RH9 uninstalled, but can't open old project in RH8

I have Robohelp 8 on my computer. I won Technical Communication Suite 3, which includes RH9, in a raffle, and installed it in a new directory without removing RH8. Then I read that RH9 converts files to a new format that is not backward-compatible with RH8. This scared me, so I deactivated and uninstalled RH9 and all the other components of TCS3. RH8 remains on my computer, and I can launch it normally. But when I tried to open an existing HTML project, I got a message that the project is in a new format that RH8 can't read. So I unzipped a backup copy of the project, but got the same message with it too. I never opened the project in RH9, and I'm pretty sure I never even launched RH9 on my computer before uninstalling it. So what the heck is going on, and how can I go back to using RH8? I hope someone can help me!

Welcome to our community
Not sure why you would be skittish about using version 9, but whatever.
Try deleting the .CPD file of the project and it should then open in version 8 again. Of course, any feature that is only supported in 9 won't be understood in 8.
Cheers... Rick
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