RH10 - Printed Documentation Issues.

Hi!
I'm new to RH10. I've started a new Technical Authoring role having taken 6 years out of the role... In my previous roles I've walked into the company and the styles and templeate were already set up and I just got on with the authoring part of the role. However, this time I'm starting from scratch, so am requiring some help.
I've used Robohelp in the past and decided this was the software to go along with. However, it's quite a bit different to how I remember it!
Currently I am using a trial of Robohelp 10. I have created a test project and managed to generate a Microsoft HTML Help file. I'm now trying to generate this into a printed document. Issues I'm having are:
Firstly I seem to have a line of text which is set as Conditional Build Tag of Online only showing in my printed document. There are other Onliine only bits that are not showing, but this particular line I just cannot seem to remove from the printed document. Any suggestions on how to deal with this? I have removed the conditional tag and re added it.
The company's brand is to use Tahoma font. However, I'm finding that when I print the document it comes out in grey, even though I've set the font colour to be automatic. I've even tried to swap this to being black, but I still seem to get grey print. Is this down to the font type I'm using or could there be an issue with the generation?
I've set my Heading 1 style to be centred for the title page and still it prints out left alligned. Am I missing something with the style?
Finally, each of my topics are coming out printed on a new page, even though I have not selected the 'Start each topic on new page' check box when setting up the generation options. Can you point me in the right direction to adjust this please.
I'm sure that mose of these are user error and probably down to my rusty authoring. But hoping that help on these will help me to move forward and loosen up the rustyness!!!
I look forward to hearing from you soon.

Online Conditional Build Tag: You may want to check what Conditional Build Tag expression is being used in the Printed Documentation single source layout? This controls the content that is included. However be aware that content in a topic (or a topic itself) can have more than one tag assigned to it. I think this will be a case of going back to the topics that have the online tag and doing some investigation. You can easily identify the topics with a CBT by right clicking on a tag in the Conditional Build Tag pod and selecting Properties.
This could be down to the Word styles you are using in the template and how they are mapped to the RH Styles. Check out the following link for an excellent tutorial on producing printed documentation. http://www.grainge.org/pages/authoring/printing/printing.htm
See point 2.
Again this is style related. It sounds like you have a Word style mapped with the pagination option selected. See point 2.

