Rewards card account for FIOS service -can one check transactions and balance online?

The phone line to check the balance is on some really bad call centerish line- so are the customer service centres-virtually inaudible on a very noisy line. THey were not aware that the web page for rewards cards does not show anything beside an image of the card and as status, the fact that it was mailed out (6 months back!) . No balance, no transactions are visible online. Neither customer service nor the rewards helpline are any use. Please advise how to check the balance and transactions online.
Thanks
w.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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