RH9-chm file Lost folder and files in Project Manager pod

Dear all,
This morning I open my robohelp project to work and supprisingly I found two important folders in Project Manager are lost. Those folders contain all htm files and images of my project. Anyone can tell what happened to me ? I'm so nervous now.
Thank you.

I have moved this thread to the RoboHelp HTML forum as the problem relates to your project, not the output.
Please see the Sticky Topic Before You Post and note the section Include the Edition and Version.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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RH9 crash and files deleted when moving/deleting content in Project Manager pod

Hello,
I've had an ongoing issue, across RH 8 and 9, with trying to manage my content using the Project Manager pod. The issue has occurred w/ two basic processes: creating new folder structures in PM and then moving files from one folder to another; deleting files from the project entirely.
The outcome is that RH crashes w/ a generic "RoboHelp has encountered a problem" error message, and one or more topics are deleted from the project entirely. If the topic is in the TOC, the placeholder is still there, but it's not connected to any topic.
Has anyone else encountered this issue? Is this a known bug and/or is there a suggested fix?
Thanks in advance,
-Jerod

Please see the thread at
http://forums.adobe.com/thread/866298?tstart=0
It looks like it could be the same issue.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH 9 - .CHM file RoboHelp 9 crashes when clicking on a .htm file in Project Manager

Dear all,
RoboHelp 9 crashes when I click on a .htm file in Project Manager. I think there should be redundant codes in this file but I cannot find out the reason why actually.
Anyone knows that, please help me.
Thanks a lot.

Just to be sure it is the topic that is causing the issue, create a new project and import the HTM file. If it is the file it may crash when you import or it may import but crash when you click on it in the Project Manager pod. If this happens, try opening the file in Windows Explorer. Does this display anything. You can also try opening the file in Notepad which should display your XHTML code. Come back if you find anything.

Files missing in Project Manager pod

Yesterday, I installed RH8 HTML on my new Win 7 computer. I then copied over from my old Win XP machine all my files related to a specific help project. When I use Windows Explorer to review a list of all the .htm files I've copied over, they all are there. However, when I open the project in RH8 on my new computer and view a list of the .htm files that are in a particular folder in the Project Manager pod, some of the .htm files are missing. Curiously, if I open the TOC for the project and click a topic that references one of the "missing" files, RH8 opens the file and I can edit it in the usual way. That indicates to me that the file really is where it is supposed to be and RH8 can find it. Nonetheless, the filename is missing from the Project Manager pod. What's more, when I want to insert a hyperlink, the filename is missing from the list of .htm files to which I can link. This is a problem, obviously.
I should note that RH on my old computer is version 8.0.1.204 and RH on my new computer is 8.0.0.203. Hard to believe that would be the issue, but thought I should mention it. Also, the files that are missing have similar names to files that are not. For example, reportCheckDataMailmerge is missing but reportCheckDataMailmergeSee is not.
I would be grateful for any suggested fixes.

Thank you for the advice and the quick response. I've applied the two patches, 8.0.1 first, 8.0.2 second, to RH on my Win 7 machine and now opened a backup copy of my project. To my disappointment, files are still missing from the Project Manager pod. I've tried opening restored backup copies of my project a couple times just to be sure I was opening clean files that have been previously touched only in 8.0.0. No luck.
After reading the description of the issues these patches are designed to fix, like you I was pretty confident that the patches would be the answer. Any additional suggestions?

RH9-CHM file Set twisties open as default

Dear all,
I followed the instuction of Twisties 2 at site http://www.grainge.org/pages/authoring/twisty/twisty.htm. Twisties 2 work well in my .chm file. But now I have a concern that I want those twisties open as default.
Anyone knows, please help me. Thanks so much.

@Goldfish184
I have deleted your post with your email address. We advise that you never post an email address on any forum because of spam address harvesters.
Willam now has your address. If you do need to give anyone on the forum your email address, use the Direct Message option.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH9-chm file Bug when clicking on a sub-topic heading on TOC.