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    Starting to build Printed Documentation...
    Printed Documentation processor 8.0.1.204
    Building C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...
    Preparing to create Printed Documentation...
    Clearing output folder...
    Preparing files for Print Document...
    Copying files...
    Updating files...
    Finished preparing in 2 seconds.
    Preparing environment...
    Printed Document Generator Environment: Word 11.0.8313,  OS 5.1.2600, RAM 2048 M Bytes
    Building Printed Documentation 'Printed Documentation'...
    Building Single Document 'Printed_Documentation.doc'...
    Building 'RF-7800V-HH About this Help'...
    Building 'Table of Contents'...
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    Processing 'RF-7800V-HH Welcome'...
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    Processing 'FAQ 03'...
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    ------------- Output Text --------------------------
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    Search for:
    <!--(See Also)======================================================-->
    Replace With:
    nothing
    Search for:
    <!--(Content)=======================================================-->
    Replace With:
    nothing
    Search for:
    <p> </p>
    Replace With:
    nothing
    Search for:
    <p> </p>
    Replace With:
    nothing
    Search for:
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    <head>
    Replace With:
    <html>
    <!--(==============================================================)-->
    <!--(Document created with RoboEditor. )============================-->
    <!--(==============================================================)-->
    <head>
    Search for:
    <!--(Meta)==========================================================-->
    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
    <!--(Links)=========================================================-->
    <link href="MyHelp.css" rel="stylesheet" type="text/css">
    <!--(Scripts)=======================================================-->
    <script language="javaScript" type="text/javascript" src="MyHelp.js"></script>
    <script language="javascript" src="eHlpDhtm.js"></script>
    </head>
    <!--(Body)==========================================================-->
    <body TABINDEX=1>
    Replace With:
    <!--(Meta)==========================================================-->
    <meta http-equiv=Content-Type content="text/html; charset=windows-1252">
    <meta name=generator content="RoboHELP by eHelp Corporation - www.ehelp.com">
    <meta name=generator-major-version content=0.1>
    <meta name=generator-minor-version content=1>
    <meta name=filetype content=kadov>
    <meta name=filetype-version content=1>
    <meta name=page-count content=1>
    <meta name=layout-height content=597>
    <meta name=layout-width content=662>
    <!--(Links)=========================================================-->
    <link href="MyHelp.css" rel="stylesheet" type="text/css">
    <!--(Scripts)=======================================================-->
    <script language=javaScript
      type="text/javascript"
      src="MyHelp.js"></script>
    <script language=javascript
      src="eHlpDhtm.js"></script>
    </head>
    <!--(Body)==========================================================-->
    <body TABINDEX=1>
    Search for:
    <a class=toplinks href="#top"> Top</a>
    …or…
    <a class=toplinks href="#top">Top</a>
    Replace With:
    <a class=toplinks
    href="#top">Top</a>
    Search for:
    <h3 id=SeeAlsoTitle
    class=SeeAlsoTitle
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    <div id=seeAlso
    Replace With:
    <h3 id=SeeAlsoTitle
    class=SeeAlsoTitle
    style="x-condition: Online;">See Also</h3>
    <div id=seeAlso
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    Always make backups of your older projects before you upgrade anything. I know this is elementary, but I thought it was worth reminding.
    Check the timestamps of the files after you upgrade the project. If there are a group of files with timestamps that aren't similar to the rest of the files, chances are Robohelp was having trouble converting those files.
    Try looking at the HTML code in those files and see if anything looks out of the ordinary. Some examples are above.
    If you have already ported the RH project and it's too late to go back, go look at the file timestamps anyhow. For all the older files, try opening each one in Robohelp and add a space or something (to force RH to change it), and save it. I didn't have the time to verify this, but it seemed on most instances: when I forced RH to save the file manually, it updated correctly and the problem with the conditional text went away.  (This option takes longer, especially if you have to do each page individually, but it's worth a try, IMHO.)
    Aside from the initial Printed Manual woes, which are resolved, the upgrade process from RH 9 really was seamless!  Best I have ever seen!  Everything just works!  Awesome is a word that comes to mind.
    Printed Documentation output does work on upgrade, but in my opinion is: it is no better than it was before, in previous versions.
    I wish there were more fixes to the Printed Manual output. When you have a product help system that spans multiple versions, contains over 2.5 million words, and 10,000+ topics, having a lot of cleanup on the production end is costly. What use to take a person on my team less than a day to generate 50+ PDFs in FrameMaker, takes 4-5 weeks man-time in RH.  I will outline my opinions in my next reply to this thread.
    Thanks again, Mr. Grainge!

  • Problem with RoboHelp 7 and Batch Generate "Printed Documentation"

    Hello people! I have a problem with Batch Generate of Word documenttion in RoboHelp 7, when launch the Batch Generate with "Printed Documention"  option selected send me a error message like this "Adobe Acrobat or Adobe Elments version 7 or Higher is not installed on your system".
    RoboHelp generate de .chm file without problems.
    I have the last version of Adobe Acrobat Reader Installed in my computer, my RoboHelp's project is not very complicated, the only to remarks is in spanish lenguage and the computer is in spanish too, but anothers projects in english US generate documentation without problems, I dont know if this had anything to do..
    I have windows XP SP 3,so I test in another computer to generate documentation and I have the same problem. What´s happend ?? 
    Thank you for all.

    I too am having this issue with the TOC. Firefox simply
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  • List style not visible in printed documentation

    Robohelp 8.0.2
    Is this a bug???  I opted to use a numbered list style rather than a numbered paragraph style to label procedural steps.  The advantage of a list style is that skip numbering would not work properly using the paragraph style. i.e.:
    'Steps' Paragraph style with numbering associated:
    First step.
              Result of first step.
    Second step.            * Bullets and Numbering does not allow me to consistently "Restart numbering at 2" (and HTML this produces is faulty). 
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               Result of first step.
       2.  Second step.               * Bullets and Numbering allow me to consistently "Restart numbering at 2."
    Now I see the consequences of my decision:  My 'NumberedStep' style is not included in the styles dropdown.  Inconvenient, but not itself the end of the world.
    The real problem is this:  Printed Documents are not consistent with the style defined in 'NumberedStep'.
    The font is larger than it should be, and indents are all over the place:
    This is the selection I made on Generate Printed Document:
    On first review, all the styles in my source translated easily to Word, but the style for NumberedStep text was not.  That text is now 'Normal'.
    I've hunted high and low to solve this issue, so a direct reply is appreciated.

