RH6 Extremely Poor Peformance with Lage Webhelp Project
We recently upgraded to RH6, which has caused performance
problems so severe that we literally cannot work with the project.
Our problems are exclusively with our largest project -- 600+ html
files, 500,000+ words, 35mb (only about 150 small gif images).
We're not having any problems with our smaller help projects.
When we launch the large project, the CPU usage immediately
hits 100% and stays there for the duration of the session. My
longest session is currently 35 minutes, during which I was able to
delete a folder, add another folder, and add 5 files to the system.
The application took almost 8 minutes to close.
Because of the size of this project, it's always had
performance issues on startup. Under X5, it took about five minutes
before you could work freely, but then worked fine.
So far, three of us have experience the same peformance
problems. We're all using identical Thinkpad t43 laptops with 2
gigs of memory and running XP Pro Service pack 2 with all of the
security updates. Someone recommended temporarily disabling
VirusScan, which didn't improve the situation at all.
So, two questions:
1. Have any of you experienced and been able to resolve
serious performance issues of this sort?
2. What operations does RoboHelp peform when you open a
project. It seems to verify folders (& links?), but I can't
find any information about exactly what it does.
EDIT: We are not accessing the project over a network, so
this cannot be the cause of our performance problems.
Thanks for any help you can provide.
Roger Gerbig
Senior Technical Writer
Aprimo, Incorporated
Hi Roger and welcome to the RH community. To be honest your
project doesn't sound that large at all. At my last job we had
projects 4-5 times the size of that running with no performance
issues at all. That said, check out
this
link for some pointers about where you can go from here.
Similar Messages
-
Glitchy and extremely poor performance with Red footage in AE on 16 core machine
Hello,
I have set up a new Windows 7 workstation for AE CS6 based on:
- ASUS Z9PE-D8 WS with dual Xeons,
- 64Gb. of RAM
- Nvidia Quadro K5000 (also tried my older Quadro 4000 with no difference in results)
- Nvidia GTX 680 (mainly for DaVinci)
- BMD DeckLink SDI
- AE 11.0.2.12 with the latest updates.
- The source footage is sitting on two SSD drives that are raided together.
The problem is that it is exceptionally slow and glitchy when loading Redcode to the viewer and into Neat Video. Whenever I try to load a clip or reposition the cursor, the UI locks and starts flickering - meaning the entire AE UI starts disappearing and reappearing really quickly, so you can see whatever is on the desktop behind appear and disappear. The AE icon in the taskbar also starts flickering. if I click anywhere on the taskbar, AE stops the flickering for a while, though generally after a bit it starts again, until it's finally done rendering the frame and everything goes back to normal. It does better if I set it to 1/4 resolution of course, but that's not particularly useful since I need to be able to feed a full definition frame to Neat Video to set the parameters. Occasionally it actually fails to render the frame and then Neat Video complains.
This is extremely problematic because this was supposed to be an upgrade from my preexisting quad core i7 machine with 16Gb. with HDDs instead of SSDs. Running the same version of AE, that machine works properly and actually vastly outperforms this much more powerful workstation when getting the previews ready from 4K Redcode, so something is clearly not working out on this new installation.
I have spent a significant amount of time investigating the issue, but I'm not getting anywhere. Some of the things I tried:
- Updated BIOS and all display drivers
- Trashed preferences
- Disconnected everything except the disk drives, Quadro and the RME RayDAT audio interface, made a new Windows 7 installation with just Adobe Master Collection and the audio drivers - no extra AE plugins or other drivers. Same behavior, even after disconnecting the RME.
- Tried the latest redimporter from Adobe Labs, made no difference.
- Enabled and disabled multiprocessing
There is a single post from about 2008 in the forum where someone described the same UI flickering. In that case, Logictech SetPoint turned out to be the app that was interfering, but I don't have it installed. Right now it seems like there is something else that's interfering with the redimporter, or else there is a problem running this on the ASUS Z9PE-D8 WS, which I find hard to believe because from the forums it seems like there are a number of people who have also bought this motherboard for an AE platform.
If anyone has good ideas about what might be going on with this problem, or can validate that they have been able to get a good Z9PE-D8 installation running AE to process Redcode, please advise while I keep trying.
