Returning old smartphone for Samsung 6

I recently took advantage of the exchanging my old smartphone for the Samsung 6. I'm just realizing now that I did not get any paperwork as to what to send along with the old phone and battery. I have the packaging, the pre-paid postage label but I do not have any paperwork to send along to identify it was my phone or such. Does anyone know what is supposed to be sent along with this exchanged phone? Thanks!

KrisNH, that is definitely some important information to be missing! I would like to clarify some information to ensure we provide correct information. Did you participate in our Early Edge program and need to return your previous device? Or are you completing a trade-in for a gift card? If you are completing a trade-in, you would need to request shipping materials to be sent to you, as the materials you currently have may be for a Worry Free Guarantee return or for Early Edge. For Trade-ins, you can click here: http://spr.ly/6580fxWK
If you are unsure if you participated in Early Edge, please contact our Customer Service at 800-922-0204.
AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Your post is confusing.
Apple was kind enough to return my 3 week old refurbished iPod video so I could get a new one.
Do you mean they let you return it and get your money back?
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hi..
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Need help with a SQL qurey that returns multiple rows for one record?

I have the following query where I use a CASE WHEN clause to determine the date of a shift that begins with "FRLO" on day1 - day14 of the pay period. It works great if a schedule record contains one day that begins "FRLO", but if more than one day is "FRLO" then it only returns the first day it finds and not the others. Is there some way to get the query to return a ron for every day 1 - 14 that begins "FRLO"? System if Oracle 11G
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Thanks in advance for any help,
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SELECT s.empid,
CASE
WHEN UPPER (SUBSTR (s.Day1, 0, 4)) = 'FRLO'
THEN
pp.startpp
WHEN UPPER (SUBSTR (s.Day2, 0, 4)) = 'FRLO'
THEN
pp.startpp + 1
WHEN UPPER (SUBSTR (s.Day3, 0, 4)) = 'FRLO'
THEN
pp.startpp + 2
WHEN UPPER (SUBSTR (s.Day4, 0, 4)) = 'FRLO'
THEN
pp.startpp + 3
WHEN UPPER (SUBSTR (s.Day5, 0, 4)) = 'FRLO'
THEN
pp.startpp + 4
WHEN UPPER (SUBSTR (s.Day6, 0, 4)) = 'FRLO'
THEN
pp.startpp + 5
WHEN UPPER (SUBSTR (s.Day7, 0, 4)) = 'FRLO'
THEN
pp.startpp + 6
WHEN UPPER (SUBSTR (s.Day8, 0, 4)) = 'FRLO'
THEN
pp.startpp + 7
WHEN UPPER (SUBSTR (s.Day9, 0, 4)) = 'FRLO'
THEN
pp.startpp + 8
WHEN UPPER (SUBSTR (s.Day10, 0, 4)) = 'FRLO'
THEN
pp.startpp + 9
WHEN UPPER (SUBSTR (s.Day11, 0, 4)) = 'FRLO'
THEN
pp.startpp + 10
WHEN UPPER (SUBSTR (s.Day12, 0, 4)) = 'FRLO'
THEN
pp.startpp + 11
WHEN UPPER (SUBSTR (s.Day13, 0, 4)) = 'FRLO'
THEN
pp.startpp + 12
WHEN UPPER (SUBSTR (s.Day14, 0, 4)) = 'FRLO'
THEN
pp.startpp + 13
END
startdate,
NULL starttime,
NULL endtime,
8 hours,
0 minutes
FROM schedules s
JOIN
payperiods pp
ON pp.periodid = s.periodid
WHERE UPPER (SUBSTR (s.Day1, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day2, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day3, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day4, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day5, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day6, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day7, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day8, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day9, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day10, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day11, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day12, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day13, 0, 4)) = 'FRLO'
OR UPPER (SUBSTR (s.Day14, 0, 4)) = 'FRLO';
CURRENT OUTPUT
EMPID STARTDATE STARTTIME ENDTIME HOURS MINUTES
753738, 3/25/2013 , , ,8 ,0
753740, 3/25/2013 , , ,8 ,0
753748, 3/25/2013 , , ,8 ,0
DESIRED OUTPUT
EMPID STARTDATE STARTTIME ENDTIME HOURS MINUTES
753738, 3/25/2013 , , ,8 ,0
753740, 3/25/2013 , , ,8 ,0
753748, 3/25/2013 , , ,8 ,0
753738, 3/26/2013 , , ,8 ,0
753740, 3/26/2013 , , ,8 ,0
753740, 3/28/2013 , , ,8 ,0
753748, 1/1/2013 , , ,8 ,0
753738, 4/3/2013 , , ,8 ,0
753748, 4/3/2013 , , ,8 ,0
CREATE TABLE SCHEDULES
SCHEDULEID NUMBER(12) NOT NULL,
EMPID NUMBER(12) NOT NULL,
PERIODID VARCHAR2(6 BYTE) NOT NULL,
AREAID NUMBER(12) NOT NULL,
DAY1 VARCHAR2(50 BYTE),
DAY2 VARCHAR2(50 BYTE),
DAY3 VARCHAR2(50 BYTE),
