Ribbon behavior using Outlook 2013 vs IE

We are running CRM 2011 on-premise and using the 2011 CRM for Outlook client RU 18.
Most users are still running Office 2007 and the issue below does not occur as far as I know. However some users are now running office 365 and issue below occurs. It does not occur when using IE (users are on IE 11)
Issue : When attempting to create a new record on a custom entity using outlook client via outlook 2013 an error occurs.
The error received is from a web-api call that is custom built. These web-api calls get fired when opening an existing record to determine user roles etc. The buttons that fire these rules are not displayed unless the formstate = existing (among
other rules). We did not have a similar rule on the ribbon button enable rule to check of formstate= existing.
In IE this works fine. However using the new button in OUtlook it appears the enable rule still fires. In some cases these custom web-api calls are supposed to pass an entity guid, which in this case there is none yet.
We have modified the enable rules on several buttons to specifically account for the formstate rule and this seems to help.
Has anyone heard of anything similar. Again as far as I know this started to happen when Office 365 /outlook 2013 was installed.
Robert

Hello IMPACTMatt,
I'd say a cookie is suggesting the username. She has inherited a computer from someone else, right?
Regardless of that, can she log in?
Best regards George

Similar Messages

I am using outlook 2013 for my emails. My junk emails get automatically deleted. I have had several people say they sent me emails and i can not find them. They are not in any of my inboxs. Can anyone please help

I am using outlook 2013 for my emails. My junk emails are gettting automatically deleted. Problem is i am getting sent emails from schools and others that i
am just not receving. It;s not in any of my inboxe. I am losing alot of important info and don't know why. Please help

If you suspect they are being marked as junk and deleted, turn off the auto-delete. Being that Office is a Microsoft product, you should ask them how to do that: http://www.microsoft.com/mac.

Lightroom 5 stops working after trying to email photos within LR and using Outlook 2013

I recently upgraded to Lightroom 5 and was tryinhg to email some photo via the Lightoom Send Email dialog. My default email is Outlook 2013 and I am using Windows 7 64bit. When the dialog is filled and send email is selected LR 5 says "Lightroom has stopped working". I think there may be an issue with the email.dll in LR5. I have seen where others not using Outlook 2013 seems to be having success. Looks like LR5 and Outlook 2013 not playing together nicely. Any help or getting this issue elevated to Adobe higher support appreciated.

I was able to send emails before.
OS - 8.1 (64Bit)
Office - 365 (64Bit)
Log Name:      Application
Source:        Application Error
Date:          17/11/2013 21:50:11
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: lightroom.exe, version: 5.2.0.10, time stamp: 0x52288c50
Faulting module name: Email.dll, version: 5.2.0.10, time stamp: 0x52288a01
Exception code: 0xc0000005
Fault offset: 0x00000000000148af
Faulting process ID: 0x14d0
Faulting application start time: 0x01cee3ddfaab54ec
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\Email.dll
Report ID: 3b05bf7a-4fd2-11e3-be8a-d43d7e4c6101
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-17T21:50:11.000000000Z" />
    <EventRecordID>14532</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MasterXs</Computer>
    <Security />
</System>
<EventData>
    <Data>lightroom.exe</Data>
    <Data>5.2.0.10</Data>
    <Data>52288c50</Data>
    <Data>Email.dll</Data>
    <Data>5.2.0.10</Data>
    <Data>52288a01</Data>
    <Data>c0000005</Data>
    <Data>00000000000148af</Data>
    <Data>14d0</Data>
    <Data>01cee3ddfaab54ec</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\lightroom.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\Email.dll</Data>
    <Data>3b05bf7a-4fd2-11e3-be8a-d43d7e4c6101</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