Hi all,
Today I have a bug that I wonder whether someone working with Robohelp HTML 9 has or not.
In my TOC, I create book 1 and then create page 1, page 2 for this book. The book linked to topic Startup.htm. Page1 and page 2 linked to two different bookmarks in this topic. Then I generated the project to .chm file.
On the Content tab, expanded the book, and then clicked page 1 or page 2 to see its content.
In the first time, the content of the selected page was shown on the right pane, but the book was collapsed automatically. --> This is bug ?
I had to expand the book again, I clicked and clicked again on page 1, and page 2, that bug did not occur anymore.
Anyone used to in this situation, please help me the resolution. Thanks.

Hi there
From what I'm seeing I'm guessing the following items have been configured.
You are using the option to Single Click Books to expand them.
You are auto-synchronizing the displayed topic to the TOC.
Like Colum, I'm unable to duplicate the issue. I tried using both the 32 bit and the 64 bit versions of the HTML Help viewer. Neither version seemed to present the behavior you are describing.
However, I do note that when you have the setup enabled that you do, clicking any topic outside the book that is expanded will typically cause the Book to collapse. When you look at things in the Microsoft HTML Help Workshop, the option RoboHelp calls "Single Click to Open Books" is labeled differently. There, it is labeled "Only Expand a Single Heading". So the book collapsing is really sort of an expected behavior.
I might suggest the following changes. The changes I'm proposing *MAY* change the behavior.
Instead of pointing to bookmarks within the same topic that is linked to the book, duplicate the topic you linked to. Then remove the section you only want seen if they click the book itself. Link the pages of the TOC to the new topic. Additionally, you would want to edit the topic you link to the pages so that the part the book itself links to is removed.
My thought is that perhaps your odd behavior is stemming from the fact that your book and the pages inside are really linking to the same topic, just at different places. Perhaps something about that situation is confusing the HTML Help Viewer. And that triggers another thought. If it's a bug, it's not a RoboHelp bug but a bug in the HTML Help Viewer that is manifesting. And RoboHelp can't fix a Microsoft bug. Heck, even Microsoft isn't likely to fix it at this stage.
Cheers... Rick

Robohelp HTML X5.0.2 Search tool doesn't consider all chm files in project

Hello,
My company has been using RoboHelp for the product's online help for several years now. We are currently having issues with the search tool only considering the master project, rather than considering all merged projects, i.e. multiple chm files. This has only recently become an issue. For previous releases of our product it has searched all merged projects. Has anyone dealt with this issue before? Does anyone know what to do?
Thanks,
Spencer

Hi,
I fixed the problem by deleting the links to all merged CHM files from the master project's TOC. Then deleting the CHM file for each of those merged projects from the master project's folder. Finally, I merged the projects back into the master project from the TOC of the master project (which is the typical procedure for X5.0.2; I'm not sure if this is the same for other versions), which copies the CHM files back into the master project's folder. Now global searching works again. I just wanted to share that with everyone, and I hope it works for others who may be dealing with this issue.
Spencer

Back up files from Project Manager will not link.

Info:
Mac
Premiere Pro 5.5
Lacie 6TB Drive
E-Sata connection
RED R3D footage
- Ok I used the Project Manager to "Collect Files and Copy to New Location"
- Once 2TB of edited footage was copied to the new hard drive to use for editing.
- When I open up the backed up project on the new drive Premiere will not batch link the footage. I am having to link 2TB of footage ONE BY ONE.
Does the "Copy files to new location" just totally screw any ability for Premiere to find the files?
If so it is pretty much useless.
How do I fix this?
Thanks in advance, this is really important and time sensative. You guys rock.

