Returning a Zen micro to Dix

I am about to return my Zen micro for the second time (Usual headphone nonsense). I bought the unit in Dixons, who to their credit swapped out the faulty unit without issue. What I want to find out is if anybody has returned a zen micro to Dixons and managed to get it swapped for an alternati've make/model of MP3 player?

... not very cheaply!
You need an auxiliary input converter that uses your factory stock radio's CD changer input. Basically, it will fool the the radio into thinking a remote CD changer is plugged in. In turn, you then have your mp3 player wired into this converter via RCA jacks. Routing the cable(s) out through the dash sounds a bit tricky, and might be the job for someone good at custom auto work.
Here's one from Logjam (seem to be quite popular on the internet):
http://www.logjamelectronics.com/blitzhonsnyitiv.html
I'm actually looking at doing the same with my 2005 Civic. It's a bit cheaper for me ($49 on that site). I'm just a little apprehensi've right now about taking apart the dash of a brand new car that I've only had for a month, with the car under warranty and all. I guess I'm just afraid that if I had to take the car in due to an unrelated problem, I might catch some flak about voiding my warranty for everything dash related.

Similar Messages

Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
-Updating Firmware for Zen Micro
-Going into rescue mode and cleaning up, Formatting, reloading firmware, and rebooting.
-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
Windows XP Professional SP2
Creative Zen Micro Firmware .02.05
USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

Zen Micro WMP10 playl

please explain me how to create playlist that with mp0 that can work with my micro

You're not alone. Many of us are having the same problem with the v2 firmware. Some of us have added our system information to the following thread to assist Creative with diagnosing the problem:
http://forums.americas.creative.com/...essage.id=7473
Unfortunately it has been a month since the firmware was first released, and there hasn't been any indication that Creative is going to release a patch, or is even acti'vely working on the issue. I'm losing my patience and will probably return my Zen Micro to Amazon before the return period expires. The Zen Micro is a great piece of hardware, so I'm very disappointed.
Message Edited by kelly on 0-27-2005 08:52 AM
Message Edited by kelly on 0-27-2005 08:53 AM

Zen Micro-WMP10 Probl

Whenever I try syncing music to my zen micro using wmp 0, it will occasionally freeze. its getting extremely annoying. on certain songs (not always the same songs, so its not the file thats damaged) the syncing will reach 00% and just stop. after quite a bit of time, a message pops up that says:
*The I/O operation has been aborted because of either a thread exit or an application request.
Does anyone know what the problem is? Im using Windows XP, running SP2, and using the second firmware (v.2. something) please help, im considering getting an ipod mini now cuz i've had so many freezing problems.

You're not alone. Many of us are having the same problem with the v2 firmware. Some of us have added our system information to the following thread to assist Creative with diagnosing the problem:
http://forums.americas.creative.com/...essage.id=7473
Unfortunately it has been a month since the firmware was first released, and there hasn't been any indication that Creative is going to release a patch, or is even acti'vely working on the issue. I'm losing my patience and will probably return my Zen Micro to Amazon before the return period expires. The Zen Micro is a great piece of hardware, so I'm very disappointed.
Message Edited by kelly on 0-27-2005 08:52 AM
Message Edited by kelly on 0-27-2005 08:53 AM

Zen micro earphones don't make a connect

Hi - almost since the day I got my Zen micro I've noticed that the earphones don't quite make a connection. The problem has gotten increasingly worse to the point that sometimes I hear nothing at all. I tried other earphones and the same thing happened. The earphones that came with the MP3 player work fine in other devices - so its not the earphones... its the Zen Micro.
I was in an elevator the other day and 2 total strangers asked me how I like my Zen Micro. I said "I like it, except..." "The earphones?" they replied. It seems they had the same problem. This one guy said he had to return his Zen Micro twice. It appears to be a problem that happens often with this unit.
Has anyone else had this problem and what did you do about it's What's the point of having this device if I can't even use it's (It was bought in August and given to me in September as a gift.)
Thanks.

yes..i have been having the same problem. First it was not as bad but as time has gone on it has been getting worse as today when i was listening to it 85% of the time it was just not working. I am very disappointed as it is not the first problem i have had (USB-which i managed to fix). Can anyone pls help us with this problem?

