RH HTML 9 - CHM file Slow performance when opening project.
Recently RH 9 runs very slow when I open my project, I even cannot open a folder in the Project Manager pod. I think maybe there are some corrupt files cause it.
Anyone has experience please help me. Thank you.
How did you bring the files in to the project, via Windows Explorer? If so that will not have helped.
Have you tried deleting the CPD file and then reopening the project?
Is the project on a local drive?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge
Similar Messages
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RoboHelp HTML 9.0.2.271 crashes when opening .htm files
Hello. I'm using RoboHelp HTML 9.0.2.271. When opening a certain RH project (I have three that I access regularly), the project opens fine, but when I try to open any of the topic files, RH hangs/crashes. I can perform any other tasks in the project (generating, publishing, updating the browse sequence, etc.), but I can't open any .htm files. In trying to fix this problem, I have:
Updated from 9.0 to first 9.0.1 then 9.0.2
Renamed the .cpd file
Imported one of the topics in the crashing project to a project that isn't crashing
Updating and renaming the .cpd file didn't work and importing the topic into a healthy project allowed the topic to open (so the topic doesn't seem corrupt).Also using 9.0.2.271, I had exactly the same problem: open project, double-click a topic in the Topic List pane... crash.
However, immediately after opening the project I had Windows 7's blue 'busy' doughnut symbol constantly flashing under the mouse pointer. This is described (for RH8) in Peter Grainge's description on his excellent website (RoboHelp > Opening RoboHelp Projects). The same topic mentions the .hhp file, so I checked the contents of mine...
At the very end, in the [MERGE FILES] section, it listed two other .chm files; one which was supposed to be there, and one which was not (Dummy.chm). I had merged Dummy.chm only during the early testing stages of my project, and had long since removed all references to it from my project. I have no idea why it was still listed in the .hhp file.
I deleted the reference to Dummy.chm from the .hhp file and regenerated the project... and Dummy.chm reappeared in the .hhp file! After deep-searching my project files using NotePad++, one remaining reference to Dummy.chm was also listed in the .xpj file:
<file>
<name>Dummy.chm</name>
<comments></comments>
</file>
So I manually removed those lines and saved the .xpj using NotePad++, reopened the project using RoboHelp, and regenerated. The rogue reference to Dummy.chm is now gone. I have opened, saved, and closed the project several times and it now seems to be reliable.
Probable cause of bug: I had recently performed a cleanup of my project folder and deleted Dummy.chm, but unknown to me I suspect RoboHelp was still looking for it when opening the project, hence the permanent 'busy' doughnut and the crash when trying to do anything else, like opening a topic. -
InDesign CC 2014 very slow performance when dragging images and changing text
InDesign CC 2014 very slow performance when dragging images and changing text.
Running on 2010 Macpro 2.4GHz. 8GB RAM. Any solutions? I've read through many forums on this and tried several fixes.Have exact same issue on my Windows 7 machine. Resetting preferences is a workaround.
So I start InDesign whilst holding down these keys.
Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac)
Whilst inDesign is usable again with this fix- I have to do it every time so it trashes all my preferences so NOT GOOD long term fix. Otherwise InDesign freezes and can only be stopped by forcing a quit.
I have manually deleted the preference files and I have created a brand new admin account - but still no luck - will be onto support tomorrow -
Save as PDF, HTML and CHM file formats
Is FrameMaker capable of saving in all three of these formats: PDF, HTML and CHM file formats? Would InDesign be a better choice?
The first two, yes. For Compiled Help, the third, I'm sure you know that the files have to be compiled, so no, and I don't think the source files for compilation are a direct export either, unless you can follow an XML path. Although the popularity of CHM is way down from a number of years ago because HTML is more portable, but that's a different issue.
If I were you, I'd look at MIF2go, a Frame add on that does support export to all these formats, and a number of others.
InDesign doesn't do this either...
Just as a word of unasked for advice, choosing your authoring platform by what it can output is a back-asswords way to choose a tool. Find the tool that suits the way you create documents the best so you get more required features to create your stuff quicker and easier.
