Reward Zone Gamers Club Exclusive Offer on Evolve

Reward Zone Gamers Club members can score an additional $5 off Evolve right now!
Sign in to your Gamers Club account to get the coupon and use it on your in-store or online purchase. This promotion ends tomorrow so you'll need to act quick
Not familiar with Evolve just yet? Follow the link to read all about it over on the Plug-In blog: Evolve is Monster Hunting in an Alien Landscape

Hey the online-only code that came today via RZGC for an additional $5 off the $49.99 sale priced Dual Shock 4 controllers is SUPER tempting... but there's no stock! Any word if there will be any restocking today while the deal is on?
It's such a great deal, maybe we were just done in by the eastern time zone early birds...

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Exclusive offer on Evolve

Reward Zone Gamers Club members can score an additional $5 off Evolve right now!
Sign in to your Gamers Club account to get the coupon and use it on your in-store or online purchase. This promotion ends tomorrow so you'll need to act quick
Not familiar with Evolve just yet? Follow the link to read all about it over on the Plug-In blog: Evolve is Monster Hunting in an Alien Landscape
**Offer is valid July 24-30

Hey the online-only code that came today via RZGC for an additional $5 off the $49.99 sale priced Dual Shock 4 controllers is SUPER tempting... but there's no stock! Any word if there will be any restocking today while the deal is on?
It's such a great deal, maybe we were just done in by the eastern time zone early birds...

Gamers Club: Microsoft Points Offer

As a gamer, one of my favorite words to hear is “free”. That word can have many different meanings, but I think we can all agree that free is generally good, yes? Well that’s why I am excited to tell all of you Gamers Club members that from 5/13/13 to 5/25/2013 you are eligible to receive 400 free Microsoft Points with your purchase of 4000 Microsoft points! This offer is only valid for current Gamers Club and Gamers Club Unlocked members, so if you are not a member of our Gamers Club programs yet, please click on the hyperlink to find out how you can join in on the fun and take advantage of this offer: Gamers Club Benefits.
Now, if you’ve ever bought Microsoft points before you probably already know about all of the awesome stuff that can be purchased with the points. Stuff like: full length Xbox 360 and Xbox Live arcade games, DLC for your favorite Xbox titles, buying or renting HD movies, getting the latest music, you can even spruce up your Xbox avatar with some cool new gear if you want to! The options are almost limitless, and with this deal you can get even more bang for your buck.
If you haven’t purchased Microsoft points through Best Buy before, then this is the perfect time to experience all of the added content that can be accessed with Microsoft Points!
Alright, I’m sure you’ve heard enough out of me at this point, and some of you may be wondering, “how do I claim this offer?” It’s simple, to claim this offer head on over to MyRewardZone.com, log into your account and place your mouse over the “Gamers Club” tab. A “Gamers Club Offers” link will drop down from the menu, click on that link and then you should be able to click on the Microsoft offer. Next, press “get coupon” and presto! Your coupon is ready to be printed off and used at your favorite Best Buy store to claim your bonus 400 Microsoft points!
I would like to mention that there is a limit of one offer per Reward Zone Gamers Club Membership, and you must purchase 4000 Microsoft points in one transaction to qualify for the promotion.
So just a quick re-cap… Free is good. Microsoft Points are good. Free Microsoft points are AWESOME! Now if you’ll excuse me, I need to head out and get my free points while this offer is available.
Game on,
David|Community Connector | Best Buy® Corporate
Private Message

Hi JDNixx,
It looks like enuf has everything pretty well covered here, so there isn't much more we'd be able to add. If you'd like more information on when and where Gamers' Club Unlocked benefits are applicable though I'd encourage you to check out the following pages:
BestBuy.com > My Best Buy > Gamers' Club
http://bbyurl.us/MYBBYGC
My Best Buy Gamers Club Unlocked FAQ
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked applied to wrong reward zone account

I have two reward zone accounts. One that was created accidentally and the other which has all my points. The card was applied to the wrong account. Can I change this to the correct account so I can get the correct points(
Solved!
Go to Solution.