Can't schedule meeting on resouce mailbox (Exchange Online) using Outlook 2013

Hi,
Here on my organization we use some resource mailboxes to schedule the meetings on our meeting rooms.
There are 5 users as owners and everyone else has only Limited details on them.
Today, on my Outlook 2010, I just open the calendar, go to the room I want. Search for an available date/time and double click (or right click and select Request New Meeting). Then it opens a new windows with the room on the "To:" box and
I can fill the other details.
Then I recieve an e-mail saying that my meeting is waiting for approval.
One of the owners approve and then my meeting appears to everyone on the organization.
No one was having problems with that... but today, using Outlook 2013, users just can't double click to send a request of a meeting. It says that the user doesn't have the rights to do it. The only way is to click on the "New Meeting" button and
then add the room in the "To:" box.
So... I was reading some comments about "Direct booking" not working anymore for Outlook 2013. Is it right? I mean... It's a downgrade for my point of view.
On Outlook 2010 it works everytime (tried creating the same user account on my machine and worked like a charm).
Today I verified that, after uninstalling and reinstalling Office 2013 on the user machine:
On Outlook 2013 version 15.0.4433.1506 is working.
On Outlook 2013 version 15.0.4701.1000 it's not working booking a meeting using double click.
So is not a rights problem. Is an update problem.
Any1?

Hi,
This is Exchange server 2013 forum. Actually, we have a dedicated support team regarding the Microsoft Office 365. I recommend you ask your question on our Microsoft Office 365 forum which is staffed by more experts specializing in this kind of problems.
Thanks for your understanding.
For your convenience:
http://community.office365.com/en-us/f/default.aspx
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

Users using Outlook 2013 not seeing entire public calendar.

I have two users that have same access as all other users. They can get into the public calendar but they can not see the entire calendar. They don not see anything from about the last month.
Exchange 2010 and Outlook 2013
Thanks in advance.

That sounds to me like they have a partially synchronized copy. Look to see if they've tried to synchronize the folder, and if so, delete the cache and download the content again, or switch it to be used online. Shared calendars should
generally be used online anyway to avoid ugly race conditions where users wipe each other's changes out.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Can't move "completed" items into folders using Outlook 2013 on a Microsoft Office 365 Home Premium Account using a work Exchange 2010 address

I've been in touch with several Microsoft support teams about this issue, and the latest move was to shove me off onto Pro support, but since I'm using a personal Office account, I'm hoping that through the community I can find a way to resolve this issue without
escalating through our IT department. I do not think this is an Exchange issues because I have previously used this product and method without resulting in this error on a Windows 7 32-bit AMD computer and a Windows 8 and 8.1 Professional 64-bit Intel computer.
Here's my current specs:
Windows 7 Professional 64-bit, service pack 1
AMD A6-5400 3.6 GHz
8GB RAM
Microsoft Office 365 Home Premium
Office updates automatically, version 15.0.4551.1512
About Outlook shows "Microsoft Outlook 2013 (15.0.4551.1511) MSA (15.0.4551.1508) 32-bit/Part of Microsoft Office 365 Home Premium"
Here's how to reproduce the issue:
1) Open View Settings
2) Select "Other Settings..."
3) Disable "Use compact layout in widths smaller than XX characters" and enable "Always use single-line layout"
4) Select "Columns..."
5) Under "All Mail fields" add "In folder"
6) Select any email
7) Context-menu -> Find Related -> Emails in this Conversation
8) Select "more"
9) Sort by folder
10) Select all messages from Inbox.
11) Use Outlook's preset "Done" function and select a destination folder
12) Watch Outlook fail to run "Done" and reset your UI without producing an error.
The first attempt to resolve this issue was to set up a new Outlook profile. This seemed to exacerbate the problem and resulted in Outlook providing an "Unknown error" before resetting the UI.
The second attempt to resolve this issue was to run "outlook.exe /resetnavpane". However, the nav pane does not appear immediately relevant to this issue.
The following similar steps also result in a crash, this time with an error:
11) Flag all select message as Complete.
12) Move all messages from Inbox to a destination folder.
This change in procedure results in the error "Cannot move the items. Some items cannot be moved. They were either already moved or deleted, or access was denied."
Help me, Microsoft Community. You're my only hope.

