RH 9 - WebHelp Topics Not Displaying

It's my first time compileing a WebHelp project, as I'm using the RH 9 trial, and I imported my FrameMaker files, used my FM TOC, and after compiling the project and attempt to view it, it's blank. The files are on my local drive so I know that is not the issue.
Any other ideas?

What happens if you generate another output type (e.g. CHM). If that works, can you post a picture of what you DO see in your WebHelp output. You can do so by using the icon.
The RoboColum(n)
@robocolumn
Colum McAndrew

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Robohelp 9 WebHelp does not display in Google Chrome. Help!

This may have already been answered, but WebHelp will not display at all on my Google chrome browser. I have RoboHelp 9, and using Google Chrome v.13.0.782.112.m. I checked my other browser, IE8, and WebHelp displays perfectly on there. Any suggestions?

Hi there
Perhaps you are unfamiliar with their function?
Click here to view
Cheers... Rick
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RH Window not updating / topics not displaying after repositioning

Hi,
I'm running RH8.0.2 on a 32-bit version of Windows 7. In the last few days I've had peculiar problems with the RH Window itself (not compiled help) not refreshing properly.
For example, I want to compare a Word document to a help topic, so I resize the RH window and position it next to the Word document. I open several topics and do what I need to do. Now I'm done with the Word document, so I maximize the RH window again. This is when the problems start:
The navigation along the top (including the topic tabs) does not refresh.
If I double-click a topic in the left pane, it is sometimes not displayed on the right side, although the cursor movements indicate that RH thinks the topic is displayed. (This is hard to explain, and crazily enough I can't even get a screenshot of this to show what I mean.)
If I reduce the window size back to its previous, smaller size, things look normal again and I can see the topic I just double-clicked. But if I want to use RH in a maximized window again, I have to close and reopen the RH project.
Yes, these problems can be dealt with. But this has been going on for several days now (after a Windows update, perhaps?) and it's getting annoying.
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Thank you for those suggestions, Peter!
You were right - I was dragging the two windows to where I wanted them.
I haven't yet tested your suggstions extensively (I don't spend a lot of time with RH side by side by side with other applications). However, I haven't seen the problem since I started using Windows key + arrows to position the windows.
BTW, RH is the only application where I was having this problem.
I will post again (or edit this post) if I come up with any new information. Even if no one else has posted about this problem, I'm betting that others are experiencing it. As I said, it's relatively easy to work around. Just annoying.
Thanks again!
Eileen

UPK preview topic not displaying after being published

After preview topic loads, it will not display. We have already disabled popup blocker. Any help would be appreciated..

Hello,
Please log a support ticket using My Oracle Support (http://support.oracle.com/). They will be able to assist you.
In the meantime, I would suggest publishing to the Player style to test the content and to see if you have similar problems launching content. If you have similar problems, it might be a bit easier to see what's happening since you can keep trying to open the content without going through the preview.
Best regards,
Marc

Why is first topic not displaying in merged help?

I created a merged help system in RH 9, following Peter Grainge's "Merging WebHelp - RoboHelp 8" steps. When I open the default (index) file in the parent, the first topic doesn't display and I get this error in the topic frame:
Internet Explorer cannot display the webpage.
I can click on any topic from the TOC frame and it will display properly.
I did follow Step 8 (Forcing the TOC to synchronise) and made the change to the whthost.js file in the generated output folder for both the parent and the child.
I also tried to search this forum before asking this question, using google as directed since the forum search is broken. But I wasn't able to find anything relevant.
Thanks for your help.
Jenny

When that happens it is almost certainly because the path to the redirect is not right. Check that the relative path is correct and that the target file is where it should be.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Topics not displayed in HTML Help after importing bilingual (Eng, Simp Chinese) word doc

Hi all:
I imported a bilingual (English, Simplified Chinese) word
document (Windows XP) into Robohelp and split topics based on
Headings. This was successful and I could see both English and
Chinese characters in the topic sections.
When I generated HTML Help and reviewed the output, the TOC
was displayed properly, but the topics could not be found for all
topics in the TOC.
I had installed the language packages in Windows XP.
Any suggestions?
Thanks.

