Returned pdfs show blank fields, but data is there

After searching the forums, I've found this issue several times, but never saw a resolution...
I have an pdf form - Enabled - created with Adobe 9 Pro.
Often when a client returns the form to me, the fields appear blank. When I click on the field, the data is there and does appear, but then disappears again when I click away. When I print the returned form, it prints blank.
I orginially thought the common thread was that the client was using a mac, but I think this does happen occasionally with a pc user.
Attached is a live example of the issue, this one definitely submitted by a mac user.
Anxious to find a solution...
Thanks!

I have seen this happen when the user fills in the form on the Mac OS using Preview instead of Adobe Reader. The answer is to get them to use Reader.

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Returned pdfs show blank fields, but data is there

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