Zen Micro wont work at all plz help, or im gonna return

When i charged my zen micro, i turned it on, and then it displays the title screen: Creative
Then it just stays there, how long is it supposed to take to load?Message Edited by Kyler on 07-3-2005 05:08 AM

I bought a Black 5GB Micro and after about 3 Weeks it froze. After I rebooted it (removing and reinserting teh battery) it stayed stuck on the Creative logo. Going into rescue mode (holding the power button to the left, taking out the battery, reinserting it and then letting go of the power switch) was useless because it would just freeze when i tried n e of the options. I took it back to the store and they gave me a new one, it's been working great ever since.
So, Short Answer: If rescue mode doesn't work just take it in, it's pooched.

Can I Return My Zen Mic

I bought my Zen Micro on April 3, 2005 and I hate it. Can I return it's PLEASE GOD SAY YES!

tganani wrote:
Does this mean you'll be departing Creative's forums?PLEASE G*D SAY YES!(With our luck he'll probably be getting a Touch)
NAH!! I'd suggest he get a MediaGear Songbank. Mwuahhahhahhahha!!!

New Zen Micro will NOT connect!

Hello all,
I just bought a Creative Zen Micro player. I installed the software, charged the battery to full and guess what.....the Creative software does not recognize my player as being connected. And yes, I've checked device manager to see if it appears. It does, with the correct name and everything. So what is the problem? I've read other messages on this forum about this problem but it usually seems to be a problem after installing a new version of firmware. But this hasn't been done in my case because I haven't been able to get the stupid thing connected in the first place.
I'm confused as to what to do next. I've tried resetting it by removing the battery and then holding the power button but this hasn't worked either. I first was using a usb hub to connect but after reading that you should avoid this, I tried plugging directly into a usb port on my machine. That also didn't make a difference. I've unistalled the player from the device manager about 5 times and reinstalled it. I've tried reinstalling the creative software/drivers about 5 times and no resolution. I've followed instructions from the Creative website step by step as the proper way to install the software but nothing works. I'm extremely disappointed to bring home a product that does not work out of the box. Oh, and yes I have Windows XP Pro so the OS isn't the issue here. I guess I will just return this useless product unless someone else has another idea that I could try. I'm really at my wits end.
Thanks for listening to this short novel,
Drawn-a-Blank

The software that will not recognize the player is the Zen Media Explorer and Media Source. I'm not sure what firmware I have and I can't check since I'm not at home. But, I can't install new firmware even if I wanted too since it won't connect. However, I have downloaded the lastest drivers but I don't think I've installed the lasted version of Zen Media Explorer, so I guess that is one other option.
Message Edited by drawn-a-blank on 07-23-2005 09:30 PM

Zen Micro:The Full Story - Working ? Broken ? Happy or Sa

Ok i realise that there are a lot of people having problems with their Micro's so lets see how this all equates shall we ? I suggest we :
. How many Micros have you had so far?
2. Are you happy with your current Zen Micro?
3. Please list all problems you have had (either hardware/software) with any of your Micros.
4. If your Micro needed returning, what did you do?
5. If you have had a problem tell us the experience you have had from Creative Support (good or bad)
I will try to keep a tally of the amounts (i know this wont be a true figure .. but it might give us all an idea of the scale of the problems)
 I'll start .....
. 2
2. Yes ....very happy with my current Micro no probs as yet .
3. Problems with back button and sensitivity on my first Micro
4. Sent back to Amazon within the 30 days period... they sent me a new one so i wasn?t without my micro at all.
5. Not used creative support as yet so can't comment.
Ok best of luck for those with problems.


. How many Micros have you had so far? One, six weeks so far
2. Are you happy with your current Zen Micro? yes very
3. Please list all problems you have had (either hardware/software) with any of your Micros. Some lockups due to DRM issues with specific songs. easily fixed. Windows wouldn't recognise it one day after an XP update, but fiddling with the system fixed this too.
4. If your Micro needed returning, what did you do?
5. If you have had a problem tell us the experience you have had from Creative Support (good or bad)
Message Edited by mlo on 03-5-2005 07:47 PM

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Problem with Zen Micro TravelD

I had a 5GB?Zen Micro which started "skipping" when I used it with the TravelDock. I returned the TravelDock for a replacement. The Zen Micro worked fine for several months, then started "skipping" again. Finally, one day while using it in the TravelDock, it froze on re-building library and I was never able to revi've it. Note that I never had any "skipping" problem while using the Zen Micro with the headphones-only with the TravelDock. I bought a second 5GB ZenMicro a month ago. At first, all was fine when I used it in the TravelDock. The last few days, the "skipping" has started again. As with my first Zen Micro, I have no problem with any track when I use the headphones. The skipping while in the TravelDock is not always on the same track, and again, those tracks play fine when I use the Zen Micro with the headphones. Has anyone else had this problem Any ideas Thanks for any help!