Both the tools you mention and most other modern ones do pretty open-ended output, either directly or through filters or conversion utilities... there are always ways to massage output to a different format. So output is certainly a consideration, but it's a relatively minor one.
As for input tools, you're comparing apples and oranges with FM and ID. FM excels at book style documents with multiple chapters or files that share common layout characteristics. InDesign excels at shorter documents that are usually design-driven, that require hands-on layout tweaking, and it can't do multiple file management.
Cheers,
Art -
Compiled CHM File Does Not Reflect New Project Name
I have read many of the experts' responses to posts and found them extremely helpful. However, I have not seen one that addresses my issue.
I have RH HTML Version RH8. I renamed a project via 1) File - Rename Project and 2) Single Source Layouts - Primary Layout - Properties - Output Folder and File Name.
Two problems are: 1) The Project Folder name still reflects the old project name and 2) The CHM file still reflects the old project name.
As a result, the output Help that the user sees still has the old project name in the title bar.
All generated files as well as the RoboHelpHTML Project File were changed to the new project name, just as the RENAME PROJECTS Help says it should. However, the CHM file does not reflect the new project name as it says it should.
1) Can I change the Folder name that was created when I compiled the Help file to the correct name?
2) Can I change the FILENAME in the SELECT OUTPUT FOLDER AND FILENAME window?
3) Can I / should I rename the TOC and Index filenames from the old project name to the new project name? (Help says that changing the project name does not change these file names and it didn't.)
Will any of these actions correct the problem? I appreciate any help you can give.Welcome to our community
Try File > Project Settings.
And if that doesn't get it, try the Project Set-up pod, windows and change the Window Caption.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
PNG files are grainy when opened in Illustrator.
Files that I create in Photoshop and save as PNG files are grainy and colored incorrectly when opened in Illustrator. The files are fine when opened in other programs. Please see the pictures below to illustrate my point. These are the same file, however, the first is the PNG file that I've saved in Photoshop and the second is how Illustrator renders the file.
Original - Saved from Photoshop
Rendered in Illustrator. Exported as PNG.It is PNG 24. It's super bizarre. I originally thought it was because the file began as a RAW file, but any file I export as a PNG gives me the same issue when opened in illustrator.
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Hello! I have a problem here which I can't solve. I also asked this question here: http://stackoverflow.com/questions/14365031/jdeveloper-11-1-2-3-hangs-when-opening-project-from-jdeveloper-11-1-1-6/14369211#14369211 . The whole story in short. I have a JavaEE client-server project in JDeveloper 11.1.1.6, where it works like a charm. Recently I had to upgrade JDeveloper version to the latest 11.1.2.3. The first problem was that the standard procedure of migrating project from the older version of JDeveloper to the newer one did not help: IDE was hanging forever all the time with no apparent (for me) reason, log file was silent about that. Then I tried another way: I just created the same project from the beginning and put there all necessary source files, libraries, set project properties etc. Still nothing, but now found the way to obtain a kind of error at least. I ran C:\Oracle\Middleware\jdeveloper\jdev\bin\jdev.exe from the command line and got the following (e.g. when I started running debug):
Jan 16, 2013 8:52:09 PM oracle.ideimpl.runner.StarterFactoryDescriptionImpl logError
SEVERE: Incorrect hash-structure value in starter-factory definition
Jan 16, 2013 8:52:10 PM oracle.ideimpl.runner.StarterFactoryDescriptionImpl logError
SEVERE: Incorrect hash-structure value in starter-factory definition
But I don't know what could be the next step... Could anyone help me? Thanks in advance for your attention!
Edited by: user12144197 on 22.01.2013 0:42Hi,
not sure if you have a support contract or work for Oracle. In both cases the best option is to file a bug (service request)
Frank -
Frequent crashing when opening projects
10.5.8, LP 9.0.2, Mac Pro 8-core 6GB RAM
Logic frequently stalls/crashes when opening projects. This happens most often with projects that have lots of sampler instruments (primarily VSL), but some of the time with no samplers at all. The loading window generally hangs on Vienna Instruments with projects that have them, and on Space Designer with projects that don't.
