and using side lock turn off the screen. Hold for 5 to 10 minutes. It works for me.
3. After ten minutes slide open activate screen before going to other profile scroll your hand on screen from top to bottom and left to right in multi places.
I hope it will fix your problem temporerly, but Nokia should take care of it as it is a bug in new version.
Are you using tight trouser? May be this is also a problem, when screen is not locked and pressure applies on multiple location it get confuse about which application to process.
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Return to Nokia :)

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