RH8 and RoboServer 8 Search Issues - no ranking and renders list most relevant last

Hello
I have a RoboHelp 8 project and I am publishing it to RoboServer 8 in Flash Help Pro format.
The Indexing works great, but the Search process leaves a lot to be desired. In the example below
I searched for the word video, because I know I have a lot of videos in the project. Notice (image below) in the search pane
on the left that any topic that has the word video is located at the bottom of the list that was returned.
I noticed that when this list was rendered, it appeared that "Distribute Your Survey Video" did come in
first, but rendered at the bottom of the list. Is there a way to get this to reverse and show the most relevant
at the top of the list?
Note, we were using Web Help previously and the Search in RH8 worked great along with the ranking, etc.
With our new release of our product on January 22, we changed the help to Flash Help Pro and had someone
design a new flash help skin that matched our product, so we need to use FlashHelp Pro and publish to
RoboServer 8.
I read up on this and found that there are two modes of search, one that defaults to the server search/indexing and one
that defaults to the client search. I modified the installation file on the server to accept the client side, because I thought it
was the server that was causing the problem, but this did not help.
Anyone, that has come across this problem and has a solution, I would be eternally grateful for your input.
Thanks, Lana

Hi Lana, CJ
RoboHelp Server does support ranking of search results both for WebHelpPro and FlashHelpPro and also for both modes of indexing i.e. Server Side Indexing and Client Side Indexing.
@CJ: The search results are sorted according to relevance by default and the only reason we do not show any ranking numbers in search results list in FlashHelp is because it's kind of obvious that the first results is #1 and second is #2 and so on . Even for WebHelp, starting with RoboHelp 9, authors have an option to hide the rank field in search result list because the ranks are kind of obvious and they unnecessarily take up a lot of space in search result pane.
Now the reason your topic "Distribute Your Survey Video" is listed down in the list, could be that it is actually less relevant than otehr topics in context of search query "video". Relevance of a topic for a search query is calculated on basis of number of things which include:
If searched word occurs in topic title
If searched word occurs in headings within topic
If searched word is a keyword in topic
Number of occurences of searched word in topic
It could be possible that other topics are ranked higher because they have more occurences of word "video" or some other combination of above mentioned reasons.
To increase ranking for your topic "Distribute Your Survey Video", you can make "video" as a search keyword in that topic using the "Topic Properties" page in RoboHTML.
Tulika
Adobe RoboHelp Team

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