I wonder if this is nothing to do with language but because
you are viewing the CHM across a network.
If that is the case, see this article.
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm

Robohelp 8: Child Project topics not displaying in the topic pane

Hi All:
I am working on a Robohelp 8 merged help with four child projects. The child project I added last (which appears as Child 2 on the ToC) displays fine in the ToC pane. However, none of the Child 2 topics display in the Topics pane.
When I investigated, I found that Child 2 had a few broken links. I fixed them but this has made no difference.
I have cleared the MergedHelp folder and recompiled a few times, but w/o any change. Child 1, 3 and 4 topics display in the topics pane, but not Child 2 topics.
Would appreciate any pointers.
Regards,
Sophie

Try deleting the child from the TOC and readding it. If that does not work, can you post an image of what you are seeing. You can do so via the camera toolbar icon.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
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F1 Help Topic Not Displaying

We provide F1 help for almost every field in our application.
I converted our Winhelp project into .CHM file and used the .hh
file provided by the developer. The .chm file compiles just fine.
But the developer states that the F1 help does not show up for
certain fields.
Here is an example situation:
The .hh file contains:
IDH_BYR1NAM1
IDH_BYR1NAM2
The content for both help topics is identical, therefore
instead of creating 2 help topics, the .ali file contains the
following;
IDH_BYR1NAM1=html\IDH_BYR1NAM1.htm
IDH_BYR1NAM2=html\IDH_BYR1NAM1.htm
When we press F1 in the BYR1NAM2 field, the help topic for
BYR1NAM1 should show up but it doesn't. No help topic displays.
In the Map Id report I generated, the following was noted:
DH_BYR1NAM1
Map #: #80
Map file: C:\ENTERPRISE\HELP FIXES\PROFORM F1
HELP\HTMLHelp\pfsymtab.hh
Topic: html\IDH_BYR1NAM1.htm
(Map ID)
IDH_BYR1NAM2
Map #: #81
Map file: C:\ENTERPRISE\HELP FIXES\PROFORM F1
HELP\HTMLHelp\pfsymtab.hh
Topic: html\IDH_BYR1NAM1.htm
(Map ID)
I would greatly appreciate if someone can provide clues as to
why this is happening. Thanks in advance for your help!

in the report text, is this just a cut and paste error, or an
actual typo?
DH_BYR1NAM1 - should it be IDH_BYR1NAM1?
also - is ENTERPRISE a (gulp) NETWORK drive or your local
hard drive?

Webhelp topic not opening in Safari directly

In an application that runs in Safari and has Webhelp, when you click the app's Help button from a page (.NET) in the app, the page's help topic should open. Instead, the help's TOC page opens instead. Help is developed in RoboHelp x5.
Is some change required in the Webhelp files? Our Mac users aren't happy.
Thx

You would have to ask Adobe that question, this is essentially a user to user forum.
Give us the link to where you downloaded the whproxy.js file and maybe we can see if that has been fixed some other way.
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@petergrainge

About Webhelp - Dialog not displaying when clicked in IE11

Hi,
Using RH10 with latest patches installed to fix IE10/11 issues.
Genereated our merged webhelp and tested it using IE11. Noticed that the 'About Webhelp' dialog does not appear when I click it. It works correctly in IE10.
Has anyone else seen this?
Dominic.

Hi Dominic
This would be the first report I've seen of it. Unfortunately, this probably means that you are likely in the minority of folks that actually use this functionality. As a result, if IE 11 broke it (and it would appear it has) it probably hasn't yet found its way onto Adobe's radar to fix.
I would heartily encourage you to report this as a bug to Adobe via the link below:
http://www,adobe.com/go/wish
Cheers... Rick

Topic not displayed

Dear all,
We have a problem with one of our RH projects. As we generate
the printed documentation, not all information is added to the
output. Although the correct tags are added to the topic and output
settings and the topic is added to the TOC, the topic is not
included in the output.
The problem is solved after we remove the topic from the TOC
and add it again. However, as soon as we regenerate the printed
documentation, the same problem occurs.
Can you help us out?
Thanks!
Liesbet

Hello Peter,
Thank you for your message.
That is indeed the strange thing. If we remove the folder or
topic and add it again, the topic is indeed added to the output.
But next time we generate, another topic might not be there. Each
time that we have generated the output we now need to manually
check if all topics are actually there...
Hope this makes it more clear...
Thanks,
Liesbet

Topics not displayed in RoboHelp 10

Hello,
I was happily working in RoboHelp 10 earlier today but when I had to log out and log in again, all topics from the HTML Files folder in Project Manager were gone, and the folder has a question mark on top of it.
My manager is also experiencing the same problem. We have both rebooted our machines and have logged in and out of RH several times but to no avail.
The topics are still in Windows Explorer though.
It feels like there is a problem with the .cpd file but we don't know what it is. Or maybe something simpler of which we are unaware.
Can anyone help please?
Thanks.

