RH10 not prompting to get latest files or check in changes

Hi,
Our documentation group consists of 5 writers. We all upgraded from RH9 to RH10 this week. We use Visual SourceSafe as our version control system. I upgraded a project, closed and reopened it, and was prompted to get the latest files, as expected. When I close the project, I am prompted to check in the files, as expected.
Here's the problem:
When another writer opens the same project, she is not prompted to get the latest files. When she changes a topic, it gets checked out automatically, but when she closes the project, she is not prompted to check in the files.
She and I have the same version control settings in the project (Tools --> Options --> Version Control).
What could be causing this? Is there a user-level setting somewhere that might have gotten modified when she upgraded to RH110? Everything was working as expected for her in RH9 (she was being prompted to get the latest files and check in the files).
Thanks,
Amy

Thread moved.
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