Hello there Jonolmo,
Having your primary My Best Buy™ membership attached to the Gamers Club Unlocked membership is essential to ensuring you have a hassle-free experience with receiving your benefits and rewards from these two programs. I’m sorry to hear that your Gamers Club Unlocked membership may have been attached to a different account.
Using the email address you registered with the forum, I sadly couldn’t locate the memberships you speak of. I am sending you a private message to gather further details in regards to these memberships to see what options we may have for you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Gamers Club $10 Reward for Pre-order

I'm curious as to the reason why Wii U and 3DS game preorders are not eligible for the $10 Gamers Club Reward. Kinda sucks that only some Gamers Club members can take advantage of these types of promotions.

Hello aschettler,
As an owner of both the Wii U, as well as the Nintendo 3DS, I have to agree with you here on it being a bummer that Nintendo Wii U and 3DS games aren’t generally included in the $10 Gamers Club rewards. There are many great benefits of Gamers Club, as well as Gamers Club Unlocked, and it’s completely understandable that you’d want those to extend to the gaming systems you play and enjoy!
In visiting the links that enuf has shared, you’ll see that you’re definitely not the first person who’s asked for this. By voting on the IdeaX links provided above, you can help add your opinion and show that there is a demand for this. However, I can’t say for certain if this will change in the future. It’d sure be nice to see, though!
We greatly appreciate your feedback and please let us know if you have any other questions or concerns.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Haven't Received Gamers Club Welcome Coupons

Hi,
I purchased Gamers Club Unlocked on Monday 3/9/2015, and am a long time member of reward zone. I have checked both my e-mail, and my spam folder and I still have not received my Welcome Coupons. I was hoping to use them this weekend.
How can i facilitate this process?

Hi there epfickle-
Congratulations on joining the Gamers Club Unlocked program. It’s full of great benefits, such as the Welcome Coupons, though obviously it’s only a benefit if you actually receive the email with the coupons!
Typically, that email should show up in about 2-3 business days after you initially sign up in the store, so normally you would have it by now. It sounds like you’ve already taken the step to check your Spam/Junk mail folder as well. I’ve got some additional information for you, so I’m going to send you a private message with those details. To check your private messages, make sure that you are logged into the forum and click on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked membership

I bought a membership about a week ago and I cannot see it reflected on my account. Does it take a little while to process that or am I possibly looking in the wrong place?

Hi mmcmahan17,
Welcome to the My Best Buy Gamers' Club! Unlocked subscriptions offer some pretty sweet benefits, so I can imagine how anxious you must feel to start taking advantage of them.
Customers can generally expect to see their GCU bonuses on BestBuy.com within 2-3 days of enrollment. Their My Best Buy membership must be fully registered and linked to their BestBuy.com account, however, as both of these are required to ensure the GCU discount is reflected in-cart.
With that in mind, it looks like your GCU status should be reflected on BestBuy.com. To verify, simply do the following:
When signed into your BestBuy.com account, hover over the My Best Buy tab at the top of any page
Click on Account Overview in the menu that appears
On the following page, hover over the Rewards tab
Click on the Overview option that appears in the next menu
Both your Gamers' Club status (Unlocked or no) and expiration date should be listed in the lower right-hand corner of the following page.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How are preorders to be charged w/ Gamers Club members?