You cannot both work on the same project at the same time. One, then the other is OK.
Source control would have the topics on a server and when you and your manager want to work on it at the same time, that is OK, other than working on the same topic at the same time. You would open your local copy and check the required topic out of source control. Your manager could do the same and the source control should alert you if you both try to work on the same topic simultaneously.
There is a separate forum category where you can find out more. You may need assistance from a developer to get it set up.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

WebHelp not displaying content in left nav pane

Any suggestions for why WebHelp is not displaying contents in
the left navigation pane? When Help is called, it displays the
frame (including buttons such as glossary, search, contents, etc)
and the work area, but does not show the TOC in the left navigation
pane.
I have also tried generating FlashHelp, with the same
results. This time, only the work area displays. Any suggestions to
fix this?
This is a new project, where RoboHelp is being deployed for
the first time. Any suggestions for making this a simpler
transition would be much appreciated. I have used RoboHelp for many
years with a different company and do not recall ever running into
this many problems.
Help!

Sorry, I haven't used the CSH method which, by the way, was
designed to show only the topic at first, I think.
I give my developers a list of path/filenames for topics, and
they use this form:
.../helpdirectory/myproject.htm#targettopic.htm
There are some shortcomings to this method, which leaves the
window open and, when you call another topic, another new window
opens. In other words, you have to close the help window manually
to avoid windowmania.
A solution is a little js that checks to see if a window is
already open, closes it and opens a new one. (If no help window is
open, it's a harmless js error.) It's fast enough that you wouldn't
notice.
The downside here is losing the browser history. Forward and
back buttons work only so long as the help window stays open.
In my opinion, this is not a major concern, since many Web
based applications these days tell users not to use the back
button. Production users won't mind so much.
For ordinary people doing e-shopping and online banking, the
browser back button is anathema.
The bottom line is, if you have a decent set of navigating
options built into the design -- TOCs, left or right rail lists,
useful links at top and/or bottom of the topic page, the back
button can become superfluous.
Browe sequences work fine from any point in the lineup (I
know, it's not the same as browser history -- unless you give them
a really useful set of sequences).
The forever-loading left pane is gone in RH 7.
Hope this is useful.
Harvey

RH8 for Word not displaying images in WebHelp

Greetings.
We recently upgraded from RH7 for Word to RH8 for Word. Images (bitmaps) that displayed perfectly when RH7 compiled the WebHelp do not display at all when RH8 compiles the WebHelp. All we get is an extra blank line -- not even a broken image link.
Images are in the correct folder; nothing has changed, except for the upgrade.
The images were placed in the files using the New Help Image icon.
This is an urgent and high-priority issue for us. Adobe Tech Support is unable to assist.
Thank you!
Jerry

Hi again
Well, one might assume that you knew where the WebHelp output folder was because you are reporting the images aren't showing when you view WebHelp. So the question now becomes: How exactly are you viewing the WebHelp? Are you clicking the "View Result" button after you generate? Are you viewing after you publish it to the Web Server? (That doesn't sound right as you are saying the "keeper" won't push it until the image issue is resolved. This would seem to infer that you aren't involved other than to post and act as an intermediary?
Cheers... Rick
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Search Tab in WebHelp Not Displaying Any Topics