The project this happens most frequently with is an orchestral template I'm creating. It has about 25 instances of Vienna Instruments (totalling 1.34GB worth of samples), a few channel EQs and one instance of Space Designer. Other projects that have caused the crash include about 10 native software instrument plugins, 1 Akoustic Piano and 10-15 native effect plugins. I consulted VSL tech support who said the problem was most likely with Logic. I'm inclined to agree, since the problem happens with and without any Vienna Instruments, and Vienna Ensemble Standalone has no problem loading templates with a lot of samples.
Does anyone have any suggestions to troubleshoot? Has anyone had similar experiences? Thanks.Well, this has happened to me too. To the point where I've lost all the work, because Logic can't open the original project or the "crashed" copy it creates. Happened again with a new project I'm working on, albeit on a much more modest laptop system.
Annoying. Makes me think about switching DAWs...what else can you do if Logic can't be trusted. -
Priemier Elements 12 pops up a error screen when opening project." No disc in drive E.Please insert disc to continue." My DVD drives are F and D. What do I have to do to get rid of this error?
charkmapman
What computer operating system is your Premiere Elements 12 running on?
In versions of Premiere Elements earlier than 12, the answer for that type of "No disc" message was usually related to SmartSound/Sonicfire Pro 5 feature. But, there is no SmartSound/SonicfirePro 5 feature in version 12, only Music Scores without the SmartSound name.
Consequently, I would suggest an uninstall, do a ccleaner run through (regular cleaner and registry cleaner parts), reinstall.
http://www.piriform.com/ccleaner
We will be watching for the results.
Thanks.
ATR -
Mac SLOW performance when backing up
Whenever my mac is backing up over wifi to my Time Capsule the performance is terrible! Everything is just SO slow - switching windows, opening programs, sending email everthing!!!!
So to combat this i click 'Stop Backing Up'. Then everthing is back to normal
But low and behold in a few minutes it attempts another back up!!!! Grrrr
1) Is there a way to combat this performance degradation?
2) OR schedule back ups for evenings or when i want??!
I use my mac all day long for work and it's having a real impact on my productivity. I could just turn the Time Capsule OFF but that would just defeat the object of backing up. I just know i'd forget to turn it on again.
I'm beginning to get really sick of seeing those spinning arrows!! >:(
AlexNothing improper with backing up manually. I can't understand why users (except in special circumstances) would want to constantly backup. Do a manual backup when you go the sleep. Just turn TM off and select it from the TM icon top file menu.
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RoboHelp HTML 9 - CHM file The Back button works uncorrectly.
Dear all,
I am using RH HTML 9 to generate chm file from my project. The problem is when I click on topic 1, topic 2, topic 3 in turn in the Content pane. After that I click the Back button three times, topic 2 is highlighted on the Content pane, although the content of the topic 1 is displayed on the right pane. I think the topic 1 should be highlighed on the Content pane. Is it a bug of Microsoft HTML Help ?
Please help me understand what Microsoft HTML Help does in generating .chm within RoboHelp 9 ?
Thank you.Dear RoboColum(n),
The following is the report from my machine. Please help me check it. I really don't have experience in this. Thank you so much.
MJ's Help Report
A common problem with HTML Help 1.x is DLLs not correctly registered during installation. This utility checks all components and registers DLLs if required. We also report if the RoboHelp DLL is registered, and if MS Help 2 components are installed and registered.
After running the report, try running your program again to see if the fault has cleared.
General Info
Report EXE: C:\DOCUME~1\nhanvt\LOCALS~1\Temp\7zOC4BF7DD4\MJsDiag.exe
Report Run Date: 12/18/2012 9:38:11 AM
Report EXE Version: 2.7.2.0
Download URL: http://helpware.net/downloads/
Operating System: Windows NT 5.1.2600
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .
