Return to quiz not working

I'm having trouble with the return to quiz function in Captivate 7. I have tried a number of solutions to work around this but none seem to be working. I have a project with a series of course slides followed by a quiz. I have set some of the quiz slides to 'jump to' relevant course slides on failure and set the next button on those course slides to return to the quiz. I seem to be running into two issues:
when playing through the course slides for the first or subsequent times the return to quiz button seems to become stuck (on most occasions, not consistently). It does not progress to the next slide and the playhead indicates that the project has stopped playing. Hitting play on the playhead progresses the slide but it is a frustrating experience.
when taking the quiz, the remedial learning seems to work well the first time the quiz is taken but not once ‘retake quiz’ is selected. On retaking the quiz, the correct slide is jumped to on failure but instead of the return to quiz button sending the user back to the quiz, the button seems to function like a ‘go to next slide' button. The user then cannot seem to be able to return to the quiz.
Any help would be appreciated.

Check if you have perhaps changed your Quiz settings to disable Backward movement. That might account for your issue where Remediation is not working now.
Return to Quiz is designed to work with normal interactive objects such as Text Buttons, Image Buttons, or Shape Buttons, but NOT playbar buttons because Captivate does not allow you to script the functionality of the playbar buttons.
You will need to add a text button or similar to the remediation slide and set it's On Success action to Return to Quiz. If the remediation slide is NOT reached from a quiz question then that button will simply default to a Go to Next Slide action. However, IF the slide is visited as a result of a jump from an unsuccessful quiz question THEN the button's Return to Quiz action will kick in.
Be aware that using Return to Quiz gives your learners potentially unlimited extra tries on the quiz questions. And in doing so it can mean they get caught in an endless loop as long as they do NOT successfully complete the quiz question slide.

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