Best regards, and thank you in advance.The workstation has a 1000W PSU and only the Quadro is taxed since it's the main display interface. The GTX680, I believe, is completely idle while AE loads a Redcode frame. According to my calculations, the power consumption should top out at about 850W if the system were really loaded down, which it isn't in this case. I nevertheless tried removing the 680 from the system and it didn't help.
I should restate that it's not the whole screen that flickers - it's the AE user interface. The rest of the desktop is just fine, and in fact if I want I can operate the browser or other apps without a problem even as AE is choking. It's AE that's having a hard time.
The drivers are all the latest from Nvidia, as I stated originally - one install for the Quadro and one for the GTX. I disabled all the stereo vision Nvidia services in service manager. -
Why the extremely poor sound quality in playback with itunes?
I am having problems with the sound quality of itunes music. this applies to both downloads and cd's. This problem is new, I believe, and affects bluetooth speaker, earphones, and macbook pro internal speaker. All have extremely poor playback with itunes. This Problem does not happen with playback of youtube videos.
Thanks for any advice you can give.I would be worth playing some tracks with Quicktime so see what the quality is like there.
iTunes uses Quicktime to play music.
Also check this Apple help on audio playback problems:
http://support.apple.com/kb/TS1362 -
Merged webhelp project problem
Dear Sir,
my problem is with merged Webhelp project. the links to
external topics are not active in the master project, although
these links work fine in the HTML help output.
thanks.quote:
Originally posted by:
Peter Grainge
What Ahlam may not be doing is allowing for the fact that
cross project links have to be created one way for webhelp and
another way for HTML help. The way to do that if both outputs are
required is using conditional tags.
Actually, my project was generated as HTML help project from
the begining but for some reasons I need to convert it to webhelp,
what I did is that I generated the whole project as webhelp. I did
not know that creating links in webhelp is different from HTML
help, if it is so, could you please tell me how. -
Extreme poor quality in full screen preview and exported movie
I have spend evenings and evenings to create the content of a project.
After dealing with error -108 and extreme poor quality in full screen preview and in exported movies (extreme stuttering) I decided to install my iMac new again.
The error -108 disappeared, but the extreme stuttering still remained in full screen preview and in exported movies.
If I make the preview screen in the iMovie browser as big as possible there is nothing to see of any stuttering.
Now I am getting pretty annoyed and have no clue what to do anymore (how to solve this problem) .....
Anyone any suggestion ?
The orginal video was recorded with a Panasonic HD camcorder.
I do have a mid 2011 iMac with 16GB ram and 256GB SSD and 1TB HD with a complete clean installation
of OS X Lion and iLife. This configuration should be enough to create a proper movie :-(mantralightroom wrote:
why is it this option disabled? do the generate monitor sized previews increase a lot the cache a lot!
Potentially, yes. The standard Preview is 1024 pixels, longest size. Some people (like Omke) have displays 2560 pixels longest side, potentially increasing file size by over 500%. -
Extremely slow performance with Radeon HD 7870
Hi,
I am using a number of Adobe programs on my new Windows 8 64 bit system, with 16 gigs of ram, an Intel Core i5 2.67ghz, and AMD Radeon HD 7870 2 gig. All the programs (including After Effects and Illustrator) work very well with the exception of Photoshop CS6 64 bit, which has extremely slow performance with Use Graphics Processor enabled in my preferences (which Photoshop selects by default). If I turn off Use Graphics Processor, the slow performance vanishes. If I change Drawing Mode to Basic, there might be a slightly detectable improvement over Normal and Advanced, but it's still horribly slow. The refresh rate seems to be just a few frames per second. Everything is slow: brushes, zooming, panning, everything.
I've tried changing the settings I've seen suggested elsewhere: I switched Cache levels to 2, history states to 10, and tile size to 128k. No effect. Photoshop is currently at the default of using 60% of available ram. Efficiency has remained at 100% throughout all my tests. Also, this slow performance has affected me from the moment I installed Photoshop; it didn't crop up after previous good performance. The problem exists regardless of the size or number of documents I have open. Performance is still terrible even when I create a 500 x 500 pixel blank new canvas and try a simple task like drawing with the brush.
Photoshop is fully up to date, and so are my graphics drivers (Catalyst version 13.1). Any help would be greatly appreciated; at the moment performance is so bad in Photoshop that it's unusable with graphics acceleration enabled. Thanks in advance for replying.
