Review for HP Pavilion DV5

Question

This is my review based on my experiences that i have had with my DV5. I would like to start off by stating DO NOT PURCHASE THIS LAPTOP or any laptop as a matter of fact in the Pavilion line-up. When i first purchased this laptop from future shop in 2009 i felt it was a great investment expecially with its convincing 2.0ghz centrino processor and 4gb of DDR2 system memory and only $499 price tag plus 13% tax. But much to my demise HP at the time did not state on the product description what the graphics card was, and it wasn't until i brought it home that i realized it was one of the worst graphics cards ever made.
Although the graphics card was a dissapointment, i didn't feel like that was much of a deal breaker at the time. But after of about a year of very light use i started relized some issues with it such as i started getting a notice screen everytime i turn on the laptop stating that the battery has been "damaged" and needs to be replaced. Also i noticed that the screen began to flicker at random moments. So at this point i phoned HP customer service asking what had went wrong with my computer, HUGE MISTAKE. HP has the worst cumtomer service i have ever seen. What their problem was that they refised to admit that they screwed up on the hinge design by going the cheap and simple way of using 1 hinge instead of 2 therefore snagging this crutial wire connecting the monitor in the bottom of the hinge right next to the extreamly hot exhaust fan. And they refused to replace my monitor for free and wanted over $300 to replaced as they stated that it wasn't design issue as it was more my problem of overusing the laptop. I felt this was a natrosity as it seemed to them as if because i was using my laptop of only 1 year it caused the wire to break. I had later stated to them that i have a laptop by Acer that i have owned for nearly 5 years of very heavy usage but i wasnt noticing any problems at all with the monitor.
A few other problems that i have noticed at this laptop now ages to 3 years are the fan is now very loud, everything overheats very easily, the side pannels begin to fall off, and the screen flicker continues to get worse. These problems of which i have not yet to notice on my Acer laptop as i have now owned it for 8 years.
In conclusion i would not reccomend you purchase this laptop or any products from HP. 

Answer 1

I have to concur with your assertion.  I have recently purchased a Dm4 for home usage.  Unfortunately, after 5 months of usages, the screen will go black when I'm using the laptop from time to time.  I don't know why.  But, it does.  I have spoken to the support center on many occassions.  Yet, after sending back the laptop for repairs (2x), the laptop still has the same "black out of screen" problem.
I am decidingly regretful of my purchase.  And, HP is just plain horrible / inept at handling this entire situation. 
richard