RH6 crashes when generating RH5 project

Question

Hello,
I am trying out RH6. I have been a RH5 user for the past 2.5
years. I have a huge progect with complex conditional build tags.
RH5 works fine when I publish with WebHelp Pro. I am not useing an
engine at this time. I was but my project got to big for it. To
many pdf files to search on. Anyway. I open RH6, open the RH5
project. I try to generate WebHelp Pro. The files seam to copy OK
but when the generating tries to update files. Crash!
Exception unknown software exception (0xc000000d) occurred in
application at location 0x78138890. Any Ideas? I am performing this
test on a new computer that has never seen RH5

Answer 1

Hey, BTIMoe
What is confusing Rick and I is trying to understand your
scenario. When you say "I try to generate WebHelp Pro. The files
seam to copy OK but when the generating tries to update files.
Crash! " Is this from the "View Result" locally button after
generation, or have you tried to publish it to a non-RoboEngine web
server and then it crashes?
I have tried this using the RH 6 Trial version without a
problem when I View Results. However you can't publish to a
non-RoboEngine because it's looking for the RoboAPI.asp file to
redirect it to a virtual directory on the server called "Robo". Why
it crashes, I'm not sure. In the past if the RoboEngine was not
configured properly you might get a "failed to connect to server"
error, but I have never had it actually crash the app. Also, what
is the destination to which you are publishing?
Finally, I know the Trial version has a topic limit (though
I'm not sure what the limit is). Could you create a test project of
no more than 20 topics and see if that causes a similar problem?
The bottom line is to choose WebHelp if you are not
publishing to a RoboEngine enabled server (or the new RoboHelp
Server 6 which replaces the old RoboEngine 4).
Let us know exactly what your trying to accomplish and we'll
take another crack at it.
john