Returning to BT but no help from customer services

Hi,
First post on here so looking for somebody "in the know" so to speak about rejoining.
I left 10 months ago for cable but am totally unhappy with them, lots of things really, so wanting to come back to bt.
Sent bt an email from their site following the return to bt link etc. 5 days passed and a youngish sounding girl rang me. All she said was and this is it, word for word:
"I believe you are interested in returning to BT, you must rejoin via the links on the website, we don't offer deals even to old customers returning"
I said well that means I will stay with a competitor, reply from girl... "maybe that's best sir" end of call.
I was shocked, not even a discussion about anything, options etc. Is there some department I could ring to talk to them as this avenue was clearly the wrong one. I do want to return but clearly I am now having second thoughts.
Again, apologies if this is not the correct area but looking for advice.
Thanks.

I was quite dubious about rejoining BT via an online order as previously, I had placed orders to return and they mysteriously disappears, which I was not all too happy about.
However, it appears that they have now turned a corner. I prefer placing the order where I have control over what I choose and also by ensuring that the details I enter are fully correct and accurate; nothing annoys me more than incorrect spellings!
Not to mention that I also received my £130 cashback for joining via a cashback website!
Nevertheless, after placing my order online, everything progressed without any issue. Nobody called me and I never had to call anybody as there weren't any issues. Everything flowed very well. By 8.30am on the activation day, my landline, broadband and Vision were all active!
Kyle
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If you found my post helpful, please give Kudos on the left!
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