Photoshop System Info:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2665 MHz
Built-in memory: 16379 MB
Free memory: 13443 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 2
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 AMD-APP (1084.4)
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7800 Series
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
Driver Version:
Driver Date:
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 9.12.0.0
Driver Date: 20121219000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
Serial number: 90970078453021833509
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\RAFFAE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 931.5G, 534.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/09/10-12:31:21 5.0.4 79.517869
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1686
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.20577 2.1.0.20577
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1681
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
Required plug-ins:
3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.3
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Embed Watermark 4.0
Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Extrude 13.0
FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mezzotint 13.0
Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Pinch 13.0
Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.1.2
Shear 13.0
Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Sumi-e 13.0
Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Wind 13.0
Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
ZigZag 13.0
Optional and third party plug-ins:
DAZ Studio 3D Bridge 12.0
DazUpdateScene 12.0
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEGreat news!
I followed your suggestion, Noel, and uninstalled my drivers with the Catalyst Uninstall Utility (which I hadn't used before), rebooted, reinstalled Catalyst 13.2 Beta 7, rebooted, deleted the PS Prefs, started PS, and now the performance is radically improved!
It baffles me why I would need to do a clean driver uninstall in a new system environment that has only ever had this video card, and is only a few months old, but that action seems to be what's improved the situation. Note that because I deleted the PS preferences, the good performance now occurs with the default Use Graphics Processor enabled, and Drawing Mode set to Advanced (with every feature in the Advanced dialog checked except 30bit display).
Having no reference point, I can't tell for sure if performance is as good as it theoretically ought to be for my system specs, but using the standard 13px brush is only slightly laggy behind the cursor, even if I become reckless and squiggle on the canvas violently. It wasn't just sluggish response before: Photoshop seemed to be in pain trying to draw the line segments as it laboured to catch up to the cursor. That is pretty much gone now.
Much more tellingly, zooming and panning the canvas is like it ought to be, responsive and clean, more or less like it was for me in CS4 with my old Nvidia 9600GT. The poor performance with zooming and panning was the most worrying aspect of the issue. It's a great relief to see these working more properly now.
I have to confess I'm a little embarrassed to have drug you through all this hassle only to discover that something as rudimentary as properly cleaning out the drivers would be the apparent solution. I never would have imagined that doing that, with such a new and stable system, would make any difference, since I don't have a legacy of older drivers dotting my hard drive. In any event, I'm really grateful that you guys took the time to try to help me.
In the interest of completeness, here's the relevant portion of my system info after doing the reinstall steps I mentioned above:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2665 MHz
Built-in memory: 16379 MB
Free memory: 13680 MB
Memory available to Photoshop: 14695 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 3.0
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7800 Series
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
Driver Version:
Driver Date:
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 12.100.17.0
Driver Date: 20130226000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
As you can see, the Microsoft Basic Render Driver still appears as a Video Card in the list. This presumably has something to do with Windows 8, and I really don't know if its presence here is still a sign that my card is not being used to its optimal capability. I have a hunch that the slight lag that I am still experiencing with the brush when Use Graphics Processor is on -- totally absent with the acceleration turned off -- implies that Photoshop is still unable to take maximum advantage of my card. I would assume that the brush tool should be more responsive with acceleration on than off, in a rig without any issues, but that's just assumption on my part. If you turn off Use Graphics Processor on your systems, is the brush tool more or less responsive?
But again, panning the canvas with the hand tool is now extremely responsive, without any screen tearing or visible lag, and that's a massive improvement over the total meltdown of performance I was suffering from before.
Thanks again very much for your help. I'm grateful to all of you who took the time to chime in. -
Best Practice for Creating a New WebHelp Project from an Existing One
I'm currently working in WebHelp Pro (RH version is 9.0.2.271).
I have a WebHelp project which currently supports the 2012 version of one of our projects. What I needed to do was to create a separate 2013 project, using the 2012 files as the starting point. I couldn't find a way in RH to create a new project by importing an existing WebHelp project, so I copied the 2012 files to a new directory, opened up the project, and renamed it.
What prompts this question is that following this exercise, all seemed well, for a time. However, I have recently had to create new topics in the 2012 version. However, when I imported these topics to the 2013 project and compiled, they vanished--although the htm files still appear in the appropriate 2013 file folder (when viewed with Windows Explorer).
After reading some forum postings, I thought that I might have corrupted my database by improperly creating the new project--but if what I did is the wrong way to go about it, I'm not sure what the correct way is. I will be grateful for any suggestions.The easy way to do this is create a copy using Windows Explorer.