Ok so Gamers Club unlocked members save 20% on all new games... $59.99= $47.99 before tax YES?
SO if I PREORDER a game for $5... they need to ring me up as $42.99 CORRECT? Pretty sure I've been overcharged for MOST of my games since unlocked started. I can't see more than 90 days of purchase history to confirm- but the past month with Halo, GTA5, Dragon's Age, this has been the case. I'm often not able to catch at the register as they're always struggling to get everything to work correctly at the pickup desk- gift cards or additional previous reward certs only compound their problems and make the reciepts a mess- so I walk out always saying- YOU TOOK MY $5 preorder off this right? I always mention I preorder but I never have my reciept, and ask them to look it up- I always tell them the transaction date as I look it up in my history on my phone.
FIRST OFF- Best buy needs to kill the "do you have your reciept" trash. They need a PREORDER STATUS for customer accounts especially for Gamers Club as many of us preorder more than 6mos in advance to get $10 preorder coupons and such- one example- I preordered Assasins Creed 4 on PS4- MONTHS ago- and didn't pick it up- so I should get my $5 back- but I can't pull up my history as this was over 90 days ago- so now I can't tell them WHEN I ordered this- and thus- how do I get my $5 in this case?
This would then eliminate the mess in my 1st paragraph- you show up- say what you bought- flash your phone# or Gamer Club ID and they say- ah yes- you preordered the game- I have your $5 down here- I'll get your game- and from there the system rings up $54.99 then removes your 20% GamerClub discount.
Problem solved.
So how can I get my preordered $$ from all my games from this year? Anyone else seeing this problem, or am I overlooking something and just an idiot? (possible of course!)

Hi there brandonc-
Sorry for the tardiness of this response; we are completely backlogged on posts from the holiday and it’s taking us some time to get caught up.
I completely understand wanting to make sure that you are getting the right value for your games along with the Gamers Club Unlocked membership. That’s the whole point to signing up right? It looks like StraightUpLazy was able to provide some help here and he is correct in how the pre-order deposit is applied to your purchase.
I’m sorry that our pre-order process has caused you so much frustration, that is certainly not our intention and we are always looking to improve the experience as much as possible. I appreciate your feedback around this and it is something that is on our radar that we are hoping to get changed in the future.
Please let us know if you have any further concerns.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked - Extending time

So, I want to get another console for the house and saw the in-store only deal of - Buy either an Xbox One console or a PS4 console and join Gamers Club Unlocked, a $119.99 value, for free. I am already a member valid through November 2015 - My question is will this extend my membership through November 2017? Thanks

Hi cbonet,
Thanks for being a Gamers Club Unlocked (GCU) member! It sounds like you’ve been a part of the program for a while and I hope you’ve made good use of the benefits. Checking the status of your benefits is as easy as logging into your BestBuy.com account and clicking Overview under the ‘Rewards’ tab while at your Account Home page.
With that said, I dug into your recent GCU purchase and it looks as though you purchased the gifting option from BestBuy.com. You’re going to need to visit a local store and redeem the card so GCU is activated on your My Best Buy membership. As of now, I’m currently only seeing you as a member of the standard Gamers Club, as your previous GCU benefits have expired.
If you have any further questions, please don’t hesitate to ask!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Recent purchases not counting towards reward zone balance left

I recently purchased a new laptop, and a few other things, and my reward zone says I still need to spend like $2,000 to keep my status of silver plus when I shoulf probably only need about $500-$700.
im not being credit with my reward zone points either. I know you dont get rewards points when you use your credit card anymore, and that is complete b.s., and a slap in the face, been like that for about a year i think know but still its un acceptaple coming from a customer. bestbuy should be giving customers a reason to shop at the store again, not avoid it. even the laptop I just purchased they charged me more then the retail of $1249.99, they charged me $1300.
can any one help me out with why my account shows that i paid $0.00 for these past few items. I had this same issue earlier in the year or maybe close to a year ago now, and it got fixed, but forgot what the issue was.
I'm planning on buying a 500 gb solid state drive tomorrow, and if I dont get credited with my amount needed to keep my status deducted or the 7% rewardz points I Have not been gettong on some purchases either i think its only 1 item my bose headphones I Purchased about 3-4 months ago unless th estore took it upon them selves to make the decision for me, and select financing.