Import the calendar and contacts in Outlook.com. For contacts, export from Outlook as csv and import into Outlook by choosing the Other option (https://people.live.com/import/other?biciid=ImportCatalog)
You'll need to save the calendar as an ics file to import it. Select the calendar folder, the File, Save as an save as an ics.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Receiving error when trying to combine using Outlook 2013

When using the combine function, dragging and dropping emails from outlook 2013 is not working properly. It allows you to drag and then drop them but the combine is unsuccessful. Has anyone else experienced this issue and know how ot fix it?

1.       She had Acrobat X and when that did not work, I installed Acrobat XI to test. So I can rollback to X but that was not working.
2.
3.       Everything seems to work except emails that are drag and dropped
4.       I have done a repair and uninstall/reinstall
Kelly H. Fields | Technical Support Analyst
Desktop Services | Information Technology
Aflac Worldwide Headquarters
Tel: 706.243.8445<tel:706.243.8445> | Fax: 706.596.3072<tel:706.596.3072>
1932 Wynnton Road, Columbus, Georgia 31999
[email protected]<mailto:[email protected]> | aflac.com<http://aflac.com/>
• A Fortune 500 Company
• Fortune’s Best Companies to Work For
• Fortune’s Most Admired Companies

TS4022 cant get icloud control panel to load correctly to use outlook 2013

i cant get control panel to load correctly to allow me to set up sync functions to my outlook 2013 on my pc

Solved. Uninstall iCloud Control Panel from Windows 8 machine (use Control Panel). Restart, reinstall iControl 2.0.

ICloud issues using Outlook 2013 calendar

I am running win7 (64bit) and Outlook 2013, using gmail / IMAP. I successfully installed and configured the iCloud control panel 3.1 and I am able to sync up my outlook calendar with my iPhone and iPad. However, I now can’t receive or send invites from/to other people from Outlook or my i-devices. If someone sends me a calendar invite, it never shows up on the outlook calendar/i-devices and conversely if I send an invite to someone other than myself from either Outlook or any of my i-devices the recipient never gets it. I noticed after configuring iCloud that my local Outlook calendar disappeared and ended up in my gmail “trash folder” after the iCloud program uploaded my calendar to iCloud.
I followed all available tips I could find to solve this problem but no luck. If anybody has a similar issue and found a cure, please let me know – any help is much appreciated!

I am running win7 (64bit) and Outlook 2013, using gmail / IMAP. I successfully installed and configured the iCloud control panel 3.1 and I am able to sync up my outlook calendar with my iPhone and iPad. However, I now can’t receive or send invites from/to other people from Outlook or my i-devices. If someone sends me a calendar invite, it never shows up on the outlook calendar/i-devices and conversely if I send an invite to someone other than myself from either Outlook or any of my i-devices the recipient never gets it. I noticed after configuring iCloud that my local Outlook calendar disappeared and ended up in my gmail “trash folder” after the iCloud program uploaded my calendar to iCloud.
I followed all available tips I could find to solve this problem but no luck. If anybody has a similar issue and found a cure, please let me know – any help is much appreciated!

Support for iCloud on Windows 8 using Outlook 2013

I am trying to install iCloud Control Panel 2.1.1 for Windows 8 (64bit & current on all Windows updates) with Outlook 2013 on my daughters computer and when I try to log in I get the following error:
You can't sign in because of a server error.
If I go to icloud.com I sign in with no problem. Any recommendations to fix this?
Thanks,
Ken

I am trying to install iCloud Control Panel 2.1.1 for Windows 8 (64bit & current on all Windows updates) with Outlook 2013 on my daughters computer and when I try to log in I get the following error:
You can't sign in because of a server error.
If I go to icloud.com I sign in with no problem. Any recommendations to fix this?
Thanks,
Ken

Problems using Outlook 2013 with Exchange Server Small Business Server 2003

Hello,
We have just upgraded our Office suite from Office 2007 Pro to Office 2013 Pro. When I try to configure Outlook 2013 to connect to Exchange Server 6.5 (SMS 2003) I get an error "Outlook 2013 being blocked by current version of Exchange Server".
Outlook 2013 at present is not communicating with Exchange server 6.5
Are there any fixes I have to install on our SMS 2003 server to allow Outlook 2013 to work with SMS 2003 Exchange Server?
Any configuration changes I need to make? Any help is appreciated.
Thx
John G.
John Grace

Hi
Outlook 2013 is not supported with exchange 2003:
http://technet.microsoft.com/en-us/library/ee624351.aspx#section10
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Trying to connect a home computer using Outlook 2013 to my business Exchange server 2010.

