*REVISED DETAILS* I have the problem with 'Couldn't load XPCOM'. I tried the solution given but I can't get Firefox to download.

I've tried to download through the link posted and the website but nothing happens. I can't reinstall if I can't get the download. All of my passwords are stored on Mozilla with a master code. I have no written record of them so if I uninstall Firefox, when and if I get it to download, will I lose those stored passwords? I'm on Windows 7. Please help!
Thx

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Similar Messages

  • I have the problem with 'Couldn't load XPCOM'. I tried the solution given but I can't get Firefox to download. I've tried thru the link and website.

    <i>Locking duplicate thread.<br>Please continue here: [[/questions/1026136]]</i>
    I've tried to download through the link posted and the website but nothing happens. I can't reinstall if I can't get the download. All of my passwords are stored on Mozilla with a master code. I have written record of them so if I uninstall Firefox, when and if I get it to download, will I lose those stored passwords? Please help!
    Thx

    Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
    *Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html
    If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
    *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    *(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
    *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
    *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    *http://kb.mozillazine.org/Uninstalling_Firefox
    Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_backup
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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