Reward card never received. Is this fraud?
Good morning, We opened an account on July 2014 but never got the reward card that was promissed.I opened the account thru internet. I have the complete conversation printed and my gift card promissed.I have been trying to contact someone to help me but its been impossible. Including, I am getting hang up! Last time, Amanda did it! That is not the best customer service... We closed the account on May 31st because of the bad customer service. And today, we are getting charged again!!! Almost two months later. I think this matter was just solved... Let see my bank tomorrow... but We can get charged really quick and not rewarded? Can somebody explain to me what happened? I think AT&T is not what we think... =( Thanks in advance, Margarita
Should of came to this forum last July and we could of helped with your rewards, but its way to late now. ATT doesn't just send out the reward cards, there is an easy process that must be followed to receive your rewards.
We could of helped with any Customer Service issues that you might have.
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I checked the reward center link but is says no rewards available. I never received it as promised
Hi ,
I am so sorry about the issues you are having with your reward card. Here is a great post that goes over the process. If you still have questions, use the contact us link in the post to chat with someone that can look into it further.
-ATTU-verseCare -
Rewards card never came, second time that Verizon has not fulfilled its promise.
When I first had FIOS installed I was promised a $300 Best Buy giftcard. It never came.
Several years later I moved and re-signed up for FIOS at my new location. Was promised a $200 Visa gift card. Not surprisingly, I was scammed again.
It has been 6 months since I moved here, and I have paid my bills on time. Shameful.
Is there any way to get a response from Verizon about this? I emailed my Mid-Atlantic representative at [email protected] and received NO response.Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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Gift Card Never Received - False Advertising
Like many of you, I also was promised a gift card when signing up for the triple play package. As I was told that this would be received after having service for 90 days, I waited and even allowed an extra month for processing and delivery. Of course, this did not come and when I contact Verizon, I spoke with several unhelpful agents. I have spoken with one person who was actually helpful and told me she could put the order in, but I was at my wits end after talking with clueless and rude representatives that wasted my time and Verizon's time. Have any of you had a successful resolution? I am planning to file complaints with the BBB about the false advertising and send them the copies of conversations and my documentation that I have. In anyone's experience has this been helpful?
Hi Gizzie26,
Thanks for posting.
I'm sorry for the problems you're having getting your gift card. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
Paul
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
I have tried turning my imessgae on & off, & I've done a hard reset on my phone mulitple times.
You don't actually say what the problem is, but maybe this can help:
USB and Firewire information:
http://support.apple.com/kb/HT1151?viewlocale=en_US
http://support.apple.com/kb/HT4049?viewlocale=en_US -
I was supposed to recieved a $50 Visa card for becoming a customer and purchasing an Internet package. My account says it shipped July 17th and it is now August 4th and I haven't received it. I would like an explanation. I have seen where other customers haven't recieved their's either.
Hi ,
I am so sorry about the issues you are having getting your reward card. Here is a great post that goes over the reward card process. If you are still having issues, use the contact us button at the bottom of the post to chat in for further assistance.
-ATTU-verseCare -
I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?
Digital Editions can open files of .pdf , .epub and .acsm format.
When you click on a download link from an online bookstore, a .acsm file gets downloaded to the "Downloads" folder of your computer. You need to double click on this .acsm file(if Digital Editions is already installed) to get the book. If you still get a message saying that your computer doesn't have a way to open this file, please manually associate Digital Editions to the .acsm file type OR open Digital Editions and drag and drop the .acsm file onto Digital Editions.
Hope this helps. Thanks! -
I tried this morning to download the Macklemore album twice. both times with a card error. However it has posted in my bank account as if the transaction was successful both times. So i was charged twice for the same album of which i never received. Will i be refunded for this "purchase"?
What was the error that you got ?
Does anything show on your account's purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent is above the list).
If you have been charged twice then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you haven't then they might just be temporary store holding charges - from http://support.apple.com/kb/HT3702 :
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make.
Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution. -
140063685933 this is the receipt no
Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me
Haw unprofessional is that and more than an hour can't find how to get to customer service to correct the mistake
Just so fed up will never ever pitches anything waiting of time and moneyApple is not here. Apple does not answer questions here. There are only volunteer users here.
The charge to your credit card takes place before you download the app.
If you are having problems downloading the apps that you bought, you will need to explain the issue in detail if you wish someone to help you. -
Never received $10 Reward Certificate for Shadow of Mordor
I never received the $10 reward certificate for Shadow of Mordor.
Hi TheVila,
Thanks for pre-ordering and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
We're aware of an issue that's resulted in pre-order bonus certificates for this title being awarded later than expected. Our My Best Buy team hopes to have a solution in place soon, so I'd encourage you to keep an eye on your account on BestBuy.com over the next week for updates.
Thank you for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
Never got my reward card for AutoPay...
I signed up for auto-pay using this link: https://www.att.com/olam/loginAction.olamexecute?pId=PassThru_AutoPay_VISA&source=EAap00116000AB5IL&vhname=www.att.com:443 back in APRIL and never got any reward card.
Hey
I’d be happy to help with our $10 AutoPay promotion!
As detailed on the link provided, this promotion is available for customers who enroll between July 1, 2015, and June 30, 2016. If enrolled in April, I’m afraid this promotion would not apply. I apologize for any inconvenience this may cause.
Thanks,
Charise
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I understand there is a way to use my Super Drive with my PC. However, it requires a System OS Disk. Which I never received. Can you help me with this?
Rick6812 wrote:
I'm using Windows 8.1.
I do not know what you mean by a Windows 8.1. Please clarify.
The Apple superdrive is designed to be used with the following Macs.
It will not work with any other Mac unless you perform this modification;
http://www.tuaw.com/2012/04/02/use-the-macbook-air-superdrive-with-any-almost-ma c/
Are you trying to get it to work with a PC?
Ciao. -
Someone using my credit card. Saw my billing statement. I dont purchase on feb 18 it cost usd 34.99 in peso 1,609.41 but I have never received any receipt I bought it. I can send to u my credit card paper bill. Pls explain to me. Who bought it? What apple id who bought that big amount of app. Pls help me. Its to expensive. I want who/what apple id sign in and purchase app and using my credit card. Pls reply. Thank you so much.
You need to contact Applecare at AppleCare phone number: (800)-694-7466, and ask to speak with iTunes consumer account protection.
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I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?
If you purchased your gift using iTunes, you can resend it. Just follow these steps to resend an unredeemed gift to any address:
http://support.apple.com/kb/HT1541 -
in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me Tried "report a problem" and directed to this site."
Hi AP_In_Surbiton,
I am really sorry that you have had so much trouble getting your Caller ID up and going. I'll be happy to help you out with this and get it working for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
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