Reward certificates refund over 9 days ago still haven't shown back up in my account?

Why I have not received my reward certificates back in my account after a refund over 9 days ago? I remember the young lady stating it would take 3-6 days to get them refunded I am looking to purchase something soon and will have to resort to another vendor that's cheaper if I can't get my certificates back. Please help

Good morning 3rdCoast,
Thank you for taking the time to connect with us on the forum.
It should only take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. I found after looking over your history that the 6 business day was yesterday, so the point value for the certificates that you redeemed should have reposted to your account by now.
With that being said, I will make sure those points are added to your account. Please keep an eye on your My Best Buy™ account over the next 24 to 48 hours and you should see that those missing points have been added. If you have any other questions, then do not hesitate to send me a private message by clicking on the blue button in my signature.
Returns When a My Best Buy™ Certificate was Used
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Reward certificates refund over 9 days ago still haven't shown back up in my account?

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