I've had the same problem since I got the thing, except that it's SPORADIC. Nine times out of ten I can't connect. I've tried other cables, other PC's without bettering the odds.
Most of the time:
() Plug in the Micro.
(2) Hear the USB connection "bong" sound.
(3) "MTP Media Player" window opens. "What do you want Windows to do?"
Take your choice
* Synchonize Media Files to this device using Windows Media Player
* Take no action
(4) It doesn't matter. If I select "media player" it can't find the device. If I select "no action" and then click on "My computer" the flashlight searches, but it can't find it either.
(5) Note the Micro says "Docked" with solid arrows. It looks connected to me.
(6) Unplug the Micro.
(7) The Micro still says "Docked" and now I have to remove the batteries to use it.
I tried e-mail help from creative. They had me try "clean up," they had me try un-installing and re-installing the PC software. None of it made any difference. Finally they suggested reverting back to the old non MTP software. At that point I gave up on them because I had the same problem before I upgraded.
I tried calling creative. They had my try "clean up" which of course did nothing. Finally they said I should exchange the unit. I'm not convinced that would help, and I don't want to be without it for 0-5 days.
Scanning this forum today I see two more suggestions. Let the battery run down a bit before syncing. Don't let the USB root hub turn off the power. I'll try, but I don't have much hope.

Zen Micro Wired Remote Control Prob

Anybody having problems with their supplied zen micro wired remote control?
Mine seems to be having a connection problem with the player, slight movements will cause breakages in the music, left earphones will cease playing out.
Seems that some people are having problems with zen micro's earphone jacks, however, using the supplied the earphones(minus the wired remote control) works well.

hmm, I had same problem with 2 days- was definetly a loose connection in the wiring of the remote plug, as has been no problem with other headpohnes, and is not the 'heasdphone jack' issue (yet! thank god!)
took 3 weeks to get replacement remote from creative (only returned remote, not Zen, luckily) have not really messed around with the replacement yet, but looks ok.... am really hoping so cos it is really useful for going mountain biking with the zen nice & secure in my backpack....

Zen Micro - Loose Headphone Connect

I bought a Zen Micro last december and I love it.
Unfortunately it has recently developed a problem. It seems that there is a problem with the headphone socket as I keep losing sound volume/stereo quality etc as if the headphones are not seated correctly in the socket. On investigation, if I move the headphone socket only very slightly (as happens in normal use) I lose the sound quality. A quick waggle of the cable and the sound usually restores only to go again later. As you can imaging this is extremely annoying.
To me this is a hardware problem with the socket itself and will only be rectified by me sending the player back under warranty to be fixed.
Has anyone else experienced this problem and found any other solution other than sending the player back under warranty?

Yep, quite a few people have had this (just type "headphone socket" into search to see).
Depending on where you are (you don't give any location information in your profile) you will either be under the parts only (e.g. USA) or full warranty (e.g. in Europe). Contact Creative Support to return your player for a replacement.

My Zen Micro has the "hiccups"!

I so WANT to love my Micro, but it's been hard to do so. I've had to send it in for an RMA twice already....and I've only had it for 3.5 months. It's been quite frustrating.
Here's the latest episode: for some reason my unit has had these "hiccups". Picture this, a song is playing and every so often little smidgens (maybe a second or so) of other songs (usually the one that played just before the present one), and sometimes even of the same song, skip into it. I already performed disk cleanup once, as well as re-formatted the hard disk (which I don't care to do again after 3 times........the time I've invested in re-importing my music is what ticks me off the most).
Can anyone tell me what's going on with my machine? Is this an isolated case or has someone experienced this as well? It's irrelevant if the song was downloaded or was burned from a CD. It keeps happening. I honestly have no choice as far a s returning the unit, I wouldn't get all my money back. So can someone please suggest a cure?
Any help will be greatly appreciated.

yes i have had the same problem with my previous zen micro, my songs were slow to load and the song would stop mid way through a song. this then lead on to the player not even booting up. i tryred all the options on the recovery mode but these didnt help and eventually i had to send it back. i haven't had a similia problem with my new one but a problem has occoured and i am now in the process of sending back another one !!

Returning a Zen micro to Dix

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