RH9, 32-bit Word 10, "A supported version of Microsoft Word does not exist."

I upgraded to RH9 to try to get past this problem, but I'm still getting the error.
Printed Documentation
A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer.
OK  

My bad, I didn't realize that upgrading to TCS 3.5 didn't remove RoboHelp 8.

Similar Messages

  • "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."

    I am a new RoboHelp user und I want to import content written with Word 2013 into RoboHelp.
    I'm using RH HTML 9.0.2 and MS Word 2013 (Office 2013) on a Windows 7 professional computer.
    When I try to import a Word-Document (I downloaded and used the example document from Peter Grainge and also tried other Word-documents) I get the following message:
    "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."
    What can I do?

    The error message is wrong as regards the version you need to install. It should state that you need a compatible version and the latest is Office 2010. Even Rh10 does not support Office 2013.
    There is a workaround when generating printed documentation but not when importing. You need to install Word 2010 which can co-exist with Word 2013 if you want to retain that for other purposes. Before using Rh to import, run Word 2010 first.
    To generate printed documentation using Word 2013, right click Properties in the layout, it works from there.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • The Import Word Document Wizard cannot locate a supported version of Microsoft Word

    Hello guys,
    I'm currently evaluating RoboHelp HTML 8.0.2.208. I'd like to import an existing Word document to a fresh new RoboHelp project. Unfortunately, everytime I've got the message below:
    "The Import Word Document Wizard cannot locate a supported version of Microsoft Word"
    "Please install Microsoft Word 2000 or newer."
    I tried with several Word 2003 and Word 2010 documents but with no success.
    Could someone help me?
    Thans by advance

    Hi there
    I think it would probably be safe to assume that the next version will support Office 2010. I think logic alone can tell us that much.
    The larger question would be to ask when that next version is likely to appear. And my own purely unscientific speculation will be to hold the envelope to my head like the great Johnny Carson did. I proclaim we will see a new version appear some time in 2011. As to whether that will be early or late 2011, only Adobe can actually say for certain. Or even if a version will appear during that year!
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
    Adobe Certified RoboHelp HTML Training
    SorcererStone Blog
    RoboHelp eBooks

  • Extraction error "Target cost version in controlling area does not exists"

    Hi Gurus,
    I am trying to pull some data from a SAP OLTP system into SAP BW 710 system, using extractor "0CO_PC_02". The data load is failing with the below error message:
    Target cost version in controlling area does not exist     KN     147
    Target cost version 2 not defined. Check your entry     KV     35
    Internal program error ( Order 000010510554 Version 002 )     RM     11
    Errors in source system     RSM     340
    The same error is thrown when I am trying to execute the extractor in RSA3 in the source system.
    Please help me with the resolution of the same. It's a high priority job we are handling as of now in this.
    Thanks & Regards,
    Vikas Kr.

    You are attempting to display data on a target cost version that does not exist in controlling area.
    see this http://forums.sdn.sap.com/thread.jspa?threadID=1609418
    http://www.consolut.com/en/s/sap-ides-access/d/s/doc/YV-KN147

  • Video Editing feature in latest version of Photoshop CS6 does not exist/work. How do I fix this problem?

    Hi everyone! I downloaded CS6 for a graphic design class that I was taking. I later found out that you could edit videos with the essentials portion of CS6 since it no longer has to be extended like in CS5. I went to import some videos from bridge and bridge would not allow me to do so. I also tried to open the files in Photoshop and I as I was looking at the type of files that I could open like quicktime files, wmv., mov., etc., I could not find anything relating to opening videos. The only thing that showed up were types of image files to open. Did I buy a faulty version of this program? Is there a way to get the video editing feature back on here or do I have to breakdown and buy Photoshop essentials separately?
    Thank you!

    Try dropping the video file on CS6 it should open.  Maks sure CS6 is up to date. Version 13.0.6 Mac version 13.0.1.3 Windows Version 13.1.2 subscription. Also post you CS6 menu Help>System Info... Copy and paste here.  You can see  have the subscription version and use Windows 7....
    Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 12
    Logical processor count: 24
    Processor speed: 1995 MHz
    Built-in memory: 40886 MB
    Free memory: 34400 MB
    Memory available to Photoshop: 37196 MB
    Memory used by Photoshop: 95 %
    Image tile size: 1024K
    Image cache levels: 6
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Normal
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    OpenCL Version: 1.1 CUDA 6.5.18
    OpenGL Version: 2.1
    Video Rect Texture Size: 16384
    OpenGL Memory: 2048 MB
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: Quadro 4000/PCIe/SSE2
    Display: 2
    Display Bounds: top=0, left=-1360, bottom=768, right=0
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Video Card Number: 1
    Video Card: NVIDIA Quadro 4000
    Driver Version: 9.18.13.4084
    Driver Date: 20140912000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA Quadro 4000
    Video Card Memory: 2048 MB
    Serial number: 96040035116912554961
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
    Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      F:\, 465.2G, 184.9G free
      C:\, 224.2G, 101.4G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\
    Installed components:
       ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
       AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   2.1.2.1681  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
    Required plug-ins:
       3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Accented Edges 13.0
       Adaptive Wide Angle 13.0
       Angled Strokes 13.0
       Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Bas Relief 13.0
       BMP 13.0
       Camera Raw 8.7.1
       Camera Raw Filter 8.7.1
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
       Dicom 13.0
       Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
       Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Embed Watermark 4.0
       Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Extrude 13.0
       FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Mezzotint 13.0
       Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Pinch 13.0
       Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.1.2
       Shear 13.0
       Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Sumi-e 13.0
       Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       Underpainting 13.0
       Vanishing Point 13.0
       Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       Wind 13.0
       Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
       ZigZag 13.0
    Optional and third party plug-ins:
       Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Contact Sheet II 12.0 (12.0x001)
       CUR (Windows Cursor) NO VERSION
       D3D/DDS 8, 55, 0109, 1800
       ElectricImage 13.0
       Face Control II 2.00
       Fine Touch 3.25
       GREYCstoration NO VERSION
       HSB/HSL 13.0
       ICO (Windows Icon) NO VERSION
       Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       NormalMapFilter 8.55.0109.1800
       Picture Package 12.0 (12.0x001)
       Reduce Noise 7.0.0.0
       ScriptListener 13.0
       SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       StarFilter Pro 3 3.0.5.1
       SuperPNG 2.0
       Variations 14.2.1 (14.2.1 x001)
       Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Web Photo Gallery 12.0 (12.0x001)
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Photo Collage Toolkit
       Kuler
    Installed TWAIN devices: NONE