Lame,
If the Path (absolute) is changed in any way, the links to those files are broken in the PRPROJ file. PrPro will ask, "Where is file____ ?" At that point, one would just navigate to the new location (Path), and choose the first file asked for, in that folder. PrPro will then relink to all used files in that folder, automatically. If one has the files in various sub-folders, the process will need to be repeated for each folder. PrPro also offers a Finder, to help with the navigation, if necessary. Once all Assets have been re-linked, I would do a Save_As, and increment the Project's name.
Good luck,
Hunt

RH9 - problem with ID mapping and HTMLHelp merged projects

I have a merged project with a couple of baggage files (.chm), some .h files.
When the application opens the merged project file, it cannot find the topic ID.
                          hwnd = HtmlHelp (
                                      hWnd,
                                      help_name,
                                      HH_HELP_CONTEXT,
                                      (DWORD_PTR)help_id );
A zero handle is returned. When we were using RH5 (from where we moved the project), everything worked fine.
All mapping IDs are yellow with a lock on them, FWIW.
Any help appreciated.
Christoph

Astrid,
Sorry to go off-topic on your post...but I have a question in relation to how you deploy your login module. Do you deploy the login module with your application ? I've developed a login module that I would like to deploy by itself, I currently deploy it with the calculator example and it works fine like this, but I need to deploy it by itself. Any tips you can give would be greatly appreciated.
I've tried to use the deploytool and deploy the module as a library...but I get a "cannot load a login module" in the logs when authenticating a user.

RH HTML 9 - CHM file Slow performance when opening project.

Recently RH 9 runs very slow when I open my project, I even cannot open a folder in the Project Manager pod. I think maybe there are some corrupt files cause it.
Anyone has experience please help me. Thank you.

How did you bring the files in to the project, via Windows Explorer? If so that will not have helped.
Have you tried deleting the CPD file and then reopening the project?
Is the project on a local drive?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH HTML 9-chm file How to change the Shared Path of all images in entire project.

Dear alll,
Previously, I inserted all images to my project from a shared folder with path A. But now I could not access to path A anymore, so I created a folder with the same name in path B which have the same images.
Now I need to update images and I cannot synchronize them from the current folder with path B.
I right-click an image in Project Manager pod, select Properties and then I saw this image has an attribute Shared Path is path A. There is any way to change this Shared Path to path B for all images in the project at a time ?
Anyone experiments it, please help me. Thanks.

Given you posted on the weekend, I would expect everyone to be off doing weekend-y things, rather than work-related things.
I don't use shared resources, but perhaps this topic, specifically the Replace Link entry might help?
http://help.adobe.com/en_US/RoboHelp/9.0/RoboHTML/WS1b49059a33f77726-14df8d3712b0ab9d010-7 ffd.html
Amber

RSC Files Not Appearing in RH Project Manager

My three-writer group has experienced a number of RoboHelp/RoboSource Control problems in the last week.
First this is our setup:
1. Two writers with 64-bit Windows 7, and one with 32-bit Win 7. We all have the latest patches and updates.
2. Our RSC database is on a remote machine that has 32-bit Win XP.
After a time where our group successfully updated our project, I was given a new laptop with Win 7 (I had previously had a 32-bit Win XP desktop), we have now encountered the following problems:
1. No one can open a RH project from version control. We go through all steps and when we open the XPJ icon it finally crashes after taskbar status messages of something like "Querying version control." It thus crashes at one of the final steps in opening a project from the database.
2. Even on our remote machine, I cannot open a RH project from version control.
3. For some unknown period of time, it appears that the three of us have not had our changes uploading to the database because nobody's desktop RH project looks the same. Out of the three of us, I have many--but not all--of my changes up at RSC. I have no idea where my colleagues' changes went.
4. An unspecified number of files are listed in RSC as well in the File Status pod in RH but they are NOT appearing in the Project Manager pod. If I try to move one image file with the same name into a folder where the original should be, RH displays an error message saying that it already exists there--even though I cannot see it in Project Manager nor interface with it.
I have used RH for 11 years but RSC for just 1-2. I have never seen behavior like this before and it's really brought our entire OLH efforts to a halt. Can anyone tell me what I might do to restore, if not the database, a version of the XPJ that has as many of our changes that DID make it to RSC?
Thank You,
Chris
Varian Medical Systems

I have amended the title of the thread for the simple reason that I don't do source control. I guess you've just added another reason why.
Sorry but I cannot help you on this one.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Baggage files not displaying in Project Manager panel?

