Returning a customized satellite laptop

hey everyone,
i ordered a customized satellite laptop over 2 weeks ago. it will be arriving at my house on wednesday via fedex. i broke down and ordered a better priced one from newegg...i was just tired of waiting.
toshiba says that their laptops are subject to a 15% restocking fee. any tips on how i get the laptop returned without getting hit by the restocking fee? again, i have not gotten it yet.

ChristopherC wrote:
That is very good news and goes to show that Toshiba does respond to customer needs even when they don't have to. This is one reason Toshiba has had consistently good ratings from Consumer Report's user surveys. Hopefully some of the more rabid posters on this site will see your experience and take heart. Or at least tone down their heated rhetoric. Thank you very much for posting your experience.
Nearly every laptop that I have bought for myself and family has been a Toshiba and we have never had issues. The laptop I bought my Uncle had some sort of power failure though. Toshiba fixed it for free and had it back to him in approximately 2 weeks. I am looking forward to my new Satellite. It comes today!

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Toshiba-Satellite Laptop Model C655-55225 stopped working after 90 days

I purchased a Toshiba - Satellite Laptop on 9/30/2011, it completely stopped working on 1/5/12. The laptop was not even used until 12/25/11, as it was a Christmas present for my husband. I called Customer Service at Best Buy because Toshiba Customer Service has been of no help, only to be told to call Toshiba. When I called Toshiba the first time they had us run some diagnostics on the laptop, which did not help at all. The computer will not even power up. Please keep in mind this laptop was gently used and well taken care of for the two weeks it was in use. There were no bumps, drops, virus or spills. I have spent a small fortune on products at Best Buy this holiday season and this is how they treat their customers? They offered no suggestions or help at all with a product they sold or offered to intercede with Toshiba. I can tell you with all certainty I will never buy another Toshiba product nor darken a BestBuy entryway. The customer service is equally awful with both companies.

Did they give you any other reason why they wouldn't send it out? It is a pretty common procedure to send it out under manufacturers warranty and I am surprised they would shoot you down. Did you talk to geeksquad or just customer service?
Crystal
Superuser
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My opinions do not in any way shape or form represent Best Buy's Official decisions.

Exicse treatment in case of returns from customer

Hi Experts
- How the exise reversals happen in case of customer returns?
- What are the accounting entries?
- What are the process steps in SAP?
Warm regards
marias

Hi,
For Excise Reversal in case of Customer Return, follow the below procedure;
Go to J1IH for Excise Duty Reversal for the Materials returned by Customer
Here Select option u201CAdditional Exciseu201D
On the Selection Screen put following Details;
u2022     Document Number u2013 Material Document of Return Delivery
u2022     Document Year - 2007
u2022     Company Code u2013 6100 i.e. XYZ India Pvt Ltd
u2022     Plant - 6105 i.e. XYZ Plant
u2022     Excise Group u2013 05 i.e. EXCISE GROUP FOR XYZ Plant
u2022     MODVAT A/c Selection u2013 u201CRG23Au201D
u2022     And Press u201CEnteru201D button
On this Screen click on u201CDetailsu201D Button
Now put the details like Material Code, Material Description quantity, Batch, Excise Duties like; BED, ECS, SECess, etcu2026 and Click on u201CDetermine G/L Accountsu201D button to verify the Excise Posting.
Excise Posting will be popped-up with A/c entry
Now click on u201CSave/Postu201D button to post the Excise JV Document.
Again pop-up screen for the Excise G/L Accounts will appear, Press u201Centeru201D and confirm the screen.
System will generate the Excise JV Document, Accounting Document and Part2 Serial No.
Accounting Entry: -
Excise Duty Paid A/c - Cr
CENVAT Payable A/c - BED - Dr
CENVAT Payable A/c - ECS - Dr
CENVAT Payable A/c - SECess - Dr
It will be reversal of Outgoing Excise Invoice of Sales.

Third party returns from customer to vendor (Urgent)

Hi,
We have an urgent requirement regarding an issue with third party returns from customer.
The scenario required is as follows :
When the customer returns the goods in Third party proccess the goods should be directly returned to the vendor instead of receiving into our plant .
How can we map this bussiness proccess?
Currently the returns are handled as per the standard SAP proccess ie.,
Customer returns the goods> Return order is created>Return delivery created (PGR)>Credit memo created.
In this case we are receiving goods into our plant .

