RIDICULOUS Crystal Reports Server XI R2 SP4 - Installing - missing cab file

Unsympathetic SAP rep Don Williams wrote in a now closed thread,
Subject: Re: Crystal Reports Server XI R2 SP4 - Installing - missing cab file : m293.cab
Message: Hi All,
There is no incremental SP4 service pack for Crystal Reports Server XI R2 and no plans to build one.
Your ONLY option is to back up your CMS and Data store, un-install and then install from the FTP link.
The downloadable file from the support site is broken and they are working on fixing it and it is/will be the full build also.
Closing this post now.
Thank you for your understanding
Don
Frankly, this is outrageous.  This issue has been open for close to 5 months.  Rather than simply updating the SP4 incremental update with the correct files, SAP's brilliant response is to tell us that the file is STILL broken, but ***** you, whenever we fix it it will be the full build only.  Well, thanks!  That makes it so much easier.  Rather than looking at Crystal Reports 2008, maybe it's time to suck it up and look elsewhere,
Here's hoping SAP decides to do the right thing.  I'm sure everyone on the original thread would be interested.

Hi Falk,
   Yes, I am downloading it from a Win2003 machine. The browser is IE7.
   I can even see what's inside the m293.cab, and it is not the file mentioned on the error message...
   This is the m293.cab content (one file):
   tslv.dll.7ADA0B91_68E0_4E90_AD3D_23C9E3079BAB
   The file doesn't seem to be corrupted, it just doesnt have what was expected by the installer software.
   I tried downloading it again and had the same result... These are the installation files that I've already tried with the same result:
    - crsxir2win_sp4.exe (from [https://smpdl.sap-ag.de/~sapidp/012002523100009887052008E/crsxir2win_sp4.exe])
    - 1401492085.exe (from [https://businessobjects.subscribenet.com/control/bobj/product?cert_num=48316663&child_plneID=30801])
   The next one was not the rigth package:
     - boXIwin_sp2.zip (from [https://smpdl.sap-ag.de/~sapidb/012002523100005931922008E/boXIwin_sp2.zip])
   I uploaded the servicepack4 part of the log where the error appears:
  [ftp://ftp.businessobjects.com/pub/incoming/sp4LogPiece.txt]
Thanks,
Marcos

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