Open the project and go to File > Rename.
Then you have your 2013 ready made project.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
Need to disable script or ActiveX control in WebHelp project
Two of our WebHelp projects display the following two
messages prior to loading the first page:
1) "To help protect your security, Internet Explorer has
restricted this file form showing active content that could access
your computer. Click here for options."
2) "It seems javascript is disabled in your browser, please
enable it abd reload again, or click here to view without
javascript."
I don't know my way around well enough in RoboHelp to solve
these problems. I've read that you can disable the ActiveX issue
through options in the Windows Control Panel, but that is not a
valid resolution for these customers, as that will pose security
vulnerabilities. Not sure either about how to enable javascript, as
indicated in the second message.
Obviously there is something in these WebHelp projects that
cause these messages to display. I want to address the issues at
the project level - not the OS level. Is there a way to search a
WebHelp project foe embedded ActiveX controls and java scripts that
may cause these messages, and then figure out a way to change this
behavior?
I am using RoboHelp HTML, version 5.0.2, build 801, and
generating the primary layout as WebHelp. I've played with the
Preferrred Format options when I generate the project, but nothing
has solved the problem yet.
Any suggestions? Help! This novice is stumped.It's because you are viewing the help locally. Your users
will be viewing it from a server so they will not have this issue.
To fix it to help you work, see Snippet 19 on my site. -
FCPX 10.2 audio extremely poor from HDV import
As of version 10.2., audio imported from a SONY FX1k (tape-based camera, has extremely poor quality once in the browser or on the timeline. It sounds a little like phone calls over the internet at very low bandwidth. The last time I imported from the SONY FX1 was under version 10.1 and the audio was fine. When i play back the imported clip in QTPlayer 10 directly from the Original Media folder (via ...fcpbundle > Package Contents > ...), the audio is fine!! When I duplicate a clip from the Original Media folder to a folder outside of the package and then "re-import" it, audio again becomes terrible.
I tested this with older tapes i still have and imported without problems in older versions of FCPX. But in 10.2., that footage now has extremely poor sound quality.
Anybody else with this issue? Any ideas what could be going on?I have the same problem. I can not import footage from my CF card using USB 3.0. The whole thing crashes.
So, a solution I found (not a solution but a work around!) is to do a camera archive in FCPX with your card and save it to either an external driver or to your desk top. Then disconnect the USB 3.0 and then import from your camera archive.
That worked for me.
Ali -
Extremely poor sound quality on all apps after using Real Player!
Hi there
On my Leopard iMac (Core2Duo) I am experiencing extremely poor 'lo-fi-like' quality on all audio from all applications including iTunes, Quicktime and Safari as a result of using Real Player to play a file online.
I very rarely use Real Player and this was the first time I'd used it in months to even a year. The file was a simple RAM file from a store website allowing me to listen to a sample of a music file. When played, the quality was low but I expected this from a music sample, and from Real Player. However, after closing Real Player, I noticed the sound quality had dramatically dropped to an almost un-listenable quality.
I have restarted and uninstalled Real Player with no luck. The poor sound quality still comes through my internal speakers, as well as external speakers, so it seems like a software issue.
Not sure what to do, please can anyone help as the audio is used all day every day on this iMac!
Thank youJust tried it as I did get iLife with my Mac. GarageBand froze for the first few times I loaded it up, then I managed to get it to work. Played with the on-screen keyboard which produced perfect sound.
Closed GarageBand, restarted iTunes, tested, working perfectly! Crystal clear sound back again!
Thanks so much for that, really appreciated!
=] -
Upgraded to ios 5.1 now extremely poor battery usage any ideas?
Upgraded Sunday to ios 5.1 now extremely poor battery usage - any ideas? Have tried a few thinks - nothing seems to make a difference?
Downgrading is not supported. What IS supported is searching though the forums....there are a number of excellent posts with great suggestions on maximizing battery life and troubleshooting battery issues.
-
Structure WebHelp project that limits access to license program module users
Where can I find information about the best way to structure a WebHelp project that needs to contain Help modules that will be accessible only to users who license the associated application? My project needs to contain core Help for the application and four modules associated with four licensable analysis program modules. I've done some research about merging Help projects, but that doesn't tell me how to set up the project or projects so that the user of program A, for example, can't see the Help for program B.