Let me preface this thread by saying that I JUST figured out the answer to my own problem. I tried to post this thread about 2 hours ago, but the forum was having issues...I got unexpected errors, and such. Although I figured out the answer a moment ago, I wanted to post the thread anyway, in case others come across the same problem, they will know how to fix it.
The Search tab in WebHelp doesn't work. No matter what I do, no topics will display when I enter search terms that I *know* are in the Help system. I have another project on the same computer, and the Search tab in that project works fine. I tried to attach screenshots, but keep getting an "unexpected error," so I gave up. But basically, if I enter a search term and click Go, "No topics found" displays.
When the WebHelp is being generated for this project, the following displays in the Output View:
"Processing Full-text-search data...
Finished processing Full-Text-Search data in 0 sec(s)"
It looks like something that is needed in order to do the full-text-search is missing, but I have no idea what. I have read several threads in the forums regarding Search tab issues that others have had.
I have:
    * Ensured that the itss.dll and itircl.dll are registered and in my C:\WINDOWS\system32 folder
    * Confirmed that I have keyhelp.ocx and hhctrl.ocx in my C:\WINDOWS\system32 folder
    * Used the same browser to view the WebHelp output for both projects (firefox 3.6.18)
    * Checked the project settings - they match
    * Checked everything in the WebHelp Settings window - General, Content Categories, Navigation, Search and Publish - everything matches in both projects
    * Tried creating a new webhelp layout, selecting a different skin...
everything, to no avail.
When the WebHelp is being generated for the project where the Search tab works, the following displays in the Output View:
"Processing Full-text-search data...
Finished processing Full-Text-Search data in 115 sec(s)
I can't understand why the Search tab works in one project, but not the other project. See the diagnostic report below. According to the report, the only thing I don't have (and don't know how to get) is MS Help 2. But why would my search work in one project and not the other, despite not having MS Help 2? Both project have the same settings and I'm generating the same output - WebHelp. Any ideas why my Search tab works in one project, but not my other project?
Thanks in advance for any assistance!

NOTE: In my original post, I forgot to include the diagnostic report that was produced by using the diagnostics tool mentioned in other threads where forum members were having problems with the Search tab, so here it is (just so that this thread is complete)...
MJ's Help Report
A common problem with HTML Help 1.x is DLLs not correctly registered during installation. This utility checks all components and registers DLLs if required. We also report if the RoboHelp DLL is registered, and if MS Help 2 components are installed and registered.
After running the report, try running your program again to see if the fault has cleared.
General Info
Report EXE:                C:\DOCUME~1\LMCKEN~1\LOCALS~1\Temp\Temporary Directory 1 for MJsDiag.zip\MJsDiag.exe
Report Run Date:           7/21/2011 11:14:07 AM
Report EXE Version:        2.7.2.0
Download URL:              http://helpware.net/downloads/
Operating System:           Windows NT 5.1.2600
SysLocale.DefaultLCID:      0x0409 (1033)
SysLocale.PriLangID:        0x0009 (9)
SysLocale.SubLangID:        0x0001 (1)
DecimalSeparator:           .
HH Installed:               YES
HH Version:                 5.2.3790.4110
HH Friendly Version:        > 1.4a
H2 Installed:               NO
H2 Version:
IE Installed:               YES
IE Version:                 6.0.2900.5880
IE Friendly Version:        Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges: YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
     Version = 5.2.3790.4110
     Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
       ClassName = HHCtrl Object
       InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
       ProgID = Internet.HHCtrl.1
     DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
     Version = 5.2.3790.4186
     Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
       ClassName = Microsoft InfoTech IStorage System
       InProcServer32 = C:\WINDOWS\system32\itss.dll
       ProgID = MSITFS1.0
     DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
     Version = 5.2.3790.2453
     Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
       ClassName =
       InProcServer32 = C:\WINDOWS\system32\itircl.dll
       ProgID = ITIR.WordWheelBuild.4
     DLL is Found and Registered OK = YES
For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: KB 892675
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled on this PC.
Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, KB 896054
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try reinstalling.
File Registered OK: C:\Program Files\itcc.dll (Version: 4.72.7277.0)
File Found: C:\WINDOWS\system32\hha.dll (Version: 4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
     Detecting KeyHelp.ocx by looking for the IKeyPopup interface
     Registration Info: {1E57C6C4-B069-11D3-8D43-00104B138C8C}
       Version = 1.1.2200.0
       ClassName = KeyPopup Class
       InProcServer32 = C:\WINDOWS\system32\Keyhelp.ocx
       ProgID = KeyHelp.KeyPopup.1
     Dll Found and Registered = YES
For More Info See: http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
     Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}
       Version = 9.0.0.228
       ClassName = HHComponentActivator Class
       InProcServer32 = C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
       ProgID = HHActiveX.HHComponentActivator.1
     Dll Found and Registered = YES
For More Info See: http://www.macromedia.com/
MS Help 2 Run-time Components
     *** MS Help 2 NOT installed on this PC

RH 9 - WebHelp Topics Not Displaying

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