Ridiculous Download Speed

Since earlier this week I have been experiencing problems with my Broadband connection.  Yesterday it came to a head and now I'm only getting 0.13mbps download speed.  I've contacted the Indian call centres on numerous occasions but I just get the same reaction.  We are looking into it and will call you as soon as it's sorted.  I was due a call yesterday evening but didn't recieve it so I had to sit for 20 mins to get connected to someone else who tried to help but ended up saying the same.  I've spoken so someone else this morning only to be told that I'd have to wait 24 hours to see if they can figure out what the problem is.
Call me pessimistic but I don't have the greatest of confidence in having it sorted out but for me this is not acceptable.  I rely on my internet connection as I work from home and this disruption in service is meaning I have to make a 100 mile round trip to the office to collect my workload as I cant download files of the size required.
i understand these things happen but my frustration's are that I feel as though I am being fobbed off and come tomorrow I'll not be any closer to getting the problem sorted.
http://www.speedtest.net/result/1182644258.png
i would appreciate some kind of assitance from someone or even just a number from the UK.
Any help gratefully recieved.
Wireless, Homehub V2
Line state
Connected
Connection time
0 days, 3:35:46
Downstream
4,256 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 20.0 dB
Line attenuation (Down/Up)
48.0 dB / 28.5 dB
Output power (Down/Up)
19.4 dBm / 12.6 dBm
Loss of Framing (Local)
21
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
147435 / 3
CRC Errors (Down/Up)
41 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
39

Hi imjolly,
Results are as follows:
Download speedachieved during the test was - 43 Kbps
 For your connection, the acceptable range of speedsis 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :4256 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.3:29.25:64.34 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

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    crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
    crypto ipsec security-association lifetime seconds 28800
    crypto ipsec security-association lifetime kilobytes 4608000
    crypto map MAP-VPN 1 match address ACL-VPN
    crypto map MAP-VPN 1 set pfs
    crypto map MAP-VPN 1 set peer Data-Center-Firewall
    crypto map MAP-VPN 1 set transform-set ESP-3DES-SHA
    crypto map MAP-VPN 1 set security-association lifetime seconds 28800
    crypto map MAP-VPN 1 set security-association lifetime kilobytes 4608000
    crypto map MAP-VPN interface outside
    crypto isakmp enable inside
    crypto isakmp enable outside
    crypto isakmp policy 5
    authentication pre-share
    encryption aes
    hash sha
    group 2
    lifetime 86400
    crypto isakmp policy 10
    authentication pre-share
    encryption 3des
    hash sha
    group 2
    lifetime 86400
    telnet 10.10.1.0 255.255.255.0 inside
    telnet 10.10.0.0 255.255.255.0 inside
    telnet timeout 5
    ssh 10.10.0.0 255.255.255.0 inside
    ssh 10.10.1.0 255.255.255.0 inside
    ssh timeout 5
    console timeout 0
    threat-detection basic-threat
    threat-detection statistics host
    threat-detection statistics port
    threat-detection statistics protocol
    threat-detection statistics access-list
    no threat-detection statistics tcp-intercept
    tunnel-group 1.1.1.1 type ipsec-l2l
    tunnel-group 1.1.1.1 ipsec-attributes
    pre-shared-key *
    class-map class_ftp
    match port tcp eq ftp-data
    class-map inspection_default
    match default-inspection-traffic
    policy-map type inspect dns preset_dns_map
    parameters
      message-length maximum 512
    policy-map global_policy
    class inspection_default
      inspect dns preset_dns_map
      inspect ftp
      inspect h323 h225
      inspect h323 ras
      inspect rsh
      inspect rtsp
      inspect esmtp
      inspect sqlnet
      inspect skinny 
      inspect sunrpc
      inspect xdmcp
      inspect sip 
      inspect netbios
      inspect tftp
    class class_ftp
      inspect ftp
    service-policy global_policy global
    prompt hostname context
    Cryptochecksum:b795d4f5f5da3d8283d452ba857d5534
    : end

    Please check on the speed and duplex settings whether the downstream and upstream links are fine and healthy.
    Inside/outside are both set to auto/auto at
    Check for the processes usage of the cpu of the pix.