Hi there
If you created a Merged helpset, you could structure it so that the components that are merged in are placed in different folders. Then password protect those folder or otherwise restrict them so that only validated users could see them. When the master is launched, if it cannot get to one or more child projects, they aren't listed in the Table of Contents and in the Index and Search.
I suggested this years ago for a product where I was the tech writer. The owner of the company decided on a different approach. His view?
Since they can't do the functions the help is for anyway, what does it hurt to have it available? Further, if they haven't yet purchased a module that they have help for, perhaps by seeing the help, it will help serve as a marketing tool. By seeing what is possible via the help, perhaps they might be encouraged to purchase additional modules.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
Getting poor results with Refine Edge tool
Not sure if anyone else has run into this issue. But after following numerous tutorials on lynda.com as well as tv.adobe.com and youtube, I just can't get good selection results using the Refine Edge tool in Photoshop CC and I'm convinced it's something I'm doing wrong, but I have no idea what.
After downloading this Wikipedia image of Bismarck for a history documentary, I tried isolating the figure from the background using Refine Edge and keep getting poor results. Maybe it's my settings, I'm just not sure. But after painting over my edges, I end up with terrible results. Unfortunately, I'm getting poor results with other images as well. Can anyone venture to guess what I might be doing wrong? Thanks very much in advance.Hi ninose11,
For this type of project and idea, I would recommend trying some of the magnetic lasso tool. The tool is located as the third tool in the toolbar (you should see a lasso or rope looking icon), hold down the icon and it should expand - then select the magnetic lasso tool. The magnetic lasso tool will allow you to scroll over the edge of his profile and it will automatically detect the outline edges. The slower you roll-over the shape the higher the accuracy will be. If the magnet is not detecting a particular edge or sharp corner (for example, the ear) you can manually drop points by simply right-clicking at any point during the selection. If the edge is too sharp, you can also create a light feather which will blend the edge softly (this should be located at the top).
If this is unsuccessful still, you can try selecting by color, using the Magnetic Wand Tool (forth icon in the toolbar, again hold down for all options). Once you are using the magnetic wand tool, you should be able to select all the black areas of the background to delete. You can increase or decrease the tolerance to change the sensitivity of the selection.
Hope this helps! -
Is there a way to import someone else's webhelp project so that I can take over and work on it?
Someone has worked on a webhelp project using robohelp, but now I am taking it over. Is there a way to transfer or import her work so that I can work on it, so I don't have to start from scratch and copy her work?
Correct me if I'm wrong, but I thought Peter's site contains an article on opening corrupt RH projects only: http://www.grainge.org/pages/authoring/opening/opening_projects.htm
If you only have a WebHelp output, the steps for recreating a project from an output are listed on Rick's site: http://www.robowizard.com/RoboWizard/MonthlyScry/062004.htm
The paid method is outlined on http://wvanweelden.eu/product/reverse-engineer-robohelp-project-robohelp-89-webhelp-incl-p ro-output. (Note that this is the one for help created with Robo 8/9. Different versions require a different version of the script.)
Greet,
Willam -
When merging two webhelp projects (in version 7), the
subtopic is opening in a new window and the indexes are not merged.
I looked it up in the help and there is a note at the bottom that
says: "Merging WebHelp/FlashHelp projects with a pure HTML master
project or Section 508 compliant WebHelp/FlashHelp causes the
subprojects to be available only from the TOC. Subprojects will
appear as a book in the TOC. Sub-project TOC books will open the
subproject in a new browser window." That is exactly what I don't
want to happen! I was able to do it in other versions easily. What
other options do I have? All the options on the Navigation Pane
Preferred Format tab includes PureHTML. Any advice will be
great!There's a complete tutorial on my site.
Maybe you are looking for
-
For years I have relied upon Appleworks for my simple database issues but have not hit a snag. The nature of the data I am now storing requires large numbers of characters to be stored in a single field. Appleworks has a character limit of approx 500
-
Rearrange tracks inside a playlist (Android)
On my iPod I can manually move my songs around that are in my playlist, but I can't do the same on my phone which is what I mostly use. It would be easier to have that option on all devices.
-
My email -> [email protected]
-
Where we can see how many song we have in our library
where we can see how many song we have in our library
-
I need help with my $100 iTunes gift card I got they did not activate it right
Hay I need help I got iTunes card not activated right 100$