Returned product - Got No Refund! Adobe stole from me!

Adobe has stolen from me!
I contacted Adobe about a return in April of 2009.
They sent me a 'Letter of  Software Destruction' which had to be filled out. They also informed me to throw  away the software, in which I did.
I filled out the necessary form and sent it to Adobe along with my purchase  receipt on April 16, 2009.
It is now September 14, 2009 and I have still not been given my refund.
I have tried contacting Adobe seven times via email and have received no  reply.
I also contacted Adobe sixteen times via telephone. Every time I have sat on  hold for no less than forty five minutes. I am a single mom with two young kids  who also works two jobs. I honestly just don't have the ability to sit on hold  longer than that.
The bottom line is, I returned the software and did not receive my refund.  Therefore, Adobe has technically stolen two hundred dollars of my very hard  earned, and very tightly budgeted, money.
I am very upset by this!! I have been trying to contact Adobe for over four  months now. I am really starting to think this is deliberate.
Posting me experience on this forum is my first step.
My next step will be  filing a claim with the Better Business Bureau. I will also be looking into  getting legal representation.
This is theft and Adobe should be aware that theft is  illegal.
 

I really feel for you!
I can tell you that I went through the same deal with the whole "Letter of  Software Destruction".
I waited almost six months until I got my refund. That was after calling them  so many times I couldn't count anymore. I also sat on hold each time for at  least forty five minutes.
I would have to say that writing to Adobe online is completely useless so I would sugest not wasting your valuable time. I did  so ten times with absolutely no response whatsoever.
I hate to say it, but you have every right to be scared. Want to be even more scared? Go to The Better Business Bureau online and read  how many complaints there are about Adobe and refunds. It scared the hell out of me and I thought for sure I was screwed.
Your best bet is to call them. And when you do get a hold of someone, and  hopefully they speak English well enough for you to understand, threaten them!  Tell them you have read the complaints on The Better Business Bureau and that  you are in the process of writing your own complaint. You can also lie and tell them you have a very popular blog online and you are fully prepared to write about your experience. That sometimes works as well.
Also remind them that you did what they asked of you, that being destroying  the software, and that what they are doing is quite simply theft.
I wish you lots of luck! Keep me posted!
Take Care,
Amanda

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