HH Installed: YES
HH Version: 5.2.3790.4110
HH Friendly Version: > 1.4a
H2 Installed: NO
H2 Version:
IE Installed: YES
IE Version: 6.0.2900.5969
IE Friendly Version: Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges: YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
Version = 5.2.3790.4110
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
Version = 5.2.3790.4186
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\system32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
Version = 5.2.3790.2453
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\system32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES
For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: KB 892675
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled on this PC.
Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, KB 896054
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try reinstalling.
File not found: C:\Program Files\itcc.dll
File Found: C:\WINDOWS\system32\hha.dll (Version: 4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by normally resides in the Windows System folder.
For More Info See: http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}
Version = 9.0.1.262
ClassName = HHComponentActivator Class
InProcServer32 = C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
ProgID = HHActiveX.HHComponentActivator.1
Dll Found and Registered = YES
For More Info See: http://www.macromedia.com/
MS Help 2 Run-time Components
*** MS Help 2 NOT installed on this PC -
I've had my MacBook White running on Mac OSx 10 for about 2 years. My sister has the same type of MacBook and she isn't having any slow performance. I really don't want to install RAM and that can't be the end all be all of solutions. Please help!!
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc. Other utilities are also available such as Onyx, Leopard Cache Cleaner, CockTail, and Xupport, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate. -
Slow Performance when program was once 100% proficient
I am working on a 2011 Macbook Pro - OS X version 10.9.5
For over a year I have been working in Adobe Premiere Elements 11 on this computer with no issues. Recently the program began running EXTREMELY slow - for example., taking well over an hour to render video that previously would render in only a minute or two. Went to Apple - thinking it was my MAC - diagnostics on the MAC show the computer itself is fine.
Purchased Premiere Elements 13 (liked the new features and offerings) and was naively hoping it would fix my slow performance issue.
But program is still running horribly slow.
Any suggestions or similar issues?laurabodey
Premiere Elements 11 or 13 on Mac Computer.
Which program do you want to troubleshoot first?
Let us assume Premiere Elements 11....
1. Edit Menu/Preferences/Scratch Disk
Where are the Scratch Disk pointing and how much free space is at that location
Please assure a clean up of any pile ups of any preview files (Adobe Premiere Elements Previews File Folder), conformed audio files (Media Cache Files Folder), and conformed audio (best cleaned out through Edit Menu/Preferences/Media and the Media Cache Database area Clean button.
2. Download, install, and run the free ccleaner.
https://www.piriform.com/ccleaner/download?mac
3. How much installed RAM does you computer have? Are your source media stored on external hard drive (with the appropriate formatting for Mac)?
4. Does the information in online articles such as the following make any impact on your situation?
Seven ways to free up drive space | Macworld
Let us start here and then decide what next.
I am strictly and Elements Windows user who tries to find common ground between Premiere Elements Windows and Mac to address some of these issue. So, I am
not all that great on Mac locations. Please help me translate from Windows to Mac if necessary.
We will be watching for your results.
ATR -
RoboHelp HTML 9 - CHM file Different color shown for text of dropdown hotspot.
Dear all,
In Design view of Robohelp, I see all dropdown hotspot text are green. But when I preview or genereate the topic to CHM file, all dropdown hotspot text are blue like color of hyperlinks.
I don't understand why it behaves like that. Please tell me.I recreated your index keywords and have identified what is going on.
When you click on CTV, Accept it opens the correct topic.
Now notice what happens when you start typing app after CTV. The highlighting goes to Enable so when you press Enter, Rh opens the highlighted topic. The highlighting will go to the last sub keyword. Try adding Zulu.
I will see if I can create something similar tomorrow using another authoring tool.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
i have the current Mac Pro the entry level with the default configuration and i feel lack of performance when applying after effects on my videos using final cut pro and also rendering a video takes long time ? what upgrades do you guys suggest i could do on my Mac Pro ?
256GB SSD it shipped with will run low and one of the things to watch.
Default memory is 12GB also something to think about.
D500 and FCP-X 10.1+
http://macperformanceguide.com/index_topics.html#MacPro2013Performance
Five models of 2013 Mac Pro running Resolve, FCPX, After Effects, Photoshop, and Aperture
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