    CPU is running at 2%
    Process:      tmatch compile thread, PROC_PC_TOTAL: 2, MAXHOG: 8, LASTHOG: 8
    LASTHOG At:   19:01:15 EST Dec 31 1992
    PC:           26b616 (suspend)
    Process:      tmatch compile thread, NUMHOG: 2, MAXHOG: 8, LASTHOG: 8
    LASTHOG At:   19:01:15 EST Dec 31 1992
    PC:           26b616 (suspend)
    Traceback:    26b616  26bdb9  26ec89  1182b3
    Process:      Dispatch Unit, NUMHOG: 1, MAXHOG: 5, LASTHOG: 5
    LASTHOG At:   09:25:12 EDT Jul 18 2012
    PC:           130114b (interrupt)
    Traceback:    100178  12edd0c  9771e5  8c0e66  927164  928996  8ec3f5
                  8ec7ed  79d35e  2780c3  1182b3
    Process:      Unicorn Admin Handler, NUMHOG: 1, MAXHOG: 5, LASTHOG: 5
    LASTHOG At:   12:27:25 EDT Jul 18 2012
    PC:           130114b (interrupt)
    Traceback:    100178  d870cb  13016b3  15cf68  e91a6f  e9118b  abfcea
                  a7cb2e  a7daeb  18d800  5ae9a9  5a6aa0  5a7272  5a75e5
    Process:      Unicorn Admin Handler, PROC_PC_TOTAL: 4, MAXHOG: 7, LASTHOG: 7
    LASTHOG At:   12:34:10 EDT Jul 18 2012
    PC:           5ae903 (suspend)
    Process:      Unicorn Admin Handler, NUMHOG: 4, MAXHOG: 7, LASTHOG: 7
    LASTHOG At:   12:34:10 EDT Jul 18 2012
    PC:           5ae903 (suspend)
    Traceback:    5ae903  5a6aa0  5a7272  5a75e5  5ad3d5  1182b3
    Process:      Unicorn Admin Handler, PROC_PC_TOTAL: 4, MAXHOG: 5, LASTHOG: 5
    LASTHOG At:   12:37:47 EDT Jul 18 2012
    PC:           f4078b (suspend)
    Process:      Unicorn Admin Handler, NUMHOG: 4, MAXHOG: 5, LASTHOG: 5
    LASTHOG At:   12:37:47 EDT Jul 18 2012
    PC:           f4078b (suspend)
    Traceback:    f40be2  130f41e  aab54d  aac3b0  5a6c2e  5a7272  5a75e5
                  5ad3d5  1182b3
    Process:      IKE Daemon, NUMHOG: 1, MAXHOG: 5, LASTHOG: 5
    LASTHOG At:   23:07:40 EDT Jul 19 2012
    PC:           1b6dd0 (interrupt)
    Traceback:    100178  1b8a31  1baaeb  6438d7  12efc6f  64250b  653fe9
                  654b78  1182b3
    Process:      IKE Daemon, PROC_PC_TOTAL: 347, MAXHOG: 31, LASTHOG: 30
    LASTHOG At:   16:01:55 EDT Jul 23 2012
    PC:           654bab (suspend)
    Process:      CTM message handler, PROC_PC_TOTAL: 346, MAXHOG: 27, LASTHOG: 27
    LASTHOG At:   16:01:55 EDT Jul 23 2012
    PC:           2087ec (suspend)
    Process:      IKE Daemon, NUMHOG: 693, MAXHOG: 31, LASTHOG: 27
    LASTHOG At:   16:01:55 EDT Jul 23 2012
    PC:           654bab (suspend)
    Traceback:    1182b3
    Process:      Unicorn Admin Handler, NUMHOG: 1, MAXHOG: 5, LASTHOG: 5
    LASTHOG At:   17:23:30 EDT Jul 23 2012
    PC:           130003b (interrupt)
    Traceback:    100178  13008b8  f5a0cd  f5ac32  f5ae40  f60828  f617c1
                  d38a0d  aab50b  aac14a  5a6c2e  5a7272  5a75e5  5ad3d5
    Process:      Dispatch Unit, PROC_PC_TOTAL: 227, MAXHOG: 432, LASTHOG: 35
    LASTHOG At:   17:37:03 EDT Jul 23 2012
    PC:           278207 (suspend)
    Process:      Dispatch Unit, NUMHOG: 227, MAXHOG: 432, LASTHOG: 35
    LASTHOG At:   17:37:03 EDT Jul 23 2012
    PC:           278207 (suspend)
    Traceback:    278207  1182b3
    Process:      Unicorn Admin Handler, PROC_PC_TOTAL: 1901, MAXHOG: 8, LASTHOG: 7
    LASTHOG At:   17:44:20 EDT Jul 23 2012
    PC:           118ed5 (suspend)
    Process:      Unicorn Admin Handler, NUMHOG: 1901, MAXHOG: 8, LASTHOG: 7
    LASTHOG At:   17:44:20 EDT Jul 23 2012
    PC:           118ed5 (suspend)
    Traceback:    118ed5  b2d032  f5a80d  f5ac0a  f5ae40  f607e5  f617c1
                  d38a0d  aab50b  aac14a  5a6c2e  5a7272  5a75e5  5ad3d5
    CPU hog threshold (msec):  5.120
    Last cleared: None
    Check on the inetrface whetehr u get any crc/input/overrun errors. Please check with the physical connectivity.
