Returning a 3 week old refurb MB
On the 8th of Feb I took delivery of my wifes new MB from the refurb store in the UK. Last week the case started to crack.
i have a MB, it's nearly 1 year old, it's now on it's 2nd case that is also cracking and needs to go back for another repair.
I thought Apple had sorted this issue, but judging by my wifes machine, clearly not.
I'm now not keen to retian my wifes new machine as I suspect we will have the same experience with that as I've had with mine. So I'm going to attempt to reject it for a complete refund.
Anyone know where I stand on this?
Called Apple, spoke to a lady, told her the new 3 week old Mb was cracking, got ready for a fight, she asked me to hold whilst she went to check out my options. Came back 2 mins later and said the best thing was for them to have it collected and a 100% refund.
Hmmm, I almost looked forward to the fight.
Similar Messages
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Two week old refurb i7 has "died"
I put died in quotes because it isn't totally dead. Here's what happened.
I had been using Safari for quite some time. I decided to watch a TV show I had in iTunes. iTunes was already running.
I selected the TV show I wanted to watch and double clicked. I got the spinning beach ball. Nothing else. I waited 10 minutes. Nothing else. I couldn't get any response from iTunes so I Forced it to close.
I tried to re-run iTunes. It displayed a message saying the library was either locked or had been moved.
I opened Finder to look at my music folder. It was empty but an info on it said there was 59GB which is about correct.
I tried to restart. That didn't work. I waited for 10 minutes and didn't get a restart so I forced the shutdown by holding the power button for 5 seconds.
The i7 appeared to boot normally. Both displays came up with the correct images. Finder popped up showing that the music folder was now populated correctly. I moved the mouse to open the iTunes subfolder. The mouse moved OK but mouse clicks were not acknowledged.
In fact, nothing except mouse movement was available...no keyboard commands, no left click or right click responses. I could tap the power button and the i7 went to sleep. Press the space bar and it woke up. Still no response to mouse. In fact, the Dashboard wouldn't even come up. I have it set to autohide.
I couldn't shut down because no response, so I hard reset it again. It again booted normally with the same results.
I attempted a Safe Boot. When the box asking for my password came up I couldn't type into it. The keyboard wasn't recognized.
I tried clearing NVRAM, rebooted...same. Reset PMU, rebooted...same.
I then booted from a backup disk I made with SuperDuper a week or so ago. Exactly the same symptoms, can't get the dashboard up, mouse moves but no response to mouse clicks, no response to keyboard commands.
Any ideas?Ok, I'm typing this on my i7 so obviously I have 'found' the problem. I typed the original post on my MacBook Pro. When I finished typing and posting (several minutes) I noticed that the Backup boot was now operating normally. I let it finish installing software updates and rebooted.
Same problem. I said...that sounds like a timeout problem. I immediately unplugged my three external FW800 drives from the FW port and the system magically came alive.
Guess I'll have to troubleshoot further to find out which drive is messing up. -
I have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced. But it still
I ran the diagnostics suggested in Macbook Pro Running Slow and Overheating, High kernel_task CPU Usage. Results below. Any help would be great.
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Model: MacBookPro11,1
USB
Dell USB Optical Mouse (Dell Inc.)
System diagnostics
2014-09-20 PluginProcess spin
2014-09-20 PluginProcess spin
2014-09-20 iTunes spin
2014-09-22 PluginProcess spin
2014-09-22 PluginProcess spin
2014-09-25 PluginProcess spin
2014-09-26 Google Chrome spin
2014-09-26 Google Chrome spin
User diagnostics
2014-09-20 CalendarAgent crash
2014-09-22 DashboardClient crash
Kernel messages
Sep 26 17:21:23 IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 4)
Sep 26 17:21:35 IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:21:35 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:21:35 IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:21:47 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 7)
Sep 26 17:21:47 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:21:47 IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:22:01 IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 7)
Sep 26 17:22:01 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 2 (rounded time weighted average 3)
Sep 26 17:22:01 IOPPF: Sent gpu-internal-plimit-notification last value 2 (rounded time weighted average 3)
Sep 26 17:22:21 IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 9)
Sep 26 17:22:21 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 4 (rounded time weighted average 3)
Sep 26 17:22:21 IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)
Sep 26 17:22:34 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 8)
Sep 26 17:22:34 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:22:34 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:22:47 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
Sep 26 17:22:47 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:22:47 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:01 IOPPF: Sent cpu-plimit-notification last value 7 (rounded time weighted average 7)
Sep 26 17:23:01 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:01 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:12 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
Sep 26 17:23:12 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:12 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Extrinsic daemons
com.adobe.fpsaud
Extrinsic agents
com.google.keystone.user.agent
launchd items
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
Library/LaunchAgents/com.apple.FolderActions.enabled.plist
(com.apple.FolderActions.enabled)
Library/LaunchAgents/com.apple.FolderActions.folders.plist
(com.apple.FolderActions.folders)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Startup items
/Library/StartupItems/TuxeraNTFSUnmountHelper/TuxeraNTFSUnmountHelper
Extrinsic loadable bundles
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Tuxera NTFS.prefPane
(com.tuxera.ntfs.mac.prefpane)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
User login items
iTunesHelper
Google Chrome
Restricted user files: 45
Elapsed time (s): 75 -
i have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced.The issue still remains
I ran the diagnostics suggested in Macbook Pro Running Slow and Overheating, High kernel_task CPU Usage The results are below.