Hi Shrikant
1. If delivery of goods is the only issue then you can ask customer to make invoice with Invoice to your company address and Delivery address as the vendor address. Practically it is possible.
2. Then you can make corresponding entries in SAP and regularise it.
Thnx
Nilesh

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Return of customer job work

Hi gurus,
i have another scenario regarding return in customer job work,
if a customer is sending us a material for painting we are taking that material as customer job work where we follow the following steps
sales order--goods received of raw materialproduction planning- delivery---- invoice
now say if the customer finds that the outcome was not satisfactory then he is going to return the finished material back to us and again we will make it proper and send it back to the customer and we have to deliver it free of cost or may be we will take some charges.
so can any one tell me how can i map this job work return scenario.
looking forward for your reply.
Regards,
Subhrangshu

hi,
there is an process called REWORK ORDER in SAP BB.
please check under the name of V45
there is a BLOG written by brahmakumar please check it
this might be help ful to you.
regards,
balajia
Edited by: balaji timmampalli achari on Nov 13, 2010 3:41 AM

Movement type 453 (Transfer posting to own stock from returns from customer

Hi all,
I have problem in goods movement type 453 (Transfer posting to own stock from returns from customer)
it picking from from profit center from in material master under sales:general/plant tab but we need picking from based on account assignment group in the material maser sales org.2.
Other movement types are picking from based on account assignment group only . for that what i can do please help me on this.
K.Satish

Hi,
In Co controlling are the automatic account assignment is only the default and it on the Priority.
if you think what is picked up from the mm is wrong.
the best way out will be to go with the substitution rule.
based on the movement type use the rule.
hope this is clear , assign points.
With regards
Krishna

Can I know what is the process for us to do Good Return from customer?

Can I know what is the process for us to do Good Return from customer?

hi
this ques need to be posted in sd forum..
to answer this u can use order type RE to create Return order and then u can do the goods receipt..
or u can use the process mentioned in first reply.
regards
CMM

Stock relevant inspection lot with return from customer

Dear Gurus,
What settings should I make so that when I make a sales order return from customer, I get a stock relevant inspection lot. What is available for me now is these 2 options:
1. To activate insp. type 06, and upon return, the stock will fall in the returns logic in the storage location, and an inspection lot will be created, but it is not stock relevant.
2. To activate insp. type 05, the stock will fall in the returns logic in the storage location, after that transfer from return to quality using mvt type 457, upon this transfer a stock relevant inp. lot is created.
Both solutions are not suitable for me because for the first option I do not have a stock relevant inp. lot, and for the second option, I loose the refernce to which customer this lot is relevant, and this information is very important for the process.
Regards,
MaX

Hi MaX,
Well I would suggest to with 1st method as this is standard practice.
No doubt you can have option to inward the material for customer returns directly in to quality inspection also. Follow the following steps.
1.     Assign inspection type 05 in material master
2.     Deactivate inspection type 06
3.     Go To transaction VOV6
4.     Double click on appropriate schedule line category that you are using for your return process
5.     Change movement type there to 655. i.e. returns to quality inspection stock
6.     Run a cycle. As a result of this stock will be posted to QI with stock relevant inspection lot
7.     You can record results and post stock with UD as in normal case of GR.
8.     Do not forget to check the effect of accounting and controlling document for this movement with your FI consultant.
Regards,
Anand Rao

QC upon Return from customer

Hello everyone,
I had an issue regarding performing quality check upon returing delivery. Let me explain the situation.
My sales happen from Plant 2 (it is not the manufacturing plant or the plant wher QC happens) Manufacturing and QC happens in Plant 1. Upon return from customer, The return material arrives at Plant2. No QC takes place here. The returned material is transported back to Plant 1 where QC takes place and finally UD takes place
Am finding it hard to map this scenario. Coz, if i have the corresponding inspection type(06:Inspection for returns from customer) in plant 2 then inspection lot is generated in plant2. Whereas no inspection takes place here but in plant1.
So please suggest a solution to this.
Any help would be appreciated.
Sincerely,
Aji

Hello There,
Thank you for your replies but still the issue cant be resolved as such. I cannot have Delivery at Plant1 because actually delivery is happening at plant 2(Distribution Plant) and accordingly return delivery is also occuring here. So this solution is not feasible.
Sujith I agree, you can create a manual inspection lot upon return. But since QC is not performed where Return delivery is actually taking place, there is no point raising an inspection lot at that plant. Moreover upon return, the quantity goes to "Return" Stock. This has then to be trasferred to the manufacturing plant/QC plant. So what i do is, to transfer the material to return stock of the QC plant. Here, how can i raise a inspection lot for qty which has been stock transferred ( to "Return stocK") in the QC plant?
Any suggestion is greatly appreciated.
Sincerely,
Aji

Return from customer to unrestricted stock

Dear Expert,
is there is a way to make the return from the customer from return order to be back to unrestricted stock