    Interface Ethernet0 "inside", is up, line protocol is up
      Hardware is i82559, BW 100 Mbps, DLY 100 usec
        Auto-Duplex(Full-duplex), Auto-Speed(100 Mbps)
        MAC address __________, MTU 1500
        IP address 10.10.1.1, subnet mask 255.255.255.0
        60862937 packets input, 29025667892 bytes, 0 no buffer
        Received 1371 broadcasts, 0 runts, 0 giants
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 L2 decode drops
        68515603 packets output, 44084404472 bytes, 0 underruns
        0 output errors, 0 collisions, 0 interface resets
        0 babbles, 0 late collisions, 0 deferred
        0 lost carrier, 0 no carrier
        input queue (curr/max packets): hardware (0/1) software (0/47)
        output queue (curr/max packets): hardware (0/67) software (0/1)
      Traffic Statistics for "inside":
        60997029 packets input, 28080179952 bytes
        68553614 packets output, 43104566708 bytes
        29544 packets dropped
          1 minute input rate 63 pkts/sec,  30371 bytes/sec
          1 minute output rate 64 pkts/sec,  16557 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 91 pkts/sec,  45254 bytes/sec
          5 minute output rate 93 pkts/sec,  56181 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Interface Ethernet1 "outside", is up, line protocol is up
      Hardware is i82559, BW 100 Mbps, DLY 100 usec
        Auto-Duplex(Full-duplex), Auto-Speed(100 Mbps)
        MAC address ___________, MTU 1500
        IP address ___________, subnet mask 255.255.255.252
        67730933 packets input, 44248541375 bytes, 0 no buffer
        Received 4493 broadcasts, 0 runts, 0 giants
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 L2 decode drops
        60418640 packets output, 29310509840 bytes, 0 underruns
        0 output errors, 0 collisions, 0 interface resets
        0 babbles, 0 late collisions, 0 deferred
        0 lost carrier, 0 no carrier
        input queue (curr/max packets): hardware (0/1) software (0/39)
        output queue (curr/max packets): hardware (0/42) software (0/1)
      Traffic Statistics for "outside":
        67782987 packets input, 43276611710 bytes
        60562287 packets output, 28342787997 bytes
        206651 packets dropped
          1 minute input rate 57 pkts/sec,  14273 bytes/sec
          1 minute output rate 61 pkts/sec,  30258 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 89 pkts/sec,  54426 bytes/sec
          5 minute output rate 87 pkts/sec,  45115 bytes/sec
          5 minute drop rate, 0 pkts/sec
    enable flowcontrol recieve on on the firewall interfaces and switch/router interfaces connected to the firewall.
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    My Apple Extreme AC seems to be behaving strangely and wanted to find if anyone else having the same problem, or if anyone know how to fix this.
    The router is set to bridge mode and get it's connection from:
    FTTH Modem (300Mbps connection) > DLink 865L (primary router) ==fast ethernet== Linksys switch > Apple Extreme AC (WAN port), the Linksys is Gigabit switch.
    If I run speedtest using JPERF or WAN (speedtest.net) with a wired connection to my laptop, I get symmetrical download & upload speed of 100Mbps (benchmark).
    Doing the same test on WIFI N 5Ghz, laptop is equipped with Intel Centrino 6300 AGN (450Mbps nic), I get a maximum of 45Mbps (download) and 95Mbps (upload). The upload is definitely okay, but what could cause the 50% drop in download speed? Even testing with JPERF i get similar result, except upload went even higher to about 120Mbps.
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    iPhone 5S: 65~80 Mbps download, 80Mbps upload.
    Is my AE AC faulty? Can I get Apple to "repair" it although I don't really know what is wrong with it.
    I've tried manual radio selection & auto, nothing improves it, only degrade it further
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