I have 203 baggage files in a project but only 45 of them
actually display under the Baggage Folder list in the Project
Manager. When I select new/baggage file and select one of
these...there is no response from RH. If I open the rhbag.apj file
with Notepad the files are listed - all of them! I don't see any
strange characters and we are very careful to name our baggage
files with underscores and only alpha/numeric characters.
If I rename the file outside of RH and then reimport it, it
will display and I can change the name back...but that's very
time-consuming for 160 files.
What is causing RH to not display these? Any topic linking to
them works. It just seems to be a display quirk for the folder
itself. I tried rebuilding the .cpd file and that didn't change
anything.
Anyone have any helpful tips on how to fix this? THANK
YOU!!!

Colum & Rick,
I went ahead and backed up the rhbag file, then rebuilt the
.cpd file with a rhbag file from a brand new project with no
baggage files in it. Of course there were none when this project
now opened. I can now import the baggage files and they display.
Crazy. Will just add all 160 in this manner and hope this is done.
Thanks again for your help...I have gremlins!

BlazeDS locking $ProjectName-debug folder and not allowing flex builder to build project

Hi all,
Im new to Flex. I'm trying to setup my development environment. What I've noticed is that when blazeds is started and I run a flex project, it creates a folder in the blazeds root folder named $ProjectName-debug (replace $ProjectName with the actual project name). Once this folder is created, and the flash page is accessed, it cannot be deleted until blazeds is actually stopped. The files on that folder seem to be locked. While this folder is locked, eclipse cannot seem to re-build the project (specifically clean). Thus every small change I make to the project, I'm currently having to stop blazeds, clean the flex project, start blazeds, run the flex project.What makes things worse is that I have to start our application along with blazeds so it can retrieve the data from the app (which takes a few minutes).
I'm wondering if other people are having to go through this pain or if they've figured out a way to get around this. I would ideally like to have a way where I'm able to rebuild the project and hit f5 and reload the page and see the changes. I understand this is not possible with debug.
If anyone has figured out a way to incorporate blazeds to their development environment in a more practical way, please let me know. We just switched from tapestry/gwt to flex. We used to be able to update on the go thus development was much simpler.
Regards,
Udam

if you see a red error in your "problems" tab inside
flexbuilder, your project most likely will not be built fully, or
correctly, in that case running that project does not makes sense
at all, you need to make sure "problems" tab is clear of errors
(you might see warnings, but they are not very harmful) .if ther is
no errors, hitting ctrl+B builds the project and choosing Project
--> Clean ... clears output folder and rebuilds the project P.S
Unless you uncheck checkbox that says "automatically build project
after clean".
IMHO, turn off Auto Build and manualy build the project that
will take care of most issues, plus use (project --> clean) when
you need to make sure you have latest build .
Kind Regards
Levan.

Project Manager not Trimming ProRes Files

I was hoping that 8.2 would solve this issue, but it hasn't. When I choose 'Consolidate and Transcode' in Project Manager, it is not trimming my HD 1920x1080 ProRes files. And in fact, it hardly trims anything. (It does trim a few Avid 1:1 SD files) I've tried virtually every possible combination of settings to get this to work the way the old 'Create Trimmed Project' did, to no avail. Please help - thanks!

Premiere CC's Create New Trimmed Project does not support trimming of any MPEG material. If you update to CC 2014 8.1 or 8.2, there is a new option of Consolidate and Transcode that will allow you to transcode to formats that Premiere can export (e.g.: H.264, MXF OP1a, etc.). It still won't trim to .mts, but it might get you closer to your goals.
Consolidate and transcode to work with mixed video formats | Adobe Premiere Pro CC tutorials
Adobe Premiere Pro Help | Copy, transcode, or archive projects

RH9-chm file Lost folder and files in Project Manager pod

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