Reverse a reset clear document

Hello ,
When I am trying to reverse a reset-cleared document, it is throwing the following error :-
"Document xxxxxx cannot be reversed due to clearing resets".
I followed the foll steps.
1.There was an invoice of 100$.
2.Incoming payment of 100$-.
3.Reset cleared the payment by choosing the option "whole clearing" and "create a new open item".
4.A new open credit item is created.
5.Now i need to reverse this new open credit item. It throws the above message.
Please help.
Thanks in advance
Debashish

Hi
The below  link may provide you some help.
error while resetting a cleared document
Thanks
kamala

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    Summary
    Symptom
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