Rewind and Fast Forward skipping

Evening all, I recently received a new black Sky + Box and have had so much trouble with the pause and rewind facility. Does anyone know why the recordings skip all the time when I press forward or rewind? With the old white sky box, the programmes would play smoothly but at a faster speed but this new box appears to skip at certain sections causing the programmes to freeze at some points. I have now had two different boxes and I have had enough. Regards

Hello, i've read your post sounds to me need to hard reset your sky box. Please follow. PLEASE NOTE YOU WILL LOSE EVERYTHING : like recordings and planners. Press the Services button on your Sky remote.
The Options menu should now be highlighted.2Press the 0 button on your Sky remote.
The Picture tab within the Settings menu should now be highlighted.3Now press the 0 1 & Select buttons on your Sky remote in quick succession.
You should now be in the hidden part of the Settings menu with the Setup tab highlighted.
If the following menu is not showing on your TV screen then press the Sky button and repeat the process again from Step 1.4Use the Left or Right arrows on your Sky remote to scroll across to the tab labelled “Sys Reset”.
This should change to “System Reset” once highlighted.5Press either the Select or Down arrow on your Sky remote to select the System Reset option.
The following warning will be displayed on screen:
"This option will delete all existing and planned recordings and purchases.
All Buy & Keep purchases are available to re-download at sky.com/restore"6Press the Select button on your Sky remote.
“HOUSEKEEPING, Please Wait...” will be displayed on your TV screen.
Your Sky+HD box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+HD box out of standby.

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