Returning parts to Apple question

I called apple out of warrenty and paid $80 for a new power brick for my display. Was getting curious what went wrong with my original brick and new 100% it was the brick that was bad so I hacked open the brick and saw the grounding point was loose.
Now I get the new brick and the return slip states I must return the original parts otherwise I get charged 'full retail price'. I can't imagine they're going to charge me more if I don't send it back? Other websites sell the same part for $80 too. So do they have inflated retail prices that they slap you with?
Anyone have experience with this kind of thing? (They're closed otherwise I'd just call em.)

Given the fact you found the brick had a loose grounding point, I would call AppleCare and inform them of that.
We are just end users here, and we aren't allowed to guess Apple's policy. See terms of use on the right. Your best course of action is to discuss it directly with Apple.

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RMA for Return parts

Hi,
I have a question here. Do any one use RMA method for the return parts?
If we create a new a part # (RMA) to identify from the original part #, how to later re-align to the original part # if we need to ship the same to the customer back?
What are the pros & cons of going for RMA?
Please do let me know the steps to use RMA.
thx,
pri

Hi Pri;
I think this can be done thru Mat. Determination. We can create a new Material Determination procedure and substitute the referred material with the RMA material.
I have not tried this though. I think this should work.
Steps would be
1. Create a New Material Determination Procedure (SPRO-S&D-Basic Funcs-Mat.Deter.(This is similar to the condition tech'q
2. Maintian necessary master Data.
let us know if this works.
Mani

I backed up my broken ipad, returned it to Apple got it replaced and have now accidently backup'd on my computer over the top of my original Ipad Back up. how do I get previous copy of my back up??

i backed up my broken ipad to my computer yesterday, returned it to Apple & got it replaced today and have now accidently backup'd on my computer over the top of my original Ipad Back up from yesterday. Can anyone advise how do I get previous copy of my back up??

Look at this knowledge base article on iOS backups to iTunes, note where the backups are kept for your type of computer, Windows or Mac, go to that Library location and see if there are any other files with the same name as the current backup but with a different extension and date/time stamp. If so you can edit the extension of the current backup and then change the extension of the previous backup so it looks like what was on the current and the do a restore. iTunes will think the older backup is now new and use it to restore.
If there are no such files then you over-wrote the backup and it is gone.

Forgot to erase apple tv before returning it, will apple reset it before reselling?

i swapped my defective apple tv for a new one but forgot to reset the first one before returning it. will apple reset it before reselling it (if they fix it)? I signed into my itunes account and chose not to ask for password for buying content.

Seasons Greetings
Apple will erase all content before refurbishing the unit.

Hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.

hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.

While you are waiting for the new charger, go ahead and reset you SMC:
http://support.apple.com/kb/HT1411

Customer return part

From service department customer return part will be send to plant for quality check.
I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty
If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.
My doubts are..
1. How could quality person will the know the defect type of the component while receiving from service dept.
2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.
Please clarify my doubts

hi,
if it is internal one than u need to give the nofication of Q1 type to service deptt. they feed all details and the findings against the complaint, with help of and BUS2078 that is workflow object u configure it and it will help u for communication of that information along with outbound delivery, sales order and Inspection lot number.
bu using this QA deptt. amy proceed there CAPA and feed the results against customer return lot and posted the stck if it is purely rejected in blocked otherwise reprocess it if it is partially ok, and if fully ok than may sales deptt. debat with cutomer for return or may sale to another customer its managerial decision.
while as far as SAP functionality is concern it is the best use of Quality notification Q1 type and in ur scenario CRM is already there so it is very easy for fast communication and rectification process.
Regards

Returns back to apple

Returns back to apple. How long dose it take

If I have a prob, within my warranty of 1 year, can I take it back to the shop, will they then send it to Apple for repair?
Maybe. It's up to them and their policy.
They may try to Restore it.
If it is an actual repair (they have to take it apart) it goes back to Apple.

I would like to be a part of Apple Authorized Reseller and authorized service centre

hello sir,
                           SUB-I would like to be a part of Apple Authorized Reseller and authorized service centre
                              I mehul would like to have a APPLE authorized service station and reseller
                              in chickpet the most popular   and busiest place in bangalore here many people use apple products
                              so if they get the fast service and service centre near by it would increase the sale of Apple India Pvt Ltd
                               i hope u would think and take a good decsion
                                                                                              THANK U
<Edited by Host, Removed personal information>

WWe are people with macs and iOS devices we can not authorise these things as we are just public here you will need to contact apple directly

I've forgotten some of the answers to my apple questions where can I reset them?

