Revel mobile is set up and working on three devices. Elements 12 on PC will not allow me to log in to download mobile albums. Error message indicates can not connect to server. No connectivity issues are occurring on browser. Why is this happening?

unable to log in to download mobile albums in elements 12. Three mobile devices are synced on Revel but can not access them through PC, Elements 12. Error indicates cannot connect to server. No issues with the browser as am able to connect directly to help from Elements. Why the Error?

Hi,
Are you on PSE12 or PSE12.1?
Is some external USB device plugged in to your system while trying logging in?
Thanks
Andaleeb

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