    Firstly, your better off using liststyles than paragraph list styles, I screwed around a long time before I had to set everything to liststyles rather than paragraph ones. So dont worry about that.
    The first issue, of not seeing the style - it is there, if you open the Styles tab on screen (click in a topic to get the cursor, then Format > Styles), not just the dropdown like youve shown youll see a list of all your styles, almost, it will show paragraph styles, click the drop-down and select All available styles, this will display your list styles as well!
    Im not sure about the style settings, I have the same text setting applied in my list style as I use for my 'normal' text. Though I think you can select the text in a list and apply a paragraph style to it....i just tried and it worked, but to be on the safe side you might want to set the text formatting in the list style css too..
    mine looks like this
    li.NumberList {
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        list-style: decimal;
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    As for printed formats not indenting lists, this is an issue. So far I have found no way around it because you cannot map a  list styles in RH to a list style in Word. This has also created errors for line spacing and indents - and  I found the indents are severly messed up when using list styles in snippets. Everytime I create printed documentation I have to manually fix it, a pain but it doesnt take too long....you could use macros etc to speed it all up for you.
    Submit a Wish Form.
    Hope it helps.
    Nick

  • Printed Documentation Error - Converting RH8 Proj to MS Word 2007

    I get the following error message when I attempt to use the Single Source Layout > Printed Documentation option:
    Microsoft® Word has not been started on this computer.
    Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again.
    I am trying to convert an RH8 Project to MS Word (.doc or .docx).
    Any suggestion would be appreciated.

    Assuming Word has been started before on that computer, see http://www.grainge.org/pages/authoring/printing/print_issues.htm and scroll down to Word Issues.
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    @petergrainge

  • Resizing images in printed documentation

    I have Robohelp 10.  Is there a way to resize all images to 80% when creating a word and pdf document.  If I create an image style to 80%, it is ignored when creating printed documentation but works for online HTML help.

    Hi there
    From what I'm reading, it would seem that you are using CSS to present images at 80%, no?
    If that's the case, it would seem you want your images presented at 80% of original size regardless of whether they are presented on the screen or whether you are creating printed output. And if that's the case, I'll ask the obvious question.
    Why don't you simply scale them to 80% before inserting them into the project? Wouldn't that solve the issue and eliminate any need to create a CSS rule to scale the image?
    Additionally, by scaling in the browser you are likely causing horrible loss of quality. And causing the page to take longer to load because the larger image is being loaded when the page is viewed.
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7, 8 or 9 within the day!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • Info about printed documentation

    I'm thinking about buying a printed documentation from the
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    Thanks in advance!
    Angel

    Karen,
    I agree with Peter's suggestion.
    Also, I see this passage in your first post:
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    By the "same" files, do you mean the project files are on a
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    When you install a new version of Word you must
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    Does your colleague's installation include the RH X5.02
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  • Anchored Table Width in Printed Documentation

    Hi all,
    I'm working in RoboHelp 8 HTML and am dealing with a new pain point. Recently I created a step by step how to guide on a page within a table. Instructions are in one column and images in an adjacent column. I discovered however that the table widths weren't anchored in printed documentation. I read online that that this was a known bug so I installed the necessary patch (8_0_1.exe). Now, even after the install, I'm still seeing the problem. The generated webhelp looks fine but when I print the page the margins no longer align. Any insight into the issue would be most appreciated.
    - Meredith

    Before tackling your question, I strongly recommend you apply patch 802. See Opening Projects on my site.
    I once investigated a problem where some cells were going off page and others were fine, is that what you are seeing? The answer is in in Print Issues on my site.
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    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • Printed Documentation

    Hi everyone,
    I have yet another issue with Printed Documentation. After I
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    I am running RH HTML X5.0.2.
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    Linda

    Hi Linda. When you say "placed" do you mean that the comment
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  • RH6 and Printed Documentation

    I was trying to create a printed version of my project, but
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    have had RH6 since spring of 2007, but hadn't had the need to use
    this feature since switching to RH6 from RH5. I called the support
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    had to replicate a particular portion of help by creating a new
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    Peter, thank you for your response. I also apologize for not
    indicating that I have Microsoft Word 2007 (our company installed
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    What I mean by Printed Documentation not enabled is that when I
    click Printed Documentation I get the message:"A supported version
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    called Adobe's Tech Support (I have a support package with them)
    because I couldn't believe the message. Tech Support rep confirmed
    the message and said that Printed Documentation in RH6 works in
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    given any ticket number--they didn't even consider my call ticket
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    I wanted to know if anyone else had this problem and, if so, did
    they simply bite the bullet and upgrade or just live with the lack
    of abilitiy to print a document. (I have, by the way, printed
    documents in the past - but quite some time ago. I did also read
    your Printed Output article and wished I'd had this information
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