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Model: MacBookPro11,1
USB
Dell USB Optical Mouse (Dell Inc.)
System diagnostics
2014-09-20 PluginProcess spin
2014-09-20 PluginProcess spin
2014-09-20 iTunes spin
2014-09-22 PluginProcess spin
2014-09-22 PluginProcess spin
2014-09-25 PluginProcess spin
2014-09-26 Google Chrome spin
2014-09-26 Google Chrome spin
User diagnostics
2014-09-20 CalendarAgent crash
2014-09-22 DashboardClient crash
Kernel messages
Sep 26 17:21:23 IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 4)
Sep 26 17:21:35 IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:21:35 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:21:35 IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:21:47 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 7)
Sep 26 17:21:47 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:21:47 IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
Sep 26 17:22:01 IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 7)
Sep 26 17:22:01 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 2 (rounded time weighted average 3)
Sep 26 17:22:01 IOPPF: Sent gpu-internal-plimit-notification last value 2 (rounded time weighted average 3)
Sep 26 17:22:21 IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 9)
Sep 26 17:22:21 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 4 (rounded time weighted average 3)
Sep 26 17:22:21 IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)
Sep 26 17:22:34 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 8)
Sep 26 17:22:34 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:22:34 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:22:47 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
Sep 26 17:22:47 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:22:47 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:01 IOPPF: Sent cpu-plimit-notification last value 7 (rounded time weighted average 7)
Sep 26 17:23:01 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:01 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:12 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
Sep 26 17:23:12 IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
Sep 26 17:23:12 IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Extrinsic daemons
com.adobe.fpsaud
Extrinsic agents
com.google.keystone.user.agent
launchd items
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
Library/LaunchAgents/com.apple.FolderActions.enabled.plist
(com.apple.FolderActions.enabled)
Library/LaunchAgents/com.apple.FolderActions.folders.plist
(com.apple.FolderActions.folders)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Startup items
/Library/StartupItems/TuxeraNTFSUnmountHelper/TuxeraNTFSUnmountHelper
Extrinsic loadable bundles
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Tuxera NTFS.prefPane
(com.tuxera.ntfs.mac.prefpane)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
User login items
iTunesHelper
Google Chrome
Restricted user files: 45
Elapsed time (s): 75 -
Options after new phone stolen (had for two weeks), and refurb doesn't work?
Back in November, I ran into some bad luck with Best Buy phone insurance, and wasn't due for an upgrade with Verizon until March. Long story short, I went into a Verizon store on Black Friday weekend to see what my options were, and walked away with a brand new Droid Maxx for only $40. It counted as my new upgrade, and I was thrilled.
Not two weeks after purchasing the new phone, it was stolen from me. I contacted the Asurion insurance company and shelled out $150 to have another phone overnighted to me. Much to my surprise, they sent me a refurbished Maxx with a small crack in one corner - clearly a great deal older than my two week old stolen phone. I decided to give the phone a chance, since I didn't have enough money for other options.
Now, nearly three months later, this refurb is not working out at all. The crack has grown, I can't do any hands free or voice activating calling/navigation, the speakers cut out periodically, and most of the time I can't hear out of them to the point where I have to use speaker phone, and then the people I'm speaking with can't hear me. To top it off, the usually fantastic and long battery life I enjoyed on the original phone are NOT present on the refurb. It lasts half as long, when it does bother at all to charge.
I work for a hospital and need to be on call nearly every day, and the needless quirks on this phone are making it very difficult to do so.