DAY4 VARCHAR2(50 BYTE),
DAY5 VARCHAR2(50 BYTE),
DAY6 VARCHAR2(50 BYTE),
DAY7 VARCHAR2(50 BYTE),
DAY8 VARCHAR2(50 BYTE),
DAY9 VARCHAR2(50 BYTE),
DAY10 VARCHAR2(50 BYTE),
DAY11 VARCHAR2(50 BYTE),
DAY12 VARCHAR2(50 BYTE),
DAY13 VARCHAR2(50 BYTE),
DAY14 VARCHAR2(50 BYTE),
NOPTIND1 INTEGER DEFAULT 0,
NOPTIND2 INTEGER DEFAULT 0,
NOPTIND3 INTEGER DEFAULT 0,
NOPTIND4 INTEGER DEFAULT 0,
NOPTIND5 INTEGER DEFAULT 0,
NOPTIND6 INTEGER DEFAULT 0,
NOPTIND7 INTEGER DEFAULT 0,
NOPTIND8 INTEGER DEFAULT 0,
NOPTIND9 INTEGER DEFAULT 0,
NOPTIND10 INTEGER DEFAULT 0,
NOPTIND11 INTEGER DEFAULT 0,
NOPTIND12 INTEGER DEFAULT 0,
NOPTIND13 INTEGER DEFAULT 0,
NOPTIND14 INTEGER DEFAULT 0
CREATE TABLE PAYPERIODS
PERIODID VARCHAR2(6 BYTE) NOT NULL,
STARTPP DATE,
ENDPP DATE
Insert into SCHEDULES
(SCHEDULEID, EMPID, PERIODID, AREAID, DAY1,
DAY2, DAY3, DAY4, DAY5, DAY6,
DAY7, DAY8, DAY9, DAY10, DAY11,
DAY12, DAY13, DAY14, NOPTIND1, NOPTIND2,
NOPTIND3, NOPTIND4, NOPTIND5, NOPTIND6, NOPTIND7,
NOPTIND8, NOPTIND9, NOPTIND10, NOPTIND11, NOPTIND12,
NOPTIND13, NOPTIND14)
Values
(3693744, 753738, '082013', 2167, 'X',
'FRLO<1530>', 'FRLO<1530>', '1530', '1530', '1530',
'X', 'X', '1530', '1530', 'FRLO',
'1530', '1530', 'X', 0, 0,
0, 0, 0, 0, 0,
0, 0, 0, 0, 0,
0, 0);
Insert into SCHEDULES
(SCHEDULEID, EMPID, PERIODID, AREAID, DAY1,
DAY2, DAY3, DAY4, DAY5, DAY6,
DAY7, DAY8, DAY9, DAY10, DAY11,
DAY12, DAY13, DAY14, NOPTIND1, NOPTIND2,
NOPTIND3, NOPTIND4, NOPTIND5, NOPTIND6, NOPTIND7,
NOPTIND8, NOPTIND9, NOPTIND10, NOPTIND11, NOPTIND12,
NOPTIND13, NOPTIND14)
Values
(3693745, 753740, '082013', 2167, 'X',
'FRLO<1530>', 'FRLO<1530>', '1530', 'FRLO', '1530',
'X', 'X', '1530', '1530', '1530',
'1530', '1530', 'X', 0, 0,
0, 0, 0, 0, 0,
0, 0, 0, 0, 0,
0, 0);
Insert into SCHEDULES
(SCHEDULEID, EMPID, PERIODID, AREAID, DAY1,
DAY2, DAY3, DAY4, DAY5, DAY6,
DAY7, DAY8, DAY9, DAY10, DAY11,
DAY12, DAY13, DAY14, NOPTIND1, NOPTIND2,
NOPTIND3, NOPTIND4, NOPTIND5, NOPTIND6, NOPTIND7,
NOPTIND8, NOPTIND9, NOPTIND10, NOPTIND11, NOPTIND12,
NOPTIND13, NOPTIND14)
Values
(3693746, 753748, '082013', 2167, 'X',
'FRLO<1530>', '1530', '1530', '1530', '1530',
'X', 'X', 'FRLO<1530>', '1530', 'FRLO',
'1530', '1530', 'X', 0, 0,
0, 0, 0, 0, 0,
0, 0, 0, 0, 0,
0, 0);
COMMIT;
Insert into PAYPERIODS
(PERIODID, STARTPP)
Values
('082013', TO_DATE('03/24/2013 00:00:00', 'MM/DD/YYYY HH24:MI:SS'));
COMMIT;

Do you have the opportunity to change the data model to have one day per row ? It would make this easier to get this result without the need for a 14-way CASE or UNION.
If not...
The case statement will return as soon as it matches one of the conditions. Since you want a match when any column in the row starts with FRLO you can use a UNION ALL treating each column as a separate result. There may be more efficient ways to do this, but here is one way:
Select S.Empid,       Pp.Startpp Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day1, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+1 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day2, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+2 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day3, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+3 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day4, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+4 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day5, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+5 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day6, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+6 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day7, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+7 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day8, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+8 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day9, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+9 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day10, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+10 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day11, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+11 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day12, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+12 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day13, 0, 4)) = 'FRLO'
Union All
Select S.Empid,       Pp.Startpp+13 Startdate,       Null Starttime,       Null Endtime,       8 Hours,       0 Minutes
From Schedules S       Join Payperiods Pp On Pp.Periodid = S.Periodid
Where Upper (Substr (S.Day14, 0, 4)) = 'FRLO'
;

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