Hi,
No, you can't make the return from customer to the unrestricted stock directly! At least the returned stock must go to the return stock, this is the standard process. After confirmation with quality departement, you can decide the returned stock goes to unrestricted stock, block stock or srcap directly! That's it!
Good day
Tao

ITunes causes DVD drive to fail in Toshiba Satellite laptops

This seemed unlikely to me and I was wondering if anyone had any similar experiences and/or suggestions.
This morning I discovered that the DVD drive on my Toshiba Satellite laptop wasn't working - Device manager said it Failed to Start (code 10). I called Toshiba and they asked what was the last thing I'd done on the PC. When I said, "Updating iTunes," they said that was the problem, due to an interaction between iTunes and Toshiba Satellite laptops.
Sure enough, uninstalling iTunes fixed the DVD drive.
So now I have to install / uninstall iTunes every time I want to update my iPod

Another thing to check on is a device filter conflict:
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(One of the applications I' seen conflict in this way with iTunes on a Vista system is HP memories Disc Creator Software, which comes bundled with some HP digital cameras.)
... however, if you're still getting no CD/DVD drive with just the iTunes filters in place, you may be one of the unlucky ones who are getting the issue discussed here:
Optical drives not recognized in Windows Vista after installing iTunes 7
Although it wouldn't necessarily be a short-term thing, keep an eye on that document for updated information about the issue.
In the short term, one workaround might be to use a different application to rip the CDs, and then use the "Add to library" function to get the ripped files into your iTunes. (That way you wouldn't have to continually uninstall/install iTunes.) The following document might be of some help with that:
iTunes: About the Add to Library, Import, and Convert functions
EDIT: sorry Jason, didn't notice you'd already replied here. Didn't mean to butt in.

How to create COGSuFF0Cwhen goods was returned from customer

Hi,
    goods which deliveried from nonvaluated sales order stock was returned from customer and reduce revenue and AR.
so, we need do following process：
    create returned sales order〉delivery note and goods receipted-〉billing
the goods can be receipted in sales order stock ,and can be invoiced .
but how to create COGS with returened sales order for nonvaluated sales order stock?

Hi
T-CODE :MR21 ，It is used to change the standard price ，we are in the environment that make to order with nonvaluated sales order stock ，so donu2019t need do standard coting .
I konw : With a nonvaluated sales order stock, inventory changes are not reflected in Financial Accounting. The sales order stock is settled to Financial Accounting only after results analysis and settlement of the calculated values (results analysis data) .
for normal process , if billing was created ,then do results analysis and settlement of the calculated values ,COGS will be post in financial accounting
for returen prcoess :
1. created returen sales order and referenced origin billing document.
   2. create delivery note and goods receipted in sales order stock which was deliveried to customer stock
3. create billing document and revenue posted in financial accounting
   4. do results analysis with returen sales order ,the system show error message:               W     KJ     816     No object was selected
     when used the orign sales order to do results analysis ,but without any change to save !
how to post COGS in financial accounting ,when goods was return from cusromer in the environment that make to order with nonvaluated sales order stock ?

HDD has failed on my Satellite laptop

Hi there please help! I have a satellite laptop which was purchased in September 2013 with windows 8 OS the hard drive has failed what can I do to fix this?
Any help is appreciated

Hi,
My Toshiba was also new - an L5od-b-13p, a gift on Christmas day. Just tried to switch it back on from Hibernation mode and discovered that the power light is on, Capslock and NumberLock on and no screen switching on. It doesn't sound like the HDD is engaging. I can't take the battery out in order to reset it - with only three lights showing it's going to take a very long time to fully discharge the battery.
Can any users offer any help here please?
thanks

SD Problems In Satellite Laptop

I purchased a Satellite Laptop with a built in SD Card Reader. When I insert a card in the reader it goes through the motions of reconizing it, identifying what size the card is and then pops up with a window that says that the card needs to be formated. When I tell it to format it after, a few seconds another window pops up that says windows could not format the card. The card is not locked and I have tried many different cards and get the say action every time. I have tried copying a file from my hard drive to the "E" drive and again it pops up and says that card must be formatted and won't let me copy or format it. Any suggestions It is a Satellite A205-S5879
Thanks
Tom
Message Edited by ioptfm on 01-18-2009 06:19 PM
Solved!
Go to Solution.

Thanks for your reply........I downloaded and installed the driver you indicated and I get the same message. When I insert the card I hear the familiar sound that a new device is found, but it does not open up the usual window that ask what I want to do with the file. When I go to my computer it shows the drive as E and that there is a SD card inserted and when I click on it the message pops up that it needs to be formatted.......when I try to format it begins the process and then another window pops up that says windows was unable to format. I've tried many differnt cards from 256 up to 2 gig and get the same results.

Returning a customized satellite laptop

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