I've forgotten some of the answers to my apple questions where can I reset them?

If you cannot solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I didn't receive my return box from Apple for the iPod Nano replacement as promised within 2 working days, did anyone else?

I didn't receive my return box from Apple for the iPod Nano replacement as promised within 2 working days, did anyone else?

UPDATE. Just spoke with an AppleCare representative, Apple has been inundated with requests for these iPod Nano replacements. They have fallen behind with sending out the return boxes in the 2 days they promised. I was told to wait an additional 2 days. She also said they were very surprised so many people still have their 1st generation nanos...
We have been an Apple family for years and trust they will do the right thing, they have always surprised us with their professional customer service and expect this situation to be the same.

Just recently purchased an ipad 3, obviously not knowing thy would announce ipad 4. anyone have suggestions on selling, returning or does apple have an exchange program? thx!

Just recently purchased an ipad 3, obviously not knowing thy would announce ipad 4. anyone have suggestions on selling, returning or does apple have an exchange program? thx!

This has been answered countless times within this forum, but here's the link to apple's return policy...
http://store.apple.com/us/help/returns_refund

Getting parts from apple shipped to me

Can I purchase apple parts from apple to take with me to fix my wife phoen who is currently overseas.

No.

If I don't accept the UPS delivery, will UPS return it to Apple?

Hi
I ordered a macbook but I realized too late that I had ordered the wrong keyboard.
If I do not accept UPS delivery, will UPS return it to Apple? Or will UPS simply store it until I pick it up?

They will attempt two more deliveries before returning it to the sender unless you tell the delivery person you refuse to accept it. But this won't fix the problem for you. You would be wiser to accept it then make arrangements to exchange it within your first 14 days either with Apple directly or at a local Apple retailer. If you do the former just contact Apple to make the arrangements.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

Got Mac/Apple Questions? We've Got Experts! HP Expert Day – Nov 6, '13

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
On November 6, 2013, the Consumer Support Forum will host an Expert Day dedicated to answering your questions about Mac OS X, iOS and AirPrint™ for HP products and peripherals. With the introduction of Apple’s new OS X Mavericks, we’re ready to help with set-up, installation and general HP compatibility questions all day long.
Join Mac experts on the forum between 8:00am and 6:00pm Pacific Time to learn all about Mac compatibility with HP printing and peripheral solutions. No question is off-limits and the event is free for both in-and out-of warranty products.
How to Participate
To participate in Mac Expert Day, simply log into the Consumer Support forum and head to the Mac Printing & Scanning Board to post a question. Select the “Email me when someone replies” option to receive a notification when and Expert addresses your question.
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Remember to say "Thanks" by clicking the Kudos Star in the post that helped you. You can also mark the post that solves your problem as "Accepted Solution."
For more information regarding HP peripherals for Apple products visit www.hp.com/go/mac.
Looking forward to seeing you on November 6th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I had this exact same issue on a Spectre XT Pro Ultrabook.
The original SSD failed and I was sent a replacement, was fortunate enough to be able to create a Recovery USB stick using the wizard in Windows. When booting from USB I received the message "You are not able to restore this system with the media".
SOLUTION: You must NOT use the Recovery USB stick in any USB3.0 port (labelled SS). Using another USB port prevented this exact error message from appearing and I was able to complete the system restore process.
I hope this helps someone, I signed up and posted here especially for this reason!

Has anyone tried to return Aperture to Apple?

Here's a question. For those of you that are unhappy with Aperture, have you called their customer service and asked if you could return it? I've always found Apple to be very reasonable. This would especially go for those who were confused by the inclusion of their cameras on the supported list that don't support their native RAW format?
I saw a post on another forum from an individual that said he called Apple support, explained his situation to them, and they told him to return the item.
Sounded fair to me.
Jeff Weinberg

I have an extra 2GB of RAM coming tomorrow. If Aperture continues to quit (crash) on me, then I will be asking for a full refund. If they choose not to refund the cost, then I will put a hold on my Visa charge. A true shame (especially since I bought stock after it split). If people sued Apple over batteries that cost $70 to replace, you can bet they will not hesitate to sue over a $500 piece of software that is obviously critically flawed.
Note to self - never try any first-relase software again.
I hope Apple does not bungle their Intel OS release the same way this app has been.
Edited by an Apple Host

Returning parts to Apple question

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