I have a new Dell XPS with Outlook 2013 installed and the native email client installed. I was able to enter in my exchange 2010 credentials to the native email client and it worked. when I try to enter the credentials for Outlook 2013 I received an error
message.
"the name cannot be resolved. the connection to Microsoft Exchange is unavailable.
outlook must be online or connected to complete this action"

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
Check if you can connect to your Exchange server externally with another account.
Double confirm the error message when test your RPC over HTTP connectivity.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Why can't I use Outlook 2013 with PSE 11 to share images in Windows 8.1?

In the PSE 11 tutorials under sharing images via email, it clearly lays out that Outlook and Outlook Express are email clients available to share images by email or photo mail. I'm using PSE 11 with Windows 8.1. When I go to edit>preferences>sharing and then drop down to select Outlook, there's no email clients there but Adobe Mail Service. I chatted with an Adobe rep who basically told me "sorry", you can't use Outlook. Yet that's one of the primary reasons I bought PSE 11...the sharing functionality using Outlook and Windows 8.1. What's with this?

Brian - Thanks. You were spot on. The PSE 11 sharing issue I described is on an Acer S7 laptop I bought over a year ago. At that time I separetely bought a version of Office from the Microsoft Store. Since the Windows 8.0 version installed on the Acer was 64 bit, I bought the 64 bit Office version. I never tried to share anything off PSE 11 from the Acer until just recently. And I was perplexed when I tried because of what I describe below
Fast forward to two months ago when I bought a Dell XPS 27 All-in-One for my wife. It came with Win 8 64 bit and I had Dell factory install Office as part of the deal. After I got the XPS 27 I separately installed a new version of PSE 11. Low and behold, the Office version Dell factory installed is 32 bit. They had more farsight than me. And PSE 11 shares fine on the XPS 27 using Outlook.
So thanks again. You solved the riddle for me, at least with respect to my wife's desktop. On my Acer laptop, I can't get the share function to work with either Adobe Mail service or Windows Live Mail. Those are the only two clients that appear in the drop down but neither will work. Not sure what that's all about. But having PSE share seemlessly through Outlook on my wife's machine was the priority for me right now.
Mike

Can I use Muse to create an email signature that will work on all emails. I am currently using outlook 2013

Can anyone tell me which of the Adobe products is best for creating an email signature without knowledge of html code?

Hi
There are number of applications which you can use for creating electronic signatures , Muse is not the correct application for creating signatures.
You can check : Electronic Signature Software, Digital Signatures | Adobe EchoSign
Thanks,
Sanjit

Company Calenar using Outlook 2013 with Exch Server

Hi,
Would like to create a company calendar where everyone can see events placed on it and can put their own events on there with one (or two) people managing the whole calendar
Is it best to create this with a Public Folder and give everyone in the company the right to be an author OR is it best to create a new blank personal calendar and then share it with everyone in the company and give them permission of author?
Is there much difference between the two...which one do you find in your experience is best?
Also what does Anonymous mean in the Permissions box?
thank you very much for any advice and knowledge!!!
Craig

Hi,
From your description, I recommend you create a calendar in the Public Folder and then grant everyone in your company appropriate permissions.
About anonymous, I would like to clarify the following thing:
If a user who has no permissions on the folder, it treats the user as using the Anonymous account. This is a change from Exchange Server 5.5, where the default role of the Anonymous account was None.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

Ribbon behavior using Outlook 2013 vs IE

Similar Messages

Maybe you are looking for