I am at my wits end, and would like to know what my options are. I did not pay almost $200 to insurance to have a subpar refurb for the next two years, and I cannot afford to pay $150 to Asurion for another refurb. If my money goes anywhere, I would like it to go to something that will last me the next two years. I realize that I am very lucky to even have a nice phone, but it is not meeting my needs and is risking my day job when the hospital can't get ahold of me readily.
What are my options? I am on family plan. Should I pull my number off the plan for my own? Try to qualify for Verizon Edge? Or take my number to another provider that will give me a new contract and a new phone? Thank you for your help in advance!You should have arranged return of the damaged replacement to begin with right then. Too late for that though. At this point, you can buy a used phone on Swappa.com or elsewhere that is compatible to Verizon or buy full retail. I don't they will let you Early Edge right now being so close to having just upgraded.
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I now no longer have any storage and it is only 1 week old!!
For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal. -
rMBP: Sometimes, after having been shut down, i have to press the power button several times before the machine starts up. It's 3 weeks old, and this has happened 2 times now. Is there something wrong with my rMBP?
Did you purchase the Mac new?
You have 14 calendar days from the time your items are delivered to initiate a return as noted here.
Even though you are past the 14 day limit, if it were me, I'd take the Mac back and explain what's going on. Your Mac should work out of the box.
message edited by: cs -
Ipod a week old, stops playing, artwork, videos go pink.
...pretty much as i have written in the title, got bought a new skin for my ipod, walked..jumped on the bus home..played three songs..then stopped..glitched over which song it was going to play...then suddenly i ouldnt pick any song as it would revert back to menue, all the artwork has turned pink.
is it worth returning the ipod...or will a full restore reduce the likleyhood of it happening again...it's only a week old, used it all week. not chuffed!Hi, Tjblue8!
Have you tried resetting your iPod? Hold the Menu and Center buttons at the same time for about 5 seconds (maybe more) until the Apple logo pops up.
Hope this helps! -
Xperia Z3 3 weeks old not charging...
Really regret going from iphone to sony.... my 3 weeks old xperia z3 will not charge..happend over night.. woke up this morning and the phone had not charged. Battery keeps going down.. its on 21 % now. was at 32% when i put it to charge.. also tried it with pc, file transfer works.. but not charging.. also tried another cable and charger.. nothing... i have tried the power button and volume up trick, nothing.. Im guessing i will have to send it in for service allready ? had iphone all my life.. never experienced any problems exept broken screens
You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman -
I have a week old ipod touch 8g and the screen is now completing white and I can not do anything at all with it?
But when you load 6,5Gb on it, will that work or does is say its already full ( with the 3Gb )
If not, I would return it to the apple store ( if possible ) -
i have just purchased a new ipod classic about a week ago and it wont play certain songs/albums and stops them halfway through the track. if you fast forward past the spot it plays and it plays perfectly on itunes and on my old i[od. any ideas?? HELP
Since the iPod is only a week old, I would consider returning it to Apple or wherever you purchased it from and showing them what is happening. If they decide that the unit is faulty, they'll swap it out for you at no cost.
B-rock -
Week old macbook (white) will not read discs and ejects after a few seconds
Hello, my mother got her macbook a week ago, and while I was at school this week she hardly used it. I've come home today with my office mac 2008 disc and while trying to install I learned her macbook would rather spit the disc out than read it (does not even show up on the desktop). I know for a fact that the disc is not the problem, seeing as I just loaded it on my macbook earlier this week. I'm about an hour and a half away from an apple store so visiting is sort of an inconvenience. However Best Buy is about 10 minutes away, but I'm not sure if my apple care insurance will work there. Any ideas on how to fix it? Thanks in advance guys.
Apple has a 14-day return policy, so if the MacBook is only one week old I think it would be worthwhile to make the hour and a half journey to get a replacement, if necessary. For me, that would be better than taking it in for repair. Of course, while you're at the Apple Store they will take a look at it and perhaps they can quickly correct the problem rather than replace the MacBook.
Bob N. -
My first kernel panic -- on my 3 week old MacBook
I just had my first kernel panic -- on my 3 week old MacBook. I just downloaded CoconutBattery last night. Do you think that could've caused this? To add insult to injury, I just called Apple, and Apple Care is already closed at 5:20 PST. Lame.
