Return with credit only approval

Hi,
I have customized the workflow Order Flow - Return with Approval, for few orders which are credit only and must be approved in approval notification.
For these order no notification came and now they are in booked status and no credit memo is created, what should I do to so the notification should come again ?
The workflow is completed , weather I should re run workflow?
thanks,
/Zubair

Hi John,
For the user who has created the RMA, what are his profile option settings at site, responsibility and user level for the profile option OM: Notification Approver?
I assume you have already checked this but it's worth checking that the notification is being routed to whom you expect it to be routed !
Regards,
Jon

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tuolumne wrote:
Posiedon wrote:
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Return with credit only approval

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