Reversal of a budget document can't be undone

I have a posted budget document from several months ago that someone tried to reverse recently by preposting a reversal and then decided to reject the reversal.  The workflow tried to undo the preposted reversal but got the following error:
"Original document or reversal proposal is missing"
When I try and execute the undo method in BUS0050, I get the same error message.
I looked in FMBH and my reversal document 1000003534 has a document state of 2-Preposted and a reversal state of 1-reversal.  The reversal reference number points to the original document 1000002964.
My original document 1000002964 has a document state of 3-Preposted Posted.  The reversal state is blank and there is no reversal reference number.
It seems the reversal wasn't created correctly as I assume the original document should have the reversal document number 1000003534 in it as well.  If what I've read is correct, it should also have a status of Posted (reset) as soon as the reversal is preposted.  In FMEDD, the status of the original document still says Posted.
My FI folks want me to get rid of the reversal document as it was entered in error.  According to them, neither side of the budget document has altered any balances and they just want it deleted.  I can't find any way to delete it and the undo gets an error.  Even when I override the state and reversal reference number fields with the correct values, it fails to undo and gets an exception "Status of document 1000003534 2009 SC01 is not correct."
Any help would be greatly appreciated.

If this has been occurring for some time it may well be that you have some corrupt documents stopping everything working. It may well be that you can identify and eliminate these documents, but I suspect it would be simpler and less time consuming to remove all your documents and start again.
Save as many documents as you can to your desktop from iCloud.com or from the iCloud document panel in the appropriate Applications.
Any documents that are only available on other devices may be able to be saved using my user tip.
Turn off document syncing on every device.
On your mobile devices make sure document syncing is turned off not only in the iCloud settings, but also in the settings for each app.
Check the apps on your mobile devices no longer have any documents in them. (Removing and reinstalling the iWorks apps on your devices may be useful)
On your computer go to system preferences > iCloud > manage and delete any documents you see in your iCloud storage.
Restart all devices.
Re-enable document syncing device by device, ensuring that syncing is working properly before re-enabling syncing on the next device.

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