  • RH HTML v9.0.2: Supported Version of Word Does Not Exist Error

    Hello,
    I am running RoboHelp HTML v 9.0.2.271 on a Windows 7 64-bit machine, with Microsoft Office 2013 32-bit installed.
    When I try to generate printed output, I get a message box stating that "A supported version of Microsoft Word does not exist.  Please install Microsoft Word 2000 or newer."  I have tried different projects, including the sample RoboHelp projects, and get the same message.
    I have read other similar questions, but for many of the people the problem was due to running a 64-bit version of Word.
    1) Is there somewhere in the RH interface that I can "select" the version of Word I am running or set the path to my Word install folder?
    2) Is there a fix available?
    3) Will upgrading to RH 11 fix the problem?
    Thank you for your input....

    No.
    Well, it's not supported and it's a hack... But you may want to try: Re: Importing Word 2013 files into existing projects in RH10
    Yes. Office 2013 is fully supported in RoboHelp 11. Upgrading will also solve browser compatibility options as well give you lots of new features. See Peter's RoboHelp Tour.
    Kind regards,
    Willam

  • Version A of multiprovider ZTEST does not exist

    Hi Experts,
    We have a Multiprovider ZTEST. Upon activation, I am getting this error message that " Version A of multiprovider does not exist."
    Whatever I do, the MP is not getting activated. Kindly help me on this.
    With best regards,
    Shreeem

    Hi,
    I checked further - it gave this message "Version A of MultiProvider ZTEST does not exist
    Message no. R7I101".
    With this I cross checked in Google - I got this:
          SAP Error: R7I-101
    Desc: Version of MultiProvider does not exist
    Internal: 155649
    I do not know what this means. Can any one tell me what this "Internal: 155649" means?
    Regards,
    Shreeem

  • I have a 4yo MacBook Pro, that has a super-old version of Microsoft Word ('04?) on it. I upgraded to Mavericks. Now Word PowerPC apps are no longer supported. How do I change my default opener to Pages?

    I have a 4yo MacBook Pro that has a super-old version of Microsoft Word ('04?).  When I try to open a Word document, a note pops up saying that PowerPC apps are no longer supported.  How do I change my default document opener to Pages?

    Okbart wrote:
    Can I safely send the Word Office icons and anything else related to it that shows up in spotlight to the trash?
    You mean for Office apps? That, I don't know for sure as I don't use MS Office on my Mac. I would check to see if there is some sort of MS Office uninstaller that needs to be run before dragging the icons to Trash. Either from one of the Office apps Help or About or search the Internet for a solution.
    EDIT: A quick Google search found this link which may help you.

  • Error. your computer must be running a supported version of Microsoft Visio and a browser that supports opening files directly from Visio Web Access.

    I have the following inside my SharePoint server 2013 :-
    EnterPrise Wiki site collection.
    i have both "Excel services Application "& "Visio Graphics Service" running correctly.
    The problem i am facing is as follow:-
    when a user click on an Excel sheet or Visio document , it will be shown inside the browser without any problem.
    but if the user click on "Open in Visio" OR "Open in Excel" links inside the browser, they will get the following errors:-
    Sorry, but to open this workbook, your computer must be running a supported version of Microsoft Excel and a browser that supports opening files directly from Office Web Apps.
    To open this document, your computer must be running a supported version of Microsoft Visio and a browser that supports opening files directly from Visio Web Access.
    I have the following settings inside my PC:-
    Office 2010 for Excel, word, power point,etc.
    Visio 2013.
    i have disabled SharePoint foundation support for office 2013
    Can anyone advice on this please?

    Hi,
    Please try to reset the Internet Explorer settings or open Internet Explorer in In-Private browsing and then check if this issue occurs.
    If the issue persists, please try to access SharePoint in another computer with Office 2013 and then check if this issue occurs. Or repair Office and restart your server.
    Here is a blog about the same issue for you to take a look at:
    http://sharepointexit.blogspot.com/2013/12/sorry-but-to-open-this-workbook.html
    Best Regards
    Dennis Guo
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