Here's the log. Does anyone have any suggestions on what may have caused this? thanks
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x0011fa0d, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x0106b000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x03b96a78, ECX: 0x03000006, EDX: 0x00000450
CR2: 0x00000000, EBP: 0x21203d48, ESI: 0x06674c44, EDI: 0x00008000
EFL: 0x00010006, EIP: 0x0011fa0d, CS: 0x00000008, DS: 0x004e0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x21203b68 : 0x12b0e1 (0x455670 0x21203b9c 0x133238 0x0)
0x21203bb8 : 0x1a7bed (0x45ea20 0x11fa0d 0xe 0x45e1d4)
0x21203c98 : 0x19e517 (0x21203cb0 0x206 0x21203d48 0x11fa0d)
0x21203ca8 : 0x11fa0d (0xe 0x48 0x2ab0010 0x2ab0010)
0x21203d48 : 0x12049d (0x8000 0x16d1438 0x5360c0 0x3b96a78)
0x21203d98 : 0x120d34 (0x6674c44 0x3000006 0x450 0x64)
0x21203df8 : 0x127206 (0x4122edc 0x3000006 0x450 0x0)
0x21203f08 : 0x196afc (0x21203f44 0x0 0x0 0x0)
0x21203fc8 : 0x19eb34 (0x3bd9640 0x0 0x10 0x0)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffec98
BSD process name corresponding to current thread: Safari
Mac OS version:
9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBook3,1 (Mac-F22788C8)Just had my second kernel panic. Do you think I should return my MacBook? I never had one kernel panic for the 3.5+ years I owned my iBook G4.
Sat Dec 29 02:42:10 2007
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x0014042f, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000008, CR3: 0x0106b000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x03b6d49c, EDX: 0x03b6d4a4
CR2: 0x00000008, EBP: 0x21077cc8, ESI: 0x04f9d7d4, EDI: 0x03b6d4a0
EFL: 0x00010002, EIP: 0x0014042f, CS: 0x00000008, DS: 0x03a70010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x21077ab8 : 0x12b0e1 (0x455670 0x21077aec 0x133238 0x0)
0x21077b08 : 0x1a7bed (0x45ea20 0x14042f 0xe 0x45e1d4)
0x21077be8 : 0x19e517 (0x21077c00 0x0 0x21077cc8 0x14042f)
0x21077bf8 : 0x14042f (0xe 0x21070048 0x14940010 0x10)
0x21077cc8 : 0x127e7e (0x3b6d49c 0x4f9d7d4 0x21077cf8 0x122aa8)
0x21077cf8 : 0x127fdd (0x4f9d7bc 0x3b6d460 0x400 0x1494c000)
0x21077d78 : 0x14cd05 (0x298d088 0x914b 0x5cf76ac 0x5cf76c0)
0x21077db8 : 0x12d165 (0x5d087a0 0x5cf7690 0x0 0x0)
0x21077df8 : 0x126247 (0x5d08700 0x0 0x24 0x21077ee4)
0x21077f08 : 0x196afc (0x21077f44 0x0 0x0 0x0)
0x21077fc8 : 0x19eb34 (0x2e78720 0x0 0x10 0x2e78720)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb02207b8
BSD process name corresponding to current thread: LaunchCFMApp
Mac OS version:
9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBook3,1 (Mac-F22788C8) -
Week and a half old iPad Air crashes with light usage of youtube, netflix and safari pages with video links to youtube and vine. The consistency of problems with videos has led me to determine that it must be bugs with iPad Air. Anyone else having this problem?
Details: iPad Air 16gb wifi, have only used about 25% of space and always close all apps before opening another. I also have only had a max of two tabs open on safari of basic internet surfing (i.e. A google search page, or imdb for example). These crashes are annoying as sh......em74 wrote:
These crashes are annoying as sh......
I can well imagine that they are.
I would backup, restore to factory settings, restore from the backup and then try again. If that fails, restore again but do not use the backup - restore as new. If the iPad functions OK as new, then slowly rebuild the iPad adding your apps, music etc, methodically to see if you can pin down what might be causing the problem.
if all of that fails, it's time to schedule an appointment at an Apple a Store (must be done online) and have them take a look, or of it is lees than two weeks old, just return it for a refund and buy another one. -
Week old Macbook Pro 13" Mid 2010 alread has pixel out
I noticed the other day, I've already got a pixel out on my screen on my week old 13" MacBook Pro Mid 2010. Is there any quick fix to this or am I going to have to call Apple and send in my macbook after I pretty much just got it? Also, am I going to need to back up anything on my macbook before I send it in, or will they even mess with anything except for the screen? Thanks!
I would definitely check the defective product/return policy from where you bought it (if you didn't get it from Apple directly). I know that in the past it has been "acceptable" for a laptop or LCD display to have a couple of dead pixels, and store or manufacturer returns/replacements were only issued if there were a certain number of them (I've seen a minimum of 5 to 9, depending on the manufacturer) could be proven dead.
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