Good morning jerzeyzfynest,
I can understand wanting to ensure that every qualifying purchase you have made during the 2014 calendar year is taken into consideration when determining if your Elite Plus status will be extended until February 2016. A potential reason why your Elite/Elite Plus spending bar may not seem accurate is because it can take up to 35 days for a purchase to reflect. With that being said, the laptop you recently purchased may not reflect for another couple of weeks.
As far as the purchases that are displaying as $0.00 in your account, the most likely reason for that if you used your Best Buy credit card is that the purchase was applied to a promotional financing offer. If those purchases were eligible for a promotional financing offer, then you would need to have clicked the option for "No Financing." While a purchase may have been awarded zero points because of promotional financing, the purchase should still count towards reaching Elite or Elite Plus status.
I would like to go over your My Best Buy™ account with you in additional detail to ensure it is up-to-date and to see if there are any other questions I can help answer. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page. I look forward to further speaking with you.
My Best Buy™ Points and Promotional Financing
Thank you for reaching out to us on the forum, and I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Not Applying to Online Purchase

This evening I went online to purchase a PS4 game and my GCU discount isn't being applied. I purchased my GCU subscription during the deal you had when Mortal Kombat X was released. I brought the card I received in the mail to the store and they informed me it was linked to my account, but I have noticed the last two times I've been in a physical store a manager has had to come over to get my discount applied. Any help you could provide I would grealy appreciate.

Hello CypherECM,
I'm too late! It appears that you were able to get the issue resolved. Your current Gamers Club Unlocked expiration date is 06/07/2017. I hope you enjoy all the benefits of the program and I'm happy you were able to get this fixed.
You can view the current status of your My Best Buy account by logging in and clicking on the “Rewards” tab.
Keep me in the loop on if you have any additional questions or concerns.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Where do I find my Gamers Club Unlocked expiration date?

I've searched everywhere I can think of in my Best Buy account and can't find any reference at all to my Gamers Club Unlocked subscription, let alone when it expires. Can someone please tell me where to find the expiration date? Thanks!

Hello AchillesPDX,
Thanks for being a Gamers Club Unlocked member. I hope you've been enjoying all the perks.
The place to find your Gamers Club status and expiration date (if Unlocked) is under the Rewards Overview page.
To get there, click on "Account Overview" after hovering over the "MyBestBuy" tile across the top of BestBuy.com.
Once this page opens, you will want to hover over "Rewards," then click on "Overview." The next page will have the familiar Elite Status spend tracker at the top right. Just below that is the Gamers Club status information. It will appear if you are a free member. If you are Unlocked it will also show you this along with your expiration date.
I was able to confirm your expiration date, so I'll send you a private message with that information to ensure you have it.
Thanks for writing in and have a great weekend!
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Deleted, Can't Get Back

For the last 2 or 3 years we have been Best Buy Premier Silver Members. In 2013 we did not spend enough to maintain this; so on March 1, 2014 my membership reduced to the MyBestBuy.
Prior to March 1, 2014 I was using my Gamers Club Unlocked membership I purchased on 10/16/2012. When my Best Buy membership reduced, somehow my Gamers Club Unlocked got deleted.
We called the customer service department after having issues in the store. We got transferred to multiple departments and NONE of them spoke English. After more than an hour, I emailed them while I was still on the phone. I received an email back stating that they would escalate this and it should take 7-10 business days to resolve. Yesterday I received a call and they said they couldn’t find any record of the Gamers Club Unlocked.
In January 2014 I used my membership; I have the receipt (that you can see on my best buy rewards page) and it clearly shows the Gamers Unlocked discount. In addition to that you can see on 10/16/2012 the purchase of the Gamers Unlocked on my rewards page.
How do I get this remedied? It has been more than 2 weeks and all I am getting both on the phone and in email is the run around.
How do I get someone that speaks ENGLISH??????? The language barrier is too much. This has gone from a frustrating issue to an infuriating issue. It doesn’t matter how many times they transfer me I get someone who doesn’t understand me and doesn’t seem to understand what Gamers Club Unlocked even is. They always transfer me to the Digital Downloads department, and because they can’t help me, they transfer me to customer service, who in return transfers me to digital downloads again. Really?????

JMShoemate,
If that's the case, then you would need to provide the following information via private message in order for us to assist you:
The Customer Service PIN from the bottom of the renewal receipt
or
The date you renewed your membership
Where you renewed your membership (city + state or store number)
How you paid for the renewal
A brief description of any other items you may have purchased on the same transaction
An approximate total
To send me PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Reward Zone Gamers Club Exclusive Offer on Evolve

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