Reward Cards delayed arrival, wouldn't work and now expired.

Hi,
I'd recently moved and switched to ATT Uverse and was awarded $200 in gift cards but didn't receive the cards for a while, I called and spoke to somebody and they said they should get to me soon and a few days later I got an envelope on my door from somebody in my building that I guess had gottem them in their mail and mistakenly opened them. I've tried to use them at the grocery store and at a best buy but neither card worked and I couldn't figure out why, I tried calling the number on the back of the card but the automated system doesn't let me get through to talk to somebody and now the cards appear to be expired (which I didn't think gift cards could expire in California) but I'm confused how I even use them if they never seem to work, is there some sort of activation process or are there only authorized locations these are accepted?  thanks for any assistance you can provide
-Chris ******
Account: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 The rewards cards need to be activated at https://rewardcenter.att.com/home.aspx . I just received 2 $150 cards today and when you activate them the money gets transfered to the card. The cards have a $0 balance before they're activated. The cards are only good for 3 months once they're issued. Mine both expire in October. 

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